{"id":49033,"date":"2020-03-31T00:14:56","date_gmt":"2020-03-31T07:14:56","guid":{"rendered":"\/us\/en\/blog\/?p=49033"},"modified":"2025-03-31T00:01:16","modified_gmt":"2025-03-31T07:01:16","slug":"three-roadblocks-stopping-you-from-migrating-to-the-cloud","status":"publish","type":"post","link":"\/us\/en\/blog\/three-roadblocks-stopping-you-from-migrating-to-the-cloud\/","title":{"rendered":"Three roadblocks stopping you from migrating to the cloud"},"content":{"rendered":"

Cloud solutions are quickly taking over the contact center industry. A growing dependence on apps, remote work, and real-time shared data is creating demands that on-premise solutions can\u2019t meet. To avoid these limitations and the impact they have on results, 83% of enterprise-level businesses<\/a> are predicted to start using a cloud system by the end of the year.<\/p>\n

Despite this growing acceptance, many businesses remain cautious about cloud migration. A full contact center transition to the cloud might appear daunting and more than enough to keep businesses from making the switch. Each manager has their own reasons to continue using a legacy solution, but there are also cloud migration roadblocks that are common across all industries.<\/p>\n

In this blog, we\u2019ll be addressing roadblocks in cloud migration and providing answers that will help guide you in your path to the cloud. Keep reading as we explore three roadblocks stopping you from migrating to the cloud and our solutions to these problems.<\/p>\n

What does it mean to move to the cloud?<\/h2>\n

When a contact center moves to the cloud, they are transitioning from physical, on-site software to a solution hosted by a cloud provider. Some businesses use a blend of on-premise and cloud platforms, known as a hybrid cloud solution, but most use common cloud infrastructures that are hosted on public cloud providers, like AWS.<\/p>\n

This transition involves data migration from the company\u2019s servers to the new solution, a painless, but still critical, process. Rather than using the physical hardware required by the old platform, cloud contact centers<\/a> operate and store data completely through the provider\u2019s cloud servers.<\/p>\n

3 Roadblocks to cloud migration<\/h2>\n

As a contact center manager, you\u2019re responsible for your business\u2019 ability to keep up with current industry trends and customer demands. Though your lack of expertise or experience with cloud adoption may make the transition seem like more trouble than its worth, we\u2019re here to show you how to overcome these migration challenges.<\/p>\n

\"Making<\/p>\n

1. Making all solutions and tools work on one platform<\/h3>\n

On-premise solutions are often limited in the capabilities they can offer by themselves. To maintain operational efficiency, contact centers often have to use multiple applications to access the features they need. With the additional need to consider application performance during the migration process, many managers worry about the ability to maintain their operations after moving to the cloud.<\/p>\n

Thankfully, this roadblock to cloud use is already solved by the flexibility and integrations offered by cloud contact center solutions. While building your migration strategy, you\u2019ll be able to determine which capabilities are already offered by your solution, thus making additional applications redundant. With less to move to your cloud environment, you\u2019ll be able to streamline your processes, tools, and quality control, improving the service you can offer.<\/p>\n

The cloud communications solution for every business<\/h2>\n
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