{"id":49771,"date":"2021-10-21T11:50:49","date_gmt":"2021-10-21T18:50:49","guid":{"rendered":"\/us\/en\/blog\/?p=49771"},"modified":"2021-10-21T11:50:49","modified_gmt":"2021-10-21T18:50:49","slug":"the-pandemic-didnt-stop-brightspring-from-delivering-essential-health-services-to-high-need-populations","status":"publish","type":"post","link":"\/us\/en\/blog\/the-pandemic-didnt-stop-brightspring-from-delivering-essential-health-services-to-high-need-populations\/","title":{"rendered":"The pandemic didn\u2019t stop BrightSpring from delivering essential health services to high-need populations"},"content":{"rendered":"

In any given year, the 50,000 employees of BrightSpring<\/a>\u00ae<\/sup> Health Services improve the lives of millions of people in high-need populations across the US. As a leading provider of home and community-based health services for people with complex care needs, BrightSpring offers home health care, hospice care, neurorehabilitation, assisted living, job placement, and other essential services to the most vulnerable segments of society.<\/p>\n

And although the company has been serving people in at-risk populations for nearly half a century, the circumstances of 2020 meant that BrightSpring\u2019s millions of patients and clients needed the company\u2019s services more than ever.<\/p>\n

Thankfully, even though some BrightSpring teams across the country had to work from home during COVID, the company was able to continue providing essential services without interruption. This was enabled in part to their cloud phone solution.<\/p>\n

A team member working from home, but still supporting clients<\/strong><\/h3>\n

Travis McCreary is the IT Project and Support Manager for Equus Workforce Solutions, a BrightSpring affiliate that offers employment and training services. Equus, in fact, is a leading workforce solutions company with hundreds of locations nationwide serving more than a million job seekers every year.<\/p>\n

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The US\u2019s Top Provider of Complex Healthcare Services Found a Phone Solution That Simplified Their Operations<\/div>\n<\/p><\/div>\n<\/p><\/div>\n
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\n\t\t\t\t\t\t\tRing Central Logo<\/title>\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/svg><\/span><\/div>\n<\/p><\/div>\n
\n\t\t\t\tRead the case study\n\t\t\t\t\tRing Central Logo<\/title>\t\n\t\t\t\t\t<\/path>\n\t\t\t\t\t<\/path>\n\t\t\t\t<\/svg><\/span><\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n

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When the lockdowns forced millions of people out of their jobs, the Equus team was inundated with requests for help. As Travis notes, even though many of their own offices had been forced to shut down, the team was still there for the job seekers who were counting on them.<\/p>\n

\u201cA lot of the credit for the smoothness of the remote-work transition goes to RingCentral,\u201d Travis says. \u201cHaving that solution in place, where everyone could handle calls and join meetings from the RingCentral desktop and mobile apps, meant we were able to move very easily and very quickly from the office to working from home.\u201d<\/p>\n

Joe Deaton, the VoIP Engineer who handles communications for several of BrightSpring\u2019s affiliates, points out another benefit of having been able to use the RingCentral cloud solution during the office closures.<\/p>\n

\u201cWe\u2019ve now had the experience of staying productive and connected while a lot of our sites across the country were forced into remote work,\u201d Joe explains. \u201cNow we know for sure that, yes, we could handle a future lockdown without losing productivity\u2014and even that one of our locations could easily transition to working at home if COVID ever hit their office.\u201d<\/p>\n

Providing life-changing services to society\u2019s most vulnerable<\/strong><\/h3>\n

In one heartwarming example of BrightSpring\u2019s use of cloud communications to help people in need during COVID, Travis explains how RingCentral has been playing a role in the company\u2019s emergency housing efforts.<\/p>\n

\u201cWhen the pandemic hit, we were awarded a government contract in San Diego to help the homeless population find emergency housing,\u201d he says. \u201cOur employees are tasked with outreaching to people living on the streets, helping them get tested for COVID, and then supporting them to find shelter.\u201d<\/p>\n

But as Travis explains, those employees don\u2019t have fixed office space. They\u2019re operating out of a hotel and spending their time in the field looking for people to help. \u201cWe\u2019re able to stay in constant communication with those employees, and they\u2019re able to connect with each other because they all have the RingCentral mobile app on their phones. This solution is allowing us to do important work for the populations we\u2019re committed to helping.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

In any given year, the 50,000 employees of BrightSpring\u00ae Health Services improve the lives of millions of people in high-need populations across the US. As a leading provider of home and community-based health services for people with complex care needs, BrightSpring offers home health care, hospice care, neurorehabilitation, assisted living, job placement, and other essential …<\/p>\n","protected":false},"author":1025,"featured_media":49772,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,18674],"tags":[43170,1855,39814,17867,6297],"class_list":["post-49771","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","category-healthcare","tag-brightspring-health-services","tag-cloud-communications","tag-ringcentral-mvp","tag-ringcentral-ucaas","tag-work-from-anywhere"],"acf":[],"yoast_head":"\nThe pandemic didn\u2019t stop BrightSpring from delivering essential health services to high-need populations | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"In any given year, the 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Yee<\/span><\/a>","rc_author_full_name":"Janessa Yee","rc_author_avatar":"\/us\/en\/blog\/wp-content\/uploads\/2021\/02\/Janessa_136-scaled.jpg","rc_author_link":"\/us\/en\/blog\/author\/janessa-yee\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/trending\/customer-experience\/amp\">Customer & employee experience<\/a><a href=\"\/us\/en\/blog\/category\/verticals\/healthcare\/amp\">, Healthcare<\/a>","amp_link":"\/us\/en\/blog\/the-pandemic-didnt-stop-brightspring-from-delivering-essential-health-services-to-high-need-populations\/amp","excerpt_title":"The pandemic didn\u2019t stop BrightSpring from delivering ess...","_links":{"self":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/49771","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/users\/1025"}],"replies":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/comments?post=49771"}],"version-history":[{"count":0,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/49771\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media\/49772"}],"wp:attachment":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media?parent=49771"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/categories?post=49771"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/tags?post=49771"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}