{"id":49957,"date":"2021-11-10T09:45:48","date_gmt":"2021-11-10T17:45:48","guid":{"rendered":"\/us\/en\/blog\/?p=49957"},"modified":"2025-09-17T23:05:48","modified_gmt":"2025-09-18T06:05:48","slug":"5-phone-hacks-for-admins-that-make-your-small-business-look-big","status":"publish","type":"post","link":"\/us\/en\/blog\/5-phone-hacks-for-admins-that-make-your-small-business-look-big\/","title":{"rendered":"5 phone hacks for admins that make your small business look big"},"content":{"rendered":"<p><b>At a glance:\u00a0<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#schedule\"><b>Schedule call forwarding for business hours<\/b><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#creating\"><strong>Create custom, professional greetings for all phone lines<\/strong><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#integrate\"><strong>Integrate your softphone<\/strong><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#automatically\"><b>Automatically transfer inbound calls to extensions based on caller needs<\/b><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#find\"><strong>Find an agent automatically with phone hunt group<\/strong><\/a><\/li>\n<\/ol>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Small businesses have several competitive advantages over larger companies.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For starters, small businesses can change directions on a whim and make important decisions without lengthy approval processes. They can provide localized, hands-on customer experiences that larger companies can\u2019t contend with.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"rc-post-content-cta rc-post-content-cta_orange\">\n<div class=\"rc-post-content-cta-columns\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t<img decoding=\"async\" width=\"930\" height=\"700\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/08\/Dummies-Guides-Promotion_Blog-image_930x700.png\" class=\"responsive-image\" alt=\"\" \/>\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"headline-copy\" style=\"text-align:left;\"><strong>Everything you need to know about unified communications, made for beginners<\/strong><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n<div class=\"bottom-cta-logo-container\">\n<div class=\"bottom-cta-logo\"><span aria-hidden=\"true\"><svg width=\"154\" height=\"34\" viewBox=\"0 0 154 34\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-logo-1139330139\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t<title id=\"cta-ring-logo-1139330139\">Ring Central Logo<\/title>\t\n\t\t\t\t\t\t\t<path d=\"M154 3.89618H150.386V26.9657H154V3.89618Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M141.313 11.6299C137.976 11.6299 135.388 13.2501 134.95 16.5546H138.504C138.754 15.3082 139.675 14.5591 141.313 14.5591C143.214 14.5591 144.086 15.6499 144.086 17.3647V18.1444H140.438C137.078 18.1444 134.593 19.6411 134.593 22.697C134.593 25.7529 136.619 27.3411 139.55 27.3411C141.826 27.3411 143.323 26.3721 144.133 24.8145H144.288V26.9529H147.716V17.4802C147.702 13.8276 145.833 11.6299 141.313 11.6299ZM140.58 24.5675C139.177 24.5675 138.303 23.8809 138.303 22.7339C138.303 21.4233 139.238 20.7383 140.921 20.7383H144.069L144.086 20.9549C144.088 23.2232 142.777 24.5675 140.58 24.5675Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M128.187 26.9657V19.2047C128.187 16.8979 129.623 15.4317 131.896 15.4317H133.321V12.0036H131.854C130.14 12.0036 128.893 12.6581 128.114 14.1243H127.988V12.0036H124.591V26.9753L128.187 26.9657Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M122.295 23.6627V26.9657H119.833C116.371 26.9657 114.47 25.3615 114.47 21.8997V14.9729H112.008V12.0036H114.47V8.03009H118.088V12.002H122.295V14.9713H118.088V21.4794C118.088 22.851 118.898 23.6611 120.269 23.6611H122.295V23.6627Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M100.161 26.9657V18.3C100.161 16.1793 101.472 14.7917 103.589 14.7917C105.615 14.7917 106.831 15.9627 106.831 18.2535V26.9657H110.452V17.6776C110.452 13.9046 108.618 11.6299 104.872 11.6299C102.593 11.6299 100.851 12.6565 100.073 14.0586H99.9444V12.0036H96.5548V26.9753L100.161 26.9657Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M86.8688 24.3814C84.5925 24.3814 83.0638 22.8542 83.0028 20.4528H94.0699L94.0539 19.2833C94.0539 14.2655 90.8119 11.6443 86.8512 11.6443C82.5729 11.6443 79.448 14.7002 79.448 19.4999C79.448 24.2996 82.3483 27.3555 86.8512 27.3555C90.6226 27.3555 93.085 25.3599 93.802 22.4291H90.2986C89.9103 23.5536 88.9559 24.3814 86.8688 24.3814ZM86.8544 14.6377C89.2222 14.6377 90.6258 15.9787 90.7204 17.8492H82.99C83.3317 15.9483 84.4834 14.6377 86.8544 14.6377Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M68.631 27.3732C74.0243 27.3732 77.0802 24.3814 77.7973 19.9395H74.1301C73.5863 21.9655 72.1105 23.836 68.6294 23.836C65.0457 23.836 62.1759 21.3912 62.1759 16.0413C62.1759 10.6914 65.0457 8.2531 68.6294 8.2531C72.2132 8.2531 73.6505 10.1236 74.1301 12.1191H77.7973C77.2037 7.6756 74.1943 4.7865 68.631 4.7865C62.6459 4.7865 58.313 8.96375 58.313 16.0927C58.313 23.2216 62.6459 27.3988 68.631 27.3988V27.3732Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M52.437 12.0036V14.0569H52.2654C51.4553 12.6244 49.7725 11.6282 47.3759 11.6282C43.8676 11.6282 40.7057 14.4034 40.7057 19.2978C40.7057 24.1921 43.8226 26.9978 47.3759 26.9978C49.6827 26.9978 51.043 26.0593 52.0841 24.4712H52.2493V27.625C52.2493 29.3078 51.3141 30.0874 49.7869 30.0874H42.4543V33.3085H49.718C53.7396 33.3085 55.8908 31.0627 55.8908 27.3844V12.0036H52.437ZM48.3689 23.7237C45.9674 23.7237 44.4402 22.2302 44.4402 19.2994C44.4402 16.3685 45.953 14.8719 48.3689 14.8719C50.7061 14.8719 52.2654 16.3653 52.2654 19.2994C52.2654 22.2334 50.7222 23.7237 48.3689 23.7237Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M28.2125 26.9657V18.3C28.2125 16.1793 29.5231 14.7917 31.6438 14.7917C33.6698 14.7917 34.8858 15.9627 34.8858 18.2535V26.9657H38.5V17.6776C38.5 13.9046 36.6664 11.6299 32.9207 11.6299C30.6444 11.6299 28.8846 12.6565 28.105 14.0586H27.9799V12.0036H24.5967V26.9753L28.2125 26.9657Z\" \/>\n\t\t\t\t\t\t\t<path d=\"M21.5423 12.0036H17.9282V26.9673H21.5423V12.0036Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11.6302 16.6477V16.5017C13.8424 15.8905 15.339 14.4051 15.339 11.0684C15.339 7.64031 12.782 5.14423 8.04169 5.14423H0V26.9657H3.73931V18.3H8.29354C10.4143 18.3 11.4746 19.3604 11.4746 21.4811V26.9817H15.2139V21.4811C15.2139 18.3946 13.9033 17.1482 11.6302 16.6477ZM7.84117 14.9329H3.73931V8.51618H7.83956C9.86562 8.51618 11.4233 9.35998 11.4233 11.7277C11.4233 14.0955 9.85119 14.9329 7.84117 14.9329Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M19.7329 9.60219C20.2077 9.60219 20.6729 9.46262 21.0676 9.19794C21.4638 8.93485 21.7718 8.55948 21.9531 8.11994C22.1359 7.68039 22.1824 7.19754 22.091 6.73233C21.998 6.26552 21.7702 5.83721 21.4333 5.50194C21.0964 5.16506 20.6697 4.93727 20.2029 4.84423C19.7361 4.75119 19.2532 4.79931 18.8153 4.98219C18.3758 5.16506 18.002 5.47306 17.7373 5.86769C17.4742 6.26231 17.333 6.72752 17.3347 7.20235C17.3298 7.67879 17.4694 8.144 17.7325 8.54023C17.9956 8.93646 18.3726 9.24446 18.8137 9.42412C19.1041 9.54604 19.4169 9.6054 19.7329 9.60219Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M16.9769 0.548269C16.101 0.914019 15.307 1.44981 14.6364 2.12196L16.332 3.81756C16.7764 3.37 17.3041 3.01548 17.8865 2.77325C18.4688 2.53102 19.0928 2.40429 19.7232 2.40269C20.3537 2.40108 20.9777 2.523 21.5616 2.76362C22.1439 3.00264 22.6749 3.35556 23.1225 3.79991L24.8181 2.10431C23.8106 1.1001 22.5289 0.415123 21.1333 0.139206C19.7377 -0.139919 18.2907 0.00285184 16.9769 0.548269Z\" \/>\n\t\t\t\t\t\t<\/svg><\/span><\/div>\n<\/p><\/div>\n<div class=\"bottom-cta-link\">\n\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/unified-communications-as-a-service.html\" class=\"view-all view-all-brown\" data-dl-name=\"Learn more\" data-dl-element=\"button\" data-dl-additional-info=\"bottom cta banner\" data-no-auto-dl=\"true\">Learn more<span class=\"svg-icon\" aria-hidden=\"true\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-arrow-1139330139\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<title id=\"cta-ring-arrow-1139330139\">Ring Central Logo<\/title>\t\n\t\t\t\t\t<path d=\"M0 11.5C0 11.2239 0.223858 11 0.5 11H21.6797C21.9559 11 22.1797 11.2239 22.1797 11.5V12.5C22.1797 12.7761 21.9559 13 21.6797 13H0.5C0.223858 13 0 12.7761 0 12.5V11.5Z\" ><\/path>\n\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1718 12.0001L15.8086 6.63691C15.6134 6.44165 15.6134 6.12506 15.8086 5.9298L16.5157 5.22269C16.711 5.02743 17.0276 5.02743 17.2228 5.22269L23.6467 11.6465C23.8419 11.8418 23.8419 12.1584 23.6467 12.3536L17.2228 18.7775C17.0276 18.9727 16.711 18.9727 16.5157 18.7775L15.8086 18.0704C15.6134 17.8751 15.6134 17.5585 15.8086 17.3633L21.1718 12.0001Z\" ><\/path>\n\t\t\t\t<\/svg><\/span><\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But of the many advantages small and medium-sized businesses have over larger companies, technology and digital tools often lag behind. The truth is, customers tend to prefer brands with a long, proven track record of positive customer reviews online\u2014<\/span><b>or brands with technologies that enhance the customer\u2019s interactions with that brand<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The good news: cloud communications offers many features that can make your small business <\/span><i><span style=\"font-weight: 400;\">seem<\/span><\/i><span style=\"font-weight: 400;\"> much bigger. With the right tools, you can provide <\/span><b>exceptional experiences<\/b><span style=\"font-weight: 400;\"> to your callers without losing the agility and adaptability that makes your small business unique. Some providers even offer the option to get a <a href=\"https:\/\/www.ringcentral.com\/can-i-buy-a-specific-phone-number.html\">custom phone number<\/a> that&#8217;s memorable and aligned with your brand, further enhancing your professional image.<\/span><\/p>\n<hr \/>\n<p class=\"p1\">\ud83d\udcde Did you know employees feel most connected through voice communication? Access new phone stats in our latest report.<\/p>\n<p class=\"p1\">\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/report\/power-of-voice-communication-at-work.pdf\" data-id=\"69d25489c761d\" id=\"69d25489c761d\">\n\t\t<button tabindex=\"on\"  on=\"tap:69d25489c761d.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd9 Get the report<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udc40 \u200a Get this free report to learn more about the power of voice communication at work. <\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69d25489c761d.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy! <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">Here are five ways to make your small business look big with the <\/span><a href=\"https:\/\/www.ringcentral.com\/solutions\/office\/call.html\"><b>RingCentral MVP\u2122 phone<\/b><\/a><b>:\u00a0<\/b><\/p>\n<p>&nbsp;<\/p>\n<h2><b><a id=\"schedule\"><\/a>1. <\/b><b>Schedule call forwarding for business hours and orchestrate the call flow<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">One of the most powerful tools in <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\"><span style=\"font-weight: 400;\">RingCentral&#8217;s phone capabilities<\/span><\/a><span style=\"font-weight: 400;\"> is the ability to <\/span><b>create business rules<\/b><span style=\"font-weight: 400;\">: during business hours, after hours, and just about any time of day you specify.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Admins and users can configure where to receive incoming calls during <\/span><a href=\"https:\/\/support.ringcentral.com\/article\/5-10-Editing-your-Extension-s-After-Hours-Rules-via-Web.html\"><span style=\"font-weight: 400;\">or after active user hours<\/span><\/a><span style=\"font-weight: 400;\"> in their RingCentral online account.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-49959\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/11\/Call-forwarding.png\" alt=\"\" width=\"930\" height=\"700\" \/><\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">You can be as specific as:\u00a0<\/span><i><\/i><\/p>\n<ul>\n<li><i><span style=\"font-weight: 400;\">When a call is received, play [insert your musical choice here] on hold until a call is received.\u00a0<\/span><\/i><\/li>\n<li><i><span style=\"font-weight: 400;\">The music on hold is a custom song, which can be related to your brand or company.\u00a0<\/span><\/i><\/li>\n<li><i><span style=\"font-weight: 400;\">Interrupt the music every 15 seconds with \u201cthank you for holding, please stay on the line. We will be with you as soon as we can.\u201d\u00a0<\/span><\/i><\/li>\n<li><i><span style=\"font-weight: 400;\">Wait 15 seconds before forwarding the call to the next receptionist. If the receptionist does not pick up, send the call to voicemail.\u00a0<\/span><\/i><\/li>\n<li><i><span style=\"font-weight: 400;\">Send transcribed voicemails to <\/span><\/i><a href=\"mailto:XXX@email.com\"><i><span style=\"font-weight: 400;\">XXX@email.com<\/span><\/i><\/a><i><span style=\"font-weight: 400;\">.<\/span><\/i><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This feature is more commonly known as <a href=\"https:\/\/www.ringcentral.com\/office\/features\/answering-rules\/overview.html\"><b>call routing<\/b><\/a>. In RingCentral, you can <b>create and manage custom answering rules<\/b> for any web-enabled computer or mobile. You can also <b>forward important calls<\/b> directly to your mobile number\u2014and route all other calls to the office phone, voicemail, or virtually any phone in the world.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral users also have access to <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/features\/answering-rules\/overview.html\"><b>powerful scheduling options<\/b><\/a><span style=\"font-weight: 400;\">. With the scheduling feature, you can <\/span><b>customize days and hours of operation, give each employee or department separate business hours, and set after-hours rules<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/support.ringcentral.com\/article\/9758.html\"><b>Set up call forwarding for business hours<\/b><\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><b><a id=\"create\"><\/a>2. Create custom, professional greetings for all phone lines<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-49960\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/11\/Customized-greeting.png\" alt=\"\" width=\"930\" height=\"700\" \/><\/p>\n<p><span style=\"font-weight: 400;\">In RingCentral, <\/span><span style=\"font-weight: 400;\">any greeting <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/features\/professionally-recorded-greetings\/overview.html\"><span style=\"font-weight: 400;\">can be customized<\/span><\/a><span style=\"font-weight: 400;\"> with your own voice, your CEO\u2019s voice, a professional voice-over, or any music you prefer. You can also record a greeting, save it as a .WAV file, and import it into the greetings section you want to customize.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Customized greetings give your callers a human experience when they reach you, and it sets the tone for an excellent customer service interaction. It\u2019s also a great opportunity to positively present your brand while confirming that callers have the right number.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/support.ringcentral.com\/article\/Uploading-Company-Business-Hours-Greeting.html\"><b>Set up a custom company greeting\u00a0<\/b><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/support.ringcentral.com\/article\/9720.html\"><b>Set up a user greeting<\/b><\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><b><a id=\"integrate\"><\/a>3. Integrate your softphone<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-49965\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/11\/Make-a-Phone-Call-Desktop.gif\" alt=\"\" width=\"600\" height=\"334\" \/><\/p>\n<p><span style=\"font-weight: 400;\">The RingCentral MVP softphone allows you to make and receive calls <\/span><b><i>inside any app<\/i><\/b><b> you integrate it with<\/b><span style=\"font-weight: 400;\">. That means when you integrate RingCentral with your favorite business apps, you can access the softphone without ever having to switch back to RingCentral.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Check out our extensive <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/\"><b>App Gallery<\/b><\/a><span style=\"font-weight: 400;\">, which includes over 275 pre-built integrations with the most popular business apps. For more proprietary apps, you can build your own softphone integrations with <\/span><a href=\"https:\/\/developers.ringcentral.com\/api-products\/voice\"><b>RingCentral voice APIs<\/b><\/a><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><b><\/b><\/p>\n<h3 class=\"heading h3\"><b>Benefits of a softphone:<\/b><\/h3>\n<p><b>1. Make and answer calls from your computer\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/features\/softphone\/overview.html\"><span style=\"font-weight: 400;\">softphone<\/span><\/a><span style=\"font-weight: 400;\"> is part of the desktop app, which is included at no additional cost with all <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\"><span style=\"font-weight: 400;\">RingCentral MVP<\/span><\/a><span style=\"font-weight: 400;\"> editions.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Plug in a headset or simply use your computer\u2019s speakers and microphone to turn any computer into a phone and call controller.<\/span> <span style=\"font-weight: 400;\">Make calls to any of your contacts with a single click.<\/span><\/p>\n<p><b>2. Manage and control your calls better\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Easily switch calls, mute calls, or send callers to voicemail. Park a telephone call at a virtual location and retrieve it from any other phone or <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/features\/softphone\/overview.html\"><span style=\"font-weight: 400;\">softphone<\/span><\/a><span style=\"font-weight: 400;\"> in your system\u2014even a mobile device can pick up a parked call. Seamlessly flip an ongoing call to your desk phone, computer, or mobile device.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-49961\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/11\/Softphone.png\" alt=\"\" width=\"930\" height=\"700\" \/><\/p>\n<p><b>3. Record calls with a softphone<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Record a single call, or change your settings to automatically record all your calls. Download recorded conversations, store them on your computer, or forward them to others for review.<\/span><\/p>\n<p><b>4. Send callers text-to-speech in real time<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Communicate with your callers without picking up your handset. Allow callers to hear a default message or type a personalized one to be transmitted via text-to-speech technology when you\u2019re too busy to take a call.<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><a href=\"https:\/\/support.ringcentral.com\/article\/ringcentral-phone-using-softphone.html\"><b>How to use the RingCentral MVP softphone<\/b><\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><b><a id=\"automatically\"><\/a>4. Automatically transfer inbound calls to extensions based on caller needs<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">In <\/span><b>RingCentral MVP<\/b><span style=\"font-weight: 400;\">, each extension can have their own individual business rules and hours of operation.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Every user has the ability to <\/span><a href=\"https:\/\/support.ringcentral.com\/article\/RingCentral-Phone-Transfer-a-Call.html\"><span style=\"font-weight: 400;\">transfer calls<\/span><\/a><span style=\"font-weight: 400;\"> to any extension in their company\u2019s setup. During a call transfer, the user presses a transfer button to pass an active call on to someone else before disconnecting themselves from the call.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is different from call forwarding, where inbound calls are automatically forwarded to a preset number without first going through a human recipient.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-49963\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/11\/Call-transfer.png\" alt=\"\" width=\"930\" height=\"700\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Transferring a call is much more than having your colleague on speed dial. It\u2019s all about providing the best service possible to your callers. For example, a phone call is often a potential customer\u2019s first point of contact with a business. If they feel dissatisfied with the experience, chances are they\u2019ll go straight to your competitors.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Before doing a <\/span><a href=\"https:\/\/www.ringcentral.com\/call-transfers.html\"><span style=\"font-weight: 400;\">cold transfer<\/span><\/a><span style=\"font-weight: 400;\">, consider whether the destination department is well-staffed to answer calls and whether they have voicemail set up. Otherwise, your caller will reach a dead end and have to start their call all over again.<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><a href=\"https:\/\/support.ringcentral.co.uk\/s\/article\/Transfer-Calls-Another-Extension?language=en_GB\"><b>Transfer calls to another extension<\/b><\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><b><a id=\"find\"><\/a>5. Find an agent automatically with a phone hunt group<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">When a caller reaches your phone line, they expect the right agent to answer their call in a timely manner. If an agent isn\u2019t available, they should get automatically routed to another agent.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-49958\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/11\/Hunt-group.png\" alt=\"\" width=\"930\" height=\"700\" \/><\/p>\n<p><span style=\"font-weight: 400;\">In a <\/span><a href=\"https:\/\/support.ringcentral.com\/article\/10183.html\"><span style=\"font-weight: 400;\">phone hunt group<\/span><\/a><span style=\"font-weight: 400;\">, when your customers call your official <a href=\"https:\/\/www.ringcentral.com\/office\/features\/local-numbers\/overview.html\">phone number<\/a>, the hunting number begins hunting calls. It searches for the first available member of the phone hunt group.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Hunting calls rely on an <\/span><a href=\"https:\/\/www.ringcentral.com\/solutions\/office\/call.html\"><span style=\"font-weight: 400;\">algorithm<\/span><\/a><span style=\"font-weight: 400;\"> that is created alongside a hunt group phone. The phone can contain multiple groups within one hunt group based on the number of extensions you provide.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It can forward calls to an extension that leads to sales, tech, customer service, etc. where members are waiting to answer. Who answers the call depends on the method you choose for the hunt group phone.<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><a href=\"https:\/\/support.ringcentral.com\/article\/Set-up-Ring-Group.html\"><b>Set up a RingCentral call hunt group<\/b><\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><b>Small business with enterprise-level communications<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Large companies might have a leg up when it comes to customer service technologies, but with the right phone tools, small businesses can provide the same level of service as any large company.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The best part? You can do it all in <\/span><b>RingCentral MVP<\/b><span style=\"font-weight: 400;\">. No need for additional, costly <a href=\"https:\/\/www.ringcentral.com\/call-center.html\">call center<\/a> solutions. Your users have everything they need to provide enterprise-level service all in one platform.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Not a user yet? Learn more about <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\"><b>RingCentral MVP here<\/b><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/www.ringcentral.com\/view_demo.html\"><b>request a demo<\/b><\/a><span style=\"font-weight: 400;\"> when you\u2019re ready.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At a glance:\u00a0 Schedule call forwarding for business hours Create custom, professional greetings for all phone lines Integrate your softphone Automatically transfer inbound calls to extensions based on caller needs Find an agent automatically with phone hunt group &nbsp; Small businesses have several competitive advantages over larger companies.\u00a0 For starters, small businesses can change directions &#8230;<\/p>\n","protected":false},"author":1111,"featured_media":49962,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901,18390],"tags":[245],"class_list":["post-49957","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","category-communication-and-collaboration","tag-it"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>5 phone hacks for admins that make your small business look big | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"At a glance:\u00a0 Schedule call forwarding for business hours Create custom, professional greetings for all phone lines Integrate your softphone Automatically\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/5-phone-hacks-for-admins-that-make-your-small-business-look-big\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5 phone hacks for admins that make your small business look big\" \/>\n<meta property=\"og:description\" content=\"At a glance:\u00a0 Schedule call forwarding for business hours Create custom, professional greetings for all phone lines Integrate your softphone Automatically\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/5-phone-hacks-for-admins-that-make-your-small-business-look-big\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2021-11-10T17:45:48+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-18T06:05:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2021\/11\/Admin-hacks-hero.png\" \/>\n\t<meta property=\"og:image:width\" content=\"930\" \/>\n\t<meta property=\"og:image:height\" content=\"700\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Ashima Bhatt\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ashima Bhatt\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.ringcentral.com\/us\/en\/blog\/5-phone-hacks-for-admins-that-make-your-small-business-look-big\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/5-phone-hacks-for-admins-that-make-your-small-business-look-big\/\"},\"author\":{\"name\":\"Ashima Bhatt\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/a2f52f80160ba00077b7f0cd5ae404cd\"},\"headline\":\"5 phone hacks for admins that make your small business look big\",\"datePublished\":\"2021-11-10T17:45:48+00:00\",\"dateModified\":\"2025-09-18T06:05:48+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/5-phone-hacks-for-admins-that-make-your-small-business-look-big\/\"},\"wordCount\":1399,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.ringcentral.com\/us\/en\/blog\/5-phone-hacks-for-admins-that-make-your-small-business-look-big\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2021\/11\/Admin-hacks-hero.png\",\"keywords\":[\"IT\"],\"articleSection\":[\"Business &amp; leadership\",\"Communication &amp; collaboration\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"\/us\/en\/blog\/5-phone-hacks-for-admins-that-make-your-small-business-look-big\/\",\"url\":\"https:\/\/www.ringcentral.com\/us\/en\/blog\/5-phone-hacks-for-admins-that-make-your-small-business-look-big\/\",\"name\":\"5 phone hacks for admins that make your small business look big | RingCentral Blog\",\"isPartOf\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.ringcentral.com\/us\/en\/blog\/5-phone-hacks-for-admins-that-make-your-small-business-look-big\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.ringcentral.com\/us\/en\/blog\/5-phone-hacks-for-admins-that-make-your-small-business-look-big\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2021\/11\/Admin-hacks-hero.png\",\"datePublished\":\"2021-11-10T17:45:48+00:00\",\"dateModified\":\"2025-09-18T06:05:48+00:00\",\"description\":\"At a glance:\u00a0 Schedule call forwarding for business hours Create custom, professional greetings for all phone lines Integrate your softphone Automatically\",\"breadcrumb\":{\"@id\":\"https:\/\/www.ringcentral.com\/us\/en\/blog\/5-phone-hacks-for-admins-that-make-your-small-business-look-big\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.ringcentral.com\/us\/en\/blog\/5-phone-hacks-for-admins-that-make-your-small-business-look-big\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.ringcentral.com\/us\/en\/blog\/5-phone-hacks-for-admins-that-make-your-small-business-look-big\/#primaryimage\",\"url\":\"\/us\/en\/blog\/wp-content\/uploads\/2021\/11\/Admin-hacks-hero.png\",\"contentUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2021\/11\/Admin-hacks-hero.png\",\"width\":930,\"height\":700},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.ringcentral.com\/us\/en\/blog\/5-phone-hacks-for-admins-that-make-your-small-business-look-big\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"\/us\/en\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"5 phone hacks for admins that make your small business look big\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\",\"name\":\"RingCentral Blog\",\"description\":\"Intelligent Communications\",\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\",\"name\":\"RingCentral\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/\",\"url\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png\",\"contentUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png\",\"width\":2048,\"height\":309,\"caption\":\"RingCentral\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/ringcentral\",\"https:\/\/x.com\/ringcentral\",\"https:\/\/www.linkedin.com\/company\/ringcentral\/\",\"https:\/\/www.instagram.com\/ringcentral\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/a2f52f80160ba00077b7f0cd5ae404cd\",\"name\":\"Ashima Bhatt\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/948159ccdf4a9ef4bdee1e1d9cfd9bd34a768ffd093d7e259e1b712976b67b71?s=96&d=mm&r=g\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/948159ccdf4a9ef4bdee1e1d9cfd9bd34a768ffd093d7e259e1b712976b67b71?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/948159ccdf4a9ef4bdee1e1d9cfd9bd34a768ffd093d7e259e1b712976b67b71?s=96&d=mm&r=g\",\"caption\":\"Ashima Bhatt\"},\"description\":\"Ashima Bhatt is the Director of Product Marketing for RingCentral's core Message, Video, Phone product offering. She uses RingCentral as a platform to share with the world how to connect people in meaningful and compelling ways to build forward.\",\"url\":\"\/us\/en\/blog\/author\/ashima-bhatt\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"5 phone hacks for admins that make your small business look big | RingCentral Blog","description":"At a glance:\u00a0 Schedule call forwarding for business hours Create custom, professional greetings for all phone lines Integrate your softphone Automatically","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/us\/en\/blog\/5-phone-hacks-for-admins-that-make-your-small-business-look-big\/","og_locale":"en_US","og_type":"article","og_title":"5 phone hacks for admins that make your small business look big","og_description":"At a glance:\u00a0 Schedule call forwarding for business hours Create custom, professional greetings for all phone lines Integrate your softphone Automatically","og_url":"https:\/\/www.ringcentral.com\/us\/en\/blog\/5-phone-hacks-for-admins-that-make-your-small-business-look-big\/","og_site_name":"RingCentral Blog","article_publisher":"https:\/\/www.facebook.com\/ringcentral","article_published_time":"2021-11-10T17:45:48+00:00","article_modified_time":"2025-09-18T06:05:48+00:00","og_image":[{"width":930,"height":700,"url":"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2021\/11\/Admin-hacks-hero.png","type":"image\/png"}],"author":"Ashima Bhatt","twitter_card":"summary_large_image","twitter_creator":"@ringcentral","twitter_site":"@ringcentral","twitter_misc":{"Written by":"Ashima Bhatt","Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.ringcentral.com\/us\/en\/blog\/5-phone-hacks-for-admins-that-make-your-small-business-look-big\/#article","isPartOf":{"@id":"\/us\/en\/blog\/5-phone-hacks-for-admins-that-make-your-small-business-look-big\/"},"author":{"name":"Ashima Bhatt","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/a2f52f80160ba00077b7f0cd5ae404cd"},"headline":"5 phone hacks for admins that make your small business look big","datePublished":"2021-11-10T17:45:48+00:00","dateModified":"2025-09-18T06:05:48+00:00","mainEntityOfPage":{"@id":"\/us\/en\/blog\/5-phone-hacks-for-admins-that-make-your-small-business-look-big\/"},"wordCount":1399,"publisher":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization"},"image":{"@id":"https:\/\/www.ringcentral.com\/us\/en\/blog\/5-phone-hacks-for-admins-that-make-your-small-business-look-big\/#primaryimage"},"thumbnailUrl":"\/us\/en\/blog\/wp-content\/uploads\/2021\/11\/Admin-hacks-hero.png","keywords":["IT"],"articleSection":["Business &amp; leadership","Communication &amp; collaboration"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"\/us\/en\/blog\/5-phone-hacks-for-admins-that-make-your-small-business-look-big\/","url":"https:\/\/www.ringcentral.com\/us\/en\/blog\/5-phone-hacks-for-admins-that-make-your-small-business-look-big\/","name":"5 phone hacks for admins that make your small business look big | RingCentral Blog","isPartOf":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.ringcentral.com\/us\/en\/blog\/5-phone-hacks-for-admins-that-make-your-small-business-look-big\/#primaryimage"},"image":{"@id":"https:\/\/www.ringcentral.com\/us\/en\/blog\/5-phone-hacks-for-admins-that-make-your-small-business-look-big\/#primaryimage"},"thumbnailUrl":"\/us\/en\/blog\/wp-content\/uploads\/2021\/11\/Admin-hacks-hero.png","datePublished":"2021-11-10T17:45:48+00:00","dateModified":"2025-09-18T06:05:48+00:00","description":"At a glance:\u00a0 Schedule call forwarding for business hours Create custom, professional greetings for all phone lines Integrate your softphone Automatically","breadcrumb":{"@id":"https:\/\/www.ringcentral.com\/us\/en\/blog\/5-phone-hacks-for-admins-that-make-your-small-business-look-big\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ringcentral.com\/us\/en\/blog\/5-phone-hacks-for-admins-that-make-your-small-business-look-big\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.ringcentral.com\/us\/en\/blog\/5-phone-hacks-for-admins-that-make-your-small-business-look-big\/#primaryimage","url":"\/us\/en\/blog\/wp-content\/uploads\/2021\/11\/Admin-hacks-hero.png","contentUrl":"\/us\/en\/blog\/wp-content\/uploads\/2021\/11\/Admin-hacks-hero.png","width":930,"height":700},{"@type":"BreadcrumbList","@id":"https:\/\/www.ringcentral.com\/us\/en\/blog\/5-phone-hacks-for-admins-that-make-your-small-business-look-big\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"\/us\/en\/blog\/"},{"@type":"ListItem","position":2,"name":"5 phone hacks for admins that make your small business look big"}]},{"@type":"WebSite","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/","name":"RingCentral Blog","description":"Intelligent Communications","publisher":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization","name":"RingCentral","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/","url":"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png","contentUrl":"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png","width":2048,"height":309,"caption":"RingCentral"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ringcentral","https:\/\/x.com\/ringcentral","https:\/\/www.linkedin.com\/company\/ringcentral\/","https:\/\/www.instagram.com\/ringcentral"]},{"@type":"Person","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/a2f52f80160ba00077b7f0cd5ae404cd","name":"Ashima Bhatt","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/948159ccdf4a9ef4bdee1e1d9cfd9bd34a768ffd093d7e259e1b712976b67b71?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/948159ccdf4a9ef4bdee1e1d9cfd9bd34a768ffd093d7e259e1b712976b67b71?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/948159ccdf4a9ef4bdee1e1d9cfd9bd34a768ffd093d7e259e1b712976b67b71?s=96&d=mm&r=g","caption":"Ashima Bhatt"},"description":"Ashima Bhatt is the Director of Product Marketing for RingCentral's core Message, Video, Phone product offering. She uses RingCentral as a platform to share with the world how to connect people in meaningful and compelling ways to build forward.","url":"\/us\/en\/blog\/author\/ashima-bhatt\/"}]}},"rc_img_url":"\/us\/en\/blog\/wp-content\/uploads\/2021\/11\/Admin-hacks-hero.png","rcblog_by_author":"<a href=\"\/us\/en\/blog\/author\/ashima-bhatt\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/948159ccdf4a9ef4bdee1e1d9cfd9bd34a768ffd093d7e259e1b712976b67b71?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">Ashima Bhatt<\/span><\/a>","rc_author_full_name":"Ashima Bhatt","rc_author_avatar":"\/us\/en\/blog\/wp-content\/uploads\/2023\/03\/Ashima-headshot-scaled-e1679523769912.jpg","rc_author_link":"\/us\/en\/blog\/author\/ashima-bhatt\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/trending\/business-leadership\/amp\">Business &amp; leadership<\/a><a href=\"\/us\/en\/blog\/category\/trending\/communication-and-collaboration\/amp\">, Communication &amp; collaboration<\/a>","amp_link":"\/us\/en\/blog\/5-phone-hacks-for-admins-that-make-your-small-business-look-big\/amp","excerpt_title":"5 phone hacks for admins that make your small business lo...","_links":{"self":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/49957","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/users\/1111"}],"replies":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/comments?post=49957"}],"version-history":[{"count":0,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/49957\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media\/49962"}],"wp:attachment":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media?parent=49957"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/categories?post=49957"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/tags?post=49957"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}