{"id":50668,"date":"2022-01-21T08:25:49","date_gmt":"2022-01-21T16:25:49","guid":{"rendered":"\/us\/en\/blog\/?p=50668"},"modified":"2025-03-13T06:39:04","modified_gmt":"2025-03-13T13:39:04","slug":"bench-strength","status":"publish","type":"post","link":"\/us\/en\/blog\/bench-strength\/","title":{"rendered":"Bench Strength"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Highlights:<\/span><\/p>\n<ul>\n<li><i><span style=\"font-weight: 400;\">RingCentral\u2019s Global Service and Support team leads the post-sale experience for our customers\u2014making sure they\u2019re able to use our products effectively and easily.\u00a0<\/span><\/i><\/li>\n<li><i><span style=\"font-weight: 400;\">Implementation Managers help customers plan and develop new Contact Centers assisting with designs, builds, implementation and training.<\/span><\/i><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h2 class=\"heading h2\"><b>A particular set of skills<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">At RingCentral, relationships don\u2019t end with a sale. We\u2019re with our clients for as long as it takes to get their products and services up and running in ways that allow them to achieve their goals. That means we need experts who not only know our products and services inside and out, but have the \u201csoft skills\u201d to share that knowledge with clients in ways that help them get up and running, fast.\u00a0 It\u2019s a critical role, and one that can\u2019t be filled by just anyone. It takes technical savvy, interpersonal skills, and a true desire to see clients succeed. For Senior Recruiter Richard Steinberg, that critical need is turning into a major opportunity.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cIn many cases, a new sale requires post-sales service, and it has to be the best. In a typical post-sales scenario, a professional services engagement can require a team of anywhere from two to ten Contact Center Engineers, who handle the day to day issues of implementation and use. Those people have to be really good, and we didn\u2019t want to be constantly in \u201creact mode\u201d in terms of hiring them. I helped to recruit a team for\u00a0 a \u201ctraining academy\u201d along very similar lines for the Global Solutions Engineering team which proved to be very successful. This program solved many staffing issues for us upstream in the organization because we had a solid bench of capable individuals who were ready to step up when the need arose. Leadership realized that the Professional Services organization could greatly benefit from a similar program as well and Contact Center Academy was born.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h2 class=\"heading h2\"><b>Good problems<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">In regards to the success we had with the Global Solutions Engineering organization, a funny thing happened on the way to graduation. Steinberg and his team began to notice &#8211; the students were getting almost <\/span><i><span style=\"font-weight: 400;\">too<\/span><\/i><span style=\"font-weight: 400;\"> good, too fast.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cThe original thought was that our training program for new talent would be about 18 months but many of our recruits were capable of being promoted well before that. In some cases, we\u2019d promote new hires from SMB to Mid-Market in less than a year. As Mid-Market proved consistently tougher to recruit for than senior level Majors or Enterprise level SE\u2019s, this program solved a persistent and critical problem for us. We were able to have folks at the ready on a rolling basis to be promoted into Mid-Market, which was the next logical step on the career path we laid out for them at the inception of the program.<\/span> <span style=\"font-weight: 400;\">The way we see it, we\u2019ve now filled two pipelines &#8211; we\u2019ve got the new graduates managing mid-market and SMB clients, and if an opening pops up in Majors or Enterprise, they\u2019re often well qualified to step in.\u201d\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"rc-post-content-cta rc-post-content-cta_yellow\">\n<div class=\"rc-post-content-cta-columns\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t<img decoding=\"async\" width=\"930\" height=\"700\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/05\/payer-members.jpeg\" class=\"responsive-image\" alt=\"\" \/>\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"headline-copy\" style=\"text-align:left;\">Endless opportunities await you at RingCentral<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n<div class=\"bottom-cta-logo-container\">\n<div class=\"bottom-cta-logo\"><span aria-hidden=\"true\"><svg width=\"154\" height=\"34\" viewBox=\"0 0 154 34\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-logo-1667741478\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t<title id=\"cta-ring-logo-1667741478\">Ring Central Logo<\/title>\t\n\t\t\t\t\t\t\t<path d=\"M154 3.89618H150.386V26.9657H154V3.89618Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M141.313 11.6299C137.976 11.6299 135.388 13.2501 134.95 16.5546H138.504C138.754 15.3082 139.675 14.5591 141.313 14.5591C143.214 14.5591 144.086 15.6499 144.086 17.3647V18.1444H140.438C137.078 18.1444 134.593 19.6411 134.593 22.697C134.593 25.7529 136.619 27.3411 139.55 27.3411C141.826 27.3411 143.323 26.3721 144.133 24.8145H144.288V26.9529H147.716V17.4802C147.702 13.8276 145.833 11.6299 141.313 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view-all-brown\" data-dl-name=\"Apply now\" data-dl-element=\"button\" data-dl-additional-info=\"bottom cta banner\" data-no-auto-dl=\"true\">Apply now<span class=\"svg-icon\" aria-hidden=\"true\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-arrow-1667741478\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<title id=\"cta-ring-arrow-1667741478\">Ring Central Logo<\/title>\t\n\t\t\t\t\t<path d=\"M0 11.5C0 11.2239 0.223858 11 0.5 11H21.6797C21.9559 11 22.1797 11.2239 22.1797 11.5V12.5C22.1797 12.7761 21.9559 13 21.6797 13H0.5C0.223858 13 0 12.7761 0 12.5V11.5Z\" ><\/path>\n\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1718 12.0001L15.8086 6.63691C15.6134 6.44165 15.6134 6.12506 15.8086 5.9298L16.5157 5.22269C16.711 5.02743 17.0276 5.02743 17.2228 5.22269L23.6467 11.6465C23.8419 11.8418 23.8419 12.1584 23.6467 12.3536L17.2228 18.7775C17.0276 18.9727 16.711 18.9727 16.5157 18.7775L15.8086 18.0704C15.6134 17.8751 15.6134 17.5585 15.8086 17.3633L21.1718 12.0001Z\" ><\/path>\n\t\t\t\t<\/svg><\/span><\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h2 class=\"heading h2\"><b>Even more good problems<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Contact Center Academy not only addresses the problem it was designed for (developing and training Associate PS Contact Center Engineers) , but is making a real difference in terms of diversity.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cWhen you&#8217;re hiring senior level people, you can&#8217;t necessarily go back in time,\u201d said Steinberg. \u201cYou want experienced people, but you can\u2019t hire what doesn&#8217;t exist. If diverse candidates weren&#8217;t doing this job 15 years ago, how are you going to (hire them) today? Well, it turns out, when you are hiring recent grads, you have the ability to access a much more diverse pool of talent. If a candidate has the basic technical aptitude &#8211; or willingness and ability to learn it &#8211; and the listening and interpersonal skills to really work with people, Contact Center Academy will put them in a position to move up, fast. I think this will address longer-term diversity challenges as Academy grads continue to gain experience and build their careers in this industry.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h2 class=\"heading h2\"><b>Sharing the opportunity<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Contact Center Academy is giving our clients our best &#8211; highly trained experts with the interpersonal skills it takes to get major projects implemented. It\u2019s giving enrollees a chance to make huge career advancements, at lightning speed. And it\u2019s vaulting diverse candidates into leadership roles that will open doors for years to come. We can\u2019t wait to see what\u2019s next &#8211; for the enrollees, our clients, and our company.\u00a0 To apply, or refer someone you know, get in touch with Richard Steinberg, Senior Recruiter, at: <\/span><a href=\"mailto:richard.steinberg@ringcentral.com\"><span style=\"font-weight: 400;\">richard.steinberg@ringcentral.com<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">#HelloToOpportunity<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights: RingCentral\u2019s Global Service and Support team leads the post-sale experience for our customers\u2014making sure they\u2019re able to use our products effectively and easily.\u00a0 Implementation Managers help customers plan and develop new Contact Centers assisting with designs, builds, implementation and training. \u00a0 A particular set of skills\u00a0 At RingCentral, relationships don\u2019t end with a sale. &#8230;<\/p>\n","protected":false},"author":769,"featured_media":50669,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18885],"tags":[],"class_list":["post-50668","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ringcentral-newsdesk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Bench Strength | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"It takes technical savvy, interpersonal skills, and a true desire to see clients succeed. For Senior Recruiter Richard Steinberg, this is an opportunity.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/bench-strength\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bench Strength\" \/>\n<meta property=\"og:description\" content=\"It takes technical savvy, interpersonal skills, and a true desire to see clients succeed. 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