{"id":49286,"date":"2018-10-10T14:04:09","date_gmt":"2018-10-10T21:04:09","guid":{"rendered":"\/us\/en\/blog\/8-chatbot-myths-debunked\/"},"modified":"2025-09-17T23:24:22","modified_gmt":"2025-09-18T06:24:22","slug":"8-chatbot-myths-debunked","status":"publish","type":"post","link":"\/us\/en\/blog\/8-chatbot-myths-debunked\/","title":{"rendered":"8 Common Chatbot Myths Debunked"},"content":{"rendered":"<div>\n<p>Chatbots are one of the <b>hottest topics<\/b> in the technology world today. We read and hear a lot about it, including some misconceptions.<\/p>\n<p>The interest for bots is not going to slow down: a study shows that <a href=\"http:\/\/www.businessinsider.fr\/us\/80-of-businesses-want-chatbots-by-2020-2016-12\" target=\"_blank\" rel=\"noopener noreferrer\"><b>80% of businesses<\/b><\/a> want chatbots in the next 2 years. To implement them properly, companies should be aware of their real potential and limits.<\/p>\n<p>Like any new technology, chatbots arouse hopes and fears. Now that companies are integrating it in their strategies, we can better understand how it is beneficial for both companies and customers.<\/p>\n<p>To help you implement your chatbot and know what to expect, we have gathered<b> 8 of the most common myths about chatbots<\/b>. We have called out experts to debunk these myths.<\/p>\n<p>After reading this article, you will know:<\/p>\n<ul>\n<li>\u00a0When the <b>first ever<\/b><b> chatbot<\/b> was created<\/li>\n<li>\u00a0How chatbots <b>empower <\/b>customer care agents<\/li>\n<li>\u00a0How long <b>a chatbot implementation<\/b> usually takes<\/li>\n<li>\u00a0And much more!<\/li>\n<\/ul>\n<h2>1. Chatbot is a new technology<\/h2>\n<table border=\"0\" width=\"100%\" cellpadding=\"1\">\n<tbody>\n<tr>\n<td class=\"quoter\" colspan=\"2\">&#8220;Many people think that chatbots have only been around for the last 3 or 4 years. In fact, the first chatbot,<b> ELIZA was created in 1966<\/b>. I myself, have been working with chatbots for nearly 15 years and the Loebner Prize, which is awarded to the world\u2019s most humanlike conversational AI, was first held in 1991. Although chatbots are becoming more mainstream and available in many more devices now, they are certainly not a new technology.\u201d<\/td>\n<\/tr>\n<tr>\n<td style=\"max-width: 140px; width: 191px;\"><img decoding=\"async\" class=\"align-left\" style=\"max-width: 125px;\" src=\"\/us\/en\/blog\/wp-content\/uploads\/inline-images\/Steve%20Worswick%20Pandora%20Bots.png\" alt=\"Steve Worswick\" data-entity-type=\"file\" data-entity-uuid=\"0d111f4f-4e51-4297-a551-80028c86249c\" \/><\/td>\n<td style=\"width: 1682px;\"><a href=\"https:\/\/www.linkedin.com\/in\/steve-worswick-82b748121\/\" target=\"_blank\" rel=\"noopener noreferrer\"><b>Steve Worswick<\/b><\/a><\/p>\n<p><b id=\"docs-internal-guid-cad7d979-7fff-4939-1328-3658f0626f4b\">Senior AI Developer\u00a0<\/b>| \u00a0<a href=\"https:\/\/home.pandorabots.com\/home.html\" target=\"_blank\" rel=\"noopener noreferrer\">Pandorabots.com<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>2. All chatbots are the same<\/h2>\n<table border=\"0\" width=\"100%\" cellpadding=\"1\">\n<tbody>\n<tr>\n<td class=\"quoter\" colspan=\"2\">&#8220;Well designed chatbots have distinctive flavours. This will be more obvious in the future. With rapidly advancing innovation, bot authors will be able to focus <b>as much on the experience as the use case.<\/b>Expect an explosion in contrasts in behaviour, personality, voice and bot graphical UIs as bots become hidden in plain sight <b>in every aspect of our lives.<\/b><\/td>\n<\/tr>\n<tr>\n<td style=\"max-width: 140px; width: 191px;\"><img decoding=\"async\" class=\"align-left\" style=\"max-width: 125px;\" src=\"\/us\/en\/blog\/wp-content\/uploads\/inline-images\/Sylvain%20Perron%20-%20Botpress.io_.png\" alt=\"Sylvain Perron - Botpress.io\" data-entity-type=\"file\" data-entity-uuid=\"7790f23f-1944-4a6e-8818-2a4a7be6ae42\" \/><\/td>\n<td style=\"width: 1682px;\"><a href=\"https:\/\/www.linkedin.com\/in\/slvnperron\/\" target=\"_blank\" rel=\"noopener noreferrer\"><b>Sylvain Perron<\/b><\/a><\/p>\n<p><b>Director\u00a0<\/b>| <a href=\"https:\/\/botpress.io\" target=\"_blank\" rel=\"noopener noreferrer\">Botpress.io<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>3. Chatbots will destroy jobs<\/h2>\n<table border=\"0\" width=\"100%\" cellpadding=\"1\">\n<tbody>\n<tr>\n<td class=\"quoter\" colspan=\"2\">&#8220;Chatbots are regularly seen as threats by customer relation agents. You must understand that they will take the lead on<b> first level requests<\/b> but you should also assume that they\u2019re <b>empowering agents<\/b> by giving them the opportunity to focus on second or third level requests that require the ability to mediate (which bots can\u2019t do).&#8221;<\/td>\n<\/tr>\n<tr>\n<td style=\"max-width: 140px; width: 191px;\"><img decoding=\"async\" class=\"align-left\" style=\"max-width: 125px;\" src=\"\/us\/en\/blog\/wp-content\/uploads\/inline-images\/William-Bailey-SmartLy.png\" alt=\"William Bailey\" data-entity-type=\"file\" data-entity-uuid=\"751bcef9-3230-4952-8abf-4d4e35b44a37\" \/><\/td>\n<td style=\"width: 1682px;\"><b><a href=\"https:\/\/www.linkedin.com\/in\/william-bailey\/\" target=\"_blank\" rel=\"noopener noreferrer\">William Bailey<\/a><\/b><\/p>\n<p><b>Head of Strategic Partnerships\u00a0<\/b>| \u00a0<a href=\"http:\/\/smartly.ai\" target=\"_blank\" rel=\"noopener noreferrer\">Smartly.ai<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>4. All chatbots are based on AI<\/h2>\n<table border=\"0\" width=\"100%\" cellpadding=\"1\">\n<tbody>\n<tr>\n<td class=\"quoter\" colspan=\"2\">&#8220;The best chatbots are simple. They ask questions and suggest answers, instead of relying on freeform conversation: the reality is most people prefer to be <b>guided through a conversational experience<\/b>. It&#8217;s simpler, faster, and gets things done. The most successful bots achieve the most meaningful business results by <b>guiding the user through the conversation<\/b>, from \u201cGet Started\u201d to getting an answer to their question.<\/td>\n<\/tr>\n<tr>\n<td style=\"max-width: 140px; width: 191px;\"><img decoding=\"async\" class=\"align-left\" style=\"max-width: 125px;\" src=\"\/us\/en\/blog\/wp-content\/uploads\/inline-images\/Andrew%20Demeter%20-%20Chatfuel.png\" alt=\"Andrew Demeter - Chatfuel\" data-entity-type=\"file\" data-entity-uuid=\"c210d1bf-27c3-4af0-aba3-a6fbb898e2db\" \/><\/td>\n<td style=\"width: 1682px;\"><a href=\"https:\/\/www.linkedin.com\/in\/andrew-demeter\/\" target=\"_blank\" rel=\"noopener noreferrer\"><b>Andrew Demeter<\/b><\/a><\/p>\n<p><b>Social Media Manager\u00a0<\/b>| \u00a0<a href=\"https:\/\/chatfuel.com\" target=\"_blank\" rel=\"noopener noreferrer\">Chatfuel<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>5. Chatbots are only available on Facebook Messenger<\/h2>\n<table border=\"0\" width=\"100%\" cellpadding=\"1\">\n<tbody>\n<tr>\n<td class=\"quoter\" colspan=\"2\">&#8220;Chatbot existed even before Mark Zuckerberg was born, today businesses are using chatbots in their mobile apps, their live chat support as well. Being the world\u2019s most popular social platform, Facebook Messenger chatbots no doubt are popular but certainly not the only one. In fact, <b>the world\u2019s most popular and intelligent chatbot, Mitsuku<\/b>, \u00a0was not built for Facebook Messenger. Mitsuku has won Loebner Prize for most human-like chatbot just in 2016.\u201d<\/td>\n<\/tr>\n<tr>\n<td style=\"max-width: 140px; width: 191px;\"><img decoding=\"async\" class=\"align-left\" style=\"max-width: 125px;\" src=\"\/us\/en\/blog\/wp-content\/uploads\/inline-images\/Usama%20Noman%20-%20Botsify.png\" alt=\"Usama Noman - Botsify\" data-entity-type=\"file\" data-entity-uuid=\"3449a047-5cc0-4a66-a08a-2c1fd9ec20be\" \/><\/td>\n<td style=\"width: 1682px;\"><a href=\"https:\/\/www.linkedin.com\/in\/usamanoman\/\" target=\"_blank\" rel=\"noopener noreferrer\"><b>Usama Noman<\/b><\/a><\/p>\n<p><b id=\"docs-internal-guid-cad7d979-7fff-4939-1328-3658f0626f4b\">CEO\u00a0<\/b>| \u00a0<a href=\"https:\/\/www.botsify.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><b id=\"docs-internal-guid-a8aa4be7-7fff-0cee-668c-47af3f89b700\">Botsify.com<\/b><\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>6. To provide a good customer experience, a chatbot is a must-have<\/h2>\n<table border=\"0\" width=\"100%\" cellpadding=\"1\">\n<tbody>\n<tr>\n<td class=\"quoter\" colspan=\"2\">&#8220;Facebook Messenger is the new way people contact brands. Last year <strong>330 Million people <\/strong>interacted with a brand via Facebook Messenger. Yet somehow, many people today hesitate before adding a chatbot to their Messenger, fearing that this may \u201cbreak\u201d the human relationship they have with their audience.<\/p>\n<p>Chatbots won\u2019t be replacing a good customer experience, but can definitely help augment it by automating the easy questions, giving direct access to information and provide instant services.<br \/>\nThe ultimate customer experience will be offering the <strong>good balance between automatization and human relationship<\/strong>.&#8221;<\/td>\n<\/tr>\n<tr>\n<td style=\"max-width: 140px; width: 191px;\"><img decoding=\"async\" class=\"align-left\" style=\"max-width: 125px;\" src=\"\/us\/en\/blog\/wp-content\/uploads\/inline-images\/Benjamin%20Merritt%20-%20It%27s%20Alive.png\" alt=\"Benjamin Merritt - It's Alive\" data-entity-type=\"file\" data-entity-uuid=\"98f1d2ce-7f93-4882-8996-7871f5f29b28\" \/><\/td>\n<td style=\"width: 1682px;\"><a href=\"https:\/\/www.linkedin.com\/in\/mbenj\/\" target=\"_blank\" rel=\"noopener noreferrer\"><b>Benjamin Merritt\u00a0<\/b><\/a><\/p>\n<p><b id=\"docs-internal-guid-cad7d979-7fff-4939-1328-3658f0626f4b\">CEO\u00a0<\/b>| \u00a0<a href=\"https:\/\/itsalive.io\/\">itsAlive Chatbot solutions<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>7. Building a chatbot is easy<\/h2>\n<table border=\"0\" width=\"100%\" cellpadding=\"1\">\n<tbody>\n<tr>\n<td class=\"quoter\" colspan=\"2\">&#8220;It&#8217;s easy to believe that chatbot is a plug &amp; play technology. But technology is equally important as human resources in the success of your project.<\/p>\n<p>Having built more than 300 chatbots, we now know that you need to push at least an initial <strong>60 to 120 hours<\/strong> of work to set up a project; and <strong>a recurring 10 to 50 hours<\/strong> a month to continuously grow the knowledge base and polish the NLP layer of your chatbot.<\/p>\n<p>Without this man power, even the best technology ever will fail.\u201d<\/td>\n<\/tr>\n<tr>\n<td style=\"max-width: 140px; width: 191px;\"><img decoding=\"async\" class=\"align-left\" style=\"max-width: 125px;\" src=\"\/us\/en\/blog\/wp-content\/uploads\/inline-images\/Luc%20Truntzler%20Inbenta.png\" alt=\"Luc Truntzler Inbenta\" data-entity-type=\"file\" data-entity-uuid=\"89a6b3df-1582-4b71-8847-900e10f6e648\" \/><\/td>\n<td style=\"width: 1682px;\"><a href=\"https:\/\/www.linkedin.com\/in\/truntzler\/\" target=\"_blank\" rel=\"noopener noreferrer\"><b>Luc Truntzler<\/b><\/a><\/p>\n<p><b>Associate Director\u00a0<\/b>|\u00a0<a href=\"https:\/\/www.inbenta.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Inbenta France<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>8. During a single conversation, it\u2019s not possible to interact with both a chatbot and a human agent<\/h2>\n<table border=\"0\" width=\"100%\" cellpadding=\"1\">\n<tbody>\n<tr>\n<td class=\"quoter\" colspan=\"2\">\u201cTalking to chatbots on one side and to human agents on the other is the worst customer experience. The future of customer experience lies in <strong>hybrid chatbots<\/strong> which take the best of both worlds; human and AI agents in the same conversation to both increase <strong>customer satisfaction and maximize ROI<\/strong>.\u201d<\/td>\n<\/tr>\n<tr>\n<td style=\"max-width: 140px; width: 191px;\"><img decoding=\"async\" class=\"align-left\" style=\"max-width: 125px;\" src=\"\/us\/en\/blog\/wp-content\/uploads\/inline-images\/Christophe%20Chevalier%20-%20Botmind.png\" alt=\"Christophe Chevalier - Botmind\" data-entity-type=\"file\" data-entity-uuid=\"72704707-4f81-4905-8303-950b8b02992e\" \/><\/td>\n<td style=\"width: 1682px;\"><a href=\"https:\/\/www.linkedin.com\/in\/christophechevalier75\/\" target=\"_blank\" rel=\"noopener noreferrer\"><b>Christophe Chevalier<\/b><\/a><\/p>\n<p><b>CEO &#8211; Co-Founder\u00a0<\/b>| \u00a0<a href=\"http:\/\/www.botmind.io\/\" target=\"_blank\" rel=\"noopener noreferrer\">B<\/a><a href=\"http:\/\/www.botmind.io\/\" target=\"_blank\" rel=\"noopener noreferrer\">otmind<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Thanks again to our chatbot partners who contributed to this article! These insights should help you better know chatbots and the best practices around them. If you want to learn more about chatbots, you can read our related articles:<\/p>\n<ul>\n<li dir=\"ltr\"><a href=\"https:\/\/www.dimelo.com\/en\/blog-post\/what-are-benefits-of-chatbots-for-customer-care\" target=\"_blank\" rel=\"noopener noreferrer\">What are the benefits of chatbots for Customer Care?<\/a><\/li>\n<li dir=\"ltr\"><a href=\"https:\/\/www.dimelo.com\/en\/blog-post\/recast-ai-human-collaboration-customer-care\" target=\"_blank\" rel=\"noopener noreferrer\">AI and Human: How to create a fruitful collaboration for Customer Care?<\/a><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Chatbots are one of the hottest topics in the technology world today. We read and hear a lot about it, including some misconceptions. The interest for bots is not going to slow down: a study shows that 80% of businesses want chatbots in the next 2 years. To implement them properly, companies should be aware &#8230;<\/p>\n","protected":false},"author":29,"featured_media":49287,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390],"tags":[],"class_list":["post-49286","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>8 Common Chatbot Myths Debunked | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Chatbots are one of the hottest topics in the technology world today. We read and hear a lot about it, including some misconceptions. 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