{"id":49303,"date":"2016-06-13T13:07:45","date_gmt":"2016-06-13T20:07:45","guid":{"rendered":"\/us\/en\/blog\/canal-africa-a-success-for-mobile-customer-service\/"},"modified":"2025-09-18T00:13:10","modified_gmt":"2025-09-18T07:13:10","slug":"canal-africa-a-success-for-mobile-customer-service","status":"publish","type":"post","link":"\/us\/en\/blog\/canal-africa-a-success-for-mobile-customer-service\/","title":{"rendered":"CANAL+ in Africa: a success for mobile customer service"},"content":{"rendered":"<div>\n<p>CANAL+ teams in Africa respond to customers&#8217; queries per email and on social networks through the RingCentral Engage Digital platform.<\/p>\n<p>For a few months, CANAL+ has been offering its customers an instant messaging system integrated into the mobile app: CANAL HELP Africa,\u00a0powered by\u00a0RingCentral Engage Digital.<\/p>\n<p>This instant messaging app enables quick communication between customers and the Canal+ Africa customer service. Customers receive a notification when a counsellor responds. They can exchange texts, images, videos and GPS coordinates.<\/p>\n<p>Teams say users have proven very enthusiastic, and have widely approved this communication channel.<\/p>\n<p>A few key facts and figures:<\/p>\n<p><img decoding=\"async\" class=\"align-center\" src=\"\/us\/en\/blog\/wp-content\/uploads\/inline-images\/info-canal-%2B-afrique_EN_0.jpg\" alt=\"canal + Afrique success service client mobile\" width=\"500\" data-entity-type=\"file\" data-entity-uuid=\"ec10c499-7d0d-45bc-aa00-d9efdaa2cac3\" \/><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>CANAL+ teams in Africa respond to customers&#8217; queries per email and on social networks through the RingCentral Engage Digital platform. For a few months, CANAL+ has been offering its customers an instant messaging system integrated into the mobile app: CANAL HELP Africa,\u00a0powered by\u00a0RingCentral Engage Digital. This instant messaging app enables quick communication between customers and &#8230;<\/p>\n","protected":false},"author":29,"featured_media":49304,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390],"tags":[],"class_list":["post-49303","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>CANAL+ in Africa: a success for mobile customer service | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"CANAL+ teams in Africa respond to customers&#039; queries per email and on social networks through the RingCentral Engage Digital platform. For a few months,\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/canal-africa-a-success-for-mobile-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CANAL+ in Africa: a success for mobile customer service\" \/>\n<meta property=\"og:description\" content=\"CANAL+ teams in Africa respond to customers&#039; queries per email and on social networks through the RingCentral Engage Digital platform. 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