{"id":50379,"date":"2021-12-16T11:50:41","date_gmt":"2021-12-16T19:50:41","guid":{"rendered":"\/us\/en\/blog\/?p=50379"},"modified":"2025-03-13T08:45:42","modified_gmt":"2025-03-13T15:45:42","slug":"5-admin-features-that-make-managing-ringcentral-easy","status":"publish","type":"post","link":"\/us\/en\/blog\/5-admin-features-that-make-managing-ringcentral-easy\/","title":{"rendered":"5 admin features that make managing RingCentral easy"},"content":{"rendered":"<p><strong>At a glance:<\/strong><\/p>\n<ol>\n<li><a href=\"#quick\"><strong>Quick upgrade\/downgrade path<\/strong><\/a><\/li>\n<li><a href=\"#allow\"><strong>Allow\/block list<\/strong><\/a><\/li>\n<li><a href=\"#centralized\"><strong>Centralized team administration<\/strong><\/a><\/li>\n<li><a href=\"#end\"><strong>End-to-end encryption for RingCentral Video<\/strong><\/a><\/li>\n<li><a href=\"#alerts\"><strong>Alerts<\/strong><\/a><\/li>\n<\/ol>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">IT teams carry a lot of responsibility for keeping their companies\u2019 lights up and running, especially as organizations increasingly rely on digital tools.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And considering that the <\/span><a href=\"https:\/\/www.wsj.com\/articles\/employees-are-accessing-more-and-more-business-apps-study-finds-11549580017\"><span style=\"font-weight: 400;\">average company has more than 120 applications in their technology stack<\/span><\/a><span style=\"font-weight: 400;\">, it\u2019s easy to see how the complexity and sheer volume of work needed to meet internal technology needs can be all-consuming.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">Want to learn more about unified communications (UCaaS)? Check out our beginner\u2019s guide here.<\/span><\/p>\n<p><center>\t<\/p>\n<div class=\"download-form-widget enterprise-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/documents\/unified-communications-as-a-service.pdf\" data-id=\"6a0a80b2a0e89\" id=\"6a0a80b2a0e89\">\n\t\t<button tabindex=\"on\"  on=\"tap:6a0a80b2a0e89.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">Get the Guide<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">Everything you need to know about UCaaS. For beginners.<\/div>\n<form class=\"download-form ENTERPRISE\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div><input type=\"hidden\" name=\"Asset_ID__c\" value=\"ODAM-02215\" class=\"download-form-input\"><\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog Enterprise\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"enterprise download form\" data-dl-name=\"Download now\">Download now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:6a0a80b2a0e89.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\"> Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/center><\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Ballooning admin workloads are also why IT leaders have long said that they\u2019re too busy <\/span><a href=\"https:\/\/www.techrepublic.com\/article\/report-it-is-keeping-the-lights-on-but-cios-must-be-freed-up-to-innovate\/\"><b>addressing basic user needs<\/b><\/a><span style=\"font-weight: 400;\"> to focus on driving innovation within their organizations.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s why we want to ease the administrative burden so IT leaders can focus on more important tasks in their business.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Check out some powerful administrative features across our MVP portfolio:<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b><a id=\"quick\"><\/a>1. Quick upgrade\/downgrade path<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Today\u2019s companies need more agility than ever, including scaling up and down as required by the market, seasonality, or other forces. At the same time, companies want to be cost efficient as their technology footprint and business needs grow.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-50382\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/12\/Upgrade-downgrade-path.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><a href=\"https:\/\/support.ringcentral.com\/app\/overview\/desktop-web\/intro-ringcentral-video-pro-plus.html\"><b>RingCentral Video Pro and Video Pro+<\/b><\/a><span style=\"font-weight: 400;\"> is our completely free solution that offers<\/span> <span style=\"font-weight: 400;\">unlimited video meetings and team messaging for everyone in your company. Host up to 200 participants in a single meeting with no time limits and up to 100 hours of cloud recording.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Companies that have both <\/span><a href=\"https:\/\/www.ringcentral.com\/ringcentral-video.html\"><b>Video Pro\/Video Pro+<\/b><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\"><b>RingCentral MVP<\/b><\/a><span style=\"font-weight: 400;\"> accounts across their user base can easily manage these subscriptions from the same Admin Portal. This includes the ability to quickly <\/span><b>view, upgrade, and downgrade user types as needed<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b><a id=\"allow\"><\/a>2. Allow\/block list<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Whether with clients, partners in a joint venture, or industry colleagues, external collaboration happens all the time. But working with external partners virtually can be a logistical headache for admins due to the need to balance access with security requirements.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-50383\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/12\/Allow-and-block.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\"><b>RingCentral MVP<\/b><\/a><span style=\"font-weight: 400;\"> users can invite and communicate with external guests by default, eliminating the need for an additional communication tool for external meetings. But because we know some organizations may not desire full external access, we also give admins the tools to centrally manage external guest settings.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Via the Admin Portal, administrators can <\/span><b>enable or disable all external guest communications<\/b><span style=\"font-weight: 400;\">. They can also control which external guests can access communications more granularly, via an allow-block list that enables admins to grant permission or block specific external domains and email addresses.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h2><b><a id=\"centralized\"><\/a>3. Centralized team administration<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Performance is all about teamwork\u2014and RingCentral makes teamwork better by providing teams of all shapes, sizes, and functions a single place to keep track of conversations, shared links, meetings, and everything else that comes along with working in teams.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We also make managing those teams and conversations easy for admins.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-50381\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/12\/Advanced-team-administration.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral offers admin features like <\/span><b>creating, managing, and securing team communications and file sharing <\/b><span style=\"font-weight: 400;\">all within the central portal.<\/span><\/p>\n<p><strong>Admins can:<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">View public and private teams<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Join teams<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Re-assign team administrators<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Adjust team settings<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Restore archived teams<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><b><a id=\"end\"><\/a>4. End-to-end encryption for RingCentral Video<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Hybrid and remote work means that more important meetings and conversations are happening over video.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s good news for collaboration. But with sensitive company data frequently on the agenda, video meetings increase the imperative on IT to <strong>safeguard sessions against potential security breaches<\/strong>, whether unintentional or malicious.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-49164\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/09\/Data-in-transit.png\" alt=\"\" width=\"930\" height=\"700\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Many video conferencing platforms use data-in-transit encryption to protect meetings. This means that data is converted into an unreadable format as it travels between a user\u2019s video conferencing app and the process server or back again.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Meanwhile, it exists in an unencrypted form on the process server so that the provider may access the data to enable features such as virtual backgrounds or closed captioning.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But as more important conversations move to video, there may be scenarios where data-in-transit encryption <strong>doesn\u2019t match the security requirements of certain meetings<\/strong>. That\u2019s why we give administrators full control over encryption types.<br \/>\n<img decoding=\"async\" class=\"aligncenter size-full wp-image-48963\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/08\/E2EE-2.png\" alt=\"\" width=\"930\" height=\"700\" \/><\/span><\/p>\n<p><span style=\"font-weight: 400;\">With <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/the-advent-of-ringcentrals-cutting-edge-dynamic-end-to-end-encryption\/\"><b>end-to-end encryption<\/b><\/a><span style=\"font-weight: 400;\">, data is encrypted for the entire journey, and providers have no access to video meeting contents. RingCentral administrators can <\/span><b>activate or deactivate this added level of security<\/b><span style=\"font-weight: 400;\"> for users across the entire company.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b><a id=\"alerts\"><\/a>5. Alerts<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">RingCentral <\/span><a href=\"https:\/\/support.ringcentral.com\/article\/Analytics-Portal-Create-an-Alert.html\"><b>Alerts<\/b><\/a><span style=\"font-weight: 400;\"> monitors your entire RingCentral system 24\/7 and sends fully customizable notifications to let your IT team know the moment an issue arises.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Managed via our centralized Analytics Portal, Alerts gives admins a high level of granular control over what they want to monitor as well as the threshold for being notified of an issue.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-large wp-image-50380\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/12\/Alerts-in-RC-App-1024x576.png\" alt=\"\" width=\"1024\" height=\"576\" \/><\/p>\n<p><b>Set up RingCentral Alerts to monitor:\u00a0<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Locations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Users<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">RingCentral Rooms<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Devices<\/span><\/li>\n<\/ul>\n<p><b>Types of alert notifications include:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Quality of service<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Device status<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Room status<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Alerts can be easily set up and managed via a single dashboard\u2014and triggers for notifications can be customized based on specific thresholds. Alert severity can be established as low, medium, or high, and you can also define how you want to be alerted of the issue.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Other controls include the frequency of alerts, the ability to add additional staff to notifications as necessary, and limitations to the number of alerts you\u2019ll receive.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>Lightening the tech burden<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">When it comes to keeping company productivity flowing, IT administrators have a lot on their plate\u2014especially in this era of remote work and the resulting reliance on technology to enable collaboration.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">They\u2019re responsible for provisioning must-have tools to everyone in the company, and for safeguarding critical information at the same time. It\u2019s a lot to handle.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"rc-post-content-cta rc-post-content-cta_orange\">\n<div class=\"rc-post-content-cta-columns\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t<img decoding=\"async\" width=\"930\" height=\"700\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/12\/5-powerful-phone-features-2011.png\" class=\"responsive-image\" alt=\"\" \/>\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"headline-copy\" style=\"text-align:left;\"><strong>5 powerful enterprise phone features from 2021<\/strong><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n<div class=\"bottom-cta-logo-container\">\n<div class=\"bottom-cta-logo\"><span aria-hidden=\"true\"><svg width=\"154\" height=\"34\" viewBox=\"0 0 154 34\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-logo-11032339\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t<title id=\"cta-ring-logo-11032339\">Ring Central Logo<\/title>\t\n\t\t\t\t\t\t\t<path d=\"M154 3.89618H150.386V26.9657H154V3.89618Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M141.313 11.6299C137.976 11.6299 135.388 13.2501 134.95 16.5546H138.504C138.754 15.3082 139.675 14.5591 141.313 14.5591C143.214 14.5591 144.086 15.6499 144.086 17.3647V18.1444H140.438C137.078 18.1444 134.593 19.6411 134.593 22.697C134.593 25.7529 136.619 27.3411 139.55 27.3411C141.826 27.3411 143.323 26.3721 144.133 24.8145H144.288V26.9529H147.716V17.4802C147.702 13.8276 145.833 11.6299 141.313 11.6299ZM140.58 24.5675C139.177 24.5675 138.303 23.8809 138.303 22.7339C138.303 21.4233 139.238 20.7383 140.921 20.7383H144.069L144.086 20.9549C144.088 23.2232 142.777 24.5675 140.58 24.5675Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M128.187 26.9657V19.2047C128.187 16.8979 129.623 15.4317 131.896 15.4317H133.321V12.0036H131.854C130.14 12.0036 128.893 12.6581 128.114 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d=\"M16.9769 0.548269C16.101 0.914019 15.307 1.44981 14.6364 2.12196L16.332 3.81756C16.7764 3.37 17.3041 3.01548 17.8865 2.77325C18.4688 2.53102 19.0928 2.40429 19.7232 2.40269C20.3537 2.40108 20.9777 2.523 21.5616 2.76362C22.1439 3.00264 22.6749 3.35556 23.1225 3.79991L24.8181 2.10431C23.8106 1.1001 22.5289 0.415123 21.1333 0.139206C19.7377 -0.139919 18.2907 0.00285184 16.9769 0.548269Z\" \/>\n\t\t\t\t\t\t<\/svg><\/span><\/div>\n<\/p><\/div>\n<div class=\"bottom-cta-link\">\n\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/5-powerful-enterprise-phone-features-from-2021\/\" class=\"view-all view-all-brown\" data-dl-name=\"Read the blog\" data-dl-element=\"button\" data-dl-additional-info=\"bottom cta banner\" data-no-auto-dl=\"true\">Read the blog<span class=\"svg-icon\" aria-hidden=\"true\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-arrow-11032339\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<title id=\"cta-ring-arrow-11032339\">Ring Central Logo<\/title>\t\n\t\t\t\t\t<path d=\"M0 11.5C0 11.2239 0.223858 11 0.5 11H21.6797C21.9559 11 22.1797 11.2239 22.1797 11.5V12.5C22.1797 12.7761 21.9559 13 21.6797 13H0.5C0.223858 13 0 12.7761 0 12.5V11.5Z\" ><\/path>\n\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1718 12.0001L15.8086 6.63691C15.6134 6.44165 15.6134 6.12506 15.8086 5.9298L16.5157 5.22269C16.711 5.02743 17.0276 5.02743 17.2228 5.22269L23.6467 11.6465C23.8419 11.8418 23.8419 12.1584 23.6467 12.3536L17.2228 18.7775C17.0276 18.9727 16.711 18.9727 16.5157 18.7775L15.8086 18.0704C15.6134 17.8751 15.6134 17.5585 15.8086 17.3633L21.1718 12.0001Z\" ><\/path>\n\t\t\t\t<\/svg><\/span><\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But while your teams use RingCentral everyday, communications don\u2019t need to add to the IT burden.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Download the RingCentral desktop app <\/span><a href=\"https:\/\/www.ringcentral.com\/download.html\"><b>here<\/b><\/a><span style=\"font-weight: 400;\">. Not a user yet? Try RingCentral for free at <\/span><a href=\"https:\/\/www.ringcentral.com\/ringcentral-video.html\"><b>ringcentral.com\/ringcentral-video.html<\/b><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At a glance: Quick upgrade\/downgrade path Allow\/block list Centralized team administration End-to-end encryption for RingCentral Video Alerts &nbsp; IT teams carry a lot of responsibility for keeping their companies\u2019 lights up and running, especially as organizations increasingly rely on digital tools. And considering that the average company has more than 120 applications in their technology &#8230;<\/p>\n","protected":false},"author":29,"featured_media":50384,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390,43334],"tags":[43190,245],"class_list":["post-50379","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration","category-it","tag-admin","tag-it"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>5 admin features that make managing RingCentral easy | RingCentral Blog 5 Admin Features That Make Managing RingCentral Easy<\/title>\n<meta name=\"description\" content=\"Get even more familiar with the RingCentral app. Here are 5 admin features you can explore to manage RingCentral without the 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