{"id":49495,"date":"2021-09-27T09:00:33","date_gmt":"2021-09-27T16:00:33","guid":{"rendered":"\/us\/en\/blog\/?p=49495"},"modified":"2025-09-21T21:00:12","modified_gmt":"2025-09-22T04:00:12","slug":"ringcentral-joins-googles-chrome-enterprise-recommended-contact-center-solutions","status":"publish","type":"post","link":"\/us\/en\/blog\/ringcentral-joins-googles-chrome-enterprise-recommended-contact-center-solutions\/","title":{"rendered":"RingCentral joins Google\u2019s Chrome Enterprise recommended contact center solutions"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Highlights:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Companies must provide more agile digital options that can meet customers where they are.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The right contact center solutions can boost agent productivity and agility in operations while moving the needle on customer experience as well.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">A partnership between Google Chrome OS and RingCentral improves agent experience and customer experience.<\/li>\n<\/ul>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Today\u2019s customers think differently about what makes a customer experience positive, and contact centers must now rethink the experiences they provide.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Customers crave secure digital communications<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Increasingly, customers are looking to connect with your <a href=\"https:\/\/www.ringcentral.com\/contact-center.html\">contact center<\/a> via a variety of digital channels.<\/span> <span style=\"font-weight: 400;\">This change in customer preferences means that companies must reach their customers where they are, on the digital channels customers prefer.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As interaction volumes spike, customers are also looking for ways to solve their problems quickly, without being stuck in contact center limbo waiting for help. That means that companies must also provide more agile options, such as chatbots that can handle simple customer inquiries about location or business hours, for example.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Going hand in hand is the concern on security. Opening up more channels is also opening up complexities around security. Companies must ensure that these interactions are more secure than ever.\u00a0<\/span><\/p>\n<hr \/>\n<p>\u2b50<b> Take your contact center to a whole new level <\/b>\u2b50<\/p>\n<p>Next-Gen Cloud Contact Centers for Dummies\u00ae, RingCentral Special Edition\u00a0eBook<\/p>\n<div class=\"download-form-widget enterprise-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/documents\/next-gen-cloud-contact-centers.pdf\" data-id=\"69d7ea490c930\" id=\"69d7ea490c930\">\n\t\t<button tabindex=\"on\"  on=\"tap:69d7ea490c930.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">Get the eBook<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">Next-Gen Cloud Contact Centers for Dummies\u00ae, RingCentral Special Edition eBook<\/div>\n<form class=\"download-form ENTERPRISE\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog Enterprise\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"enterprise download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69d7ea490c930.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\"> Happy reading!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<hr \/>\n<h2><span style=\"font-weight: 400;\">Happy agents = happy customers<\/span><\/h2>\n<p><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">At the same time, agents are looking for better experiences. As the channels they must handle increase, agent experience can plummet. Further, the massive move toward hybrid contact centers has left some agents who work remotely feeling isolated and adrift.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For some agents, it was the first time that they were asked to work from home. Because the move was somewhat abrupt, many agents lacked the necessary training and tools to make that move successfully. It was more important than ever to have a quick and stress-free deployment for work-at-home agents in a way that is less disruptive. And, it is not one time. The ability to have constant safe updates in the backend was critical for agents to have better productivity\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Agent productivity is essential for any contact center measured on the cost of service. It was also serious because the reality is that productive, engaged agents are happier than their non-productive, unengaged counterparts.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Agent experience matters greatly because happy agents ultimately lead to happy customers. RingCentral\u2019s Engage Digital and Engage Voice solutions provide a seamless desktop that is simple and easy to set up and start taking interactions quickly.<\/span><\/p>\n<div class=\"rc-subscribe\" id=\"new-rc-subscribe\"  style=\"background-image:url('\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/subscribe.png')\">\n\t\t<button class=\"close js-popup-close\"><svg class=\"icon_close_mobile\" width=\"20\" height=\"20\"><use xlink:href=\"#icon_close_mobile\"><\/use><\/svg><\/button><\/p>\n<div class=\"rc-subscribe__wrapper\">\n<div class=\"rc-subscribe__wrapper_text\">\n<h3 class=\"rc-subscribe__title h2\">Stay informed with RingCentral<\/h3>\n<div class=\"rc-subscribe__subtitle\">Subscribe to our emails for the latest blogs, events, and exclusive content on AI-powered communication solutions. Stay ahead with insights and tips from the leader in trusted AI communications.<\/p>\n<p>\t\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/legal\/privacy-notice.html\" target=\"_blank\" data-dl-name=\"Privacy Notic\" data-dl-element=\"link\" data-dl-additional-info=\"social\" rel=\"noreferrer noopener\">Privacy Notice<\/a>\n\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"rc-subscribe__wrapper_form\">\n<form class=\"\" data-event-init=\"true\" novalidate data-js-form>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\tname=\"email\"\n\t\t\t\t\t\t\t\tplaceholder=\"Email address *\"\n\t\t\t\t\t\t\t\ttitle=\"Must be valid email. example@yourdomain.com\"\n\t\t\t\t\t\t\t\tminlength=\"4\"\n\t\t\t\t\t\t\t\tmaxlength=\"255\"\n\t\t\t\t\t\t\t\ttype=\"email\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tpattern=\"[a-z0-9._%+\\-]+@[a-z0-9.\\-]+\\.[a-z]{2,}$\"\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\tautocomplete=\"on\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-events-hover=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"email\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"LET'S WORK TOGETHER\"\n\t\t\t\t\t\t\t\taria-label=\"Email address *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"email-subscribe-errors\"\n\t\t\t\t\t\t><br \/>\n\t\t\t\t\t\t<span class=\"field__errors\" id=\"email-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<select\n\t\t\t\t\t\t\t\tname=\"Country__c\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-label=\"Country *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"country-subscribe-errors\"\n\t\t\t\t\t\t><option value=\"\" disabled=\"disabled\" selected=\"selected\">Country<\/option><option value=\"Canada\">Canada<\/option><option value=\"United_States\">United States<\/option><\/select><\/p>\n<p>\t\t\t\t\t\t<span class=\"field__errors\" id=\"country-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<button type=\"submit\" data-event-init=\"true\">Subscribe<\/button>\n\t\t\t\t\t<\/div>\n<\/p><\/form>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"confirm-form\" role=\"status\" aria-live=\"polite\" style=\"display: none;\" aria-hidden=\"true\">\n<div class=\"confirm-form__text\">Thank you for your interest in RingCentral<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<h2><span style=\"font-weight: 400;\">Exploring RingCentral contact center solutions\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">RingCentral continues to innovate in the field of contact center solutions with the goal of powering human connections. Our solutions are designed to enhance agent and customer experience at every level.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, Engage Voice is perfectly designed for <a href=\"https:\/\/www.ringcentral.com\/outbound-contact-center.html\">outbound contact center<\/a> activity. It features a variety of dialers, including manual, preview, progressive, and predictive dialers, customizable agent scripting to ensure the right message for your campaigns, work-from-anywhere agent access, advanced reporting, and analytics to help you spot areas of opportunity or improvement, and more.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Similarly, Engage Digital provides everything your agents need for work across digital channels, including support across multiple digital channels such as Facebook, Twitter, Instagram, email, and chat channels such as What\u2019s App, Apple Business, Facebook Messenger, and Google Business Messages, intelligent routing that leverages AI and machine learning to route contacts to the right agent every time, social media review aggregation to help you spot trends and opportunities, the <\/span><span style=\"font-weight: 400;\">ability to identify ambassadors and detractors while boosting sales with analytics that track volume, activity, and quality across every interaction, and more.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">A new partnership provides more value for contact centers<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">In the spirit of continuous innovation and improvement, RingCentral is pleased to announce a joint partnership with Google. RingCentral\u2019s Engage Voice, Engage Digital, and MVP solutions are now Chrome OS-certified. RingCentral Engage Voice and Engage Digital are now a Chrome Enterprise Recommended Solution for contact centers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Chrome OS is well known for its simplicity, speedy and secure operating system. <img decoding=\"async\" class=\"alignright wp-image-49497 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/09\/Google-blog-1.png\" alt=\"\" width=\"512\" height=\"244\" \/><\/span><\/p>\n<p><strong>Bringing RingCentral&#8217;s contact center solutions together with Chrome OS delivers benefits for customers\u00a0<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Increased agent productivity with the familiar Chrome OS interface and Engage\u2019s comprehensive agent toolset<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">More robust and compliant protection for business and customer information with Chrome OS zero-ransomware protection and RingCentral\u2019s proactive application upgrades and secure platform\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Seamless deployment and easy administration from a central Google Admin console<\/span><\/li>\n<\/ul>\n<p><iframe sandbox=\"allow-scripts allow-same-origin allow-presentation\" title=\"Secure and optimize your contact center with Chrome OS\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/oWrRIr-y0Z0?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen sandbox=\"allow-same-origin allow-scripts allow-presentation\"><\/iframe><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral is excited to offer this next-level contact center solution that enables better agent productivity and experiences, leading to better customer experiences and better contact center outcomes. <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/p\/chrome-enterprise-recommended\"><span style=\"font-weight: 400;\">Learn more about our Chrome Enterprise Recommended Solution<\/span><\/a><span style=\"font-weight: 400;\"> today.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights: Companies must provide more agile digital options that can meet customers where they are. The right contact center solutions can boost agent productivity and agility in operations while moving the needle on customer experience as well. A partnership between Google Chrome OS and RingCentral improves agent experience and customer experience. &nbsp; Today\u2019s customers think &#8230;<\/p>\n","protected":false},"author":1103,"featured_media":49496,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-49495","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>RingCentral joins Google\u2019s Chrome Enterprise recommended contact center solutions | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Highlights: Companies must provide more agile digital options that can meet customers where they are. 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