{"id":49337,"date":"2018-04-16T16:13:45","date_gmt":"2018-04-16T23:13:45","guid":{"rendered":"\/us\/en\/blog\/customer-experience-world-london-2018-2\/"},"modified":"2025-09-18T20:30:32","modified_gmt":"2025-09-19T03:30:32","slug":"customer-experience-world-london-2018-2","status":"publish","type":"post","link":"\/us\/en\/blog\/customer-experience-world-london-2018-2\/","title":{"rendered":"Customer Experience World 2018 : learn about the latest Customer Success Strategies"},"content":{"rendered":"<div>\n<p>Our team will be contributing to the <a href=\"http:\/\/www.focusgroupevents.com\/about-cew2018\" target=\"_blank\" rel=\"noopener noreferrer\">2018 CEW<\/a> on <b>May 15th and 16th<\/b> at <a href=\"https:\/\/www.google.fr\/maps\/place\/Park+Plaza+Victoria+London\/@51.4942477,-0.1418208,15z\/data=!4m7!3m6!1s0x0:0xb26cb3a04b75af6!5m1!1s2018-05-07!8m2!3d51.4942477!4d-0.1418208?shorturl=1\">Park Plaza Victoria<\/a> in London ! This conference is recognized as the leading event for global business leaders and executives who want to learn leading-edge customer success strategies and best practices.<\/p>\n<p>Come join us alongside thought leaders, industry experts, and the most successful customer service organisations while we explore how to successfully design, develop, and put into action their Customer Success Programmes.<\/p>\n<p>One of our clients, <a href=\"https:\/\/www.linkedin.com\/in\/jeroen-kuiper-29809158\/\" target=\"_blank\" rel=\"noopener noreferrer\">Jeroen Kuiper<\/a>, General Manager &amp; Co-Founder of <b><a href=\"https:\/\/www.allsecur.nl\/\" target=\"_blank\" rel=\"noopener noreferrer\">AllSecur<\/a>\u00a0(a company of <a href=\"https:\/\/www.allianz.com\/en\/\" target=\"_blank\" rel=\"noopener noreferrer\">Allianz<\/a>)<\/b> will be speaking on <b>May 16 from<\/b> <b>9.15 am to 10 am<\/b> to share his experience deploying a true omni-digital customer care strategy.<\/p>\n<p><img decoding=\"async\" class=\"align-center\" src=\"\/us\/en\/blog\/wp-content\/uploads\/inline-images\/Jeroen-Kuiper_2.png\" alt=\"Jeroen Kuiper\" width=\"185\" height=\"183\" data-entity-type=\"file\" data-entity-uuid=\"d97a2e09-e0e4-4379-b875-0e6ef4bad63f\" \/><\/p>\n<p>Jeroen will explain how he selected <b>the right channels (<a href=\"http:\/\/site.dimelo.com\/en\/study-social-media\" target=\"_blank\" rel=\"noopener noreferrer\">social media<\/a>, chat, email and messaging),<\/b> implemented them to <b>properly reply in a timely manner<\/b> across all of them, and how he integrated <b>chatbots<\/b> to improve efficiency.<\/p>\n<p>Meanwhile, you can already read what we have to say about these topics in the event\u2019s blog :<\/p>\n<ul>\n<li><a href=\"http:\/\/www.focusgroupevents.com\/article-zone\/4-trends-impacting-digital-customer-care-in-2018\" target=\"_blank\" rel=\"noopener noreferrer\">4 trends Impacting Digital Customer Care in 2018<\/a><\/li>\n<li><a href=\"http:\/\/www.focusgroupevents.com\/article-zone\/how-does-twitter-new-character-limit-impact-customer-care\" target=\"_blank\" rel=\"noopener noreferrer\">How does Twitter new Character Limit Impact Customer Care?<\/a><\/li>\n<li><a href=\"http:\/\/www.focusgroupevents.com\/article-zone\/are-gafa-about-to-shake-up-the-customer-care-ecosystem\" target=\"_blank\" rel=\"noopener noreferrer\">Are GAFA about to shake up the customer care ecosystem?<\/a><\/li>\n<\/ul>\n<p><b>Useful information<\/b><\/p>\n<p>Park Plaza Victoria<br \/>\n239 Vauxhall Bridge Road<br \/>\nLondon SW1V 1EQ United Kingdom<br \/>\nLAT: 51.494317 LONG: -0.141320<\/p>\n<p>Day 1- 9am to 5pm<br \/>\nDay 2- 8.30am to 3.30pm<\/p>\n<p><a href=\"http:\/\/site.dimelo.com\/event\/customer-experience-world-london\" target=\"_blank\" rel=\"noopener noreferrer\">Book a meeting with us<\/a><\/p>\n<p><a href=\"http:\/\/www.focusgroupevents.com\/Store\/cew-london-2018\" target=\"_blank\" rel=\"noopener noreferrer\">Online Registration<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Our team will be contributing to the 2018 CEW on May 15th and 16th at Park Plaza Victoria in London ! This conference is recognized as the leading event for global business leaders and executives who want to learn leading-edge customer success strategies and best practices. Come join us alongside thought leaders, industry experts, and &#8230;<\/p>\n","protected":false},"author":29,"featured_media":49338,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390],"tags":[],"class_list":["post-49337","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Customer Experience World 2018 : learn about the latest Customer Success Strategies | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Our team will be contributing to the 2018 CEW on May 15th and 16th at Park Plaza Victoria in London ! 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