{"id":49403,"date":"2016-05-24T09:46:05","date_gmt":"2016-05-24T16:46:05","guid":{"rendered":"\/us\/en\/blog\/innovation-pmu-offers-its-customers-app-instant-messaging\/"},"modified":"2026-03-10T06:14:39","modified_gmt":"2026-03-10T13:14:39","slug":"innovation-pmu-offers-its-customers-app-instant-messaging","status":"publish","type":"post","link":"\/us\/en\/blog\/innovation-pmu-offers-its-customers-app-instant-messaging\/","title":{"rendered":"Innovation: PMU offers its customers in-app instant messaging!"},"content":{"rendered":"<div>\n<h2 dir=\"ltr\">PMU is continuing to stride ahead in the field of customer service and is now offering its customers in-app instant messaging!<\/h2>\n<p>PMU has just launched a new version of its mobile app, &#8220;PMU Sport&#8221;, on iOS.<\/p>\n<p>On the menu with this update is an exciting innovation for its customers: the possibility of chatting directly with PMU&#8217;s customer service team thanks to <a href=\"http:\/\/www.dimelo.com\/en\/dimelo-mobile\" target=\"_blank\" rel=\"noopener noreferrer\">R<\/a><a href=\"http:\/\/www.dimelo.com\/en\/dimelo-mobile\">ingCentral Engage Digital<\/a>, a white-label app-integrated instant messaging system.<\/p>\n<p>PMU has worked with RingCentral Engage Digital\u00a0for over a year to manage its social networks (Facebook pages and Twitter accounts) and its <a href=\"http:\/\/communaute.pmu.fr\/\" target=\"_blank\" rel=\"noopener noreferrer\">bettors&#8217; community<\/a>.<\/p>\n<p>This new collaboration is dedicated to innovation: PMU is one of the first French businesses to offer an integrated instant messaging system in its mobile app.<\/p>\n<table style=\"width: 100%;\" border=\"0\" cellspacing=\"1\" cellpadding=\"1\">\n<tbody>\n<tr>\n<td><img decoding=\"async\" class=\"align-center\" src=\"\/us\/en\/blog\/wp-content\/uploads\/inline-images\/pmu-mobile-compte.png\" alt=\"pmu utilise dimelo mobile\" width=\"200\" data-entity-type=\"file\" data-entity-uuid=\"b05ac950-f320-4a16-812d-459bb96a4530\" \/><\/td>\n<td><img decoding=\"async\" class=\"align-center\" src=\"\/us\/en\/blog\/wp-content\/uploads\/inline-images\/pmu-mobile-discussion.png\" alt=\"pmu a choisi Dimelo Mobile\" width=\"200\" data-entity-type=\"file\" data-entity-uuid=\"14bc24e0-71ed-440f-8617-2336e8a22eb7\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3 dir=\"ltr\">The advantages of this mode of communication are endless:<\/h3>\n<ul>\n<li>No break in the customer&#8217;s journey: they stay connected to the app and can continue to place bets!<\/li>\n<li>Responses can be instant or delayed, depending on the availability of both members of the conversation.<\/li>\n<li>Unlike classic versions of chat, if the customer leaves the application after asking a question, they will receive a notification when the adviser has replied.<\/li>\n<li>Exchanges can include text and\u00a0images.<\/li>\n<\/ul>\n<p class=\"text-align-center\"><img decoding=\"async\" src=\"\/us\/en\/blog\/wp-content\/uploads\/inline-images\/chloe-beauvallet-pmu.png\" alt=\"chloe beauvallet pmu\" width=\"180\" height=\"180\" data-entity-type=\"file\" data-entity-uuid=\"189f59a1-add4-494b-9f05-5e66d1d58073\" \/><\/p>\n<p class=\"text-align-center\"><strong>Chlo\u00e9 Beauvallet<\/strong><br \/>\nHead of Services and Customer Relations &#8211; PMU<\/p>\n<div class=\"quoter\" dir=\"ltr\">&#8220;As a leader in the leisure market, we hope to offer our customers excellent, cutting-edge service that is simple to implement in a shared back office. Testing Dimelo Mobile enables us to conciliate these two goals while optimising our one-click assistance system for betting football fans&#8230; just before the EURO!&#8221;<\/div>\n<p><a class=\"link-alternative\" href=\"https:\/\/www.ringcentral.com\/ringcx.html\" target=\"_blank\" rel=\"noopener noreferrer\">Discover\u00a0Dimelo Mobile<\/a><\/p>\n<p><a class=\"link-alternative\" href=\"https:\/\/itunes.apple.com\/fr\/app\/pmu-sports-pariez-sur-plus\/id587844598?mt=8\" target=\"_blank\" rel=\"noopener noreferrer\">Discover the PMU Sports iOS app<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>PMU is continuing to stride ahead in the field of customer service and is now offering its customers in-app instant messaging! PMU has just launched a new version of its mobile app, &#8220;PMU Sport&#8221;, on iOS. 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