{"id":50170,"date":"2021-12-06T09:41:31","date_gmt":"2021-12-06T17:41:31","guid":{"rendered":"\/us\/en\/blog\/?p=50170"},"modified":"2025-03-13T06:43:22","modified_gmt":"2025-03-13T13:43:22","slug":"5-powerful-enterprise-phone-features-from-2021","status":"publish","type":"post","link":"\/us\/en\/blog\/5-powerful-enterprise-phone-features-from-2021\/","title":{"rendered":"5 powerful enterprise phone features from 2021"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">We\u2019ve been slowly growing our large enterprise capabilities and customer base, growing at 53% year-over-year in 2021 in this segment. We spoke to our customers and power users to brainstorm all their niche use cases and have developed our software to meet these unique workflows.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Check out these five new enterprise-grade voice features we launched in 2021:<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><b><a id=\"bridged\"><\/a>1. Bridged Call Appearance: Share an extension with multiple users<\/b><\/h2>\n<p><b>Bridged Call Appearance (BCA)<\/b> <span style=\"font-weight: 400;\">enables a primary number to appear on multiple phones so delegates can act on behalf of the phone number owner (boss).<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-large wp-image-50174\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/12\/Bridged-Call-Appearance-1024x822.png\" alt=\"\" width=\"1024\" height=\"822\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Delegates can:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call on behalf, hold, pick up within the group<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Share a line<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Join calls<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Act as the owner of the line (not only answer calls, but initiate calls on behalf of the owner)<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><b>The benefit to users<\/b><span style=\"font-weight: 400;\">:<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">With <strong>BCA<\/strong>, executives can better manage their time by assigning their assistant(s) to make calls on their behalf, pickup calls, and so on. In addition, employees on vacation can ensure messages are attended to by delegating their number to other team members to pick up their calls or even to call back on their behalf.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">BCA creates flexible call handling options between a delegate\/boss use case that allows your team to work your way. No need to adapt your processes to match what your technology can and can\u2019t do\u2014we adapt our technology to you. Connect with your customers in the way you want.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Bridged Call Appearance is currently in customer beta. Contact your customer success or account manager to try it out today<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><b><a id=\"zero\"><\/a>2. Zero Touch Provisioning: Faster deployment, fewer mistakes<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Deploying and configuring network devices is a tedious task that usually involves a lot of repetitive entry of commands. But it could be much simpler.\u00a0<\/span><\/p>\n<p><b>Zero Touch Provisioning<\/b><span style=\"font-weight: 400;\"> (ZTP) eliminates the traditional method of deploying and maintaining devices and allows you to provision new devices in your company automatically, without manual intervention.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-large wp-image-50173\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/12\/Zero-touch-provisioning-1024x379.png\" alt=\"\" width=\"1024\" height=\"379\" \/><\/p>\n<p><span style=\"font-weight: 400;\">The traditional way of setting up a device is by entering the configuration information of the phone to our software by manually typing it in. When the number of devices is small, they&#8217;re added one at a time. When adding hundreds of devices, though, it takes hours of entering repetitive commands that are error prone.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Now with ZTP, admins just need to reboot the phone and it will provision automatically. The experience becomes almost as seamless as the experience when a customer buys a phone directly from us, which is plug and play.<\/span><\/p>\n<h3 class=\"heading h3\"><b>The benefit to admins\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The goal of ZTP is to allow for faster deployment with fewer mistakes. This feature fully automates the setup of devices while reducing the time to get them operational. It eliminates the human errors (and tedious tasks) that come with repetitive typing.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It can save a trip to your various locations and let your users activate their own equipment. It makes equipment upgrades easier. Reinitializing a device with ZTP is an easy way to fix some technical problems. All these benefits add up to <\/span><b>significant savings in money, time, and resources<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<div class=\"rc-subscribe\" id=\"new-rc-subscribe\"  style=\"background-image:url('\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/subscribe.png')\">\n\t\t<button class=\"close js-popup-close\"><svg class=\"icon_close_mobile\" width=\"20\" height=\"20\"><use xlink:href=\"#icon_close_mobile\"><\/use><\/svg><\/button><\/p>\n<div class=\"rc-subscribe__wrapper\">\n<div class=\"rc-subscribe__wrapper_text\">\n<h3 class=\"rc-subscribe__title h2\">Stay informed with RingCentral<\/h3>\n<div class=\"rc-subscribe__subtitle\">Subscribe to our emails for the latest blogs, events, and exclusive content on AI-powered communication solutions. Stay ahead with insights and tips from the leader in trusted AI communications.<\/p>\n<p>\t\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/legal\/privacy-notice.html\" target=\"_blank\" data-dl-name=\"Privacy Notic\" data-dl-element=\"link\" data-dl-additional-info=\"social\" rel=\"noreferrer noopener\">Privacy Notice<\/a>\n\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"rc-subscribe__wrapper_form\">\n<form class=\"\" data-event-init=\"true\" novalidate data-js-form>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\tname=\"email\"\n\t\t\t\t\t\t\t\tplaceholder=\"Email address *\"\n\t\t\t\t\t\t\t\ttitle=\"Must be valid email. example@yourdomain.com\"\n\t\t\t\t\t\t\t\tminlength=\"4\"\n\t\t\t\t\t\t\t\tmaxlength=\"255\"\n\t\t\t\t\t\t\t\ttype=\"email\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tpattern=\"[a-z0-9._%+\\-]+@[a-z0-9.\\-]+\\.[a-z]{2,}$\"\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\tautocomplete=\"on\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-events-hover=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"email\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"LET'S WORK TOGETHER\"\n\t\t\t\t\t\t\t\taria-label=\"Email address *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"email-subscribe-errors\"\n\t\t\t\t\t\t><br \/>\n\t\t\t\t\t\t<span class=\"field__errors\" id=\"email-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<select\n\t\t\t\t\t\t\t\tname=\"Country__c\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-label=\"Country *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"country-subscribe-errors\"\n\t\t\t\t\t\t><option value=\"\" disabled=\"disabled\" selected=\"selected\">Country<\/option><option value=\"Canada\">Canada<\/option><option value=\"United_States\">United States<\/option><\/select><\/p>\n<p>\t\t\t\t\t\t<span class=\"field__errors\" id=\"country-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<button type=\"submit\" data-event-init=\"true\">Subscribe<\/button>\n\t\t\t\t\t<\/div>\n<\/p><\/form>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"confirm-form\" role=\"status\" aria-live=\"polite\" style=\"display: none;\" aria-hidden=\"true\">\n<div class=\"confirm-form__text\">Thank you for your interest in RingCentral<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p><span style=\"font-weight: 400;\">As businesses grow and disperse, hands-on provisioning of each device becomes less practical. Automation is the key to efficient setup, avoidance of errors, and economical management of remote devices. Users want to get online quickly. Less manual intervention means users can get online faster.<\/span><\/p>\n<p><em><span style=\"font-weight: 400;\">Zero Touch Provisioning is globally available for all RingCentral customers.\u00a0<\/span><\/em><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>List of<\/b><a href=\"https:\/\/support.ringcentral.com\/article\/Zero-Touch-Provisioning-Feature-with-Polycom-VVX-Phones.html\"><b> supported phones for zero touch provisioning<\/b><\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><b><a id=\"mobile\"><\/a>3. Mobile Heads-Up Display: Democratizing mobility\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">By launching <strong>Mobile Heads-Up Display (HUD)<\/strong>, we\u2019re bringing the power of enterprise-grade telephony to mobile headsets.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral is the first-to-market with mobile and desktop HUD functionality, making advanced phone capabilities for users such as receptionists and admins more mobile than ever before.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-50176\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/12\/Mobile-HUD-turn-on.gif\" alt=\"\" width=\"540\" height=\"960\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Historically only available on proprietary desk phones or desktops, Mobile HUD allows you to easily view your colleagues&#8217; real-time availability and manage multiple incoming calls, with the capability to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Answer and transfer an incoming call, add users to a current call<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Chat with a colleague directly<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pick up a call on behalf of colleagues with permission\u2014from a desktop or mobile device<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><b>The benefit to users:<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Mobile HUD gives mobile-first power users more flexibility with their work than ever, democratizing mobility for all frontline workers. We put up to 1,000+ phone lines into their headsets and bring sophisticated desk phone capabilities on the go.\u00a0<\/span><\/p>\n<p><em><a href=\"https:\/\/support.ringcentral.com\/article\/8212.html\"><b>Mobile HUD<\/b><\/a><span style=\"font-weight: 400;\"> is <i>currently in customer beta for Android users only. Contact your customer success or account manager to try it out today&#8221;<\/i><\/span><\/em><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><b><a id=\"azure\"><\/a>4. Azure AD integration: Unified authentication<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">We have been working with the Microsoft Azure team to develop the <strong>active directory (AD) integration<\/strong>\u00a0that will support provisioning of users by enterprises who have their Active Directory supported on Azure cloud.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-large wp-image-50175\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/12\/Azure-AD-1024x512.png\" alt=\"\" width=\"1024\" height=\"512\" \/><\/p>\n<p><span style=\"font-weight: 400;\">This is an important step for enterprises that are either moving their on-premises AD to Microsoft Azure cloud or are considering this step for any hyper-cloud environment.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">(Note: The on-premises AD directory provisioning is still supported with the Okta integration)\u00a0<\/span><\/p>\n<h3 class=\"heading h3\"><b>The benefit to users:<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Enterprises who use more SaaS applications want to use the same provisioning and authentication mechanisms across all of their enterprise tools and applications.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">IT administrators like to use their directory service (most common is Active Directory) to be a one-stop shop for provisioning their users as well as being able to remove users if needed from an application.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Azure AD integration is globally available for all RingCentral customers.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><b><a id=\"augmented\"><\/a>5. Augmented user call handling controls<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">We continue to invest in augmenting everything you can do with an enterprise-grade business phone system. And we\u2019ve been focused on creating even more seamless, intelligent workflows for users to own their in-app experience.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In 2021, we doubled down on our advanced user customizations of call routing options. We simplified the experience for creating call flows and even created scenario-based configurations for missed calls\/vacation scenario planning.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-large wp-image-50171\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/12\/Augmented-user-call-handling-controls-1024x417.png\" alt=\"\" width=\"1024\" height=\"417\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Here are some of the new capabilities RingCentral users will enjoy:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Missed calls:<\/b><span style=\"font-weight: 400;\"> Forward the missed call to another extension.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Vacation:<\/b><span style=\"font-weight: 400;\"> Configure a custom rule to forward your calls to another extension while you are on holidays.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Option to <\/span><b>route company call handling and routing<\/b><span style=\"font-weight: 400;\"> to an \u201cAnnouncement or Voicemail box.\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ring the mobile and desktop apps <\/b><b><i>after<\/i><\/b><span style=\"font-weight: 400;\"> the in-office or desk phone has rung first. (Imagine being able to direct your <a href=\"https:\/\/www.ringcentral.com\/business-phone-app.html\">phone app<\/a> to call the retail location first, and then subsequently your mobile app if the office location doesn\u2019t answer.)<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><b>The benefit to users:<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">This gives users the ability to create unique call flows for their business needs. The goal is to augment everything you can do with a phone.\u00a0<\/span><\/p>\n<p><i>This enhancement is globally available for all RingCentral customers.<\/i><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><strong>More to come<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">We\u2019ve been committed to giving you ultimate flexibility in the path to the cloud. Many of these features were ideas from our current customer base, who are a hugely impactful part of our rapid innovation cycles. Thank you for your feedback, and we\u2019ll continue to develop new features based on your needs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Want to try out RingCentral? Learn more at <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\"><b>ringcentral.com\/office\/how-it-works<\/b><\/a><span style=\"font-weight: 400;\"> and sign up for a demo today.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019ve been slowly growing our large enterprise capabilities and customer base, growing at 53% year-over-year in 2021 in this segment. We spoke to our customers and power users to brainstorm all their niche use cases and have developed our software to meet these unique workflows.\u00a0 Check out these five new enterprise-grade voice features we launched &#8230;<\/p>\n","protected":false},"author":1111,"featured_media":50172,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18885],"tags":[1118,4072],"class_list":["post-50170","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ringcentral-newsdesk","tag-phone","tag-voice"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>5 powerful enterprise phone features from 2021 | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"We\u2019ve been slowly growing our large enterprise capabilities and customer base, growing at 53% year-over-year in 2021 in this segment. 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