{"id":49315,"date":"2018-08-29T15:10:42","date_gmt":"2018-08-29T22:10:42","guid":{"rendered":"\/us\/en\/blog\/cem-telecoms-europe-2018\/"},"modified":"2025-03-13T06:08:46","modified_gmt":"2025-03-13T13:08:46","slug":"cem-telecoms-europe-2018","status":"publish","type":"post","link":"\/us\/en\/blog\/cem-telecoms-europe-2018\/","title":{"rendered":"CEM in Telecoms Europe: transformation, collaboration and innovation"},"content":{"rendered":"<div>\n<p>We will take part in CEM in Telecoms Europe in Prague<b>\u00a0from September\u00a025 to 27<\/b>.\u00a0Packed full of case studies, interactive workshops, deep dive panels, live polling and interview sessions, this year\u2019s CEM will enable you to benchmark your customer journey, expose you to cutting edge CX technologies and deliver thought provoking and realistic takeaways for your business.<\/p>\n<p>The event will focus on issues such as:<\/p>\n<ul>\n<li>Do you know the nice to have <b>innovations<\/b> vs the essentials?<\/li>\n<li>Do your customers want to interact with <b>a robot or a human<\/b>?<\/li>\n<li><b>Identify problems<\/b> before it reaches the customer<\/li>\n<\/ul>\n<p>On September 26 from 2:15 to 2:45 pm, <a href=\"https:\/\/www.linkedin.com\/in\/julienrio\/\" target=\"_blank\" rel=\"noopener noreferrer\">Julien Rio<\/a> will talk about an essential issue for telecoms in Europe:<\/p>\n<p><b>Why<\/b><b> <\/b><b>omni<\/b><b>-digital is<\/b><b> a key differentiator for outstanding customer experience?<\/b><\/p>\n<ul>\n<li>Customer expectations and behaviors change rapidly in an always-more-digital environment \u2013 <b>what are they and how to keep up<\/b>?<\/li>\n<li>How an omni-digital approach can <b>enable outstanding customer experience<\/b>?<\/li>\n<li>What are the <b>major obstacles <\/b><b>of<\/b><b> an <\/b><b>omni<\/b><b>-digital customer care strategy<\/b> and how to overcome them?<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.cemintelecomseurope.com\/landing\/cem-europe-draft-agend\" target=\"_blank\" rel=\"noopener noreferrer\"><b>Discover the full agenda<\/b><\/a><\/p>\n<p><b>Practical information :<\/b><\/p>\n<p>September 25-27<\/p>\n<p><a href=\"https:\/\/goo.gl\/maps\/63w5zPD9ies\" target=\"_blank\" rel=\"noopener noreferrer\">Hotel NH Prague City Mozartova 261\/1<\/a><\/p>\n<p>150 00 Praha 5<\/p>\n<p>Czech Republic<\/p>\n<p><a href=\"https:\/\/www.cemintelecomseurope.com\/srspricing\" target=\"_blank\" rel=\"noopener noreferrer\">Register for the event<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>We will take part in CEM in Telecoms Europe in Prague\u00a0from September\u00a025 to 27.\u00a0Packed full of case studies, interactive workshops, deep dive panels, live polling and interview sessions, this year\u2019s CEM will enable you to benchmark your customer journey, expose you to cutting edge CX technologies and deliver thought provoking and realistic takeaways for your &#8230;<\/p>\n","protected":false},"author":29,"featured_media":49316,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390],"tags":[],"class_list":["post-49315","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>CEM in Telecoms Europe: transformation, collaboration and innovation | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"We will take part in CEM in Telecoms Europe in Prague\u00a0from September\u00a025 to 27.\u00a0Packed full of case studies, interactive workshops, deep dive panels, live\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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