{"id":50480,"date":"2022-01-06T08:58:39","date_gmt":"2022-01-06T16:58:39","guid":{"rendered":"\/us\/en\/blog\/?p=50480"},"modified":"2025-03-13T06:39:08","modified_gmt":"2025-03-13T13:39:08","slug":"win-win-mitel-partnership","status":"publish","type":"post","link":"\/us\/en\/blog\/win-win-mitel-partnership\/","title":{"rendered":"Win-win. (Win.)"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Highlights:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><i><span style=\"font-weight: 400;\">On November 9, RingCentral and Mitel announced a partnership making RingCentral Mitel\u2019s exclusive UCaaS partner.<\/span><\/i><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><i><span style=\"font-weight: 400;\">This unique partnership offers a migration path to RingCentral&#8217;s MVP cloud communications platform for Mitel&#8217;s 35 million+ user base.<\/span><\/i><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3 class=\"heading h3\"><b>Racing to the cloud.<img decoding=\"async\" class=\" wp-image-50482 alignright\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/01\/Mike-Conlon.jpg\" alt=\"\" width=\"244\" height=\"245\" \/><\/b><\/h3>\n<p><span style=\"font-weight: 400;\">When it comes to cloud migration, if you\u2019re not leading the pack, it\u2019s easy to be left in the dust. So it\u2019s no wonder the industry press was so impressed with <\/span><a href=\"https:\/\/www.ringcentral.com\/whyringcentral\/company\/pressreleases\/ringcentral-and-mitel-announce-strategic-partnership-to-enable-customers-to-transition-seamlessly-to-cloud-based-unified-business-communications.html\"><span style=\"font-weight: 400;\">the recent RingCentral\/Mitel partnership<\/span><\/a><span style=\"font-weight: 400;\">. RingCentral VP of Global Strategic Channel Partners Mike Conlon describes the partnership as a win-win-win.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cFor customers, (the partnership) is a chance to migrate to the leading platform in both UCaaS and CCaaS (Customer Center as-a-Service) in the industry today. They\u2019re going to get features and functionality they haven\u2019t been able to access up to now, and they\u2019re going to get incredible support at every step. For Mitel, they\u2019re able to provide their customers the best possible path to the cloud &#8211; instantly. And for RingCentral, obviously, we love having the opportunity to grow our customer base and show customers and partners just how fantastic the MVP (Message, Video, Phone) platform is.\u201d<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 class=\"heading h3\"><b>Open to opportunity.<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">As powerful as the partnership is for both businesses and their customers, Conlon thinks some of the most exciting opportunities could be for employees.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cWe&#8217;re the exclusive UCaaS provider for Mitel. And that\u2019s going to afford us the opportunity to not only have a deeper partnership with them, but really open up potential to do a lot of unique things for the Mitel customer base. When their customers are ready to migrate to the cloud, we\u2019ll be there, with custom solutions, tailored to their needs. So you have to ask yourself what goes into that, from a staffing and support perspective?\u00a0 The partnership is so new, I couldn\u2019t completely answer that question yet, but I do know, we\u2019re spending a lot of time focused on Lead Generation and Customer Migration right now, working on overall go-to-market strategies across different offers. What does that mean tomorrow? Six weeks from now? I&#8217;m already hiring a team dedicated to partner managers, and they\u2019ll go out and recruit and onboard well over 1200 partners just in North America. Now expand that internationally, because Mitel might be known for their presence in North America, but they\u2019re also really strong overseas. There&#8217;s well over <\/span><i><span style=\"font-weight: 400;\">four thousand<\/span><\/i><span style=\"font-weight: 400;\"> partners that we have to go out and recruit for the international area of the business. We\u2019re staffing for Sales, for Support, Product Management, and I\u2019m sure Marketing as well.\u201d<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 class=\"heading h3\"><b>Fanatical customer focus.\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The RingCentral platform gives customers a feature-rich path to the cloud no one else can match. But that\u2019s only as valuable as an individual customer\u2019s ability to <\/span><i><span style=\"font-weight: 400;\">use<\/span><\/i><span style=\"font-weight: 400;\"> those features. For Conlon, managing those customer relationships will be critical to the success of the partnership.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cWe&#8217;re proactively reaching out to partners and sharing about how to work with RingCentral, talking about some of ways we can help customers migrate, and really just providing a level of nurturing and caring. Each of our partners look at RingCentral as an extension of their existing relationships, and we know the question that matters most to them is, \u201chow are you going to take care of my customers? I think once people really understand how fanatical RingCentral\u2019s focus on the customer truly is, the sky is the limit.\u201d\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights: On November 9, RingCentral and Mitel announced a partnership making RingCentral Mitel\u2019s exclusive UCaaS partner. This unique partnership offers a migration path to RingCentral&#8217;s MVP cloud communications platform for Mitel&#8217;s 35 million+ user base. &nbsp; Racing to the cloud. When it comes to cloud migration, if you\u2019re not leading the pack, it\u2019s easy to &#8230;<\/p>\n","protected":false},"author":769,"featured_media":50484,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18885],"tags":[],"class_list":["post-50480","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ringcentral-newsdesk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Win-win. (Win.) | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"The recent RingCentral\/Mitel partnership gives RingCentral millions of new customers. 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