{"id":50203,"date":"2021-12-07T16:10:19","date_gmt":"2021-12-08T00:10:19","guid":{"rendered":"\/us\/en\/blog\/?p=50203"},"modified":"2025-07-01T00:22:38","modified_gmt":"2025-07-01T07:22:38","slug":"ringcentral-connect-new-age-of-voice","status":"publish","type":"post","link":"\/us\/en\/blog\/ringcentral-connect-new-age-of-voice\/","title":{"rendered":"6 ways RingCentral leads the new age of voice"},"content":{"rendered":"<p><strong>At a glance:<\/strong><\/p>\n<ol>\n<li><strong><a href=\"#unmatched\">Unmatched reliability<\/a>: Never drop a call again<\/strong><\/li>\n<li><a href=\"#options\"><strong>Options to transform at your pace<\/strong><\/a><\/li>\n<li><strong><a href=\"#intelligent\">Intelligent Voice<\/a>: Bringing AI to your phone calls<\/strong><\/li>\n<li><a href=\"#powerful\"><strong>Powerful voice analytics<\/strong><\/a><\/li>\n<li><a href=\"#supercharging\"><strong>Supercharging mobile voice<\/strong><\/a><\/li>\n<li><a href=\"#composability\"><strong>Composability<\/strong><\/a><\/li>\n<\/ol>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">When you think about phones, the first thing that comes to mind is probably a desk phone. But as we covered at <\/span><a href=\"https:\/\/ev.ringcentral.com\/Connect\"><b>RingCentral Connect 2021<\/b><\/a><span style=\"font-weight: 400;\">, the nature of work\u2014and voice technology as a whole\u2014has fundamentally transformed over the last couple of years.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And while phone calls are just as important as they\u2019ve always been for business communications, how we use our phones and what we need them to do is evolving.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p style=\"text-align: center;\">\u2b50 <strong>What is UCaaS?<\/strong> \u2b50<\/p>\n<p style=\"text-align: center;\">Everything you need to know about unified communications. For beginners.<\/p>\n<p><center><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"download-form-widget enterprise-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/documents\/unified-communications-as-a-service.pdf\" data-id=\"69d4cbaca65cb\" id=\"69d4cbaca65cb\">\n\t\t<button tabindex=\"on\"  on=\"tap:69d4cbaca65cb.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">See the guide<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">What is cloud communications? Here's our complete guide.<\/div>\n<form class=\"download-form ENTERPRISE\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div><input type=\"hidden\" name=\"Asset_ID__c\" value=\"ODAM-02215\" class=\"download-form-input\"><\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog Enterprise\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"enterprise download form\" data-dl-name=\"Download Now\">Download Now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69d4cbaca65cb.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\"> Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/center><\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">We believe that phone calls are just getting started, with many new innovations coming to market. RingCentral is at the center of this shift\u2014powering a new age of voice, where we focus on enriching phone calls with intelligent conversations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In our <\/span><b>RingCentral Connect 2021 session<\/b><span style=\"font-weight: 400;\"> on the future of voice, our speakers highlighted some of the ways we\u2019re expanding our phone capabilities. And there\u2019s a lot to unpack.<\/span><\/p>\n<p><strong>Speakers:<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.linkedin.com\/in\/estherxkim\/\"><b>Esther Yoon<\/b><\/a><span style=\"font-weight: 400;\">, Assistant Vice President of Product Marketing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.linkedin.com\/in\/praveenmamnani\/\"><b>Praveen Mamnani<\/b><\/a><span style=\"font-weight: 400;\">, Vice President of Products<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Here\u2019s what they covered on the new age of voice:<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b><a id=\"unmatched\"><\/a>1. Unmatched reliability: Never drop a call again<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">At RingCentral, we maintain rapid innovation cycles with 8-12 week release cadences, backed by a large R&amp;D group focused exclusively on the cloud.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-50205\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/12\/Five-nines.png\" alt=\"\" width=\"930\" height=\"700\" \/><\/p>\n<p><span style=\"font-weight: 400;\">These aggressive innovation cycles ensure that the RingCentral solution remains on the leading edge and is modern, relevant, and rich with functionality.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While pressing our innovation edge, RingCentral is architected and able to maintain and upgrade the system with no scheduled downtime, resulting in service availability exceeding <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/in-a-work-from-home-world-service-level-agreements-for-cloud-communications-take-center-stage\/\"><b>99.999% uptime<\/b><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"quote-text-break-point\">\n<p class=\"qute-text\">&#8220;Every minute of downtime has a direct impact on a brand\u2019s reputation and customer loyalty\u2014and represents a significant cost to businesses. Our cloud platform reduces downtime to seconds in a month, single-digit minutes in a year.&#8221; <\/p>\n<p class=\"quote-text-author\">\u2014Praveen Mamnami, VP of Product Management at RingCentral<\/p>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>2. Options to transform at your pace<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Migrating to the cloud is a journey\u2014and while cloud services are an important part of how businesses enable their workforces, especially if they are working hybrid or remote, every company is at a different place in their journey.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Some organizations have already gone all-in with new cloud solutions, while others may still be tied to existing telecom carriers and providers or may be taking their time for various other reasons.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-50019\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/11\/Introducing-Microsoft-Teams-partnership.png\" alt=\"\" width=\"930\" height=\"700\" \/><\/p>\n<p><span style=\"font-weight: 400;\">At RingCentral, we\u2019re making it easier to approach this transformation your way. For example, we\u2019re rolling out <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/introducing-bring-your-own-carrier\/\"><b>Bring Your Own Carrier (BYOC)<\/b><\/a><span style=\"font-weight: 400;\">, which allows customers to use RingCentral with their existing telecom provider.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Organizations that want to take a more gradual approach to migrating their communications can continue leveraging their existing relationships and avoid penalties from broken contracts. We call it <\/span><b>transformation at your own pace<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>3. Intelligent Voice: Bringing AI to your phone calls<\/b><\/h2>\n<p><b>Intelligent Voice<\/b><span style=\"font-weight: 400;\"> is RingCentral\u2019s innovation pillar that points to our feature sets driven by Artificial Intelligence (AI).\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One of our key investments is creating uncompromising phone security features powered by AI. For example, our customer data shows us that spam calling &amp; robocalling are costing businesses millions in terms of lost productivity, customer satisfaction, and cybersecurity issues.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"rc-post-content-cta rc-post-content-cta_yellow\">\n<div class=\"rc-post-content-cta-columns\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t<img decoding=\"async\" width=\"930\" height=\"700\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/06\/Untitled-design.png\" class=\"responsive-image\" alt=\"\" \/>\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"headline-copy\" style=\"text-align:left;\"><strong>STIR\/SHAKEN: How we drastically reduce robocalls<\/strong><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n<div class=\"bottom-cta-logo-container\">\n<div class=\"bottom-cta-logo\"><span aria-hidden=\"true\"><svg width=\"154\" height=\"34\" viewBox=\"0 0 154 34\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-logo-895045532\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t<title id=\"cta-ring-logo-895045532\">Ring Central Logo<\/title>\t\n\t\t\t\t\t\t\t<path d=\"M154 3.89618H150.386V26.9657H154V3.89618Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M141.313 11.6299C137.976 11.6299 135.388 13.2501 134.95 16.5546H138.504C138.754 15.3082 139.675 14.5591 141.313 14.5591C143.214 14.5591 144.086 15.6499 144.086 17.3647V18.1444H140.438C137.078 18.1444 134.593 19.6411 134.593 22.697C134.593 25.7529 136.619 27.3411 139.55 27.3411C141.826 27.3411 143.323 26.3721 144.133 24.8145H144.288V26.9529H147.716V17.4802C147.702 13.8276 145.833 11.6299 141.313 11.6299ZM140.58 24.5675C139.177 24.5675 138.303 23.8809 138.303 22.7339C138.303 21.4233 139.238 20.7383 140.921 20.7383H144.069L144.086 20.9549C144.088 23.2232 142.777 24.5675 140.58 24.5675Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M128.187 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\/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11.6302 16.6477V16.5017C13.8424 15.8905 15.339 14.4051 15.339 11.0684C15.339 7.64031 12.782 5.14423 8.04169 5.14423H0V26.9657H3.73931V18.3H8.29354C10.4143 18.3 11.4746 19.3604 11.4746 21.4811V26.9817H15.2139V21.4811C15.2139 18.3946 13.9033 17.1482 11.6302 16.6477ZM7.84117 14.9329H3.73931V8.51618H7.83956C9.86562 8.51618 11.4233 9.35998 11.4233 11.7277C11.4233 14.0955 9.85119 14.9329 7.84117 14.9329Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M19.7329 9.60219C20.2077 9.60219 20.6729 9.46262 21.0676 9.19794C21.4638 8.93485 21.7718 8.55948 21.9531 8.11994C22.1359 7.68039 22.1824 7.19754 22.091 6.73233C21.998 6.26552 21.7702 5.83721 21.4333 5.50194C21.0964 5.16506 20.6697 4.93727 20.2029 4.84423C19.7361 4.75119 19.2532 4.79931 18.8153 4.98219C18.3758 5.16506 18.002 5.47306 17.7373 5.86769C17.4742 6.26231 17.333 6.72752 17.3347 7.20235C17.3298 7.67879 17.4694 8.144 17.7325 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0 24 24\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-arrow-895045532\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<title id=\"cta-ring-arrow-895045532\">Ring Central Logo<\/title>\t\n\t\t\t\t\t<path d=\"M0 11.5C0 11.2239 0.223858 11 0.5 11H21.6797C21.9559 11 22.1797 11.2239 22.1797 11.5V12.5C22.1797 12.7761 21.9559 13 21.6797 13H0.5C0.223858 13 0 12.7761 0 12.5V11.5Z\" ><\/path>\n\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1718 12.0001L15.8086 6.63691C15.6134 6.44165 15.6134 6.12506 15.8086 5.9298L16.5157 5.22269C16.711 5.02743 17.0276 5.02743 17.2228 5.22269L23.6467 11.6465C23.8419 11.8418 23.8419 12.1584 23.6467 12.3536L17.2228 18.7775C17.0276 18.9727 16.711 18.9727 16.5157 18.7775L15.8086 18.0704C15.6134 17.8751 15.6134 17.5585 15.8086 17.3633L21.1718 12.0001Z\" ><\/path>\n\t\t\t\t<\/svg><\/span><\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral is uniquely positioned to address these concerns by securing phone communications against these threats. Some examples are as follows:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Robocall mitigation and spam blocking<\/b><span style=\"font-weight: 400;\">: Using predictive AI, industry tracebacks, and the <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/stir-shaken\/\"><b>STIR\/SHAKEN<\/b><\/a><span style=\"font-weight: 400;\"> framework, we stop fraudulent robocalls and fraudulent spam attacks before they ever reach users.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>RingOut and number masking<\/b><span style=\"font-weight: 400;\">: With a RingCentral business line, phone users can place calls with their RingCentral phone number instead of their personal number. This maintains privacy and keeps personal and business identities separate.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Emergency response locations for E911 calls<\/b><span style=\"font-weight: 400;\">: RingCentral delivers enhanced location accuracy and provides unique caller identification information on E911 calls for users in the U.S., meeting critical compliance requirements.\u00a0<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><b>4. Powerful voice analytics<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Business conversations are full of actionable data. For example, analyzing information such as call volume can help to assess the performance of agents or teams, while more granular data on the calls themselves might help to identify phrases or incentives that drive better results with callers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"rc-subscribe\" id=\"new-rc-subscribe\"  style=\"background-image:url('\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/subscribe.png')\">\n\t\t<button class=\"close js-popup-close\"><svg class=\"icon_close_mobile\" width=\"20\" height=\"20\"><use xlink:href=\"#icon_close_mobile\"><\/use><\/svg><\/button><\/p>\n<div class=\"rc-subscribe__wrapper\">\n<div class=\"rc-subscribe__wrapper_text\">\n<h3 class=\"rc-subscribe__title h2\">Stay informed with RingCentral<\/h3>\n<div class=\"rc-subscribe__subtitle\">Subscribe to our emails for the latest blogs, events, and exclusive content on AI-powered communication solutions. Stay ahead with insights and tips from the leader in trusted AI communications.<\/p>\n<p>\t\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/legal\/privacy-notice.html\" target=\"_blank\" data-dl-name=\"Privacy Notic\" data-dl-element=\"link\" data-dl-additional-info=\"social\" rel=\"noreferrer noopener\">Privacy Notice<\/a>\n\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"rc-subscribe__wrapper_form\">\n<form class=\"\" data-event-init=\"true\" novalidate data-js-form>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\tname=\"email\"\n\t\t\t\t\t\t\t\tplaceholder=\"Email address *\"\n\t\t\t\t\t\t\t\ttitle=\"Must be valid email. example@yourdomain.com\"\n\t\t\t\t\t\t\t\tminlength=\"4\"\n\t\t\t\t\t\t\t\tmaxlength=\"255\"\n\t\t\t\t\t\t\t\ttype=\"email\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tpattern=\"[a-z0-9._%+\\-]+@[a-z0-9.\\-]+\\.[a-z]{2,}$\"\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\tautocomplete=\"on\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-events-hover=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"email\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"LET'S WORK TOGETHER\"\n\t\t\t\t\t\t\t\taria-label=\"Email address *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"email-subscribe-errors\"\n\t\t\t\t\t\t><br \/>\n\t\t\t\t\t\t<span class=\"field__errors\" id=\"email-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<select\n\t\t\t\t\t\t\t\tname=\"Country__c\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-label=\"Country *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"country-subscribe-errors\"\n\t\t\t\t\t\t><option value=\"\" disabled=\"disabled\" selected=\"selected\">Country<\/option><option value=\"Canada\">Canada<\/option><option value=\"United_States\">United States<\/option><\/select><\/p>\n<p>\t\t\t\t\t\t<span class=\"field__errors\" id=\"country-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<button type=\"submit\" data-event-init=\"true\">Subscribe<\/button>\n\t\t\t\t\t<\/div>\n<\/p><\/form>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"confirm-form\" role=\"status\" aria-live=\"polite\" style=\"display: none;\" aria-hidden=\"true\">\n<div class=\"confirm-form__text\">Thank you for your interest in RingCentral<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our <\/span><b>Intelligent Voice<\/b><span style=\"font-weight: 400;\"> framework (mentioned above) is at the center of these analytics. Features like speech analytics can analyze spoken words and can even identify the emotions of the speaker based on what they&#8217;re saying\u2014something that can give your agents (and supervisors) a huge advantage in any type of customer call.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019re also working on technology that uses AI-based natural language processing (NLP) and machine learning (ML) to turn customer calls into hard data. Our speech recognition is <\/span><a href=\"https:\/\/www.dialpad.com\/press\/dialpad-ai-milestone-2021\/\"><span style=\"font-weight: 400;\">always getting more accurate<\/span><\/a><span style=\"font-weight: 400;\">, and is the key behind giving our customers the actionable insights that they can leverage as well as learn from.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h2><b>5. Supercharging mobile voice<\/b><\/h2>\n<p><a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\"><b>RingCentral<\/b><\/a><span style=\"font-weight: 400;\"> was built with mobile power users in mind. We design our features for the mobile experience <\/span><i><span style=\"font-weight: 400;\">first<\/span><\/i><span style=\"font-weight: 400;\">, especially as companies venture further into hybrid and remote work models.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"rc-post-content-cta rc-post-content-cta_orange\">\n<div class=\"rc-post-content-cta-columns\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t<img decoding=\"async\" width=\"930\" height=\"700\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/10\/Why-mobile-apps-should-have-every-feature-available-to-desktop-apps.png\" class=\"responsive-image\" alt=\"\" \/>\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"headline-copy\" style=\"text-align:left;\"><strong>Cloud communications: Why mobile apps should have every feature available to desktop apps<\/strong><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n<div class=\"bottom-cta-logo-container\">\n<div 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blog<span class=\"svg-icon\" aria-hidden=\"true\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-arrow-1741135168\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<title id=\"cta-ring-arrow-1741135168\">Ring Central Logo<\/title>\t\n\t\t\t\t\t<path d=\"M0 11.5C0 11.2239 0.223858 11 0.5 11H21.6797C21.9559 11 22.1797 11.2239 22.1797 11.5V12.5C22.1797 12.7761 21.9559 13 21.6797 13H0.5C0.223858 13 0 12.7761 0 12.5V11.5Z\" ><\/path>\n\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1718 12.0001L15.8086 6.63691C15.6134 6.44165 15.6134 6.12506 15.8086 5.9298L16.5157 5.22269C16.711 5.02743 17.0276 5.02743 17.2228 5.22269L23.6467 11.6465C23.8419 11.8418 23.8419 12.1584 23.6467 12.3536L17.2228 18.7775C17.0276 18.9727 16.711 18.9727 16.5157 18.7775L15.8086 18.0704C15.6134 17.8751 15.6134 17.5585 15.8086 17.3633L21.1718 12.0001Z\" ><\/path>\n\t\t\t\t<\/svg><\/span><\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019re taking our mobile narrative to the next level with next-gen features like our <\/span><a href=\"https:\/\/about.att.com\/story\/2021\/enhanced_business_communications.html\"><b>native dialer capabilities<\/b><span style=\"font-weight: 400;\">,<\/span><\/a><span style=\"font-weight: 400;\"> which was launched with our strategic partner <\/span><b>AT&amp;T Business<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The native dialer erases the line between business wireline and mobile phone service and means no extra software to disrupt normal workflows. It gives users simultaneous and sequential ring options to minimize calls going to voicemail. It also includes an auto receptionist voice response service that routes calls to wherever your employees work from.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>6. Composability<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Phones that only work as phones in siloed workflows are from a bygone era. Part of how we\u2019re helping businesses get more out of their phone systems is through <\/span><b>integrations with other apps<\/b><span style=\"font-weight: 400;\"> they use frequently.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, our integration with Workday enterprise management software allows IT teams to automatically assign a phone number to a new hire when they go through onboarding. The integration eliminates the need for telecom managers to manually add new phone lines for every new hire\u2014saving time and money.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-50204\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/12\/Composable-voice.png\" alt=\"\" width=\"930\" height=\"700\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Combined with <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/5-powerful-enterprise-phone-features-from-2021\/\"><b>zero touch provisioning<\/b><\/a><span style=\"font-weight: 400;\"> and you can imagine the seamless way in which new employees can be onboarded to your company with reduced hiccups.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These are in addition to our already extensive <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/\"><b>App Gallery<\/b><\/a><span style=\"font-weight: 400;\">, which is full of prebuilt integrations with popular business tools, and our <\/span><a href=\"https:\/\/developers.ringcentral.com\/\"><b>open API for developers<\/b><\/a> <span style=\"font-weight: 400;\">to build their own integrations.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b>Doing more with advanced voice\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The phone is no longer a standalone tool that\u2019s tethered to workers\u2019 desks. As workplaces evolve at a faster pace than ever before, companies need more out of their communications\u2014and more out of their voice communications. And investing in mobility alone isn\u2019t enough.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At a glance: Unmatched reliability: Never drop a call again Options to transform at your pace Intelligent Voice: Bringing AI to your phone calls Powerful voice analytics Supercharging mobile voice Composability &nbsp; When you think about phones, the first thing that comes to mind is probably a desk phone. But as we covered at RingCentral &#8230;<\/p>\n","protected":false},"author":29,"featured_media":50206,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[1611,1118,6792,4072],"class_list":["post-50203","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","tag-events","tag-phone","tag-ringcentral-connect","tag-voice"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>6 ways RingCentral leads the new age of voice | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"At a glance: Unmatched reliability: Never drop a call again Options to transform at your pace Intelligent Voice: Bringing AI to your phone calls Powerful\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcentral-connect-new-age-of-voice\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"6 ways RingCentral leads the new age of voice\" \/>\n<meta property=\"og:description\" content=\"At a glance: Unmatched reliability: Never drop a call again Options to transform at your pace Intelligent Voice: Bringing AI to your phone calls Powerful\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcentral-connect-new-age-of-voice\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2021-12-08T00:10:19+00:00\" \/>\n<meta property=\"article:modified_time\" 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