{"id":50581,"date":"2022-01-18T04:00:30","date_gmt":"2022-01-18T12:00:30","guid":{"rendered":"\/us\/en\/blog\/?p=50581"},"modified":"2024-08-07T07:25:16","modified_gmt":"2024-08-07T14:25:16","slug":"public-sector-predictions","status":"publish","type":"post","link":"\/us\/en\/blog\/public-sector-predictions\/","title":{"rendered":"6 public sector predictions for 2022"},"content":{"rendered":"<p><b>Highlights:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">COVID-19 led to sweeping changes in state and local government agencies, and those changes are still impacting employees and citizens.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Remote work will likely continue to be the norm, necessitating greater investment in digital technologies.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Unified communications and <a href=\"https:\/\/www.ringcentral.com\/contact-center.html\">contact center<\/a> platforms will facilitate streamlined remote work and citizen outreach in the new year and beyond.<\/span><\/li>\n<\/ul>\n<hr \/>\n<p><span style=\"font-weight: 400;\">\ud83d\udc40 \u200a\ud83d\udc40Why do 56.7% of state and local agencies surveyed feel their citizen engagement and communications are very important? Grab our government research report to get the whole story.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"download-form-widget enterprise-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/ebook\/state-local-government-communications-and-collaboration.pdf\" data-id=\"69dcafa7bbeed\" id=\"69dcafa7bbeed\">\n\t\t<button tabindex=\"on\"  on=\"tap:69dcafa7bbeed.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd9 Get the report<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udc40 \u200a\ud83d\udc40  Learn how the public sector is moving to cloud communications to better meet the expectations of the communities they serve.<\/div>\n<form class=\"download-form ENTERPRISE\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div><input type=\"hidden\" name=\"Asset_ID__c\" value=\"ODAM-02213\" class=\"download-form-input\"><\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog Enterprise\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"enterprise download form\" data-dl-name=\"Get some answers\">Get some answers<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69dcafa7bbeed.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\"> Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">Much has changed in the government and public sector since the onset of COVID-19. Like private industry, public operations have adapted to social distancing, more remote and digital work, and other challenging circumstances.<\/span><\/p>\n<h2><b>Predictions for the government and public sector in 2022<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The following is a look at six predictions for the government and public sector in 2022.<\/span><\/p>\n<h2 class=\"heading h2\"><b>1. Continued monitoring and reactions to COVID-19<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The most pressing matter that will continue to command public and governmental attention in 2022 is the COVID-19 pandemic. Congress faces public and media pressure to continue assistance programs in the new year as COVID rates fluctuate.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The attention on the pandemic will likely persist throughout the year. Just like federal lawmakers, local and state governments must stay on top of activities. Several states passed stimulus payment bills at the end of 2021 to fill the void from failed or delayed federal bills. In addition to serving the public, agencies and offices have to manage their own safety protocols and employee procedures.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Although funding will continue to be available, Forrester analysts have predicted that funding options will be left on the table, as many agencies will find it challenging to use all the funding currently available.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"rc-subscribe\" id=\"new-rc-subscribe\"  style=\"background-image:url('\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/subscribe.png')\">\n\t\t<button class=\"close js-popup-close\"><svg class=\"icon_close_mobile\" width=\"20\" height=\"20\"><use xlink:href=\"#icon_close_mobile\"><\/use><\/svg><\/button><\/p>\n<div class=\"rc-subscribe__wrapper\">\n<div class=\"rc-subscribe__wrapper_text\">\n<h3 class=\"rc-subscribe__title h2\">Stay informed with RingCentral<\/h3>\n<div class=\"rc-subscribe__subtitle\">Subscribe to our emails for the latest blogs, events, and exclusive content on AI-powered communication solutions. Stay ahead with insights and tips from the leader in trusted AI communications.<\/p>\n<p>\t\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/legal\/privacy-notice.html\" target=\"_blank\" data-dl-name=\"Privacy Notic\" data-dl-element=\"link\" data-dl-additional-info=\"social\" rel=\"noreferrer noopener\">Privacy Notice<\/a>\n\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"rc-subscribe__wrapper_form\">\n<form class=\"\" data-event-init=\"true\" novalidate data-js-form>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\tname=\"email\"\n\t\t\t\t\t\t\t\tplaceholder=\"Email address *\"\n\t\t\t\t\t\t\t\ttitle=\"Must be valid email. example@yourdomain.com\"\n\t\t\t\t\t\t\t\tminlength=\"4\"\n\t\t\t\t\t\t\t\tmaxlength=\"255\"\n\t\t\t\t\t\t\t\ttype=\"email\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tpattern=\"[a-z0-9._%+\\-]+@[a-z0-9.\\-]+\\.[a-z]{2,}$\"\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\tautocomplete=\"on\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-events-hover=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"email\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"LET'S WORK TOGETHER\"\n\t\t\t\t\t\t\t\taria-label=\"Email address *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"email-subscribe-errors\"\n\t\t\t\t\t\t><br \/>\n\t\t\t\t\t\t<span class=\"field__errors\" id=\"email-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<select\n\t\t\t\t\t\t\t\tname=\"Country__c\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-label=\"Country *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"country-subscribe-errors\"\n\t\t\t\t\t\t><option value=\"\" disabled=\"disabled\" selected=\"selected\">Country<\/option><option value=\"Canada\">Canada<\/option><option value=\"United_States\">United States<\/option><\/select><\/p>\n<p>\t\t\t\t\t\t<span class=\"field__errors\" id=\"country-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<button type=\"submit\" data-event-init=\"true\">Subscribe<\/button>\n\t\t\t\t\t<\/div>\n<\/p><\/form>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"confirm-form\" role=\"status\" aria-live=\"polite\" style=\"display: none;\" aria-hidden=\"true\">\n<div class=\"confirm-form__text\">Thank you for your interest in RingCentral<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h2 class=\"heading h2\"><b>2. Sustained use of remote workers<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Public-sector employers responded to the pandemic by developing a more remote workforce. Employees in roles that don&#8217;t require an on-site presence were typically transitioned.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Beyond social-distancing measures, agencies have recognized the benefits of remote work when practical. For many, investments in digital infrastructure and technology training were necessary to prepare workers. This investment was a key obstacle for those that previously didn&#8217;t want to take the plunge. Now that the issue was forced and some investment was necessary, the pieces are in place for local and state agencies to leverage a more mobile and flexible workforce.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Data entry, phone support, and other back-office operational tasks can be performed remotely at a lower cost. Thus, some level of remote work will persist. Forrester Vice President Rick Parrish recently stated in an interview that as much as one-third of<\/span><a href=\"https:\/\/www.forrester.com\/blogs\/predictions-2022-global-public-sector-digital-transformation\/\"> <span style=\"font-weight: 400;\">civil servant jobs will stay remote<\/span><\/a><span style=\"font-weight: 400;\"> permanently.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The International Public Management Association for Human Resources conducted a survey of public employers recently to<\/span><a href=\"https:\/\/www.ipma-hr.org\/stay-informed\/hr-news-issues\/hr-news-article\/public-sector-telework-trends-during-the-coronavirus-pandemic\"> <span style=\"font-weight: 400;\">assess telework plans<\/span><\/a><span style=\"font-weight: 400;\">. It found that public sector telework activity went up 63 percent during COVID in offices that already had some level of telework in place. Of those employers, 69 percent planned to continue to expand telework even after the pandemic. In organizations that didn&#8217;t offer telework prior to the pandemic, only 45 percent expected to continue to expand telework.<\/span><\/p>\n<h2 class=\"heading h2\"><b>3. Expansion of digital technology<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">To sustain a more remote workforce, public and governmental employers will have to continue to invest in hardware, software, and other digital technology solutions. Employees need digital tools to access resources and communicate internally and externally. Support workers, for instance, are among those who are working remotely. Support teams need advanced tools that enable cross-platform communication features.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Additionally, a significant overhaul of information technology in the public sector is necessary to make efficient use of government money spent on COVID-relief programs. In particular, agencies and offices need tools that are best-in-class at providing secure data storage and tracking capabilities.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When possible, public employers are also investing more in automated tools. When digital technology can facilitate processes and activities, it reduces the burden on human resources.<\/span><\/p>\n<h2 class=\"heading h2\"><b>4. Emphasis on clear and accurate data<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The critical need for clear and accurate data is a key driver of the demand for great IT in the public sector. Governmental employers need the ability to gather data on public initiatives and internal processes. The data needs to be well-organized, secure, and accessible to those employees who need it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In particular, public officials need to identify and communicate with people affected by or targeted with public programs. When new regulations are adopted, for instance, officials need to know who to reach and how to best deliver messages and track responses.<\/span><\/p>\n<h2 class=\"heading h2\"><b>5. Public demand for accountability and transparency<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The public has become increasingly skeptical and distrusting of public and government officials during the pandemic. This skepticism has contributed to an expectation for greater accountability and transparency from the government in 2022 and beyond.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As an example of the importance of clear and accurate data, there were a few glitches with tax-stimulus and advanced-child-tax-credit payments. In September 2021, millions of advanced tax-credit payments were not sent out as communicated on the 15th. Those affected had little recourse and little ability to communicate with the IRS as to why, or what was being done about the issue. Though the payments were completed within a couple weeks for most people, the lack of transparency on what caused the issue and uncertainty about any resolution was concerning.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Government and public data is also relied upon by private-sector employers and the public at-large for planning purposes. Thus, accurate data reports and forecasting are essential, along with communications systems that enable citizen outreach.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-50582\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/01\/vpn-government.png\" alt=\"RingCentral for Government\" width=\"930\" height=\"618\" \/><\/p>\n<h2 class=\"heading h2\"><b>6. More regulation on cybersecurity<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Cybersecurity has been a hot-button topic in the public sector, and it will continue to be in 2022. The more government and public offices rely on advanced, comprehensive technology, the more access points they create for hackers. It is necessary that cybersecurity factors are included with any new technology investments.<\/span><\/p>\n<p><a href=\"https:\/\/www.dlt.com\/zero-trust\"><span style=\"font-weight: 400;\">Zero Trust<\/span><\/a><span style=\"font-weight: 400;\"> is a public sector security architecture gaining momentum. It blends sophisticated security architecture with a conceptual model of &#8220;never trust, always verify.&#8221;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Consumers have seen the influence of more government regulation on cybersecurity. Banks and payment processors more routinely request identity verification and proof of account ownership with connected accounts. The public can expect that any type of government service or request for information will come with an expectation of identity verification.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"rc-post-content-cta rc-post-content-cta_green\">\n<div class=\"rc-post-content-cta-columns\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t<img decoding=\"async\" width=\"1224\" height=\"916\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/12\/government-hybrid-workers.png\" class=\"responsive-image\" alt=\"\" \/>\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"headline-copy\" style=\"text-align:left;\"><b>UP NEXT: <\/b><strong>4 must-haves for supporting the new needs of hybrid government workers<\/strong><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n<div class=\"bottom-cta-logo-container\">\n<div class=\"bottom-cta-logo\"><span aria-hidden=\"true\"><svg width=\"154\" height=\"34\" viewBox=\"0 0 154 34\" fill=\"#000\" role=\"img\" 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\/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11.6302 16.6477V16.5017C13.8424 15.8905 15.339 14.4051 15.339 11.0684C15.339 7.64031 12.782 5.14423 8.04169 5.14423H0V26.9657H3.73931V18.3H8.29354C10.4143 18.3 11.4746 19.3604 11.4746 21.4811V26.9817H15.2139V21.4811C15.2139 18.3946 13.9033 17.1482 11.6302 16.6477ZM7.84117 14.9329H3.73931V8.51618H7.83956C9.86562 8.51618 11.4233 9.35998 11.4233 11.7277C11.4233 14.0955 9.85119 14.9329 7.84117 14.9329Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M19.7329 9.60219C20.2077 9.60219 20.6729 9.46262 21.0676 9.19794C21.4638 8.93485 21.7718 8.55948 21.9531 8.11994C22.1359 7.68039 22.1824 7.19754 22.091 6.73233C21.998 6.26552 21.7702 5.83721 21.4333 5.50194C21.0964 5.16506 20.6697 4.93727 20.2029 4.84423C19.7361 4.75119 19.2532 4.79931 18.8153 4.98219C18.3758 5.16506 18.002 5.47306 17.7373 5.86769C17.4742 6.26231 17.333 6.72752 17.3347 7.20235C17.3298 7.67879 17.4694 8.144 17.7325 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aria-hidden=\"true\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-arrow-416802056\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<title id=\"cta-ring-arrow-416802056\">Ring Central Logo<\/title>\t\n\t\t\t\t\t<path d=\"M0 11.5C0 11.2239 0.223858 11 0.5 11H21.6797C21.9559 11 22.1797 11.2239 22.1797 11.5V12.5C22.1797 12.7761 21.9559 13 21.6797 13H0.5C0.223858 13 0 12.7761 0 12.5V11.5Z\" ><\/path>\n\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1718 12.0001L15.8086 6.63691C15.6134 6.44165 15.6134 6.12506 15.8086 5.9298L16.5157 5.22269C16.711 5.02743 17.0276 5.02743 17.2228 5.22269L23.6467 11.6465C23.8419 11.8418 23.8419 12.1584 23.6467 12.3536L17.2228 18.7775C17.0276 18.9727 16.711 18.9727 16.5157 18.7775L15.8086 18.0704C15.6134 17.8751 15.6134 17.5585 15.8086 17.3633L21.1718 12.0001Z\" ><\/path>\n\t\t\t\t<\/svg><\/span><\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h2><b>Stay on-trend with RingCentral<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The predictions discussed here for the public sector and government in 2022 are part of a significant industry transformation. Much time and many resources will go into adapting to new employee structures, technological underpinnings, and more.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral is a leading provider of cloud-based cross-platform communications solutions, which offer benefits that help your office or agency achieve desired outcomes. For more information,<\/span><a href=\"https:\/\/www.ringcentral.com\/office\/industry-solutions\/government-agencies.html?__mscta=3124_90671_3444\"> <span style=\"font-weight: 400;\">see our government solutions<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights: COVID-19 led to sweeping changes in state and local government agencies, and those changes are still impacting employees and citizens. Remote work will likely continue to be the norm, necessitating greater investment in digital technologies. Unified communications and contact center platforms will facilitate streamlined remote work and citizen outreach in the new year and &#8230;<\/p>\n","protected":false},"author":29,"featured_media":50583,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[43191],"tags":[6926,5113],"class_list":["post-50581","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-government","tag-cloud-based-communications","tag-unified-communications"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>6 public sector predictions for 2022 | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Learn what\u2019s coming for state and local government and the public sector, and discover how unified communications to both employees and citizens 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