{"id":50373,"date":"2021-12-16T13:24:56","date_gmt":"2021-12-16T21:24:56","guid":{"rendered":"\/us\/en\/blog\/?p=50373"},"modified":"2025-07-01T00:22:55","modified_gmt":"2025-07-01T07:22:55","slug":"ringcentral-connect-microsoft-teams","status":"publish","type":"post","link":"\/us\/en\/blog\/ringcentral-connect-microsoft-teams\/","title":{"rendered":"Everything you need to know about Microsoft Teams\u00a0"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Of all the productivity suites in the market, Microsoft Office is one of the most prevalent. After all, the number of Microsoft Teams users grew significantly in the past 20 months\u2014especially during the massive shift to remote work.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But they have one major problem:<\/span><b> their telephony service lacks a lot of what enterprise companies look for<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">Looking for a Microsoft Teams direct routing partner? Learn more about <\/span><b>RingCentral Cloud PBX for Microsoft Teams<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><center>\t<\/p>\n<div class=\"download-form-widget enterprise-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/ebook\/cloud_pbx_for_microsoft_teams.pdf\" data-id=\"69d05813a2774\" id=\"69d05813a2774\">\n\t\t<button tabindex=\"on\"  on=\"tap:69d05813a2774.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">Get the eBook<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">Get the enterprise-grade calling features your company needs. <\/div>\n<form class=\"download-form ENTERPRISE\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div><input type=\"hidden\" name=\"Asset_ID__c\" value=\"ODAM-01513\" class=\"download-form-input\"><\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog Enterprise\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"enterprise download form\" data-dl-name=\"Download now\">Download now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69d05813a2774.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\"> Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/center>&nbsp;<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Telephony in Teams isn\u2019t a mature feature, and layering on phone services requires extra complexity and add-on licenses. That doesn\u2019t mean you need to replace Teams\u2014but you may need to <\/span><b>build out additional capabilities<\/b><span style=\"font-weight: 400;\"> to complement it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At <\/span><b>RingCentral Connect<\/b><span style=\"font-weight: 400;\">, we showcased several ways RingCentral integrates with Microsoft Teams.<\/span><\/p>\n<p><b>Speakers:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.linkedin.com\/in\/cmccarthy7\/\"><b>Chris McCarthy<\/b><\/a><span style=\"font-weight: 400;\">, Senior Product Marketing Manager<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.linkedin.com\/in\/kathryn-conti\/\"><b>Kat Conti<\/b><\/a><span style=\"font-weight: 400;\">, Product Marketing Manager<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Here\u2019s what they covered on Microsoft Teams:<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b><a id=\"embedded\"><\/a>1. The RingCentral embedded dialer\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Communications that aren\u2019t seamless are a drag for anyone. If you\u2019re chatting or on a <a href=\"https:\/\/www.ringcentral.com\/video-call.html\">video call<\/a> on Teams and need to switch the phone, it\u2019s easy to lose conversation context and momentum while you\u2019re trying to reconnect elsewhere.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-48799\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/08\/Embedded-dialer-3.gif\" alt=\"\" width=\"775\" height=\"594\" \/><\/p>\n<p><span style=\"font-weight: 400;\">But with the new RingCentral <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/introducing-the-ringcentral-for-microsoft-teams-embedded-dialer\/\"><span style=\"font-weight: 400;\">embedded dialer<\/span><\/a><span style=\"font-weight: 400;\">, Teams users can add the RingCentral softphone dialer right into their Teams UI. This means that whether a user wants to connect directly with an existing RingCentral contact or dial an external phone number, they can do so right from Teams.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b><a id=\"direct\"><\/a>2. Direct routing\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Enabling telephony within Microsoft Teams requires extra licenses and set-up, and for 85% of Teams users, <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/microsoft-teams-not-all-direct-routing-integrations-are-equal\/\"><b>direct routing<\/b><\/a><span style=\"font-weight: 400;\"> is the preferable option.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Direct routing uses Microsoft-certified Session Border Controller (SBC) to connect to a third-party carrier, allowing employees to keep their existing phone extensions and enterprises to take advantage of cheaper calling rates, often by utilizing a <a href=\"https:\/\/www.ringcentral.com\/solutions\/office\/call.html\">cloud-based phone system <\/a>or <a href=\"https:\/\/www.ringcentral.com\/office\/features\/voip\/overview.html\">VoIP phone service<\/a>.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"rc-post-content-cta rc-post-content-cta_orange\">\n<div class=\"rc-post-content-cta-columns\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t<img decoding=\"async\" width=\"1102\" height=\"990\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/11\/Screen-Shot-2021-09-02-at-6.46.55-PM.png\" class=\"responsive-image\" alt=\"\" \/>\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"headline-copy\" style=\"text-align:left;\"><strong>5 qualities to look for in a Microsoft Teams Direct Routing provider<\/strong><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n<div class=\"bottom-cta-logo-container\">\n<div class=\"bottom-cta-logo\"><span aria-hidden=\"true\"><svg width=\"154\" height=\"34\" viewBox=\"0 0 154 34\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-logo-1492574256\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t<title id=\"cta-ring-logo-1492574256\">Ring Central Logo<\/title>\t\n\t\t\t\t\t\t\t<path d=\"M154 3.89618H150.386V26.9657H154V3.89618Z\" 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Logo<\/title>\t\n\t\t\t\t\t<path d=\"M0 11.5C0 11.2239 0.223858 11 0.5 11H21.6797C21.9559 11 22.1797 11.2239 22.1797 11.5V12.5C22.1797 12.7761 21.9559 13 21.6797 13H0.5C0.223858 13 0 12.7761 0 12.5V11.5Z\" ><\/path>\n\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1718 12.0001L15.8086 6.63691C15.6134 6.44165 15.6134 6.12506 15.8086 5.9298L16.5157 5.22269C16.711 5.02743 17.0276 5.02743 17.2228 5.22269L23.6467 11.6465C23.8419 11.8418 23.8419 12.1584 23.6467 12.3536L17.2228 18.7775C17.0276 18.9727 16.711 18.9727 16.5157 18.7775L15.8086 18.0704C15.6134 17.8751 15.6134 17.5585 15.8086 17.3633L21.1718 12.0001Z\" ><\/path>\n\t\t\t\t<\/svg><\/span><\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But not all direct routing options provide the same benefits and features. RingCentral Cloud PBX for Microsoft Teams is a native experience that exists below the Teams user interface, bringing enhanced capabilities\u2014such as <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/in-a-work-from-home-world-service-level-agreements-for-cloud-communications-take-center-stage\/\"><b>99.999% reliability SLA<\/b><\/a><span style=\"font-weight: 400;\"> and enterprise-grade features such as interactive voice response, call routing, SMS, and voicemail\u2014into Teams.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b><a id=\"our\"><\/a>3. Our most popular integrations\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">An important part of how we make collaborating more productive and effective is through integrations, which allow users to get more done without leaving their app. These integrations help Microsoft solutions go the extra mile too. Here are some of our most popular:<\/span><\/p>\n<h3><b>1. RingCentral Scheduler Outlook add-in\u00a0<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-46730 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/02\/RC-Scheduler.gif\" alt=\"\" width=\"1280\" height=\"720\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Outlook users can schedule RingCentral meetings right within their Microsoft calendars. The <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/ringcentral-scheduler-outlook-add-in\"><b>RingCentral Scheduler for Outlook add-in<\/b><\/a><span style=\"font-weight: 400;\"> allows users to add RingCentral meeting details and customize security settings, like end-to-end encryption, meeting passwords, and a lot more, directly within an invite with just a few clicks.<\/span><\/p>\n<h3><b>2. Outlook plugin\u00a0<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-46672\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/06\/one-calling-option-from-microsoft-outlook.png\" alt=\"one calling option from microsoft outlook\" width=\"930\" height=\"641\" \/><\/p>\n<p><span style=\"font-weight: 400;\">You can embed the RingCentral softphone directly into Outlook using the<\/span><b> <\/b><a href=\"https:\/\/www.ringcentral.com\/apps\/ringcentral-microsoft-outlook\"><b>Outlook plugin<\/b><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This allows Outlook users to <strong>make and receive <a href=\"https:\/\/www.ringcentral.com\/how-does-a-virtual-phone-call-work.html\">virtual calls<\/a>, send and receive text messages, access voicemail and fax<\/strong>, and view both Microsoft and RingCentral within the Outlook UI\u2014a real boon for workers who are constantly on email. It even supports <strong>virtual call<\/strong> and <strong>conference call services<\/strong> for seamless communication.<\/span><\/p>\n<h3><b>3. RingCentral for Microsoft 365 Chrome extension\u00a0<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-46671\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/06\/Setting-up-a-meeting-using-RingCentral-for-Microsoft-365.png\" alt=\"Setting up a meeting using RingCentral for Microsoft 365\" width=\"930\" height=\"641\" \/><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral also offers a Chrome extension that allows Teams users to add a floating softphone for Teams and RingCentral calling to their browser with just a few clicks.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With the <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/ringcentral-office-365\"><b>RingCentral for Microsoft 365<\/b><\/a><span style=\"font-weight: 400;\"> Chrome extension, users of the Teams web UI can click any phone number to <strong>call or text, schedule and start meetings, and access voicemail, fax and other capabilities <\/strong>(learn more about <a href=\"https:\/\/www.ringcentral.com\/how-to-fax-from-computer.html\">how to fax from a computer<\/a> with RingCentral). <\/span><\/p>\n<h3><b>4. RingCentral for Microsoft Dynamics 365\u00a0<\/b><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter size-large wp-image-50387\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/12\/RingCentral-for-Dynamics-365-1024x616.png\" alt=\"\" width=\"1024\" height=\"616\" \/><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/apps\/ringcentral-for-microsoft-dynamics-365\"><b>RingCentral for Microsoft Dynamics 365<\/b><\/a><span style=\"font-weight: 400;\"> also extends robust phone capabilities to Microsoft\u2019s customer relationship management software Dynamics 365.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This integration embeds the RingCentral softphone directly into the side panel of the Dynamics interface, enabling calling, automatic call logs, and info-rich screen pops with customer data that are triggered by inbound calls.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b><a id=\"watch\"><\/a>Watch the session on demand<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">When you combine RingCentral with Microsoft Teams, you get the best of both worlds. Whether that\u2019s a simple softphone in your Microsoft interface, or an entire third-party carrier that powers your voice calling capabilities in Teams, your teams will have everything they need for the future of work.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Watch the session on demand:<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><a href=\"https:\/\/ev.ringcentral.com\/Connect\/agenda\/session\/653566\"><b>Achieving the best experiences in your Microsoft ecosystem<\/b><\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Of all the productivity suites in the market, Microsoft Office is one of the most prevalent. After all, the number of Microsoft Teams users grew significantly in the past 20 months\u2014especially during the massive shift to remote work.\u00a0 But they have one major problem: their telephony service lacks a lot of what enterprise companies look &#8230;<\/p>\n","protected":false},"author":29,"featured_media":50388,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,18391],"tags":[1611,2898,15345],"class_list":["post-50373","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","category-it-leadership","tag-events","tag-integrations","tag-microsoft-teams"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Everything you need to know about Microsoft Teams\u00a0 | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Of all the productivity suites in the market, Microsoft Office is one of the most prevalent. 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