{"id":50398,"date":"2021-12-20T10:45:51","date_gmt":"2021-12-20T18:45:51","guid":{"rendered":"\/us\/en\/blog\/?p=50398"},"modified":"2025-03-13T06:39:12","modified_gmt":"2025-03-13T13:39:12","slug":"all-in-on-india","status":"publish","type":"post","link":"\/us\/en\/blog\/all-in-on-india\/","title":{"rendered":"All In On India"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Highlights:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><i><span style=\"font-weight: 400;\">The global unified communication as a service (UCaaS) market was\u00a0USD 25.85 billion in 2020 and is expected to grow to USD 69.93 billion by 2028.<\/span><\/i><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><i><span style=\"font-weight: 400;\">The Asia Pacific region is expected to grow at the highest rate over 2021- 2026.<\/span><\/i><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">As more and more organizations shift toward a distributed work environment, industry research estimates there are hundreds of millions of employees ready to move to the cloud, all over the world. For cloud-based companies like RingCentral, that means the race is on for global market share. We sat down with VP &amp; GM of India Operations Dinesh Shiv to discuss the company\u2019s big moves in India, and what they mean for the company as a whole.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 class=\"heading h3\"><b>Making our mark.<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">In August, 2021, RingCentral was granted a Unified License by the Indian Department of Telecommunications, which will make the company able to offer message, video and phone services, as well as <a href=\"https:\/\/www.ringcentral.com\/contact-center.html\">contact center<\/a> as-a-service (CaaS).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Vlad Shmunis, CEO and Founder of RingCentral, said: \u201cIndia is one of the fastest growing economies in the world and a key strategic priority for us. The Unified License \u2026will enable us to provide our unified team messaging, video meetings, and cloud phone system to global organizations in India. We are extremely excited about this opportunity and grateful to the Indian Department of Telecommunications for the trust they have placed in us by granting us this license.\u201d\u00a0 The company plans to work with the Department of Telecommunications to build out domestic computing infrastructure across India. But getting to this point didn\u2019t happen without a lot of work. For the man behind much of it, that work entailed anything and everything.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"rc-post-content-cta rc-post-content-cta_orange\">\n<div class=\"rc-post-content-cta-columns\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t<img decoding=\"async\" width=\"930\" height=\"700\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/12\/CTA.jpg\" class=\"responsive-image\" alt=\"\" \/>\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"headline-copy\" style=\"text-align:left;\">Exciting opportunities await you in India.<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n<div class=\"bottom-cta-logo-container\">\n<div class=\"bottom-cta-logo\"><span aria-hidden=\"true\"><svg width=\"154\" height=\"34\" viewBox=\"0 0 154 34\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-logo-1664152991\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t<title id=\"cta-ring-logo-1664152991\">Ring Central Logo<\/title>\t\n\t\t\t\t\t\t\t<path d=\"M154 3.89618H150.386V26.9657H154V3.89618Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M141.313 11.6299C137.976 11.6299 135.388 13.2501 134.95 16.5546H138.504C138.754 15.3082 139.675 14.5591 141.313 14.5591C143.214 14.5591 144.086 15.6499 144.086 17.3647V18.1444H140.438C137.078 18.1444 134.593 19.6411 134.593 22.697C134.593 25.7529 136.619 27.3411 139.55 27.3411C141.826 27.3411 143.323 26.3721 144.133 24.8145H144.288V26.9529H147.716V17.4802C147.702 13.8276 145.833 11.6299 141.313 11.6299ZM140.58 24.5675C139.177 24.5675 138.303 23.8809 138.303 22.7339C138.303 21.4233 139.238 20.7383 140.921 20.7383H144.069L144.086 20.9549C144.088 23.2232 142.777 24.5675 140.58 24.5675Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M128.187 26.9657V19.2047C128.187 16.8979 129.623 15.4317 131.896 15.4317H133.321V12.0036H131.854C130.14 12.0036 128.893 12.6581 128.114 14.1243H127.988V12.0036H124.591V26.9753L128.187 26.9657Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M122.295 23.6627V26.9657H119.833C116.371 26.9657 114.47 25.3615 114.47 21.8997V14.9729H112.008V12.0036H114.47V8.03009H118.088V12.002H122.295V14.9713H118.088V21.4794C118.088 22.851 118.898 23.6611 120.269 23.6611H122.295V23.6627Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M100.161 26.9657V18.3C100.161 16.1793 101.472 14.7917 103.589 14.7917C105.615 14.7917 106.831 15.9627 106.831 18.2535V26.9657H110.452V17.6776C110.452 13.9046 108.618 11.6299 104.872 11.6299C102.593 11.6299 100.851 12.6565 100.073 14.0586H99.9444V12.0036H96.5548V26.9753L100.161 26.9657Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M86.8688 24.3814C84.5925 24.3814 83.0638 22.8542 83.0028 20.4528H94.0699L94.0539 19.2833C94.0539 14.2655 90.8119 11.6443 86.8512 11.6443C82.5729 11.6443 79.448 14.7002 79.448 19.4999C79.448 24.2996 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5.14423 8.04169 5.14423H0V26.9657H3.73931V18.3H8.29354C10.4143 18.3 11.4746 19.3604 11.4746 21.4811V26.9817H15.2139V21.4811C15.2139 18.3946 13.9033 17.1482 11.6302 16.6477ZM7.84117 14.9329H3.73931V8.51618H7.83956C9.86562 8.51618 11.4233 9.35998 11.4233 11.7277C11.4233 14.0955 9.85119 14.9329 7.84117 14.9329Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M19.7329 9.60219C20.2077 9.60219 20.6729 9.46262 21.0676 9.19794C21.4638 8.93485 21.7718 8.55948 21.9531 8.11994C22.1359 7.68039 22.1824 7.19754 22.091 6.73233C21.998 6.26552 21.7702 5.83721 21.4333 5.50194C21.0964 5.16506 20.6697 4.93727 20.2029 4.84423C19.7361 4.75119 19.2532 4.79931 18.8153 4.98219C18.3758 5.16506 18.002 5.47306 17.7373 5.86769C17.4742 6.26231 17.333 6.72752 17.3347 7.20235C17.3298 7.67879 17.4694 8.144 17.7325 8.54023C17.9956 8.93646 18.3726 9.24446 18.8137 9.42412C19.1041 9.54604 19.4169 9.6054 19.7329 9.60219Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M16.9769 0.548269C16.101 0.914019 15.307 1.44981 14.6364 2.12196L16.332 3.81756C16.7764 3.37 17.3041 3.01548 17.8865 2.77325C18.4688 2.53102 19.0928 2.40429 19.7232 2.40269C20.3537 2.40108 20.9777 2.523 21.5616 2.76362C22.1439 3.00264 22.6749 3.35556 23.1225 3.79991L24.8181 2.10431C23.8106 1.1001 22.5289 0.415123 21.1333 0.139206C19.7377 -0.139919 18.2907 0.00285184 16.9769 0.548269Z\" \/>\n\t\t\t\t\t\t<\/svg><\/span><\/div>\n<\/p><\/div>\n<div class=\"bottom-cta-link\">\n\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/company\/careers\/jobs.html?location=Bangalore%2C%20India%2C%20IND\" class=\"view-all view-all-brown\" data-dl-name=\"Apply now\" data-dl-element=\"button\" data-dl-additional-info=\"bottom cta banner\" data-no-auto-dl=\"true\">Apply now<span class=\"svg-icon\" aria-hidden=\"true\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-arrow-1664152991\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<title id=\"cta-ring-arrow-1664152991\">Ring Central Logo<\/title>\t\n\t\t\t\t\t<path d=\"M0 11.5C0 11.2239 0.223858 11 0.5 11H21.6797C21.9559 11 22.1797 11.2239 22.1797 11.5V12.5C22.1797 12.7761 21.9559 13 21.6797 13H0.5C0.223858 13 0 12.7761 0 12.5V11.5Z\" ><\/path>\n\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1718 12.0001L15.8086 6.63691C15.6134 6.44165 15.6134 6.12506 15.8086 5.9298L16.5157 5.22269C16.711 5.02743 17.0276 5.02743 17.2228 5.22269L23.6467 11.6465C23.8419 11.8418 23.8419 12.1584 23.6467 12.3536L17.2228 18.7775C17.0276 18.9727 16.711 18.9727 16.5157 18.7775L15.8086 18.0704C15.6134 17.8751 15.6134 17.5585 15.8086 17.3633L21.1718 12.0001Z\" ><\/path>\n\t\t\t\t<\/svg><\/span><\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h3 class=\"heading h3\"><b>Dinesh can do it. (with support from India Pioneers.)<\/b><\/h3>\n<figure id=\"attachment_50414\" aria-describedby=\"caption-attachment-50414\" style=\"width: 247px\" class=\"wp-caption alignright\"><img decoding=\"async\" class=\"wp-image-50414\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/12\/PhotoDineshKShivPANADGPD4853M.jpeg\" alt=\"\" width=\"247\" height=\"244\" \/><figcaption id=\"caption-attachment-50414\" class=\"wp-caption-text\">Dinesh Shiv, VP &amp; GM of India Operations<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">\u201cBeing the first employee for India I have been doing anything and everything like you would at a startup, wearing many hats,\u201d says Shiv. \u201cI\u2019m a jack of all trades and I\u2019m happy to help however I can\u2026but I\u2019m glad we\u2019ve been adding team members. Rapid growth in a new geography means being ready for all types of scenarios.\u00a0 I should also thank all the Pioneers who joined the India team in 2021 &#8211; they\u2019ve done great work to help us get established this year.\u201d<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 class=\"heading h3\"><b>Extending the experience.<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">When it comes to cloud communications, competition is incredibly tight. Everyone\u2019s tech is strong. Everyone\u2019s prices are competitive. What\u2019s left? Marketing, and overall experience. Shiv thinks those are areas where RingCentral can leap ahead in India.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cIndia has a very strong software connection with the US and Europe. So our customers are using our service in the US and Europe, but up until now, their employees haven\u2019t been able to get the same level of service in India, because RingCentral wasn\u2019t here. So immediately, we\u2019ll be able to fill that gap and deliver consistent user experience further across the globe. That\u2019s something our existing customers have absolutely been dying for, and I think the ability to offer a consistent, high-quality experience across every aspect of cloud communications could earn us a bunch of new business as well.\u201d\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 class=\"heading h3\"><b>Opening eyes. Starting with ears.\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">What does it mean to \u201cdeliver a consistent experience?\u201d According to Shiv, something as simple as audio lag can make a huge difference in a customer\u2019s desire to engage with a cloud communications product.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cRight now, the way things are in India, if you\u2019re in Bangalore, you could just as easily be in Belmont, California. Broadband is widely available; everything works. But when you get outside the major tech hubs, Delhi, Gurugram, Mumbai, bandwidth becomes an issue, and that manifests as audio lag. We\u2019ve all experienced it &#8211; I talk, you try to talk, you can hear bits and pieces \u2026it\u2019s <\/span><i><span style=\"font-weight: 400;\">irritating<\/span><\/i><span style=\"font-weight: 400;\">, you know? The unified license, coupled with RingCentral\u2019s technology<\/span><span style=\"font-weight: 400;\">,<\/span><span style=\"font-weight: 400;\"> is going to make it possible for us to deliver a better, more steady experience, no matter where people happen to be. Especially in the work-from-anywhere world; I think that\u2019s huge.\u201d\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 class=\"heading h3\"><b>License to thrill.<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If you\u2019ve got game-changing technology and a license to expand it broadly, you\u2019ve got a recipe for success. Shiv sees RingCentral capitalizing on it in three major areas:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cStart with RingCentral&#8217;s existing customers with a presence in India already. That\u2019s the low-hanging fruit. Global customers want the same experience they already love, in India. Of course they\u2019ll want more from us, and of course, we\u2019ll deliver for them. That\u2019s a solid opportunity for growth. But where do we go next? Well, there are a lot of other global companies out there looking for a consistent experience, and we certainly hope they\u2019ll turn to us. Finally, there\u2019s the untapped market within India itself. Just like North America and Europe, people here are working remotely, and they need to be connected. RingCentral is able to provide a truly unified offering that we think gives us a big advantage. It\u2019s a significant market for RingCentral, and I\u2019m excited about the potential.\u201d<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 class=\"heading h3\"><b>Just add people.\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Massive growth means a major staffing initiative. From development to innovation to support, India is about to become a major theater of operations for RingCentral, which means major opportunities for talented tech people who are looking for room to grow.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cSo there are two major talent pools we\u2019re looking at immediately. One is purely related to the service\u2014we already have a good number of people who are helping build it, (and we never stop looking for talent there) but now the emphasis is on looking for people to maintain it; I see that as a huge hiring need. But the other talent pool will be Sales and Marketing.\u00a0 We need people to sell and market us &#8211; we\u2019re still the new kid on the block, and no one buys a service they\u2019ve never heard of, you know? Once people see what we offer, we\u2019re hard to turn away, but like any new market, there\u2019s a lot of work to do there. I should also add, India is a great place to be in terms of innovation &#8211; we\u2019ve actually built a new Innovation Center in Bangalore, and we\u2019ve hired over 150 people for it in the past six months alone, almost one per day. We\u2019re not just here to sell to the Indian market.<\/span> <span style=\"font-weight: 400;\">We want to tap into Indian talent to make the RingCentral product even better. There is a huge innovation opportunity in the field of communication worldwide, and we think the deep Indian talent pool can help us take that opportunity to the next level.\u201d<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Take a great product &#8211; extend it everywhere it\u2019s needed, then tap the local market for talent? Sounds like a perfect plan. We can\u2019t wait to see what happens in India in 2022 and beyond. #HelloToOpportunity<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights: The global unified communication as a service (UCaaS) market was\u00a0USD 25.85 billion in 2020 and is expected to grow to USD 69.93 billion by 2028. The Asia Pacific region is expected to grow at the highest rate over 2021- 2026. &nbsp; As more and more organizations shift toward a distributed work environment, industry research &#8230;<\/p>\n","protected":false},"author":769,"featured_media":50400,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18885],"tags":[],"class_list":["post-50398","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ringcentral-newsdesk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>All In On India | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"We sat down with VP &amp; GM of India Operations Dinesh Shiv to discuss the company\u2019s big moves in India, and what they mean for the company as a whole.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/all-in-on-india\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"All In On India\" \/>\n<meta property=\"og:description\" content=\"We sat down with VP &amp; 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