{"id":50287,"date":"2021-12-13T04:00:49","date_gmt":"2021-12-13T12:00:49","guid":{"rendered":"\/us\/en\/blog\/?p=50287"},"modified":"2025-03-13T06:01:56","modified_gmt":"2025-03-13T13:01:56","slug":"the-top-drivers-of-the-employee-experience-for-government-agencies","status":"publish","type":"post","link":"\/us\/en\/blog\/the-top-drivers-of-the-employee-experience-for-government-agencies\/","title":{"rendered":"The top drivers of the employee experience for government agencies"},"content":{"rendered":"<p><b>Highlights:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Traditional thinking around employee experience<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Why the employee experience is important in government<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Room for improvement: The top drivers of employee experience<\/span><\/li>\n<\/ul>\n<hr \/>\n<p><span style=\"font-weight: 400;\">\ud83d\udc40 Why do 63% of government leaders surveyed feel their internal communications initiatives are now very important? Grab our government research report to get some answers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"download-form-widget enterprise-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/ebook\/state-local-government-communications-and-collaboration.pdf\" data-id=\"69dc987291dbe\" id=\"69dc987291dbe\">\n\t\t<button tabindex=\"on\"  on=\"tap:69dc987291dbe.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd9 Get the report<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udc40 \u200a\ud83d\udc40  Learn how the public sector is moving to cloud communications to more effectively support their new hybrid workforces and better meet the expectations of the communities they serve.<\/div>\n<form class=\"download-form ENTERPRISE\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div><input type=\"hidden\" name=\"Asset_ID__c\" value=\"ODAM-02213\" class=\"download-form-input\"><\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog Enterprise\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"enterprise download form\" data-dl-name=\"Get some answers\">Get some answers<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69dc987291dbe.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\"> Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">Across the country, organizations are taking a closer look at the employee experience they offer as they grapple with the risk of unprecedented mass resignations. But while government agencies may view the so-called \u201cGreat Resignation\u201d as primarily a<\/span><a href=\"https:\/\/federalnewsnetwork.com\/workforce\/2021\/11\/time-for-the-great-resignation-not-for-the-federal-government-chcos-say\/\"> <span style=\"font-weight: 400;\">private-sector problem<\/span><\/a><span style=\"font-weight: 400;\">, they can\u2019t afford to ignore the quality of the experience they provide for workers either.<\/span><\/p>\n<h2><b>Traditional thinking around employee experience<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Traditional thinking around employee experience has long focused on major milestones, such as the hiring experience, onboarding, training, and promotions. But in fact, the employee experience encapsulates the full day-to-day, including how easy an organization makes it to get work done and how motivated and proud workers feel in their roles.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In a <\/span><a href=\"https:\/\/go.ringcentral.com\/govloop-forrester-6-drivers-of-the-employees-experience-registration.html\"><span style=\"font-weight: 400;\">new webinar that we recently held together with GovLoop<\/span><\/a><span style=\"font-weight: 400;\">, Rick Parrish of Forrester Research walked us through research about how providing a great employee experience helps government agencies to drive their mission, and discussed how these entities can improve employee engagement to see better results.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">On this front, research from Forrester presented by Rick shows that the average employee experience in government agencies falls short of working in the public sector\u2014and these gaps may undermine the effectiveness of the agencies themselves.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"rc-post-content-cta rc-post-content-cta_orange\">\n<div class=\"rc-post-content-cta-columns\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t<img decoding=\"async\" width=\"930\" height=\"620\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/11\/government-employee-customer-experience.png\" class=\"responsive-image\" alt=\"\" \/>\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"headline-copy\" style=\"text-align:left;\">Delivering on your mission: 6 drivers of the employee experience<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n<div class=\"bottom-cta-logo-container\">\n<div class=\"bottom-cta-logo\"><span aria-hidden=\"true\"><svg width=\"154\" height=\"34\" viewBox=\"0 0 154 34\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-logo-1582682811\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t<title 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fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M16.9769 0.548269C16.101 0.914019 15.307 1.44981 14.6364 2.12196L16.332 3.81756C16.7764 3.37 17.3041 3.01548 17.8865 2.77325C18.4688 2.53102 19.0928 2.40429 19.7232 2.40269C20.3537 2.40108 20.9777 2.523 21.5616 2.76362C22.1439 3.00264 22.6749 3.35556 23.1225 3.79991L24.8181 2.10431C23.8106 1.1001 22.5289 0.415123 21.1333 0.139206C19.7377 -0.139919 18.2907 0.00285184 16.9769 0.548269Z\" \/>\n\t\t\t\t\t\t<\/svg><\/span><\/div>\n<\/p><\/div>\n<div class=\"bottom-cta-link\">\n\t\t\t\t<a href=\"https:\/\/go.ringcentral.com\/govloop-forrester-6-drivers-of-the-employees-experience-registration.html\" class=\"view-all view-all-brown\" data-dl-name=\"Watch webinar now\" data-dl-element=\"button\" data-dl-additional-info=\"bottom cta banner\" data-no-auto-dl=\"true\">Watch webinar now<span class=\"svg-icon\" aria-hidden=\"true\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-arrow-1582682811\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<title id=\"cta-ring-arrow-1582682811\">Ring Central Logo<\/title>\t\n\t\t\t\t\t<path d=\"M0 11.5C0 11.2239 0.223858 11 0.5 11H21.6797C21.9559 11 22.1797 11.2239 22.1797 11.5V12.5C22.1797 12.7761 21.9559 13 21.6797 13H0.5C0.223858 13 0 12.7761 0 12.5V11.5Z\" ><\/path>\n\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1718 12.0001L15.8086 6.63691C15.6134 6.44165 15.6134 6.12506 15.8086 5.9298L16.5157 5.22269C16.711 5.02743 17.0276 5.02743 17.2228 5.22269L23.6467 11.6465C23.8419 11.8418 23.8419 12.1584 23.6467 12.3536L17.2228 18.7775C17.0276 18.9727 16.711 18.9727 16.5157 18.7775L15.8086 18.0704C15.6134 17.8751 15.6134 17.5585 15.8086 17.3633L21.1718 12.0001Z\" ><\/path>\n\t\t\t\t<\/svg><\/span><\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h2><b>Why the employee experience is important in government<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The employee experience encompasses much more than a worker\u2019s benefits or salary or how easy it is to navigate their organization\u2019s intranet. Ultimately, the employee experience is a worker\u2019s individual perception of how well their employer keeps them engaged in their job, and this overarching perception affects important aspects of their performance, from productivity to how likely they are to remain in their role.<\/span><\/p>\n<h3><b>Three key aspects to employee experience<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">As Rick discussed in our webinar, Forrester has identified three key aspects that form the backbone of the employee experience:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Empowerment:<\/b><span style=\"font-weight: 400;\"> Employees are empowered to succeed in their work<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Inspiration:<\/b><span style=\"font-weight: 400;\"> Employees are inspired by their organization<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Enablement:<\/b><span style=\"font-weight: 400;\"> Employees have the resources they need to perform their jobs<\/span><\/li>\n<\/ul>\n<p>The link between these attributes and job satisfaction is fairly obvious. But although the connection to overall government effectiveness might be less explicit, research shows that providing a high-quality worker experience directly affects employees\u2019 ability and desire to do their jobs effectively. This in turn affects public perceptions and an agency\u2019s overall ability to drive their mandate.<\/p>\n<h3><b>Forrester\u2019s research on employee experience in government<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Unfortunately, the research Rick presented showed that the employee experience in government agencies lag behind the private sector in all aspects. According to Forrester\u2019s Employee Experience (EX) Index for 2020, scores for each of empowerment, inspiration, and enablement in the federal government fell short by five points or more compared to the average scores seen in private companies and industries.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is worrisome, especially because Rick\u2019s presentation also showed that the <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/top-4-drivers-of-government-customer-experience\/\">customer experience in government<\/a> is lagging too.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Users of government services report having a harder time getting answers to their questions or accessing high-quality information about government services and benefits compared to private sector customers, and this, in turn, reduces their compliance and trust in public entities. Given the corresponding shortcomings seen on the employee side, the link between EX and overall agency effectiveness becomes clearer.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"rc-subscribe\" id=\"new-rc-subscribe\"  style=\"background-image:url('\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/subscribe.png')\">\n\t\t<button class=\"close js-popup-close\"><svg class=\"icon_close_mobile\" width=\"20\" height=\"20\"><use xlink:href=\"#icon_close_mobile\"><\/use><\/svg><\/button><\/p>\n<div class=\"rc-subscribe__wrapper\">\n<div class=\"rc-subscribe__wrapper_text\">\n<h3 class=\"rc-subscribe__title h2\">Stay informed with RingCentral<\/h3>\n<div class=\"rc-subscribe__subtitle\">Subscribe to our emails for the latest blogs, events, and exclusive content on AI-powered communication solutions. 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The first step is understanding where workers\u2019 needs are not currently being met.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The EX Index research cited by Rick found six top drivers of a great employee experience:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u201cMy (agency\/organization) does a good job of providing an environment where I can be productive.\u201d <\/b><span style=\"font-weight: 400;\">48% of government workers agree compared to 61% of workers in the private sector<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u201cI feel sufficiently recognized and valued for the work that I do.\u201d <\/b><span style=\"font-weight: 400;\">44% of government workers say they feel recognized and valued compared to 57% of private sector employees<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u201cMy manager is a great coach and mentor to me.\u201d <\/b><span style=\"font-weight: 400;\">38%<\/span> <span style=\"font-weight: 400;\">of government workers<\/span> <span style=\"font-weight: 400;\">say yes compared to 52% of those in the private sector<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u201cI can easily provide feedback to my (agency\u2019s\/organization\u2019s) leadership.\u201d <\/b><span style=\"font-weight: 400;\">42% of government workers agree compared to 59% in the private sector<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u201cI have enough flexibility to decide where I want to work (e.g. from home, from a different office, etc.).\u201d <\/b><span style=\"font-weight: 400;\">27% of government workers say yes compared to 46% of private sector workers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u201cI have the mobile technology I need to do my job.\u201d <\/b><span style=\"font-weight: 400;\">45% of government workers agree compared to 61% of workers in private companies<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">There\u2019s clearly room for improvement. And given the specific shortcomings that were measured, there is also great potential for impactful improvements from deploying technologies that promote government employees\u2019 access to information and vital resources and their ability to communicate with colleagues, managers, and other leaders.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"rc-post-content-cta rc-post-content-cta_green\">\n<div class=\"rc-post-content-cta-columns\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t<img decoding=\"async\" width=\"930\" height=\"700\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/01\/government-predictions.png\" class=\"responsive-image\" alt=\"\" \/>\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"headline-copy\" style=\"text-align:left;\"><\/span><b>UP NEXT: 6 public sector predictions for 2022<\/b><span style=\"font-weight: 400;\"><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n<div 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><\/path>\n\t\t\t\t<\/svg><\/span><\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h2><b>Is your agency providing quality experiences?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Watch our new <\/span><a href=\"https:\/\/go.ringcentral.com\/govloop-forrester-6-drivers-of-the-employees-experience-registration.html\"><span style=\"font-weight: 400;\">on-demand webinar<\/span><\/a><span style=\"font-weight: 400;\"> now to learn more about how these experience drivers affect worker and agency effectiveness, and find out how to develop a technology strategy that empowers, inspires, and enables government employees to do their best work.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights: Traditional thinking around employee experience Why the employee experience is important in government Room for improvement: The top drivers of employee experience \ud83d\udc40 Why do 63% of government leaders surveyed feel their internal communications initiatives are now very important? Grab our government research report to get some answers. Across the country, organizations are taking &#8230;<\/p>\n","protected":false},"author":29,"featured_media":50288,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,43191],"tags":[743,2877,8764,970],"class_list":["post-50287","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","category-government","tag-customer-experience","tag-employee-engagement","tag-employee-experience","tag-government"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The top drivers of the employee experience for government agencies | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Boost employee experience in government agencies by developing a tech strategy that empowers and inspires your team.\" \/>\n<meta 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