{"id":49585,"date":"2021-10-05T01:36:10","date_gmt":"2021-10-05T08:36:10","guid":{"rendered":"\/us\/en\/blog\/?p=49585"},"modified":"2023-01-18T03:27:34","modified_gmt":"2023-01-18T11:27:34","slug":"possibilities-what-you-can-do-with-ringcentral-mvps-open-platform","status":"publish","type":"post","link":"\/us\/en\/blog\/possibilities-what-you-can-do-with-ringcentral-mvps-open-platform\/","title":{"rendered":"Possibilities: What you can do with RingCentral MVP\u2019s open platform"},"content":{"rendered":"<p><strong>Highlights:<\/strong><\/p>\n<ul>\n<li>In a hybrid and remote-first world, people want the freedom to work their way.<\/li>\n<li>RingCentral MVP&#8217;s open platform gives you the ability to create custom workflows for your specific needs.<\/li>\n<li>Choose from over 275 pre-built integrations in the <a href=\"https:\/\/www.ringcentral.com\/apps\/\"><b>App Gallery<\/b><\/a> or build your own using <a href=\"https:\/\/developers.ringcentral.com\/\"><strong>RingCentral Developers<\/strong><\/a>.<\/li>\n<\/ul>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Our modern-day work lives are powered by the cloud. From the apps you use to store important documents to the software you use to create presentations, the cloud has improved our workflows in ways we can\u2019t begin to fathom.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And we\u2019ve only scratched the surface. When the global pandemic upended our traditional work lives, the cloud allowed us to work remotely, maintain operations, and most importantly, stay connected.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t\t\t<\/p>\n<div class=\"rc-bottom-cta rc-bottom-cta__landscape\" style=\"background-color:#FF8800;flex-direction: row-reverse;\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t\t<img decoding=\"async\" width=\"1102\" height=\"830\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/04\/App-gallery.png\" class=\"responsive-image\" alt=\"Over 275 ...\" \/>\t\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"rc-bottom-cta__text\" style=\"color:ffffff;\">\n<h3\n\t\t\t\t\t\t\t\tclass=\"rc-bottom-cta__title headline-copy\"\n\t\t\t\t\t\t\t\tstyle=\"\"\n\t\t\t\t\t\t><strong>Over 275 pre-built integrations to customize your own workflows<\/strong><\/h3>\n<\/p><\/div>\n<div class=\"rc-bottom-cta__btn-wrapper\" style=\"\">\n\t\t\t\t\t\t<a\n\t\t\t\t\t\t\t\tclass=\"btn btn-primary btn-lg rc-bottom-cta__link\"\n\t\t\t\t\t\t\t\ttitle=\"Check out the app gallery\"\n\t\t\t\t\t\t\t\thref=\"https:\/\/www.ringcentral.com\/apps\/\"\n\t\t\t\t\t\t\t\tdata-dl-name=\"Check out the app gallery\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"button\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"bottom cta banner\"\n\t\t\t\t\t\t\t\tdata-no-auto-dl=\"true\"\n\t\t\t\t\t\t\t\tstyle=\"\"\n\t\t\t\t\t\t\t\tonmouseover=\"\"\n\t\t\t\t\t\t\t\tonmouseout=\"this.style.backgroundColor='';this.style.borderColor='';this.style.color='';\"\n\t\t\t\t\t\t>Check out the app gallery<\/a>\n\t\t\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Unified communications, especially, were vital to weathering the global pandemic, and they\u2019ll be just as important in the hybrid and remote workplace.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In a hybrid workplace, workers expect to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Work from <\/span><b>anywhere and everywhere<\/b><span style=\"font-weight: 400;\">: in the office, from home, on the go.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Work from their <\/span><b>computers<\/b> <b>and<\/b> <b>smartphones<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Use all forms of communication, including <\/span><b>messaging, video, and phone<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Collaborate via <\/span><b>scheduled, spontaneous, and ongoing meetings<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">While unified communications provide the tools (message, video, phone) people need to work together, they offer another advantage too: <\/span><b>the ability to integrate and create apps<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\"><b>RingCentral MVP<\/b><\/a><span style=\"font-weight: 400;\">, our open platform allows you to create a communication workflow tailored to your specific needs. With over 275 pre-built integrations in our <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/\"><b>App Gallery<\/b><\/a><span style=\"font-weight: 400;\"> and robust developer tools (APIs, SDKs, widgets) to build your own custom integrations, MVP gives your teams everything they need to work their way.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are a few integrations in RingCentral MVP to check out:<\/span><\/p>\n<h2><b>1. RingCentral for Salesforce<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Successful sales and marketing teams have more than just a winning pitch\u2014they manage and nurture every aspect of their relationships with their customers. That\u2019s why Salesforce is a vital part of many customer relationship workflows.\u00a0<\/span><\/p>\n<p><iframe title=\"YouTube video player\" src=\"\/\/www.youtube.com\/embed\/6OF-zntl6Cc\" width=\"1083\" height=\"609\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" sandbox=\"allow-same-origin allow-scripts allow-presentation\"><\/iframe><\/p>\n<p><span style=\"font-weight: 400;\">But your Salesforce platform can go even further by integrating with your favorite business apps like RingCentral. <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/ringcentral-salesforce\"><b>RingCentral for Salesforce<\/b><\/a><span style=\"font-weight: 400;\"> allows you to make and receive calls directly from your Sales Cloud and Service Cloud, in addition to logging calls, taking notes, and performance reporting.<\/span><\/p>\n<p><b>Features include:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>In-App Calling<\/b><span style=\"font-weight: 400;\">: The integration uses WebRTC technology for calling capabilities like call controls, inbound, and outbound calls without ever navigating away from Salesforce.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>RingCentral Video<\/b><span style=\"font-weight: 400;\">: View your RingCentral Video meetings in your Salesforce calendar. Configure your meeting settings within Salesforce.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>High Velocity Sales (HVS)<\/b><span style=\"font-weight: 400;\">: By powering the telephony side of a sales cadence ,we allow sales reps to click-to-call right from their work queue and log them with a HVS disposition to move sales cadences forward. Only available for Salesforce Lightning.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Performance reporting<\/b><span style=\"font-weight: 400;\">: View a complete dashboard of your team\u2019s performance. Now you can edit and customize the RingCentral Analytics data as a native Salesforce report through our Cloud Phone Report.<\/span><\/li>\n<\/ul>\n<h2><b>2. RingCentral for Google Chrome<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">As a RingCentral user, you have multiple ways to access your communications: desktop app, smartphone app, and browser app. And the best part is that the experience is consistent across all of them.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-49596\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/10\/Chrome-integration-1.gif\" alt=\"\" width=\"904\" height=\"719\" \/><\/p>\n<p><span style=\"font-weight: 400;\">The <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/ringcentral-google-chrome\"><b>RingCentral<\/b> <b>Google Chrome extension<\/b><\/a><span style=\"font-weight: 400;\"> takes it a step further. By adding the Chrome extension, you can access RingCentral features all within your favorite Google applications.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, you can schedule and join video meetings with one click directly from your Google Calendar, and make calls with an embedded softphone at any time. You can also access your call history and contacts list from the embedded softphone too.<\/span><\/p>\n<p><b>Calendar features:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Schedule and join RingCentral Video meetings<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Join waiting rooms<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Access global dial in numbers<\/span><\/li>\n<\/ul>\n<p><b>Softphone features:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Access RingCentral from any Chrome web page<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Visit the RingCentral message hub to view or respond to texts, voicemails, and faxes<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">View your complete communications history (calls, texts, and voicemails)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Manage inbound call handling settings and active call control features (multi-way call, transfer, record, flip, and more)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Combine your RingCentral and Google contacts in one easy-to-search screen<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">And more<\/span><\/li>\n<\/ul>\n<h2><b>3. High-volume SMS<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Emailing might be a great way to reach customers, but text messages have a significantly higher engagement rate. In fact, <\/span><a href=\"https:\/\/venturebeat.com\/2015\/03\/27\/why-businesses-cant-ignore-sms-hint-90-of-people-read-a-text-message-within-the-first-3-minutes\/#:~:text=People%20actually%20read%20text%20messages,MobileSQUARED%2C%20a%20mobile%20research%20firm.\"><span style=\"font-weight: 400;\">90% of people<\/span><\/a><span style=\"font-weight: 400;\"> read a text message within just three minutes of receiving it.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-large wp-image-49599\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/10\/High-volume-SMS-1-1024x645.png\" alt=\"\" width=\"1024\" height=\"645\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Businesses that want to incorporate automatic text messaging have full access to our programmable <\/span><a href=\"https:\/\/developers.ringcentral.com\/api-products\/sms\"><b>SMS and MMS APIs<\/b><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Send targeted or bulk text messages such as appointment reminders, notifications, and promotions. You can send SMS to up to 10,000 recipients all while using your RingCentral phone number.<\/span><\/p>\n<p><b>SMS and MMS API features:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Send and receive text messages<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Send and receive images, videos, and files with MMS<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Send bulk SMS with automated message queuing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Integrate prebuilt apps from the <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/\"><b>App Gallery<\/b><\/a><span style=\"font-weight: 400;\"> or build your own.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Use existing numbers for text messages<\/span><\/li>\n<\/ul>\n<h2><b>4. RingCentral Embeddable<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">At RingCentral, our goal is to make accessing your communications simple yet productive. That starts with giving you the freedom to work within the workflows you\u2019re already familiar with.<\/span><\/p>\n<p><iframe title=\"YouTube video player\" src=\"\/\/www.youtube.com\/embed\/VupvMRwycNg\" width=\"1083\" height=\"609\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" sandbox=\"allow-same-origin allow-scripts allow-presentation\"><\/iframe><\/p>\n<p><span style=\"font-weight: 400;\">In 15 minutes or less, developers can quickly <\/span><a href=\"https:\/\/developers.ringcentral.com\/embeddable-voice.html\"><b>embed RingCentral<\/b><\/a><span style=\"font-weight: 400;\"> into their preferred web applications. This includes every part of <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\"><b>RingCentral MVP<\/b><\/a><span style=\"font-weight: 400;\">: message, video, and phone.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, developers can integrate a full-featured softphone into their web app built specifically for their business. And they can easily customize the UI using CSS.<\/span><\/p>\n<p><b>RingCentral Embeddable features:<\/b><\/p>\n<p><b>1. One-click meetings<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Seamlessly click to schedule, click to start, and click to join meetings within your browser or the RingCentral app.<\/span><\/p>\n<p><b>2. Video recordings<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Record meetings for compliance purposes or to track contents and progress.<\/span><\/p>\n<p><b>3. Inbound screen pop\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Get a preview of who\u2019s calling you before accepting the call or meeting.<\/span><\/p>\n<h2><b>Helping you work your way with our open platform<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Hybrid and remote work encompass much more than simply sending employees home, especially as those work arrangements become permanent. Employees will work from anywhere and everywhere\u2014and their tools should support that level of flexibility.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If messaging, video, and phone are the building blocks of collaboration in a hybrid workplace, then an open platform\u2014where users and entire companies can create custom workflows\u2014gives teams the second essential piece of hybrid work: <\/span><b>the freedom to work their way<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Learn more about what\u2019s possible with our open platform here:<\/span><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/apps\/\"><b>App Gallery<\/b><\/a><\/p>\n<p><a href=\"https:\/\/developers.ringcentral.com\/\"><b>Developers<\/b><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights: In a hybrid and remote-first world, people want the freedom to work their way. RingCentral MVP&#8217;s open platform gives you the ability to create custom workflows for your specific needs. Choose from over 275 pre-built integrations in the App Gallery or build your own using RingCentral Developers. &nbsp; Our modern-day work lives are powered &#8230;<\/p>\n","protected":false},"author":29,"featured_media":49530,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390],"tags":[2766,42954],"class_list":["post-49585","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration","tag-platform","tag-possibilities"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Possibilities: What you can do with RingCentral MVP\u2019s open platform | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Highlights: In a hybrid and remote-first world, people want the freedom to work their way. 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