{"id":50312,"date":"2021-12-14T04:00:33","date_gmt":"2021-12-14T12:00:33","guid":{"rendered":"\/us\/en\/blog\/?p=50312"},"modified":"2025-07-01T06:20:58","modified_gmt":"2025-07-01T13:20:58","slug":"4-must-haves-for-supporting-the-new-needs-of-hybrid-government-workers","status":"publish","type":"post","link":"\/us\/en\/blog\/4-must-haves-for-supporting-the-new-needs-of-hybrid-government-workers\/","title":{"rendered":"4 must-haves for supporting the new needs of hybrid government workers"},"content":{"rendered":"<p><b>At a glance:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Supporting the new needs of government workers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hybrid work tools: Requirements for government agencies<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Getting government agencies hybrid-ready<\/span><\/li>\n<\/ul>\n<hr \/>\n<p><span style=\"font-weight: 400;\">\ud83d\udc40 Why do 63% of government leaders surveyed feel their internal communications initiatives are now very important? Grab our government research report to get some answers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"download-form-widget enterprise-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/ebook\/state-local-government-communications-and-collaboration.pdf\" data-id=\"69dc940b8e45d\" id=\"69dc940b8e45d\">\n\t\t<button tabindex=\"on\"  on=\"tap:69dc940b8e45d.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd9 Get the report<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udc40 \u200a\ud83d\udc40  Learn how the public sector is moving to cloud communications to more effectively support their new hybrid workforces and better meet the expectations of the communities they serve.<\/div>\n<form class=\"download-form ENTERPRISE\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div><input type=\"hidden\" name=\"Asset_ID__c\" value=\"ODAM-02213\" class=\"download-form-input\"><\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog Enterprise\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"enterprise download form\" data-dl-name=\"Get some answers\">Get some answers<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69dc940b8e45d.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\"> Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">2022 marks a decade since the U.S. launched its Digital Government Strategy, aimed at modernizing government services to improve their delivery for Americans. But nothing has been a more impactful catalyst for change in government agencies than the events of the last couple of years.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In a<\/span><a href=\"https:\/\/go.ringcentral.com\/government-technology-webinar-making-hybrid-work-registration.html\"> <span style=\"font-weight: 400;\">new RingCentral webinar<\/span><\/a><span style=\"font-weight: 400;\"> held together with Government Technology and the Center for Digital Government, we looked at how the move to hybrid work has changed the digital imperative for government agencies, and why communications solutions need to be at the center of transformation plans.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The good news is that stakeholders seem to be very much on board with the acceleration of digital initiatives. According to data presented in our webinar by host Bob Woolley, Senior Fellow for the Center for Digital Government, transformation projects have surged over the last couple of years, with some 70% of states undertaking initiatives such as artificial intelligence-based projects\u2014a new and very promising trend.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But as is also the case in the private sector, the government workforce itself is changing\u2014and meeting the needs of citizens, employees, and all stakeholders will hinge upon agencies\u2019 ability to enable accessible, inclusive communications for this new world of work.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"rc-post-content-cta rc-post-content-cta_orange\">\n<div class=\"rc-post-content-cta-columns\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t<img decoding=\"async\" width=\"1288\" height=\"882\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/12\/gov-tech-hybrid-work.png\" class=\"responsive-image\" alt=\"\" \/>\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"headline-copy\" style=\"text-align:left;\">Making hybrid work: Communicating and collaborating in the new environment<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n<div class=\"bottom-cta-logo-container\">\n<div class=\"bottom-cta-logo\"><span aria-hidden=\"true\"><svg width=\"154\" height=\"34\" viewBox=\"0 0 154 34\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-logo-1248883652\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t<title id=\"cta-ring-logo-1248883652\">Ring Central Logo<\/title>\t\n\t\t\t\t\t\t\t<path d=\"M154 3.89618H150.386V26.9657H154V3.89618Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M141.313 11.6299C137.976 11.6299 135.388 13.2501 134.95 16.5546H138.504C138.754 15.3082 139.675 14.5591 141.313 14.5591C143.214 14.5591 144.086 15.6499 144.086 17.3647V18.1444H140.438C137.078 18.1444 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0.548269Z\" \/>\n\t\t\t\t\t\t<\/svg><\/span><\/div>\n<\/p><\/div>\n<div class=\"bottom-cta-link\">\n\t\t\t\t<a href=\"https:\/\/go.ringcentral.com\/government-technology-webinar-making-hybrid-work-registration.html\" class=\"view-all view-all-brown\" data-dl-name=\"Watch GovTech webinar\" data-dl-element=\"button\" data-dl-additional-info=\"bottom cta banner\" data-no-auto-dl=\"true\">Watch GovTech webinar<span class=\"svg-icon\" aria-hidden=\"true\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-arrow-1248883652\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<title id=\"cta-ring-arrow-1248883652\">Ring Central Logo<\/title>\t\n\t\t\t\t\t<path d=\"M0 11.5C0 11.2239 0.223858 11 0.5 11H21.6797C21.9559 11 22.1797 11.2239 22.1797 11.5V12.5C22.1797 12.7761 21.9559 13 21.6797 13H0.5C0.223858 13 0 12.7761 0 12.5V11.5Z\" ><\/path>\n\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1718 12.0001L15.8086 6.63691C15.6134 6.44165 15.6134 6.12506 15.8086 5.9298L16.5157 5.22269C16.711 5.02743 17.0276 5.02743 17.2228 5.22269L23.6467 11.6465C23.8419 11.8418 23.8419 12.1584 23.6467 12.3536L17.2228 18.7775C17.0276 18.9727 16.711 18.9727 16.5157 18.7775L15.8086 18.0704C15.6134 17.8751 15.6134 17.5585 15.8086 17.3633L21.1718 12.0001Z\" ><\/path>\n\t\t\t\t<\/svg><\/span><\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h2><b>Supporting the new needs of government workers<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">While the lockdown days of the pandemic were an extreme, they provided a sneak peek into the future needs of government agencies. COVID-19 certainly made service delivery difficult amid shuttered offices and a reduced ability to interface with citizens in person. But it also provided a preview for some of the challenges agencies are facing as they look towards the future of work.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">More than half of agencies have already established hybrid work arrangements, according to research from RingCentral and the Center for Digital Government, and 69% see digital transformation as being very important to making this a success.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But hybrid work\u2014which sees some employees working from the office and some working from home, based on a variety of different arrangements\u2014is a unique model with requirements that are not the same as purely office-based or purely remote setups. This requires tools that don\u2019t just work well in the office or at home but that reduce silos and enable the ability to work together from any location.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"rc-subscribe\" id=\"new-rc-subscribe\"  style=\"background-image:url('\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/subscribe.png')\">\n\t\t<button class=\"close js-popup-close\"><svg class=\"icon_close_mobile\" width=\"20\" height=\"20\"><use xlink:href=\"#icon_close_mobile\"><\/use><\/svg><\/button><\/p>\n<div class=\"rc-subscribe__wrapper\">\n<div class=\"rc-subscribe__wrapper_text\">\n<h3 class=\"rc-subscribe__title h2\">Stay informed with RingCentral<\/h3>\n<div class=\"rc-subscribe__subtitle\">Subscribe to our emails for the latest blogs, events, and exclusive content on AI-powered communication solutions. Stay ahead with insights and tips from the leader in trusted AI communications.<\/p>\n<p>\t\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/legal\/privacy-notice.html\" target=\"_blank\" data-dl-name=\"Privacy Notic\" data-dl-element=\"link\" data-dl-additional-info=\"social\" rel=\"noreferrer noopener\">Privacy Notice<\/a>\n\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"rc-subscribe__wrapper_form\">\n<form class=\"\" data-event-init=\"true\" novalidate data-js-form>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\tname=\"email\"\n\t\t\t\t\t\t\t\tplaceholder=\"Email address *\"\n\t\t\t\t\t\t\t\ttitle=\"Must be valid email. example@yourdomain.com\"\n\t\t\t\t\t\t\t\tminlength=\"4\"\n\t\t\t\t\t\t\t\tmaxlength=\"255\"\n\t\t\t\t\t\t\t\ttype=\"email\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tpattern=\"[a-z0-9._%+\\-]+@[a-z0-9.\\-]+\\.[a-z]{2,}$\"\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\tautocomplete=\"on\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-events-hover=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"email\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"LET'S WORK TOGETHER\"\n\t\t\t\t\t\t\t\taria-label=\"Email address *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"email-subscribe-errors\"\n\t\t\t\t\t\t><br \/>\n\t\t\t\t\t\t<span class=\"field__errors\" id=\"email-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<select\n\t\t\t\t\t\t\t\tname=\"Country__c\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-label=\"Country *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"country-subscribe-errors\"\n\t\t\t\t\t\t><option value=\"\" disabled=\"disabled\" selected=\"selected\">Country<\/option><option value=\"Canada\">Canada<\/option><option value=\"United_States\">United States<\/option><\/select><\/p>\n<p>\t\t\t\t\t\t<span class=\"field__errors\" id=\"country-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<button type=\"submit\" data-event-init=\"true\">Subscribe<\/button>\n\t\t\t\t\t<\/div>\n<\/p><\/form>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"confirm-form\" role=\"status\" aria-live=\"polite\" style=\"display: none;\" aria-hidden=\"true\">\n<div class=\"confirm-form__text\">Thank you for your interest in RingCentral<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h2><b>Hybrid work tools: Requirements for government agencies<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Of course, as entities that are ultimately accountable to the public and who must maintain trust and accountability in driving their mandates, government agencies will require these supports to offer more than just enabling communication and collaboration for a hybrid work setup. To serve the public and support higher objectives, they\u2019ll also require tools that can provide the following:<\/span><\/p>\n<h3><b>1. Reliability<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">As more critical tasks and workflows shift online, outages become a bigger organizational risk, and disruptions to communication capabilities, whether scheduled or unplanned, will take a bigger bite out of agency performance. Communications for a hybrid era require the highest standard of reliability written into their SLAs, because governments simply can\u2019t afford for the lights to go out.<\/span><\/p>\n<h3><b>2. Security<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">From individuals\u2019 personal health and financial data to literal state secrets, government agencies deal with\u2014and must protect\u2014some of the most sensitive information that exists. But the decentralization of work and increased reliance on the cloud and digital tools of hybrid work also expands agencies\u2019 risk exposure. Tools need to employ robust state-of-the-art security measures to address these risks.<\/span><\/p>\n<h3><b>3. Accessibility<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Whether due to a lack of broadband and smartphones or greater preference and trust for in-person and paper-based interactions, there remains a digital divide in the U.S. Providing services and information for all, requires inclusive, accessible delivery channels, as well as backend capabilities that can connect the dots between them. This also includes capabilities that enable interactions with citizens with hearing and visual impairments.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It&#8217;s also important to explicitly consider the accessibility of tools and information for hybrid workers, who must be able to perform all aspects of their jobs, regardless of their location. From an employee perspective, this means more than just being able to log on remotely\u2014the entire virtual experience, such as meeting participation, must be as rich and engaging as the in-person one.<\/span><\/p>\n<h3><b>4. Adaptability<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">As the upheaval of the last couple of years have shown, even at the highest levels of government, it\u2019s not always possible to predict what\u2019s going to happen next. But maintaining public confidence requires agencies to be able to maintain communications and services in the face of the unexpected. As such, tools must be sufficiently adaptable to flex right along with agencies when they need to adapt quickly.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"rc-post-content-cta rc-post-content-cta_green\">\n<div class=\"rc-post-content-cta-columns\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t<img decoding=\"async\" width=\"930\" height=\"700\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/01\/government-predictions.png\" class=\"responsive-image\" alt=\"\" \/>\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"headline-copy\" style=\"text-align:left;\"><\/span><b>UP NEXT: 6 public sector predictions for 2022<\/b><span style=\"font-weight: 400;\"><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n<div class=\"bottom-cta-logo-container\">\n<div class=\"bottom-cta-logo\"><span aria-hidden=\"true\"><svg width=\"154\" height=\"34\" viewBox=\"0 0 154 34\" fill=\"#000\" role=\"img\" 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\/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11.6302 16.6477V16.5017C13.8424 15.8905 15.339 14.4051 15.339 11.0684C15.339 7.64031 12.782 5.14423 8.04169 5.14423H0V26.9657H3.73931V18.3H8.29354C10.4143 18.3 11.4746 19.3604 11.4746 21.4811V26.9817H15.2139V21.4811C15.2139 18.3946 13.9033 17.1482 11.6302 16.6477ZM7.84117 14.9329H3.73931V8.51618H7.83956C9.86562 8.51618 11.4233 9.35998 11.4233 11.7277C11.4233 14.0955 9.85119 14.9329 7.84117 14.9329Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M19.7329 9.60219C20.2077 9.60219 20.6729 9.46262 21.0676 9.19794C21.4638 8.93485 21.7718 8.55948 21.9531 8.11994C22.1359 7.68039 22.1824 7.19754 22.091 6.73233C21.998 6.26552 21.7702 5.83721 21.4333 5.50194C21.0964 5.16506 20.6697 4.93727 20.2029 4.84423C19.7361 4.75119 19.2532 4.79931 18.8153 4.98219C18.3758 5.16506 18.002 5.47306 17.7373 5.86769C17.4742 6.26231 17.333 6.72752 17.3347 7.20235C17.3298 7.67879 17.4694 8.144 17.7325 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height=\"24\" viewBox=\"0 0 24 24\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-arrow-1442247690\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<title id=\"cta-ring-arrow-1442247690\">Ring Central Logo<\/title>\t\n\t\t\t\t\t<path d=\"M0 11.5C0 11.2239 0.223858 11 0.5 11H21.6797C21.9559 11 22.1797 11.2239 22.1797 11.5V12.5C22.1797 12.7761 21.9559 13 21.6797 13H0.5C0.223858 13 0 12.7761 0 12.5V11.5Z\" ><\/path>\n\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1718 12.0001L15.8086 6.63691C15.6134 6.44165 15.6134 6.12506 15.8086 5.9298L16.5157 5.22269C16.711 5.02743 17.0276 5.02743 17.2228 5.22269L23.6467 11.6465C23.8419 11.8418 23.8419 12.1584 23.6467 12.3536L17.2228 18.7775C17.0276 18.9727 16.711 18.9727 16.5157 18.7775L15.8086 18.0704C15.6134 17.8751 15.6134 17.5585 15.8086 17.3633L21.1718 12.0001Z\" ><\/path>\n\t\t\t\t<\/svg><\/span><\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h2><b>Getting government agencies hybrid-ready<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">While the demands of a government hybrid workforce may be clear, getting there is another story\u2014especially in a sector that\u2019s accountable for every public dollar spent. Transforming support systems and tools to meet these imperatives may seem like a steep undertaking. And it can be, if not approached right.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In our webinar, we explore what government readiness for hybrid work looks like\u2014and how to get there. From identifying which technologies are critical at the outset to learning how to scale new capabilities, learn how to start modernizing your communications by watching our webinar,<\/span><a href=\"https:\/\/go.ringcentral.com\/government-technology-webinar-making-hybrid-work-registration.html\"> <span style=\"font-weight: 400;\">Making Hybrid Work<\/span><\/a><span style=\"font-weight: 400;\">, now.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At a glance: Supporting the new needs of government workers Hybrid work tools: Requirements for government agencies Getting government agencies hybrid-ready \ud83d\udc40 Why do 63% of government leaders surveyed feel their internal communications initiatives are now very important? Grab our government research report to get some answers. 2022 marks a decade since the U.S. launched &#8230;<\/p>\n","protected":false},"author":29,"featured_media":50324,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390,4,43191],"tags":[12155,970,30721],"class_list":["post-50312","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration","category-customer-experience","category-government","tag-digital-transformation","tag-government","tag-hybrid-work"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>4 must-haves for supporting the new needs of hybrid government workers | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"How can government workers gear up for hybrid work? 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