{"id":50500,"date":"2022-01-10T08:00:02","date_gmt":"2022-01-10T16:00:02","guid":{"rendered":"\/us\/en\/blog\/?p=50500"},"modified":"2025-09-17T23:07:25","modified_gmt":"2025-09-18T06:07:25","slug":"5-predictions-for-the-new-age-of-voice","status":"publish","type":"post","link":"\/us\/en\/blog\/5-predictions-for-the-new-age-of-voice\/","title":{"rendered":"5 predictions for the new age of voice"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">There\u2019s been a silent, emerging disruptor in the backdrop of headline grabbing <\/span><a href=\"https:\/\/www.ringcentral.com\/video.html\"><span style=\"font-weight: 400;\">video meetings<\/span><\/a><span style=\"font-weight: 400;\">, artificial intelligence, and robotic automation:<\/span> <span style=\"font-weight: 400;\">the return of the <\/span><b>humble <\/b><a href=\"https:\/\/www.ringcentral.com\/solutions\/office\/call.html\"><b>phone <\/b><\/a><b>call and SMS text message.\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">In 2021, RingCentral users clocked in over six billion phone calls, totalling 315 million hours on the phone. This is <\/span><b>a significant increase<\/b><span style=\"font-weight: 400;\"> over 2020, the year of lockdowns where calling and SMS volumes already experienced a massive surge compared to 2019.\u00a0\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p style=\"text-align: center;\">\u2b50 <strong>What is unified communications?<\/strong> \u2b50<\/p>\n<p style=\"text-align: center;\">Everything you need to know about enterprise-grade communications. For beginners.<\/p>\n<p><center><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"download-form-widget enterprise-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/documents\/unified-communications-as-a-service.pdf\" data-id=\"69d07cd035316\" id=\"69d07cd035316\">\n\t\t<button tabindex=\"on\"  on=\"tap:69d07cd035316.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">See the guide<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">What is cloud communications? Here's our complete guide.<\/div>\n<form class=\"download-form ENTERPRISE\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div><input type=\"hidden\" name=\"Asset_ID__c\" value=\"ODAM-02215\" class=\"download-form-input\"><\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog Enterprise\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"enterprise download form\" data-dl-name=\"Download Now\">Download Now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69d07cd035316.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\"> Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/center><\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">With that in mind, let\u2019s look at five predictions on <strong>how voice technology will disrupt the workplace<\/strong> in 2022.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><b><a id=\"expect\"><\/a>1. Expect more mobile innovations for voice calling\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Smartphone use in the office became prevalent in the past decade, but some phone power users were left behind. Think administrative assistants who sit in front offices answering various phone lines, or frontline operations who manage many critical phone lines for emergencies). In 2022, we expect this gap to close.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here at RingCentral, we design our features for the mobile experience first because we know it\u2019s more difficult to design for a smaller screen footprint. After designing the mobile experience, we then scale out to designing the desktop experience of each feature.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-50502\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/01\/Mobile-innovations-for-voice-calling.gif\" alt=\"\" width=\"375\" height=\"812\" \/><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019re taking our mobile app to the next level by launching next-gen features like <\/span><a href=\"https:\/\/about.att.com\/story\/2021\/enhanced_business_communications.html\"><b>native dialer<\/b><\/a><span style=\"font-weight: 400;\">, which is in market with AT&amp;T Business as of 2021.<\/span> <span style=\"font-weight: 400;\">As a AT&amp;T subscriber you can now get advanced business (PBX) calling features from your native dialer.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral is also the first to market with <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/new-innovations-in-enterprise-communications-and-hybrid-work\/\"><b>mobile and desktop HUD functionality<\/b><\/a><span style=\"font-weight: 400;\">, untethering advanced phone capabilities for users such as receptionists and admins mobile for the first time.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Mobility and flexibility will be a key theme in 2022, especially as businesses become increasingly remote and hybrid.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><b><a id=\"voice\"><\/a>2. Voice-enabled hardware will supercharge productivity\u00a0<\/b><\/h2>\n<p><b><\/b><a href=\"https:\/\/www.pwc.com\/us\/en\/services\/consulting\/library\/consumer-intelligence-series\/voice-assistants.html\"><span style=\"font-weight: 400;\">65% of 25-49-year-olds speak to their voice-enabled devices at least once per day<\/span><\/a><span style=\"font-weight: 400;\">. <\/span><span style=\"font-weight: 400;\">This<\/span><a href=\"https:\/\/www.comscore.com\/jpn\/Insights\/Presentations-and-Whitepapers\/2017\/The-Future-of-Voice-From-Smartphones-to-Smart-Speakers-to-Smart-Homes\"><span style=\"font-weight: 400;\"> future of voice study<\/span><\/a><span style=\"font-weight: 400;\"> revealed that <\/span><b>98%<\/b><span style=\"font-weight: 400;\"> of respondents expect their reliance on <\/span><a href=\"https:\/\/www.ringcentral.com\/solutions\/office\/call.html\"><span style=\"font-weight: 400;\">voice technology<\/span><\/a><span style=\"font-weight: 400;\"> to either increase or stay the same in the coming years.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-50505\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/01\/RingCentral-Apple-Carplay.png\" alt=\"\" width=\"930\" height=\"700\" \/><\/p>\n<p><span style=\"font-weight: 400;\">For example, cars are the second-most frequent area to use voice assistants (after mobile phones), with 45% of US adults speaking to one or more devices while driving. This is nearly double the largest in-home segment, which is smart speakers at 23% Nonetheless, 34% of smart speakers are owners.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While innovations like <\/span><a href=\"https:\/\/support.ringcentral.com\/article\/iOS-Carplay-Support-RingCentral-App.html\"><span style=\"font-weight: 400;\">Apple Carplay<\/span><\/a><span style=\"font-weight: 400;\"> and Android Auto are already here, be sure to expect even more voice-assisted innovations coming to the workplace, like <\/span><a href=\"https:\/\/support.ringcentral.com\/article\/7217.html\"><span style=\"font-weight: 400;\">replying to a phone call with a voice message<\/span><\/a><span style=\"font-weight: 400;\">, speech-to-text voice notes, voice push notifications, and voice-enabled chatbots.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><b><a id=\"ai\"><\/a>3. AI will make voice an ambient experience<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Voice tech is getting smarter at recognizing patterns, making predictions, distinguishing voices, and using this intelligence to make conversations more seamless and efficient.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the near future, our interactions with technology will evolve from typing and tapping into more natural forms of expression like speaking. Voice-activated tech will be found everywhere\u2014from the office to the car to retail stores.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At RingCentral, we use AI in our voice &amp; video products every day, and we plan to introduce even more exciting ambient experiences in 2022.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-50116 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/11\/Live-transcription.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Some of our current AI-driven features are:<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/new-ringcentral-mvp-features-for-hybrid-teams\/\"><b>Live transcriptions<\/b><\/a><b>: <\/b><span style=\"font-weight: 400;\">Turn entire meeting conversations into written words in real time.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/new-ringcentral-mvp-features-for-hybrid-teams\/\"><b>Meetings summaries<\/b><\/a><span style=\"font-weight: 400;\">: Provides users with a recap of the voice conversation and an auto-generated short-form summary, video highlight reel, and keywords.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/stir-shaken\/\"><b>Robocall mitigation and spam blocking<\/b><\/a><span style=\"font-weight: 400;\">: Using predictive AI, industry tracebacks, and the <\/span><b>STIR\/SHAKEN<\/b><span style=\"font-weight: 400;\"> framework, we stop fraudulent robocalls and fraudulent spam attacks before they ever reach users.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/support.ringcentral.com\/article\/3963.html\"><b>RingOut and number masking<\/b><\/a><span style=\"font-weight: 400;\">: With a RingCentral business line, phone users can place calls with their RingCentral phone number instead of their personal number. This maintains privacy and keeps personal and business identities separate.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/nomadic-911-keep-your-employees-safe-at-any-location\/\"><b>Emergency response locations for E911 calls<\/b><\/a><span style=\"font-weight: 400;\">: RingCentral delivers enhanced location accuracy and provides unique caller identification information on E911 calls for users in the U.S., meeting critical compliance requirements. <\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><b><a id=\"five\"><\/a>4. 5G will change what\u2019s possible with calling<\/b><\/h2>\n<p><a href=\"https:\/\/www.5gamericas.org\/voice-is-more-important-than-you-think\/\"><span style=\"font-weight: 400;\">5G <\/span><\/a><span style=\"font-weight: 400;\">is significantly faster than 4G. But what does this mean for calling?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Call experiences can fluctuate due to latency issues. Bad network latency can impact both voice and <a href=\"https:\/\/www.ringcentral.com\/video-call.html\">video calls<\/a> as even a few milliseconds of network latency can result in delays and compromised quality voice between callers.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-large wp-image-50508\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/01\/5G-calling-1024x683.jpg\" alt=\"\" width=\"1024\" height=\"683\" \/><\/p>\n<p><span style=\"font-weight: 400;\">5G brings calling experiences beyond just voice. During a regular phone call, both sides could interact with content within the native call screen (without needing a special app). You could both browse the web together, look at photos or videos from each other\u2019s phones, or play a game together.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What\u2019s more, businesses could improve customer support calls by easily sharing drawings or augmented reality overlays to guide their customers during phone calls.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">5G will transform voice calls to reflect more human experiences &#8211; being able to have a more natural, human experience when talking to someone. It\u2019s like you are right there in person.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><b><a id=\"conversational\"><\/a>5. Conversational AI will take efficiencies to new levels<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Conversational artificial intelligence (AI) refers to technologies like <\/span><a href=\"https:\/\/www.ibm.com\/cloud\/learn\/chatbots-explained\"><span style=\"font-weight: 400;\">chatbots<\/span><\/a><span style=\"font-weight: 400;\"> or <\/span><a href=\"https:\/\/www.ibm.com\/products\/watson-assistant\"><span style=\"font-weight: 400;\">virtual agents<\/span><\/a><span style=\"font-weight: 400;\"> that users can <\/span><b>talk to or send SMS with <\/b><span style=\"font-weight: 400;\">a bot automatically.\u00a0<\/span><\/p>\n<figure id=\"attachment_50504\" aria-describedby=\"caption-attachment-50504\" style=\"width: 1024px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"size-large wp-image-50504\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/01\/Chat-bot-1024x683.jpg\" alt=\"\" width=\"1024\" height=\"683\" \/><figcaption id=\"caption-attachment-50504\" class=\"wp-caption-text\">AI Chatbot smart digital customer service application concept. Computer or mobile device application using artificial intelligence chat bot automatic reply online message to help customers instantly.<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">They use large volumes of data, <\/span><a href=\"https:\/\/www.ibm.com\/cloud\/learn\/machine-learning\"><span style=\"font-weight: 400;\">machine learning<\/span><\/a><span style=\"font-weight: 400;\">, and <\/span><a href=\"https:\/\/www.ibm.com\/cloud\/learn\/natural-language-processing\"><span style=\"font-weight: 400;\">natural language processing<\/span><\/a><span style=\"font-weight: 400;\"> to help imitate human interactions, recognizing speech and text inputs and translating their meanings across various languages.<\/span><span style=\"font-weight: 400;\"> For example:<\/span><\/p>\n<p><b>Online customer support\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Online chatbots are replacing human agents along the customer journey. They answer frequently asked questions (FAQs) around topics like shipping, or provide personalized advice, cross-sell products, and suggest sizes for users.<\/span><\/p>\n<div class=\"rc-subscribe\" id=\"new-rc-subscribe\"  style=\"background-image:url('\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/subscribe.png')\">\n\t\t<button class=\"close js-popup-close\"><svg class=\"icon_close_mobile\" width=\"20\" height=\"20\"><use xlink:href=\"#icon_close_mobile\"><\/use><\/svg><\/button><\/p>\n<div class=\"rc-subscribe__wrapper\">\n<div class=\"rc-subscribe__wrapper_text\">\n<h3 class=\"rc-subscribe__title h2\">Stay informed with RingCentral<\/h3>\n<div class=\"rc-subscribe__subtitle\">Subscribe to our emails for the latest blogs, events, and exclusive content on AI-powered communication solutions. Stay ahead with insights and tips from the leader in trusted AI communications.<\/p>\n<p>\t\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/legal\/privacy-notice.html\" target=\"_blank\" data-dl-name=\"Privacy Notic\" data-dl-element=\"link\" data-dl-additional-info=\"social\" rel=\"noreferrer noopener\">Privacy Notice<\/a>\n\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"rc-subscribe__wrapper_form\">\n<form class=\"\" data-event-init=\"true\" novalidate data-js-form>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\tname=\"email\"\n\t\t\t\t\t\t\t\tplaceholder=\"Email address *\"\n\t\t\t\t\t\t\t\ttitle=\"Must be valid email. example@yourdomain.com\"\n\t\t\t\t\t\t\t\tminlength=\"4\"\n\t\t\t\t\t\t\t\tmaxlength=\"255\"\n\t\t\t\t\t\t\t\ttype=\"email\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tpattern=\"[a-z0-9._%+\\-]+@[a-z0-9.\\-]+\\.[a-z]{2,}$\"\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\tautocomplete=\"on\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-events-hover=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"email\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"LET'S WORK TOGETHER\"\n\t\t\t\t\t\t\t\taria-label=\"Email address *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"email-subscribe-errors\"\n\t\t\t\t\t\t><br \/>\n\t\t\t\t\t\t<span class=\"field__errors\" id=\"email-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<select\n\t\t\t\t\t\t\t\tname=\"Country__c\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-label=\"Country *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"country-subscribe-errors\"\n\t\t\t\t\t\t><option value=\"\" disabled=\"disabled\" selected=\"selected\">Country<\/option><option value=\"Canada\">Canada<\/option><option value=\"United_States\">United States<\/option><\/select><\/p>\n<p>\t\t\t\t\t\t<span class=\"field__errors\" id=\"country-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<button type=\"submit\" data-event-init=\"true\">Subscribe<\/button>\n\t\t\t\t\t<\/div>\n<\/p><\/form>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"confirm-form\" role=\"status\" aria-live=\"polite\" style=\"display: none;\" aria-hidden=\"true\">\n<div class=\"confirm-form__text\">Thank you for your interest in RingCentral<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p><b>Accessibility<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Companies become more accessible by reducing entry barriers, particularly for users who use assistive technologies. Commonly used features of conversation AI for these groups are text-to-speech dictation and language translation.<\/span><\/p>\n<p><b>Health care<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Conversational AI can make health care services more accessible and affordable for patients, while also improving operational efficiency and the administrative process such as claim processing.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><b>The future of voice is now<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">It may have been team messaging apps and video meetings that made headlines over the past two years, but in 2022, we predict that voice will be more important than ever \u2013 especially as it provides a quicker and more seamless way of communicating.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We can expect to see more people jumping between the messaging, video, and voice communication modes as hybrid work and remote work become the norm.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>There\u2019s been a silent, emerging disruptor in the backdrop of headline grabbing video meetings, artificial intelligence, and robotic automation: the return of the humble phone call and SMS text message.\u00a0 In 2021, RingCentral users clocked in over six billion phone calls, totalling 315 million hours on the phone. This is a significant increase over 2020, &#8230;<\/p>\n","protected":false},"author":1097,"featured_media":50501,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[1118,4072],"class_list":["post-50500","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","tag-phone","tag-voice"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>5 predictions for the new age of voice | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"There\u2019s been a silent, emerging disruptor in the backdrop of headline grabbing video meetings, artificial intelligence, and robotic automation: the return\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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