{"id":50364,"date":"2022-12-16T04:00:02","date_gmt":"2022-12-16T12:00:02","guid":{"rendered":"\/us\/en\/blog\/?p=50364"},"modified":"2024-08-14T08:34:20","modified_gmt":"2024-08-14T15:34:20","slug":"ringcentral-connect-collaboration-tools-healthcare","status":"publish","type":"post","link":"\/us\/en\/blog\/ringcentral-connect-collaboration-tools-healthcare\/","title":{"rendered":"Better patient experiences in healthcare: 3 crucial strategies"},"content":{"rendered":"<p><b>Highlights:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Healthcare leaders say collaboration is critical for improving the patient experience<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Seamless patient care requires tools that empower all levels of employees, from admins to clinicians, to address patient needs quickly and flexibly<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Among the impressive results from collaboration-enabled care: RingCentral customers have shrunk patient call times by 30% and provide innovative new channels for patient care<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Timely access to appointments, helpful information, multidisciplinary teams that work well together\u2014there are many things that together make for a great healthcare experience for patients. But at the heart of it all is collaboration.<\/span><\/p>\n<hr \/>\n<h4 class=\"heading h4\"><strong><span style=\"color: #ff6600;\"><img decoding=\"async\" class=\"alignleft wp-image-54102 size-medium\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/02\/Screen-Shot-2023-02-24-at-5.32.41-PM-e1677278083301-300x265.png\" alt=\"\" width=\"300\" height=\"265\" \/>Free eBook<\/span><\/strong><\/h4>\n<h4 class=\"heading h4\"><span style=\"color: #000080;\">Read how cloud communications transformed one woman\u2019s healthcare journey from pain and uncertainty to healthy and informed.<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"download-form-widget enterprise-download-form\" data-url=\"https:\/\/assets.ringcentral.com\/us\/ebook\/ideal-patient-experience.pdf\" data-id=\"69d227098021d\" id=\"69d227098021d\">\n\t\t<button tabindex=\"on\"  on=\"tap:69d227098021d.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd9 Read the eBook<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<form class=\"download-form ENTERPRISE\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog Enterprise\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"enterprise download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69d227098021d.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\"> Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">A whopping 87% of healthcare leaders say collaboration improvement is one of their top three priorities as an organization.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But how can better collaboration (and better collaboration tools) optimize the patient experience? Here are some of the key takeaways from our session.<\/span><\/p>\n<h2><b>1. Better scheduling is the first step<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Accessibility is one of the most important pillars of healthcare. But between a high volume of patients trying to make appointments to more admins and call center reps working remotely, it\u2019s also the first place a healthcare organization can fall short of providing the ideal experience.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But smarter, more advanced features, such as those of RingCentral MVP, can help to improve this first step on the healthcare journey.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What does better scheduling look like in action?<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Call queue features<\/b><span style=\"font-weight: 400;\"> that recognize an existing patient\u2019s phone number when they call in, and automatically route their calls to an intake coordinator or scheduler.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Head-up display (HUD)<\/b><span style=\"font-weight: 400;\"> that brings essential features\u2014like the ability to quickly consult on appointment availability with a specialist team in real time\u2014into the mobile experience, improving remote scheduling.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Automated MMS<\/b><span style=\"font-weight: 400;\"> messaging and communications to enable patient reminders about the appointment.<\/span><\/li>\n<\/ul>\n<h2><b>2. Seamless provider handoffs<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Great healthcare involves<\/span> <span style=\"font-weight: 400;\">numerous care providers\u2014and to deliver the best experience, the individuals need to be able to communicate and work together seamlessly.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Consider, for example, how care is administered on hospital floors. Providing 24\/7 patient treatment requires collaboration between mobile healthcare providers who may be on another floor or in another patient room when a question arises. It also requires the seamless handoff of information between shift workers such as nurses and ER doctors.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ruggedized handset devices loaded with the RingCentral app deliver on the need for seamless mobility:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Hot-desking<\/b><span style=\"font-weight: 400;\"> allows devices to be securely shared and handed off to the next shift. Users can log in and access all their voice messages, contacts and more.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Head-up display<\/b><span style=\"font-weight: 400;\"> provides information about the active status and availability of other key members of care teams, such as the nurse manager.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Full suite of communication tools<\/b><span style=\"font-weight: 400;\">, including video, means providers can consult with other teammates and provide multidisciplinary care without leaving the patient\u2019s bedside.<\/span><\/li>\n<\/ul>\n<hr \/>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"rc-post-content-cta rc-post-content-cta_yellow\">\n<div class=\"rc-post-content-cta-columns\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t<img decoding=\"async\" width=\"2048\" height=\"2524\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/03\/Healthcare-PTT.png\" class=\"responsive-image\" alt=\"\" \/>\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"headline-copy\" style=\"text-align:left;\">Webinar: The financial impact of intelligent healthcare communication<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n<div class=\"bottom-cta-logo-container\">\n<div class=\"bottom-cta-logo\"><span aria-hidden=\"true\"><svg width=\"154\" height=\"34\" viewBox=\"0 0 154 34\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-logo-1099329085\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t<title id=\"cta-ring-logo-1099329085\">Ring Central Logo<\/title>\t\n\t\t\t\t\t\t\t<path d=\"M154 3.89618H150.386V26.9657H154V3.89618Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M141.313 11.6299C137.976 11.6299 135.388 13.2501 134.95 16.5546H138.504C138.754 15.3082 139.675 14.5591 141.313 14.5591C143.214 14.5591 144.086 15.6499 144.086 17.3647V18.1444H140.438C137.078 18.1444 134.593 19.6411 134.593 22.697C134.593 25.7529 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\/>\n\t\t\t\t\t\t<\/svg><\/span><\/div>\n<\/p><\/div>\n<div class=\"bottom-cta-link\">\n\t\t\t\t<a href=\"https:\/\/go.ringcentral.com\/ringcentral-On-Demand-Beckers-Healthcare-Registration.html\" class=\"view-all view-all-brown\" data-dl-name=\"\ud83d\udcfa Watch now\" data-dl-element=\"button\" data-dl-additional-info=\"bottom cta banner\" data-no-auto-dl=\"true\">\ud83d\udcfa Watch now<span class=\"svg-icon\" aria-hidden=\"true\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-arrow-1099329085\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<title id=\"cta-ring-arrow-1099329085\">Ring Central Logo<\/title>\t\n\t\t\t\t\t<path d=\"M0 11.5C0 11.2239 0.223858 11 0.5 11H21.6797C21.9559 11 22.1797 11.2239 22.1797 11.5V12.5C22.1797 12.7761 21.9559 13 21.6797 13H0.5C0.223858 13 0 12.7761 0 12.5V11.5Z\" ><\/path>\n\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1718 12.0001L15.8086 6.63691C15.6134 6.44165 15.6134 6.12506 15.8086 5.9298L16.5157 5.22269C16.711 5.02743 17.0276 5.02743 17.2228 5.22269L23.6467 11.6465C23.8419 11.8418 23.8419 12.1584 23.6467 12.3536L17.2228 18.7775C17.0276 18.9727 16.711 18.9727 16.5157 18.7775L15.8086 18.0704C15.6134 17.8751 15.6134 17.5585 15.8086 17.3633L21.1718 12.0001Z\" ><\/path>\n\t\t\t\t<\/svg><\/span><\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<hr \/>\n<h2><b>3. Consider the full spectrum of the patient journey<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The patient experience doesn\u2019t end at your office door. Often, the best outcomes for patients are determined by what comes next: how well they are able to comply with clinicians\u2019 recommendations or get answers to questions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But timeliness and access can again be an issue. The right collaboration tools can improve clarity and resolve potential bottlenecks:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Automated voicemail transcription<\/b><span style=\"font-weight: 400;\"> to speed internal communications and respond to follow-up questions or other needs faster.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Powerful video conferencing capabilities <\/b><span style=\"font-weight: 400;\">to reduce the need for in-person follow-up.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>AI-driven tools <\/b><span style=\"font-weight: 400;\">such as autoframing for optimal viewing of telemedicine appointment participants, improving the remote follow-up care experience.<\/span><\/li>\n<\/ul>\n<h2><b>Collaboration-enabled care: Real-world outcomes<\/b><\/h2>\n<div class=\"rc_custom_video\"><a class=\"rc_custom_video__link\" href=\"https:\/\/www.youtu.be\/m7sTMl1XYCM\">\n\t\t            <picture><source srcset=\"https:\/\/i.ytimg.com\/vi_webp\/m7sTMl1XYCM\/maxresdefault.webp\" type=\"image\/webp\"><img decoding=\"async\" class=\"rc_custom_video__media\" src=\"https:\/\/i.ytimg.com\/vi\/m7sTMl1XYCM\/maxresdefault.jpg\" alt=\"\">\n\t\t            <\/picture>\n\t\t        <\/a><br \/>\n\t\t        <button class=\"rc_custom_video__button\" aria-label=\"Play video\"><svg width=\"68\" height=\"48\" viewBox=\"0 0 68 48\"><path class=\"rc_custom_video__button-shape\" d=\"M66.52,7.74c-0.78-2.93-2.49-5.41-5.42-6.19C55.79,.13,34,0,34,0S12.21,.13,6.9,1.55 C3.97,2.33,2.27,4.81,1.48,7.74C0.06,13.05,0,24,0,24s0.06,10.95,1.48,16.26c0.78,2.93,2.49,5.41,5.42,6.19 C12.21,47.87,34,48,34,48s21.79-0.13,27.1-1.55c2.93-0.78,4.64-3.26,5.42-6.19C67.94,34.95,68,24,68,24S67.94,13.05,66.52,7.74z\"><\/path><path class=\"rc_custom_video__button-icon\" d=\"M 45,24 27,14 27,34\"><\/path><\/svg><br \/>\n\t\t        <\/button>\n\t\t    <\/div>\n<p style=\"text-align: center;\"><b>Video: Hear from ENT and Allergy about their experience transitioning to RingCentral<\/b><b>\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The power of better collaboration tools to drive the ideal patient experience is more than just theoretical.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Take ENT and Allergy, an ear, nose, and throat specialist with 45 locations and 226 doctors in New York and New Jersey. The organization handles about 40,000 calls a week\u2014and had to reinvent how phone communications were handled when reps had to work remotely during COVID-19.<\/span><\/p>\n<p>ENT\u2019s previous <a class=\"waffle-rich-text-link\" href=\"https:\/\/www.ringcentral.com\/what-is-a-voip-number.html\">VoIP<\/a> solution proved to be an obstacle: it involved bulky equipment and antiquated software with limited functionality and visibility into employee performance and productivity.<\/p>\n<p><span style=\"font-weight: 400;\">A seamless weeklong rollout later, and ENT was able to transform its call center capabilities with RingCentral: they were able to expand <a href=\"https:\/\/www.ringcentral.com\/call-center.html\">call center<\/a> operations by bringing on more remote reps, including a late shift on the west coast to expand call hours. And thanks to improved workflow efficiencies, access to information, and more sophisticated call routing capabilities, they also shrunk call times by 30%.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The improvements won\u2019t stop there. ENT actively uses RingCentral\u2019s robust analytics to keep identifying new opportunities to improve their service delivery, and are exploring RingCentral\u2019s self-service call capabilities, to empower patients to bypass live agents and book their own appointments using an automated system.<\/span><\/p>\n<h2><b>Ideal patient experiences start here<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">While better collaboration tools are already delivering huge improvements to the patient experience\u2014and helping healthcare organizations weather ongoing COVID-related challenges\u2014we\u2019re just beginning to deliver on the potential.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Better healthcare outcomes at a lower cost. Cloud communication systems are transforming healthcare. <a href=\"https:\/\/www.ringcentral.com\/office\/industry-solutions\/healthcare-communications-cloud-phone-systems.html?__mscta=2469_87501_7398\"><strong>Find out how.<\/strong><\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights: Healthcare leaders say collaboration is critical for improving the patient experience Seamless patient care requires tools that empower all levels of employees, from admins to clinicians, to address patient needs quickly and flexibly Among the impressive results from collaboration-enabled care: RingCentral customers have shrunk patient call times by 30% and provide innovative new channels &#8230;<\/p>\n","protected":false},"author":292,"featured_media":54762,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18674],"tags":[7542,1682,33575,6792],"class_list":["post-50364","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-healthcare","tag-collaboration-tools","tag-healthcare","tag-ideal-patient-experience","tag-ringcentral-connect"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Better patient experiences in healthcare: 3 crucial strategies | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Offer better collaboration strategies with RingCentral cloud communications. 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