{"id":49416,"date":"2016-02-04T10:07:28","date_gmt":"2016-02-04T18:07:28","guid":{"rendered":"\/us\/en\/blog\/mobile-instant-messaging-a-big-win-for-ooredoo\/"},"modified":"2025-09-18T21:23:28","modified_gmt":"2025-09-19T04:23:28","slug":"mobile-instant-messaging-a-big-win-for-ooredoo","status":"publish","type":"post","link":"\/us\/en\/blog\/mobile-instant-messaging-a-big-win-for-ooredoo\/","title":{"rendered":"Mobile instant messaging: a big win for Ooredoo"},"content":{"rendered":"<div>\n<p>Ooredoo is the leading telecoms provider in the Middle Eastern, North African and Southeast Asian markets. This brand&#8217;s vision is to enrich the lives of the populations it serves, and it is committed to fostering human development through communication.<\/p>\n<p>In 2015, Ooredoo chose the RingCentral Engage platform to manage digital customer relations for its 115 million clients around the world.<\/p>\n<h2><strong>A unified management tool for digital customer relations<\/strong><\/h2>\n<p>Ooredoo integrated a live chat feature into my.ooredoo.com to help customers manage their accounts. It also added an instant messaging system to its mobile app.<br \/>\nWith the RingCentral Engage platform, Ooredoo can also manage customer relations through social networks (Facebook, Twitter, YouTube, Google+, Instagram) and by email.<\/p>\n<div class=\"quoter\"><em>\u201cWe are thrilled to be working with RingCentral Engage\u00a0in our efforts to improve our customer relations. Engage&#8217;s flexible SaaS platform enabled Ooredoo to centralize the management of responses from all digital channels in a single shared interface, with uniform processes and statistics for each channel.&#8221;<\/em><\/div>\n<div class=\"quoter\"><strong>Sanjay Vaghasia, CTO of Ooredoo Maldives<\/strong><\/div>\n<h2><strong>The success of Engage\u00a0Mobile<\/strong><\/h2>\n<p>Soon after they implemented Dimelo, the Ooredoo teams realized that the mobile instant messaging channel was quite a success. Customers quickly adopted this practical and innovative contact method.<\/p>\n<p><img decoding=\"async\" class=\"align-center\" src=\"\/us\/en\/blog\/wp-content\/uploads\/inline-images\/infographic-ooredoo-EN.png\" alt=\"Mobile instant messaging a big win for Ooredoo\" width=\"476\" height=\"897\" data-entity-type=\"file\" data-entity-uuid=\"2535fbb8-bf99-44b8-86d6-929039d1eec0\" \/><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Ooredoo is the leading telecoms provider in the Middle Eastern, North African and Southeast Asian markets. This brand&#8217;s vision is to enrich the lives of the populations it serves, and it is committed to fostering human development through communication. In 2015, Ooredoo chose the RingCentral Engage platform to manage digital customer relations for its 115 &#8230;<\/p>\n","protected":false},"author":29,"featured_media":49489,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390],"tags":[],"class_list":["post-49416","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Mobile instant messaging: a big win for Ooredoo | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Ooredoo is the leading telecoms provider in the Middle Eastern, North African and Southeast Asian markets. This brand&#039;s vision is to enrich the lives of\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/mobile-instant-messaging-a-big-win-for-ooredoo\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mobile instant messaging: a big win for Ooredoo\" \/>\n<meta property=\"og:description\" content=\"Ooredoo is the leading telecoms provider in the Middle Eastern, North African and Southeast Asian markets. This brand&#039;s vision is to enrich the lives of\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/mobile-instant-messaging-a-big-win-for-ooredoo\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2016-02-04T18:07:28+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-19T04:23:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2015\/06\/default-featured-ent2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"695\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"RingCentral Team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"RingCentral Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/mobile-instant-messaging-a-big-win-for-ooredoo\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/mobile-instant-messaging-a-big-win-for-ooredoo\/\"},\"author\":{\"name\":\"RingCentral Team\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358\"},\"headline\":\"Mobile instant messaging: a big win for Ooredoo\",\"datePublished\":\"2016-02-04T18:07:28+00:00\",\"dateModified\":\"2025-09-19T04:23:28+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/mobile-instant-messaging-a-big-win-for-ooredoo\/\"},\"wordCount\":210,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/mobile-instant-messaging-a-big-win-for-ooredoo\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2015\/06\/default-featured-ent2.jpg\",\"articleSection\":[\"Communication &amp; collaboration\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/mobile-instant-messaging-a-big-win-for-ooredoo\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"\/us\/en\/blog\/mobile-instant-messaging-a-big-win-for-ooredoo\/\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/mobile-instant-messaging-a-big-win-for-ooredoo\/\",\"name\":\"Mobile instant messaging: a big win for Ooredoo | RingCentral Blog\",\"isPartOf\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/mobile-instant-messaging-a-big-win-for-ooredoo\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/mobile-instant-messaging-a-big-win-for-ooredoo\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2015\/06\/default-featured-ent2.jpg\",\"datePublished\":\"2016-02-04T18:07:28+00:00\",\"dateModified\":\"2025-09-19T04:23:28+00:00\",\"description\":\"Ooredoo is the leading telecoms provider in the Middle Eastern, North African and Southeast Asian markets. 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