{"id":50193,"date":"2022-02-07T11:30:00","date_gmt":"2022-02-07T19:30:00","guid":{"rendered":"\/us\/en\/blog\/?p=50193"},"modified":"2025-09-18T20:28:07","modified_gmt":"2025-09-19T03:28:07","slug":"communications-tech-stack","status":"publish","type":"post","link":"\/us\/en\/blog\/communications-tech-stack\/","title":{"rendered":"8 stats that will make you rethink your communications tech stack"},"content":{"rendered":"<p><b>Highlights:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#one\"><span style=\"font-weight: 400;\">Communications stats and top tips<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#two\"><span style=\"font-weight: 400;\">What\u2019s next?<\/span><\/a><\/li>\n<\/ul>\n<hr \/>\n<p><span style=\"font-weight: 400;\">How\u2019s your communications tech stack holding up? Your communications tech stack can make or break your business, so it\u2019s important to build one that both your employees and customers love.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To help you better assess your communications tech stack, we surveyed 3,000 people in small and mid-sized businesses to better understand how employees prefer to communicate and what they look for in a communications tool. Below, we reveal eight eye-opening communications stats from <\/span><span style=\"font-weight: 400;\">our recent survey<\/span><span style=\"font-weight: 400;\"> and share tips on how to improve your communications tech stack.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">\ud83d\udc40\u00a0 <\/span><span style=\"font-weight: 400;\">Want more eye-opening communications stats? Grab our <\/span><strong><i>2022 state of human connections at work<\/i><\/strong><span style=\"font-weight: 400;\"><strong> report<\/strong> to get an entire list. <\/span><span style=\"font-weight: 400;\"><\/p>\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/report\/state-of-human-connections-at-work.pdf\" data-id=\"69d87372d0149\" id=\"69d87372d0149\">\n\t\t<button tabindex=\"on\"  on=\"tap:69d87372d0149.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd9 Get the report<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udc40 \u200a Get this free report to access more communications stats.<\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69d87372d0149.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p><\/span><\/p>\n<hr \/>\n<h2><span style=\"font-weight: 400;\"><a id=\"one\"><\/a>1. Communications tools are a need, not a want<\/span><\/h2>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"quote-text-break-point-large\">\n<p class=\"quote-text\">68% say they rely \u201cmuch more\u201d or \u201csomewhat more\u201d on business communications and collaboration tools since COVID.<\/p>\n<p class=\"quote-text-author\">2022 state of human connections at work report<\/p>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<p><b>Solution<\/b><span style=\"font-weight: 400;\">: Remember, not all communications tools are created equal. Keep an eye out for a communications platform that can grow with your business, not hinder it. If you have a phone system, find one that\u2019s flexible enough to evolve with your business and lets you scale phone lines, users, and devices up or down in a matter of clicks.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">2. Better communication starts with the right tools<\/span><\/h2>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"quote-text-break-point-large\">\n<p class=\"quote-text\">51% say business communication and collaboration tools have \u201cgreatly improved\u201d or \u201csomewhat improved\u201d communication.<\/p>\n<p class=\"quote-text-author\">2022 state of human connections at work report<\/p>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<p><b>Solution<\/b><span style=\"font-weight: 400;\">: Get an advanced communications tool that can improve the way your team communicates with one another and customers\u2014the basics simply won\u2019t cut it. What does an advanced communications tool look like? For starters, one with an open platform that can connect with all your favorite business apps, like Salesforce, Microsoft 365, and Google Cloud.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">3. Voice communication works best for building connections<\/span><\/h2>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"quote-text-break-point-large\">\n<p class=\"quote-text\">76% believe colleagues that use voice communication are more connected to each other.<\/p>\n<p class=\"quote-text-author\">2022 state of human connections at work report<\/p>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<p><b>Solution<\/b><span style=\"font-weight: 400;\">: Voice communication is here to stay. Whether your team is working remotely, in the office, or both, encourage them to use voice communication more\u2014that means picking up the phone instead of sending another email.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">4. Voice and video communication foster meaningful relationships<\/span><\/h2>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"quote-text-break-point-large\">\n<p class=\"quote-text\">69% believe people that make phone or video calls have better personal relationships with coworkers.<\/p>\n<p class=\"quote-text-author\">2022 state of human connections at work report<\/p>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<p><b>Solution<\/b><span style=\"font-weight: 400;\">: Voice + video = a match made in heaven. Find a complete phone system (with<\/span><span style=\"font-weight: 400;\"> global calling, SMS, fax, voicemail, <\/span><i><span style=\"font-weight: 400;\">and<\/span><\/i><span style=\"font-weight: 400;\"> immersive video meetings)<\/span><span style=\"font-weight: 400;\"> that\u2019s<\/span><span style=\"font-weight: 400;\"> accessible on a single app for mobile, desktop, and tablet.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">5. Voice and video calls are more impactful than you think<\/span><\/h2>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"quote-text-break-point-large\">\n<p class=\"quote-text\">68% say yes to \u201cconnecting online through voice or video calls are as good as in-person for work-related tasks.\u201d<\/p>\n<p class=\"quote-text-author\">2022 state of human connections at work report<\/p>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<p><b>Solution<\/b><span style=\"font-weight: 400;\">: Keep remote employees connected and effortlessly productive by encouraging them to participate in more voice and <a href=\"https:\/\/www.ringcentral.com\/video-call.html\">video calls<\/a>.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">6. Team messaging builds strong communicators<\/span><\/h2>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"quote-text-break-point-large\">\n<p class=\"quote-text\">58% believe colleagues that rely on team messaging are better communicators.<\/p>\n<p class=\"quote-text-author\">2022 state of human connections at work report<\/p>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<p><b>Solution<\/b><span style=\"font-weight: 400;\">: Team messaging isn\u2019t just for sending plain words like \u201cThank you\u201d and \u201cHow\u2019s your day?\u201d Take advantage of extra messaging capabilities, like sending a fun gif, creating a new note, or adding a file attachment alongside your message.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">7. Workers want an all-in-one package for communication<\/span><\/h2>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"quote-text-break-point-large\">\n<p class=\"quote-text\">83% agree having access to a messaging platform, voice calling, and video meetings all in one app is ideal.<\/p>\n<p class=\"quote-text-author\">2022 state of human connections at work report<\/p>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<p><b>Solution<\/b><span style=\"font-weight: 400;\">: Turn to one vendor for all your business communications needs. Simplify your communications into a single app that includes phone calls, video conferencing, fax, SMS, chat, and contact center. Bonus points if you can find a vendor that\u2019s an industry leader.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">8. Employees need freedom to work wherever they go<\/span><\/h2>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"quote-text-break-point-large\">\n<p class=\"quote-text\">75% believe freedom to work from anywhere is the norm for all relevant industries.<\/p>\n<p class=\"quote-text-author\">2022 state of human connections at work report<\/p>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<p><b>Solution<\/b><span style=\"font-weight: 400;\">: Pick a communications tool that makes it easy for you and your team to work from anywhere.<\/span> <span style=\"font-weight: 400;\">Remember to find one that works on any device so you can seamlessly switch between your phone, tablet, or laptop.<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\"><a id=\"two\"><\/a>What\u2019s next?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">So what do all these stats mean? They mean it\u2019s time to reevaluate your communications tech stack and upgrade to an award-winning unified communications platform, like <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\"><span style=\"font-weight: 400;\">RingCentral MVP<\/span><span style=\"font-weight: 400;\">\u2122<\/span><\/a><span style=\"font-weight: 400;\">, that makes your small business look big.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral MVP is easy to use and powerful enough to grow with your business. Not only will you and your team be able to work from anywhere, but it can connect with your business apps and systems\u2014tap into 250+ integrations in the<\/span><a href=\"http:\/\/apps.ringcentral.com\/\"> <span style=\"font-weight: 400;\">RingCentral App Gallery<\/span><\/a><span style=\"font-weight: 400;\"> and open APIs through the<\/span><a href=\"http:\/\/developer.ringcentral.com\/\"> <span style=\"font-weight: 400;\">RingCentral developer portal<\/span><\/a><span style=\"font-weight: 400;\"> to customize your workflows.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Learn how you can grow your business and feel confident in your communications tech stack with RingCentral MVP. There\u2019s a reason why RingCentral is<\/span><span style=\"font-weight: 400;\"> trusted by more than 350,000 small businesses\u2014come join the family.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"rc-subscribe\" id=\"new-rc-subscribe\"  style=\"background-image:url('\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/subscribe.png')\">\n\t\t<button class=\"close js-popup-close\"><svg class=\"icon_close_mobile\" width=\"20\" height=\"20\"><use xlink:href=\"#icon_close_mobile\"><\/use><\/svg><\/button><\/p>\n<div class=\"rc-subscribe__wrapper\">\n<div class=\"rc-subscribe__wrapper_text\">\n<h3 class=\"rc-subscribe__title h2\">Stay informed with RingCentral<\/h3>\n<div class=\"rc-subscribe__subtitle\">Subscribe to our emails for the latest blogs, events, and exclusive content on AI-powered communication solutions. Stay ahead with insights and tips from the leader in trusted AI communications.<\/p>\n<p>\t\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/legal\/privacy-notice.html\" target=\"_blank\" data-dl-name=\"Privacy Notic\" data-dl-element=\"link\" data-dl-additional-info=\"social\" rel=\"noreferrer noopener\">Privacy Notice<\/a>\n\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"rc-subscribe__wrapper_form\">\n<form class=\"\" data-event-init=\"true\" novalidate data-js-form>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\tname=\"email\"\n\t\t\t\t\t\t\t\tplaceholder=\"Email address *\"\n\t\t\t\t\t\t\t\ttitle=\"Must be valid email. example@yourdomain.com\"\n\t\t\t\t\t\t\t\tminlength=\"4\"\n\t\t\t\t\t\t\t\tmaxlength=\"255\"\n\t\t\t\t\t\t\t\ttype=\"email\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tpattern=\"[a-z0-9._%+\\-]+@[a-z0-9.\\-]+\\.[a-z]{2,}$\"\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\tautocomplete=\"on\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-events-hover=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"email\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"LET'S WORK TOGETHER\"\n\t\t\t\t\t\t\t\taria-label=\"Email address *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"email-subscribe-errors\"\n\t\t\t\t\t\t><br \/>\n\t\t\t\t\t\t<span class=\"field__errors\" id=\"email-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<select\n\t\t\t\t\t\t\t\tname=\"Country__c\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-label=\"Country *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"country-subscribe-errors\"\n\t\t\t\t\t\t><option value=\"\" disabled=\"disabled\" selected=\"selected\">Country<\/option><option value=\"Canada\">Canada<\/option><option value=\"United_States\">United States<\/option><\/select><\/p>\n<p>\t\t\t\t\t\t<span class=\"field__errors\" id=\"country-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<button type=\"submit\" data-event-init=\"true\">Subscribe<\/button>\n\t\t\t\t\t<\/div>\n<\/p><\/form>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"confirm-form\" role=\"status\" aria-live=\"polite\" style=\"display: none;\" aria-hidden=\"true\">\n<div class=\"confirm-form__text\">Thank you for your interest in RingCentral<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights: Communications stats and top tips What\u2019s next? How\u2019s your communications tech stack holding up? Your communications tech stack can make or break your business, so it\u2019s important to build one that both your employees and customers love.\u00a0 To help you better assess your communications tech stack, we surveyed 3,000 people in small and mid-sized &#8230;<\/p>\n","protected":false},"author":29,"featured_media":50195,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[43186],"class_list":["post-50193","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","tag-communications-tech-stack"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>8 stats that will make you rethink your communications tech stack | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Discover eight 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