{"id":49727,"date":"2022-10-21T04:12:46","date_gmt":"2022-10-21T11:12:46","guid":{"rendered":"\/us\/en\/blog\/?p=49727"},"modified":"2025-07-02T04:02:53","modified_gmt":"2025-07-02T11:02:53","slug":"empowering-healthcare-providers-to-drive-better-patient-engagement-and-outcomes","status":"publish","type":"post","link":"\/us\/en\/blog\/empowering-healthcare-providers-to-drive-better-patient-engagement-and-outcomes\/","title":{"rendered":"Empowering healthcare providers to drive better patient engagement and outcomes"},"content":{"rendered":"<p><b>Highlights:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Integrating robust collaboration tools (message, video, and phone) with purpose-built mobile devices improves point-of-care efficiency<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Providers can increase chronic care management reimbursements with simple, one-click outbound calls and automated tracking of patient phone time<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Aggregating disparate patient data into a single-view window enables patient support staff to increase single call resolutions and patient satisfaction<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<hr \/>\n<h4 class=\"heading h4\"><strong><span style=\"color: #ff6600;\"><img decoding=\"async\" class=\"alignleft wp-image-54102 size-medium\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/02\/Screen-Shot-2023-02-24-at-5.32.41-PM-e1677278083301-300x265.png\" alt=\"\" width=\"300\" height=\"265\" \/>Free eBook<\/span><\/strong><\/h4>\n<h4 class=\"heading h4\"><strong><span style=\"color: #ff6600;\"> <span style=\"color: #000080;\">&#8220;How cloud communications put connection at the center of care&#8221; <\/span><\/span><\/strong><\/h4>\n<h4 class=\"heading h4\"><span style=\"color: #ff6600;\"><span style=\"color: #000080;\">[MGMA &amp; RingCentral]<\/span><\/span><\/h4>\n<p><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"download-form-widget enterprise-download-form\" data-url=\"https:\/\/assets.ringcentral.com\/us\/ebook\/ideal-patient-experience.pdf\" data-id=\"6a0b8ff189b95\" id=\"6a0b8ff189b95\">\n\t\t<button tabindex=\"on\"  on=\"tap:6a0b8ff189b95.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd9 Read the eBook<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<form class=\"download-form ENTERPRISE\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog Enterprise\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"enterprise download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:6a0b8ff189b95.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\"> Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">Patients and healthcare workers agree: the expansion of delivery models is an important step towards improving access and satisfaction with the healthcare system. But meeting consumer-driven patient expectations and persistent clinician burnout requires new approaches to communications in order to overcome inherent challenges and complexities.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to recent <a href=\"https:\/\/www.ringcentral.com\/collaboration-enabled-care-research-report.html\">RingCentral research<\/a>:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">90% of clinical and patient experience executives believe their current communications platform creates care communication gaps and inefficiencies<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Half of healthcare teams say current communication tools and processes are contributing to staff burnout<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Three quarters believe collaboration improvement can better the patient experience, aid in the implementation of evidence-based standards, and prevent or reduce adverse events<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">As a <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/in-the-shift-to-virtual-healthcare-ringcentral-customers-report-key-advantages\/\"><span style=\"font-weight: 400;\">survey of RingCentral customers<\/span><\/a><span style=\"font-weight: 400;\"> shows, deploying a unified communications solution yields significant improvements on these fronts for all end users: RingCentral customers report a 47% increase in patient satisfaction and a 32% boost to staff productivity.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Healthcare organizations are intensely focused on improving these metrics further, both to better the patient experience and grow operational efficiencies. In our <a href=\"https:\/\/www.ringcentral.com\/collaboration-enabled-care-research-report.html\">collaboration-enabled care research survey<\/a><\/span><span style=\"font-weight: 400;\">, 60% of respondents said collaboration improvement is a Top 3 priority for their organization.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At RingCentral, we\u2019re just as relentlessly focused on helping healthcare providers to achieve this goal. That\u2019s why we\u2019re excited to announce new partnerships with leading healthcare solution providers Ascom, ChronicCareIQ, and ELLKAY that bring transformative new capabilities to RingCentral Message Video Phone\u2122 (MVP\u2122) and RingCentral Contact Center.<\/span><\/p>\n<h2><b>All-in-one communications are a key tool<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The evolution of healthcare demands solutions that remove the complexity of connecting care teams and patients through robust all-in-one communications\u2014message, video, and phone\u2014at the point of care and during other time-sensitive patient encounters.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But to meet the full spectrum of patient and provider needs, solutions need to provide an all-in-one framework that supports the full care continuum, from administrative tasks such as scheduling and billing to multi-team care coordination and proactive patient post-treatment follow-up.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To that end, we\u2019ve defined collaboration-enabled care as a common, singular collaboration framework that allows staff and patients to efficiently and securely collaborate throughout the care delivery cycle. Our new partnerships build on the efficiencies of RingCentral MVP and RingCentral Contact Center to better integrate communications within complex clinical workflows.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"rc-post-content-cta rc-post-content-cta_yellow\">\n<div class=\"rc-post-content-cta-columns\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t<img decoding=\"async\" width=\"2048\" height=\"2524\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/03\/Healthcare-PTT.png\" class=\"responsive-image\" alt=\"\" \/>\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"headline-copy\" style=\"text-align:left;\">Webinar: The financial impact of intelligent healthcare communication<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n<div class=\"bottom-cta-logo-container\">\n<div class=\"bottom-cta-logo\"><span aria-hidden=\"true\"><svg width=\"154\" height=\"34\" viewBox=\"0 0 154 34\" fill=\"#000\" role=\"img\" 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\/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11.6302 16.6477V16.5017C13.8424 15.8905 15.339 14.4051 15.339 11.0684C15.339 7.64031 12.782 5.14423 8.04169 5.14423H0V26.9657H3.73931V18.3H8.29354C10.4143 18.3 11.4746 19.3604 11.4746 21.4811V26.9817H15.2139V21.4811C15.2139 18.3946 13.9033 17.1482 11.6302 16.6477ZM7.84117 14.9329H3.73931V8.51618H7.83956C9.86562 8.51618 11.4233 9.35998 11.4233 11.7277C11.4233 14.0955 9.85119 14.9329 7.84117 14.9329Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M19.7329 9.60219C20.2077 9.60219 20.6729 9.46262 21.0676 9.19794C21.4638 8.93485 21.7718 8.55948 21.9531 8.11994C22.1359 7.68039 22.1824 7.19754 22.091 6.73233C21.998 6.26552 21.7702 5.83721 21.4333 5.50194C21.0964 5.16506 20.6697 4.93727 20.2029 4.84423C19.7361 4.75119 19.2532 4.79931 18.8153 4.98219C18.3758 5.16506 18.002 5.47306 17.7373 5.86769C17.4742 6.26231 17.333 6.72752 17.3347 7.20235C17.3298 7.67879 17.4694 8.144 17.7325 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\/>\n<h2><b>New capabilities, new benefits<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Through newly <a href=\"https:\/\/www.ringcentral.com\/whyringcentral\/company\/pressreleases\/ringcentral-partners-with-leading-healthcare-providers-to-drive-better-patient-outcomes.html\">announced partnerships<\/a> with Ascom, ChronicCareIQ, and ELLKAY, we\u2019re closer than ever to delivering on the goal of collaboration-enabled care. Here are some ways our new joint solutions shrink the ongoing gaps with which healthcare providers continue to struggle.<\/span><\/p>\n<h3><b>Interoperable mobile devices<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Flexible care delivery requires agile hardware that enables providers to treat patients and perform other aspects of their jobs from the point of care or anywhere within a facility.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Via our partnership with Ascom, RingCentral MVP becomes the first cloud communications platform to enable interoperability and offer comprehensive healthcare tools at the point of care.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">New devices include a suite of mobile handsets such as the Ascom Myco 3, which can utilize the RingCentral MVP mobile app. Putting these capabilities in providers\u2019 pockets shrinks communication gaps and inefficiencies that can occur at the point of care, promotes collaboration among all members of healthcare teams, and fully empowers providers to deliver the best care from any location.<\/span><\/p>\n<h3><b>Phone time tracking capabilities<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">With more than 20 Care Management-related codes covered by Medicare, Medicare Advantage, and Commercial Payers, and documentation requirements for remote medical reimbursement, the delivery of virtual healthcare has added a significant administrative burden for healthcare organizations. But both clinicians and support teams tell RingCentral that these backend challenges translate into negative patient experiences.<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our partnership with ChronicCareIQ streamlines activities related to the delivery of phone-based care, helping to simplify this channel.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The new <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/chroniccareiq-for-ringcentral\"><span style=\"font-weight: 400;\">ChronicCareIQ app integration<\/span><\/a><span style=\"font-weight: 400;\"> enables:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">One-click outbound calls to patients<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Automatic tracking calls with patients and caregivers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Easy documentation to allow for improved chronic care management (CCM) and remote patient monitoring (RPM) reimbursements<\/span><\/li>\n<\/ul>\n<h3><b>Unified patient information in a click<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Delivering the best care requires a bird\u2019s-eye view of all a patient\u2019s data, including information from disparate sources and providers. Together with ELLKAY, a leader in healthcare data and end-to-end systems connectivity, RingCentral users have an organized, aggregated view of patient information within the ELLKAY platform via incoming call-generated screen pops to the call center agent screen.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Providing instant, complete access to patient data empowers call agents to resolve patient queries within a single call, also promoting greater patient satisfaction from such interactions.<\/span><\/p>\n<h3><b><img decoding=\"async\" class=\"aligncenter size-full wp-image-49732\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/10\/healthcare-mobile.png\" alt=\"RingCentral for healthcare\" width=\"930\" height=\"467\" \/><\/b><\/h3>\n<h2><b>Making collaboration central to healthcare delivery<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Communication and collaboration have always been central to effective healthcare provider-patient relationships. But the expansion of delivery models adds new complexities\u2014and delivering the best experiences for patients and staff alike requires new technologies to support communications and workflows.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Delivering optimal healthcare requires putting collaboration at the core, with workflows and technology that improve clarity and efficiency. Our new partnerships are one way we\u2019re supporting this evolution.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">Ready to learn more about RingCentral\u2019s healthcare capabilities?<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.ringcentral.com\/office\/industry-solutions\/healthcare-communications-cloud-phone-systems.html\" onclick=\"window.open('https:\/\/www.ringcentral.com\/office\/industry-solutions\/healthcare-communications-cloud-phone-systems.html', '_blank'); return false;\" class=\"shedule-demo-button\">Learn more now<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights: Integrating robust collaboration tools (message, video, and phone) with purpose-built mobile devices improves point-of-care efficiency Providers can increase chronic care management reimbursements with simple, one-click outbound calls and automated tracking of patient phone time Aggregating disparate patient data into a single-view window enables patient support staff to increase single call resolutions and patient satisfaction &#8230;<\/p>\n","protected":false},"author":292,"featured_media":54090,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901,18674],"tags":[43168,7542,17637,1682,10896],"class_list":["post-49727","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","category-healthcare","tag-all-in-one-communications-solution","tag-collaboration-tools","tag-collaboration-enabled-care","tag-healthcare","tag-patient-experience"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Empowering healthcare providers to drive better patient engagement and outcomes | RingCentral 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