{"id":49334,"date":"2018-03-15T11:12:25","date_gmt":"2018-03-15T18:12:25","guid":{"rendered":"\/us\/en\/blog\/customer-experience-chapter\/"},"modified":"2025-03-13T06:09:01","modified_gmt":"2025-03-13T13:09:01","slug":"customer-experience-chapter","status":"publish","type":"post","link":"\/us\/en\/blog\/customer-experience-chapter\/","title":{"rendered":"Customer Experience Chapter Rwanda: The latest Digital Customer Care trends in Africa"},"content":{"rendered":"<div property=\"schema:text\">\n<p>The RingCentral Engage team will join\u00a0<a href=\"https:\/\/seraphnetwork.com\/customer-experience-chapter-rwanda-2018-27-28-march-2018-kigali\/\" target=\"_blank\" rel=\"noopener noreferrer\">Customer Experience Chapter 2018<\/a>\u00a0on <b>March 27 and 28 in <\/b><b>Kigali, Rwanda<\/b>.\u00a0This event will bring together leading minds in customer experience from across the service sector in the country and internationally, all of whom are committed to deliver extraordinary experiences for customers.\u00a0The event will be an opportunity to learn about the latest trends, customer experience strategies and solutions.<\/p>\n<p><img decoding=\"async\" alt=\"Customer Experience Chapter Rwanda\" data-entity-type=\"file\" data-entity-uuid=\"a58e5874-afcd-4ae6-8401-096bf8d41ee7\" height=\"257\" src=\"\/us\/en\/blog\/wp-content\/uploads\/inline-images\/Customer%20Experience%20Chapter%20Rwanda.png\" width=\"715\" class=\"align-center\"><\/p>\n<p>\u00a0<\/p>\n<p><b>On March 27 from 11.45 to 12.30<\/b>,\u00a0<a href=\"https:\/\/www.linkedin.com\/in\/olivier-mentine-25904b5\/\" target=\"_blank\" rel=\"noopener noreferrer\">Olivier Mentine<\/a> from RingCentral Engage will share insights about Digital Customer Care in Africa. Join us to learn about:<\/p>\n<ul>\n<li>The latest digital trends in Africa<\/li>\n<li>Customers&#8217; new expectations<\/li>\n<li>How to choose the right digital channels for your audience and market<\/li>\n<li>The right approach to develop an omni-digital strategy\u00a0<\/li>\n<\/ul>\n<p>Our team will also be available both days to discuss your specific needs and how we can help you address them. Do not hesitate <a href=\"http:\/\/site.dimelo.com\/event\/customer-experience-chapter\" target=\"_blank\" rel=\"noopener noreferrer\">to contact us now to arrange a meeting!<\/a><\/p>\n<p>Before the event, get a preview of what you will learn with our articles on the event blog:<\/p>\n<ul>\n<li><a href=\"https:\/\/seraphnetwork.com\/2240-2\/\" target=\"_blank\" rel=\"noopener noreferrer\">Top 4 Digital Customer Care trends for 2018<\/a><\/li>\n<li><a href=\"https:\/\/seraphnetwork.com\/2368-2\/\" target=\"_blank\" rel=\"noopener noreferrer\">How to choose the right Digital Customer Care channels?<\/a><\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p class=\"text-align-center\"><b>Location:<\/b><\/p>\n<p class=\"text-align-center\">Kigali Serena Hotel<\/p>\n<p class=\"text-align-center\">KN 3 Avenue,<\/p>\n<p class=\"text-align-center\">Kigali \/ Rwanda<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The RingCentral Engage team will join\u00a0Customer Experience Chapter 2018\u00a0on March 27 and 28 in Kigali, Rwanda.\u00a0This event will bring together leading minds in customer experience from across the service sector in the country and internationally, all of whom are committed to deliver extraordinary experiences for customers.\u00a0The event will be an opportunity to learn about the &#8230;<\/p>\n","protected":false},"author":29,"featured_media":49489,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390],"tags":[],"class_list":["post-49334","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Customer Experience Chapter Rwanda: The latest Digital Customer Care trends in Africa | RingCentral Blog<\/title>\n<meta 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