{"id":50896,"date":"2022-02-08T08:00:42","date_gmt":"2022-02-08T16:00:42","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=50896"},"modified":"2024-08-06T07:33:37","modified_gmt":"2024-08-06T14:33:37","slug":"8-ways-deferred-care-impacts-the-healthcare-system-today","status":"publish","type":"post","link":"\/us\/en\/blog\/8-ways-deferred-care-impacts-the-healthcare-system-today\/","title":{"rendered":"8 ways deferred care impacts the healthcare system today"},"content":{"rendered":"<p><b>Highlights:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Many patients deferred care during the COVID-19 pandemic.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Those choices will impact patients, providers, and payers in the coming years.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It is expected that treatment will be more expensive going forward, and that scheduling healthcare may be more challenging than it was pre-COVID.<\/span><\/li>\n<\/ul>\n<hr \/>\n<p><span style=\"font-weight: 400;\">\ud83e\uddd1\u200d\u2695\ufe0f\u2695\ufe0f\ud83d\udc68\ud83c\udffb\u200d\ud83d\udcbb Did you know that collaboration-enabled care is a top priority among healthcare leaders? Grab our <\/span><i><span style=\"font-weight: 400;\">Collaboration-enabled care <\/span><\/i><span style=\"font-weight: 400;\">research report to get the whole story.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"download-form-widget enterprise-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/documents\/ringcentral_resesarch_report_collaboration_enabled_care.pdf\" data-id=\"69ea4a747706f\" id=\"69ea4a747706f\">\n\t\t<button tabindex=\"on\"  on=\"tap:69ea4a747706f.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd9 Get the report<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">Get this free research report to learn more about the gaps and opportunities around collaboration-enabled care.<\/div>\n<form class=\"download-form ENTERPRISE\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div><input type=\"hidden\" name=\"Asset_ID__c\" value=\"ODAM-00193\" class=\"download-form-input\"><\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog Enterprise\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"enterprise download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69ea4a747706f.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\"> Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">Many people chose to delay healthcare in the wake of COVID-19 concerns. Delays were sometimes recommended or requested by providers as well. This deferred care creates a significant impact on patients, payers, and providers in the coming months and years. The impact is likely going to be felt for some time, and it is a major factor in the rapid transformation going on within the health sector.<\/span><\/p>\n<h2><b>8 ways deferred care will impact healthcare<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The following is a look at eight ways deferred care will impact healthcare going forward.<\/span><\/p>\n<h3><b>1. Lower rates of early detection<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">In anticipation of COVID-19 treatment needs, healthcare providers have prioritized more emergent and urgent care. Fewer resources have been dedicated to preventative care, early detection of conditions, and elective procedures. Patients have also opted to delay non-essential care.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Mammograms and colonoscopies are among routine screenings that have been deferred. Combined with a new lower age recommendation for a first colonoscopy (down from 50 to 45), there is a backlog of screenings in the system. Given the influence of early detection on long-term health outcomes, delayed screenings are a major health challenge for patients, providers, and payers.<\/span><\/p>\n<h3><b>2. More expensive treatment<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Reduced resource requirements and lower costs are key benefits of preventative healthcare. Given the delays in routine preventative care, the potential for longer and more expensive care exists for people who miss out on early detection of cancer and other critical diagnoses.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Not only do patients face this burden, but insurers and other payers will feel the crunch as well. As the following<\/span><a href=\"https:\/\/www.pwc.com\/us\/en\/industries\/health-industries\/library\/behind-the-numbers.html\"> <span style=\"font-weight: 400;\">chart from PwC<\/span><\/a><span style=\"font-weight: 400;\"> illustrates, people on employer-based insurance plans have been more prone to defer care.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-50899\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/02\/pwc-healthcare-chart.png\" alt=\"PwC chart that shows during the first 6 months of the pandemic, individuals with employer-based insurance most commonly deferred their annual preventive visits\" width=\"930\" height=\"713\" \/><\/p>\n<h3><b>3. Scheduling challenges<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The combination of continuing COVID-19 variants, prioritization of critical care, and deferred care demands create scheduling challenges. Patients calling providers are likely going to face longer lead times for appointments than they have in the past.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">People who deferred elective procedures also face the challenge of trying to book appointments. It may take weeks or months to get on the books. Medical practices also feel the pressure of trying to fit in patients requiring care, as practitioners remain taxed on time and energy.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"rc-subscribe\" id=\"new-rc-subscribe\"  style=\"background-image:url('\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/subscribe.png')\">\n\t\t<button class=\"close js-popup-close\"><svg class=\"icon_close_mobile\" width=\"20\" height=\"20\"><use xlink:href=\"#icon_close_mobile\"><\/use><\/svg><\/button><\/p>\n<div class=\"rc-subscribe__wrapper\">\n<div class=\"rc-subscribe__wrapper_text\">\n<h3 class=\"rc-subscribe__title h2\">Stay informed with RingCentral<\/h3>\n<div class=\"rc-subscribe__subtitle\">Subscribe to our emails for the latest blogs, events, and exclusive content on AI-powered communication solutions. Stay ahead with insights and tips from the leader in trusted AI communications.<\/p>\n<p>\t\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/legal\/privacy-notice.html\" target=\"_blank\" data-dl-name=\"Privacy Notic\" data-dl-element=\"link\" data-dl-additional-info=\"social\" rel=\"noreferrer noopener\">Privacy Notice<\/a>\n\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"rc-subscribe__wrapper_form\">\n<form class=\"\" data-event-init=\"true\" novalidate data-js-form>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\tname=\"email\"\n\t\t\t\t\t\t\t\tplaceholder=\"Email address *\"\n\t\t\t\t\t\t\t\ttitle=\"Must be valid email. example@yourdomain.com\"\n\t\t\t\t\t\t\t\tminlength=\"4\"\n\t\t\t\t\t\t\t\tmaxlength=\"255\"\n\t\t\t\t\t\t\t\ttype=\"email\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tpattern=\"[a-z0-9._%+\\-]+@[a-z0-9.\\-]+\\.[a-z]{2,}$\"\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\tautocomplete=\"on\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-events-hover=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"email\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"LET'S WORK TOGETHER\"\n\t\t\t\t\t\t\t\taria-label=\"Email address *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"email-subscribe-errors\"\n\t\t\t\t\t\t><br \/>\n\t\t\t\t\t\t<span class=\"field__errors\" id=\"email-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<select\n\t\t\t\t\t\t\t\tname=\"Country__c\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-label=\"Country *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"country-subscribe-errors\"\n\t\t\t\t\t\t><option value=\"\" disabled=\"disabled\" selected=\"selected\">Country<\/option><option value=\"Canada\">Canada<\/option><option value=\"United_States\">United States<\/option><\/select><\/p>\n<p>\t\t\t\t\t\t<span class=\"field__errors\" id=\"country-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<button type=\"submit\" data-event-init=\"true\">Subscribe<\/button>\n\t\t\t\t\t<\/div>\n<\/p><\/form>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"confirm-form\" role=\"status\" aria-live=\"polite\" style=\"display: none;\" aria-hidden=\"true\">\n<div class=\"confirm-form__text\">Thank you for your interest in RingCentral<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h3><b>4. Increased mental health and substance abuse demands<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Scheduling challenges apply to mental healthcare as well, given the psychological and emotional burdens created by the COVID crisis. Healthcare providers have reported much higher levels of mental health and substance abuse symptoms among patients, along with poorer nutrition and lower levels of exercise.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As illustrated in the following chart, 91 percent of providers and nurses reported either a moderate or significant increase in feelings of isolation or loneliness among patients. The same percentage indicated a greater prevalence of patients feeling symptoms of depression or anxiety. Nearly half of respondents in both cases stated the increase has been &#8220;significant.&#8221;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The combination of delayed care, poor nutrition, and reduced exercise compounds the physical and mental health demands putting pressure on the healthcare system.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-50900\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/02\/chart-increased-mental-health-probs-pandemic.png\" alt=\"Chart reflecting increases in alcohol use, smoking, poor nutrition, and loneliness during the pandemic, as reported by patients' providers and nurses\" width=\"930\" height=\"675\" \/><\/p>\n<h3><b>5. More use of data and targeted communication<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">There is great demand for effective communication to target populations that have deferred care. In particular, providers and payers need to reach out to people that have deferred important screenings or elective care, while also contacting those now due for screenings. This type of proactive communication represents a transformation for payers and providers that aren&#8217;t used to relying on such measures to attract patients.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To achieve cost-effectiveness and efficiency, payers and providers need to rely more on data and predictive analytics to optimize their investments in promotional messaging. The primary objective is to cut off health deterioration among the most affected populations. Along with targeting the right people, choosing the right media and messaging strategies are essential to motivating patients to seek deferred care.<\/span><\/p>\n<h3><b>6. More remote workforce<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">COVID forced many employers to transition into a more remote workforce. Healthcare providers limited on-site staff to those essential to carrying out in-person care. Now that the structure is in place for a more remote workforce, a lot of healthcare providers have made this change permanent.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In addition to some cost advantages, remote workers offer flexibility and agility benefits. Weather conditions and other factors that contribute to workplace absences are often eradicated with remote employees. The pool of potential administrative and support employees is also larger when remote work options are available.<\/span><\/p>\n<h3><b>7. Rapid digital investment<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">To reduce costs, empower a remote workforce and optimize the patient experience, healthcare providers have rapidly invested in digital infrastructure. Patients demand access to multi-channel support access. They want to connect with your agents in a variety of ways at any given time.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your <a href=\"https:\/\/www.ringcentral.com\/contact-center.html\">contact center<\/a> workforce also needs a unified system for handling a high volume of support inquiries across various channels. Without a robust digital solution, silos create inefficiencies and frustration for your employees and patients. You need a unified solution that allows live agents to manage a cross-channel queue, with access to a patient&#8217;s contact history regardless of the channel.<\/span><\/p>\n<h3><b>8. Higher healthcare costs<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Higher overall healthcare costs are a result of some of the other implications of deferred care mentioned here. Patients and insurers will experience higher costs as a result of the lower rates of early disease detection.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As insurance payouts rise, so too will individual and group premium rates. Providers will have to invest in new equipment, technology, and people to keep up with the demands of COVID and deferred care.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"rc-post-content-cta rc-post-content-cta_green\">\n<div class=\"rc-post-content-cta-columns\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t<img decoding=\"async\" width=\"930\" height=\"700\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/12\/care-team-collaborating-with-tablet-pc.png\" class=\"responsive-image\" alt=\"\" \/>\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"headline-copy\" style=\"text-align:left;\"><\/span><b>UP NEXT: RingCentral Connect 2021: Using collaboration tools to create the ideal patient experience in healthcare<\/b><span style=\"font-weight: 400;\"><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n<div class=\"bottom-cta-logo-container\">\n<div class=\"bottom-cta-logo\"><span aria-hidden=\"true\"><svg width=\"154\" 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class=\"svg-icon\" aria-hidden=\"true\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-arrow-191476048\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<title id=\"cta-ring-arrow-191476048\">Ring Central Logo<\/title>\t\n\t\t\t\t\t<path d=\"M0 11.5C0 11.2239 0.223858 11 0.5 11H21.6797C21.9559 11 22.1797 11.2239 22.1797 11.5V12.5C22.1797 12.7761 21.9559 13 21.6797 13H0.5C0.223858 13 0 12.7761 0 12.5V11.5Z\" ><\/path>\n\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1718 12.0001L15.8086 6.63691C15.6134 6.44165 15.6134 6.12506 15.8086 5.9298L16.5157 5.22269C16.711 5.02743 17.0276 5.02743 17.2228 5.22269L23.6467 11.6465C23.8419 11.8418 23.8419 12.1584 23.6467 12.3536L17.2228 18.7775C17.0276 18.9727 16.711 18.9727 16.5157 18.7775L15.8086 18.0704C15.6134 17.8751 15.6134 17.5585 15.8086 17.3633L21.1718 12.0001Z\" ><\/path>\n\t\t\t\t<\/svg><\/span><\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h2><b>RingCentral equips payers and providers to succeed<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The impact of deferred care is real and it is significant to providers, patients, and payers. Your health plan or practice cannot afford to overlook the items noted here. It is imperative to plan ahead and to equip your workforce with the necessary resources to serve the needs of members and patients.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral offers a HITRUST CSF-certified cloud communications platform that enables you to keep up with building health service demands and to meet diverse patient and member needs. Getting this type of solution in place is critical to the prevention of communication bottlenecks.<\/span><a href=\"https:\/\/www.ringcentral.com\/office\/industry-solutions\/healthcare-communications-cloud-phone-systems.html?__mscta=2469_90200_3444\"><span style=\"font-weight: 400;\"> Achieve better healthcare outcomes at a lower cost. Cloud-based communications systems are transforming healthcare. Find out how.<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights: Many patients deferred care during the COVID-19 pandemic. Those choices will impact patients, providers, and payers in the coming years. It is expected that treatment will be more expensive going forward, and that scheduling healthcare may be more challenging than it was pre-COVID. \ud83e\uddd1\u200d\u2695\ufe0f\u2695\ufe0f\ud83d\udc68\ud83c\udffb\u200d\ud83d\udcbb Did you know that collaboration-enabled care is a top priority &#8230;<\/p>\n","protected":false},"author":292,"featured_media":50897,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18674],"tags":[13381,1682],"class_list":["post-50896","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-healthcare","tag-cloud-based-communications-platform","tag-healthcare"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>8 ways deferred care impacts the healthcare system today | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Deferred care is set to have major impacts on patients, providers, and payers. 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