Does it make sense to offer your contact center agents flex-time? Actually, yes \u2013 the rigid schedules that fit some positions and industries aren\u2019t necessarily a good fit for contact centers or contact center agents.<\/p>\n
With the right tools, it\u2019s possible to offer flex-time to your agents and reap benefits for your contact center. Read on to learn how RingCentral\u2019s tools enable you to provide flex-time to your agents.<\/p>\n
\u201cFlex-time\u201d means that workers can alter the time they start and stop working. It doesn\u2019t mean that they work fewer hours.<\/p>\n
In practice, it could look like changing a contact center agent\u2019s shift so that instead of working overnight, he or she works in the afternoon. They\u2019d still be working eight hours \u2013 just not during the same time of day.<\/p>\n
\ud83d\ude03\u00a0 \ud83d\ude20\u00a0 \ud83d\ude23\u00a0 Your first chance to make a good impression is your only chance to make an impression \ud83d\ude03\u00a0 \ud83d\ude20\u00a0 \ud83d\ude23<\/b><\/span><\/p>\n \u00a01\/3 of your customers will leave after just one bad<\/strong> experience! See how RingCentral contact center helped these 6 companies better serve their customers.<\/span><\/p>\n <\/p>\n