{"id":50252,"date":"2021-12-09T08:14:05","date_gmt":"2021-12-09T16:14:05","guid":{"rendered":"\/us\/en\/blog\/?p=50252"},"modified":"2025-07-03T04:42:09","modified_gmt":"2025-07-03T11:42:09","slug":"small-business-trends","status":"publish","type":"post","link":"\/us\/en\/blog\/small-business-trends\/","title":{"rendered":"Small business trends: What to expect in 2022"},"content":{"rendered":"

If you’re looking for small business trends for 2022, you’ve come to the right place.<\/p>\n

2021 was a(nother) year of challenges and change for small businesses. Lockdowns, remote and hybrid work, the Great Resignation<\/a>: it\u2019s all had a huge impact on the way we work.\u00a0<\/span><\/p>\n

The silver lining: throughout the upheaval, we\u2019ve learned a lot about employee engagement<\/a>, customer experience<\/a>, and more. And we\u2019re passing that knowledge on to you!\u00a0<\/span><\/p>\n

Here are 10 trends that we expect to see in 2022\u00a0plus<\/strong> practical ways your small business can hop on them:\u00a0<\/span><\/p>\n

5 employee experience trends for 2022:<\/p>\n

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  1. Employees will still expect remote and hybrid work options<\/a><\/li>\n
  2. Employees will need more human connection<\/a><\/li>\n
  3. Employees will seek better work-life balance<\/a><\/li>\n
  4. Burnout isn\u2019t going away, and it needs to be treated<\/a><\/li>\n
  5. Internal employee development will be key<\/a><\/li>\n<\/ol>\n

    5 customer service trends for 2022:<\/p>\n

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    1. Customers will be more environmentally conscious of their spending<\/a><\/li>\n
    2. Customers will continue to spend more time at home<\/a><\/li>\n
    3. Customers will expect their favorite small businesses to be online<\/a><\/li>\n
    4. Customers will make even more purchases via mobile devices<\/a><\/li>\n
    5. Customer experience will be more important than ever\u00a0<\/a><\/li>\n<\/ol>\n
      \n

      \ud83d\udcca\u00a0 Want even more small business trends? Grab our <\/span>2022 state of human connections at work<\/i><\/strong> report<\/strong>. <\/span><\/p>\n

      <\/p>\n

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