{"id":49426,"date":"2018-10-24T11:30:05","date_gmt":"2018-10-24T18:30:05","guid":{"rendered":"\/us\/en\/blog\/ringcentral-signs-definitive-agreement-to-acquire-dimelo-a-leading-digital-customer-0\/"},"modified":"2025-09-21T21:08:30","modified_gmt":"2025-09-22T04:08:30","slug":"ringcentral-signs-definitive-agreement-to-acquire-dimelo-a-leading-digital-customer-0","status":"publish","type":"post","link":"\/us\/en\/blog\/ringcentral-signs-definitive-agreement-to-acquire-dimelo-a-leading-digital-customer-0\/","title":{"rendered":"RingCentral Completes Acquisition of Dimelo"},"content":{"rendered":"<div>\n<p style=\"margin: 0cm 0cm 0.0001pt;\"><b>BELMONT, Calif. \u2014 October 23, 2018 \u2014<\/b> <a href=\"https:\/\/www.ringcentral.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral, Inc.<\/a>,(NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced that it has completed its acquisition of <a href=\"https:\/\/www.dimelo.com\/en\" target=\"_blank\" rel=\"noopener noreferrer\">Dimelo<\/a>, a leading cloud-based digital customer engagement platform. The acquisition of Dimelo further bolsters RingCentral\u2019s leadership position as the #1 cloud communications provider worldwide. In addition, this acquisition will:<\/p>\n<ul>\n<li style=\"margin: 0cm 0cm 0.0001pt;\">Enable RingCentral to offer a modern end-to-end solution in the high-growth customer engagement solutions market<\/li>\n<li style=\"margin: 0cm 0cm 0.0001pt;\">Empower agents to efficiently manage customer interactions across digital channels via a single interface leveraging Dimelo\u2019s AI-based smart routing engine<\/li>\n<li style=\"margin: 0cm 0cm 0.0001pt;\">Accelerate Dimelo\u2019s growth momentum through RingCentral\u2019s broad go-to-market capabilities and global footprint<\/li>\n<\/ul>\n<p>\u201cDimelo enables us to deliver on our vision to empower people to communicate and collaborate using any mode of choice,\u201d said Vlad Shmunis, chairman, founder, and CEO, RingCentral. \u201cThrough our strategic acquisition of Dimelo, we are continuing to strengthen and deepen our product portfolio of next-generation customer engagement solutions to meet customers\u2019 preferences for interacting with businesses using digital channels.\u201d<\/p>\n<p>\u201cWhile most companies have an adequate contact center solution in place to handle voice interactions, the same is not true for the ever-growing number of digital channels their customers want to use to communicate with them,\u201d said Sheila McGee-Smith, president and principal analyst, McGee-Smith Analytics, LLC. \u201cThe Dimelo solution will allow companies to move from siloed email, web chat, social media interactions and messaging of today to an integrated, context-rich digital customer engagement platform.\u201d Dimelo was founded in 2006 and is headquartered in Paris, France. The company offers a feature-rich, digital-only customer engagement platform that is deployed by leading customers including Allianz, AXA, BNP Paribas, ENGIE, Orange, and Telenor.<\/p>\n<p>The terms of the transaction were not disclosed. The acquisition is not estimated to have a material financial impact for the year ending December 31, 2018.<\/p>\n<p><b>About RingCentral <\/b><\/p>\n<p style=\"margin: 0cm 0cm 0.0001pt;\">RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers today\u2019s mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. RingCentral unifies voice, video, team messaging and collaboration, conferencing, online meetings, and integrated contact center solutions. RingCentral\u2019s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.<\/p>\n<p>\u00a92018 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, RingCentral Glip and the RingCentral logo are trademarks of RingCentral, Inc.<\/p>\n<p><b>About Dimelo <\/b><\/p>\n<p>Dimelo is a leading cloud-based digital customer engagement platform. The Dimelo platform centralizes management of all digital channel interactions including mobile and in-app messaging, social media, live chat, email, and community forums, and distributes them automatically to agents based on availability, skills, language, customer profile and more. Dimelo is headquartered in Paris, France. The investment funds Innovacom accompanied Dimelo since 2008.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>BELMONT, Calif. \u2014 October 23, 2018 \u2014 RingCentral, Inc.,(NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced that it has completed its acquisition of Dimelo, a leading cloud-based digital customer engagement platform. The acquisition of Dimelo further bolsters RingCentral\u2019s leadership position as the #1 cloud communications provider worldwide. In addition, &#8230;<\/p>\n","protected":false},"author":29,"featured_media":49427,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390],"tags":[],"class_list":["post-49426","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>RingCentral Completes Acquisition of Dimelo | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"BELMONT, Calif. \u2014 October 23, 2018 \u2014 RingCentral, Inc.,(NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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