{"id":49349,"date":"2018-05-23T12:23:35","date_gmt":"2018-05-23T19:23:35","guid":{"rendered":"\/us\/en\/blog\/customer-experience-world-2018\/"},"modified":"2025-03-13T06:08:51","modified_gmt":"2025-03-13T13:08:51","slug":"customer-experience-world-2018","status":"publish","type":"post","link":"\/us\/en\/blog\/customer-experience-world-2018\/","title":{"rendered":"Customer Experience World 2018 : The new challenges of Omni-Digital Customer Care"},"content":{"rendered":"
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Last week, our team took part in the 2018 CEW <\/b>at Park Plaza Victoria in London. This conference is recognized as the leading event for global business leaders and executives who want to learn leading-edge customer success strategies and best practices.<\/p>\n

Many leaders, industry experts and customer service organisations gave the keys to successfully design, develop, and put into action their Customer Success Programmes.<\/p>\n

AllSecur : an example of a successful digital transformation<\/h2>\n

One of our clients, Jeroen Kuiper<\/a>, General Manager & Co-Founder of AllSecur<\/a> (a company of Allianz) talked about \u201cHow to engage with customers in an omni-digital environment using AI & hybrid chatbot techniques\u201d.<\/p>\n

In his speech, Jeroen Kuiper explains :<\/p>\n

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  • How he selected the right channels (social media, chat, email and messaging)<\/li>\n
  • How he implemented them to properly reply in a timely manner across all of them<\/li>\n
  • How he integrated chatbots<\/strong> to improve efficiency<\/li>\n<\/ul>\n

    Therefore, AllSecur builds an ultimate Omni-Channel Experience to:<\/p>\n

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    • Further engage<\/b> with the customer in a digital way<\/li>\n
    • Enrich <\/b>the customer experience to improve customer satisfaction<\/li>\n
    • Optimize<\/b> efficiency and scalability of the customer service<\/li>\n<\/ul>\n

      Watch the full speech of Jeroen Kuiper<\/a> to know how to deploy an omni-digital customer care strategy<\/b> :<\/p>\n