{"id":49288,"date":"2016-09-08T10:20:29","date_gmt":"2016-09-08T17:20:29","guid":{"rendered":"\/us\/en\/blog\/an-encounter-sebastien-louvet-coo-at-viavoo\/"},"modified":"2025-09-17T23:30:37","modified_gmt":"2025-09-18T06:30:37","slug":"an-encounter-sebastien-louvet-coo-at-viavoo","status":"publish","type":"post","link":"\/us\/en\/blog\/an-encounter-sebastien-louvet-coo-at-viavoo\/","title":{"rendered":"An encounter with S\u00e9bastien Louvet, COO at Viavoo"},"content":{"rendered":"<div>\n<p><img decoding=\"async\" class=\"align-center aligncenter\" src=\"\/us\/en\/blog\/wp-content\/uploads\/inline-images\/Viavoo-Se%CC%81bastien-Louvet2_1.jpg\" alt=\"An-encounter-with-S\u00e9bastien-Louvet\" width=\"191\" height=\"191\" data-entity-type=\"file\" data-entity-uuid=\"5a0087ab-df90-4e1e-b5a6-29810feaef05\" \/><\/p>\n<p class=\"text-align-center\">We meet S\u00e9bastien Louvet, COO at Viavoo,<br \/>\nwho talks to us about the collaboration between Viavoo and RingCentral Engage Digital<br \/>\nfor an ever-improving customer experience.<\/p>\n<h3><a id=\"_22p7j48rgy6p\" name=\"_22p7j48rgy6p\"><\/a>Introduce us to Viavoo in a few words<\/h3>\n<div class=\"quoter\"><strong>S\u00e9bastien:<\/strong> Viavoo offers a Text Analytics software solution to make the most of the Voice of the Customer. We retrieve customer messages \u2013 whether comments or a conversation \u2013 on all digital channels, and our semantic technology enables us to categorise word-for-word comments and extract key insights to improve customer experience: products, prices, customer journeys, delivery, services, after-sales service, etc. Customer word-for-word accounts are a gold mine for marketing and customer relations and are plentiful. Our solution makes the most of this.<\/div>\n<h3><a id=\"_tpsrkvusktk2\" name=\"_tpsrkvusktk2\"><\/a>What are the strengths of your solution?<\/h3>\n<div class=\"quoter\"><strong>S\u00e9bastien: <\/strong>Viavoo has developed a high-precision linguistic method that works at sentence level in several languages. Our technology provides a result that is close to human comprehension for all kinds of modes of expression (question, opinion, intention, suggestion, etc.), whatever the information source: instant messaging, email, tweets, Facebook posts, open questions in satisfaction surveys, review sites, blogs, forums&#8230; Our product is 100% SaaS and delivered as a turnkey solution in a very short space of time, thanks to libraries that cover a wide range of functional fields, adapted to our clients&#8217; industries (retail, telecommunications, media, leisure, transport, etc.) and to the many plug-and-play connectors for the market&#8217;s leading solutions, including RingCentral Engage Digital.<\/div>\n<p><img decoding=\"async\" class=\"align-center\" src=\"\/us\/en\/blog\/wp-content\/uploads\/inline-images\/viavoo-analyse_1.png\" alt=\"An-encounter-with-S\u00e9bastien-Louvet-COO-at-Viavoo\" width=\"332\" height=\"268\" data-entity-type=\"file\" data-entity-uuid=\"6782fe96-223d-47b9-a508-341d7ef4d913\" \/><\/p>\n<h3><\/h3>\n<h3>What is the added value of Viavoo&#8217;s collaboration with RingCentral Engage Digital for our clients?<\/h3>\n<div class=\"quoter\"><strong>S\u00e9bastien: <\/strong>RingCentral Engage Digital facilitates exchange and enables brands to interact on the customer&#8217;s chosen channel. Viavoo then steps in to analyse the content of the exchanges and point out areas for improvement for the company. Our solutions therefore complement each other! RingCentral Engage Digital gives brands the opportunity to interact on several channels: Viavoo analysis gives them a better grasp of the use of these channels according to subjects or sentiments expressed by customers, to watch how they evolve and to be alerted to risky situations.<\/div>\n<h3><a id=\"_v4ko4su5rwie\" name=\"_v4ko4su5rwie\"><\/a>How do you retrieve data from customer interactions managed on the RingCentral Engage Digital platform?<\/h3>\n<div class=\"quoter\"><strong>S\u00e9bastien:<\/strong> Viavoo uses the RingCentral Engage Digital API. It is lightning fast to set up and we can open feeds in a few seconds. The data retrieved via RingCentral Engage Digital is enriched with complementary elements that cannot be obtained by connecting directly to the brand&#8217;s channels, which enables us to do a cross tabulation analysis (customer experience patterns according to channel, type of product, subscription duration, length of time as a customer, etc.). All existing knowledge of the customer is transferred to the API. The API also enables us to access data from private channels, such as mobile instant messaging. With RingCentral Engage Digital, the data is always structured in the same way whatever the channel, which is a great advantage for the integration of the two solutions.<\/div>\n<h3>What are RingCentral Engage Digital&#8217;s advantages for Viavoo?<\/h3>\n<div class=\"quoter\"><strong>S\u00e9bastien: <\/strong>RingCentral Engage Digital is an open platform. It&#8217;s the platform with which Viavoo has worked the most over the last 12 months. Why? We find that integration is fast and the API gives us access to all the necessary data, so we save time. Client-wise, it allows us to offer a more detailed analysis and to analyse messages on all digital channels, whether public or private. The chance to connect with RingCentral Engage Digital is a great business advantage for us!<\/div>\n<p><a class=\"link-alternative\" href=\"http:\/\/www.viavoo.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Discover Viavoo<\/a><\/p>\n<p>Want to know more about our APIs?<br \/>\n<a class=\"link-alternative\" href=\"https:\/\/site.dimelo.com\/en\/contact\" target=\"_blank\" rel=\"noopener noreferrer\">Contact us<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>We meet S\u00e9bastien Louvet, COO at Viavoo, who talks to us about the collaboration between Viavoo and RingCentral Engage Digital for an ever-improving customer experience. Introduce us to Viavoo in a few words S\u00e9bastien: Viavoo offers a Text Analytics software solution to make the most of the Voice of the Customer. We retrieve customer messages &#8230;<\/p>\n","protected":false},"author":29,"featured_media":49289,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390],"tags":[],"class_list":["post-49288","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>An encounter with S\u00e9bastien Louvet, COO at Viavoo | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"We meet S\u00e9bastien Louvet, COO at Viavoo, who talks to us about the collaboration between Viavoo and RingCentral Engage Digital for an ever-improving\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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