{"id":49409,"date":"2018-05-31T07:45:45","date_gmt":"2018-05-31T14:45:45","guid":{"rendered":"\/us\/en\/blog\/how-to-manage-your-omni-digital-customer-care\/"},"modified":"2025-03-13T06:08:50","modified_gmt":"2025-03-13T13:08:50","slug":"how-to-manage-your-omni-digital-customer-care","status":"publish","type":"post","link":"\/us\/en\/blog\/how-to-manage-your-omni-digital-customer-care\/","title":{"rendered":"The latest trends of Omni-Digital Customer Care"},"content":{"rendered":"
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Dimelo attended the Strat\u00e9gie Clients Trade Fair which is a major meet-up for customer care in France. During the event, Relation Client Magazine selected 7 innovations for customer care<\/a>. Dimelo\u2019s solution, which helps centralize on a single platform the entirety of customer care touch points, is featured number 1 in their selection !<\/p>\n

Julien Rio<\/a>, Head of Marketing at Dimelo, was interviewed by Relation Client Magazine<\/a> where he explained how our solution helps businesses manage their omni-digital customer care<\/b>. He also gave an overview of the biggest trends of the trade fair such as the growth of messaging<\/b> and the use of chatbots<\/b>.
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