{"id":48975,"date":"2021-08-25T10:43:47","date_gmt":"2021-08-25T17:43:47","guid":{"rendered":"\/us\/en\/blog\/?p=48975"},"modified":"2026-02-02T16:39:29","modified_gmt":"2026-02-03T00:39:29","slug":"hybrid-work-small-business","status":"publish","type":"post","link":"\/us\/en\/blog\/hybrid-work-small-business\/","title":{"rendered":"Hybrid work for small business: How to do it right"},"content":{"rendered":"<h3 class=\"heading h3\">Hybrid work for small business highlights<\/h3>\n<p><em>This article includes findings from <a href=\"https:\/\/www.ringcentral.com\/2021_state_of_hybrid_work_report.html\">our recent research into hybrid work<\/a>, including:<\/em><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">More and more businesses are going hybrid, with small businesses leading the way<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Benefits include better work-life balance and cost savings<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Watch out for challenges like loneliness and decreased productivity<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">The right tools will help hybrid teams communicate effectively<\/span><\/li>\n<\/ul>\n<hr \/>\n<p>Organizations have increasingly recognized the value of flexible work arrangements. While some initially adopted remote work out of necessity, it proved that with the <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/is-too-much-technology-harmful-4-things-to-know-about-app-overload\/\">right technology<\/a>, businesses could not only survive but thrive.<\/p>\n<p>Having experienced the benefits of working from home, business owners and employees have decisions to make. Those who enjoyed working remotely may not be keen to work in a physical office full-time, while others will be chomping at the bit.<\/p>\n<p><span style=\"font-weight: 400\">The popular answer seems to be a <\/span><span style=\"font-weight: 400\"><a href=\"\/us\/en\/blog\/hybrid-work-model\/\">hybrid work model<\/a>. According to our research, over half of businesses are at least partially remote right now:\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/2021_state_of_hybrid_work_report.html\"><img decoding=\"async\" src=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2021\/02\/Report-social-card-1200x628-02.png\" alt=\"State of Hybrid Work statistic\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400\">Hybrid working can be highly effective, but it\u2019s not without challenges. This post explores why companies are embracing the concept and how the right <\/span>strategies and tools<span style=\"font-weight: 400\"> can help. We\u2019ll be pulling out findings from our recent<\/span><a href=\"https:\/\/www.ringcentral.com\/2021_state_of_hybrid_work_report.html\"> <i><span style=\"font-weight: 400\">State of Hybrid Work<\/span><\/i><\/a><span style=\"font-weight: 400\"> report\u2014just click to read the whole thing.<\/span><\/p>\n<hr \/>\n<p>\ud83e\udd14 Is your business fully prepared for hybrid work? Set your business up for success with our <em>State of Hybrid Work<\/em> report.<\/p>\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/report\/2021_state_of_hybrid_work.pdf\" data-id=\"69d1c0be2a6b1\" id=\"69d1c0be2a6b1\">\n\t\t<button tabindex=\"on\"  on=\"tap:69d1c0be2a6b1.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\"> Get the Hybrid Work report<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\"> Get this free report to learn how to navigate hybrid work.<\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69d1c0be2a6b1.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy! <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<hr \/>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400\"><a id=\"what\"><\/a>What is hybrid work?<\/span><\/h2>\n<p><span style=\"font-weight: 400\">A hybrid work model includes a mixture of remote, semi-remote, and in-<\/span><span style=\"font-weight: 400\">office employees<\/span><span style=\"font-weight: 400\">. Depending on the company setup, hybrid workers may attend the office on fixed days, or they may pick and choose. Others may be permanently office-based or work remotely <\/span><span style=\"font-weight: 400\">full-time<\/span><span style=\"font-weight: 400\">.<\/span><\/p>\n<p>Modern businesses have evolved significantly from traditional office-only models. Our research shows that three in five organizations are now at least partially remote. Small businesses are leading the way, and the majority of organizations across all sizes continue to embrace hybrid workforce arrangements as a permanent operating model.<\/p>\n<p><span style=\"font-weight: 400\">Hybrid workplaces use technology (like <a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\">RingCentral MVP\u2122 <\/a>\u00a0<\/span><span style=\"font-weight: 400\">collaboration tools<\/span><span style=\"font-weight: 400\">) to enable working from anywhere and keep everyone connected. If you\u2019re considering this model, it\u2019s vital that you put strategies in place to foster team culture as well as business growth.<\/span><\/p>\n<p><a href=\"https:\/\/ringcentral.valuestoryapp.com\/hybrid-personality\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-49580\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/09\/card_1.png\" alt=\"Hybrid work personality quiz\" width=\"2048\" height=\"1072\" \/><\/a><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400\"><a id=\"benefits\"><\/a>What are the benefits of hybrid work for small businesses?<\/span><\/h2>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400\">Better for employees<\/span><\/h3>\n<p>Our survey showed that attitudes towards remote work have improved, with 66% of businesses viewing it positively. More than a quarter of employees said they\u2019ve enjoyed spending more time with family thanks to <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/5-types-of-flexible-work-arrangements-to-offer-employees\/\">flexible working patterns<\/a>.<\/p>\n<p>Flexible work options have become a standard expectation for today\u2019s workforce. Hybrid working enables a better work-life balance and improved mental health, with employees feeling more relaxed when they can fit work around their lifestyle and commitments.<\/p>\n<p><span style=\"font-weight: 400\">If workers don\u2019t need to be in the office every day, they\u2019ll have fewer stressful, costly, and time-consuming commutes. Plus, working remotely means they don\u2019t have to live near the office\u2014so they can choose to live in more affordable regions rather than moving to a large town or city.<\/span><\/p>\n<p><span style=\"font-weight: 400\">All of this means a happier, more <\/span><a href=\"\/us\/en\/blog\/what-is-employee-engagement\/\">engaged workforce<\/a><span style=\"font-weight: 400\">, which in turn brings improved performance. And it\u2019s simple to connect hybrid workers with an app like RingCentral MVP, which puts business calls, team messaging, and video conferencing in one place:<\/span><\/p>\n<p><iframe sandbox=\"allow-scripts allow-same-origin allow-presentation\" title=\"RingCentral | Meet your anywhere workspace\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/U_mx0j6-KRs?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen sandbox=\"allow-same-origin allow-scripts allow-presentation\"><\/iframe><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400\">Better for business<\/span><\/h3>\n<p><span style=\"font-weight: 400\">The flexibility of hybrid work is great for businesses, especially because it improves employee <\/span><span style=\"font-weight: 400\">retention<\/span><span style=\"font-weight: 400\">. In fact,<\/span><a href=\"https:\/\/www.getapp.com\/resources\/hybrid-work-trends\/\"><span style=\"font-weight: 400\"> 53%<\/span><\/a><span style=\"font-weight: 400\"> of small business employees said they are more likely to leave if denied flexible working arrangements.<\/span><\/p>\n<p><span style=\"font-weight: 400\">A hybrid team means your business benefits from a wider mix of people and skills. While those living locally could work in the office, you can also recruit <\/span><span style=\"font-weight: 400\">remote workers<\/span><span style=\"font-weight: 400\"> from anywhere in the world (and operate 24\/7 with workers in different timezones). This concept is also <\/span>scalable <span style=\"font-weight: 400\">for a growing business.<\/span><\/p>\n<p><span style=\"font-weight: 400\">The hybrid work model reduces costs, which is ideal for small businesses. With fewer in-office workers, you can have a much smaller <\/span><span style=\"font-weight: 400\">office space<\/span><span style=\"font-weight: 400\">, perhaps located out of town rather than an expensive city. You\u2019ll save on rent, utility bills, and equipment.<\/span><\/p>\n<p>You won\u2019t have to pay so many travel expenses, and it helps the environment to have fewer people commuting to a workplace. With a smaller in-office team, you can also create a more comfortable and spacious workspace that supports employee wellbeing.<\/p>\n<p>It&#8217;s no wonder that <a href=\"https:\/\/www.ringcentral.com\/2021_state_of_hybrid_work_report.html\">66% of business leaders we surveyed view hybrid work in a positive light<\/a>:<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2021\/02\/Report-social-card-1200x628-04.png\" alt=\"State of Hybrid Work statistic\" \/><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400\"><a id=\"challenges\"><\/a>What challenges can small businesses face with hybrid work?<\/span><\/h2>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400\">Balancing act for small business owners<\/span><\/h3>\n<p><span style=\"font-weight: 400\">Hybrid working takes some lateral thinking for <\/span>business owners<span style=\"font-weight: 400\">. You\u2019ll need to decide working patterns, potentially find smaller premises, sort out the technology, and keep everyone in the loop.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Negotiations over flexible hours can also be tricky, as workers may want to spend more of the week working remotely than business owners would like. Plus, if you\u2019re asking that <\/span><span style=\"font-weight: 400\">employees work <\/span><span style=\"font-weight: 400\">remotely, you may need to provide <\/span><span style=\"font-weight: 400\">home office <\/span><span style=\"font-weight: 400\">equipment.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Remember that the hybrid model will take a while to get used to. Rather than trying to retrofit old <\/span>working practices<span style=\"font-weight: 400\"> onto the <\/span><span style=\"font-weight: 400\">hybrid approach<\/span><span style=\"font-weight: 400\">, develop new ways of working to suit it\u2014including using the right technology, such as RingCentral MVP.<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400\">Lack of connection for (some) employees<\/span><\/h3>\n<p><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/hybrid-collaboration\/\">Hybrid collaboration<\/a> can take some getting used to. Remote workers often miss face-to-face connections, which is something businesses need to proactively address. More than 25% of employees in our study report having less frequent interactions with their colleagues when working remotely.<\/p>\n<p>Modern workplaces rely heavily on software like Slack and Microsoft Teams\u2014and maintaining online forms of communication is vital in the hybrid model. (Although if you want all your comms in one handy package, you\u2019d do better with RingCentral.)<\/p>\n<p><span style=\"font-weight: 400\">Our respondents ranked email as the #1 choice for communicating socially with coworkers, followed by phone and text. Businesses should choose a reliable, easy-to-use email and phone system and make sure it includes <\/span><span style=\"font-weight: 400\">video conferencing,<\/span><span style=\"font-weight: 400\"> too.<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400\">Keeping an eye on productivity<\/span><\/h3>\n<p><span style=\"font-weight: 400\">It can be difficult for hybrid workers to keep motivated and productive. Our study revealed that <a href=\"https:\/\/www.ringcentral.com\/2021_state_of_hybrid_work_report.html\">one in four businesses<\/a> experienced a decrease in productivity as they adapted to hybrid work\u2014it\u2019s something to keep an eye on.<\/span><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2021\/02\/Report-social-card-1200x628-01.png\" alt=\"State of Hybrid Work statistic\" \/><\/p>\n<p><span style=\"font-weight: 400\">You can boost productivity and maximize <\/span><span style=\"font-weight: 400\">teamwork<\/span><span style=\"font-weight: 400\"> by giving employees the means to collaborate seamlessly across messages, video, and phone. However, don\u2019t bombard remote workers with constant <a href=\"https:\/\/www.ringcentral.com\/video-call.html\">video calls<\/a> and monitoring.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Some <\/span><span style=\"font-weight: 400\">remote employees <\/span><span style=\"font-weight: 400\">can find themselves working longer hours as the lines between work and home become blurred. Check in with your team to ensure they don\u2019t suffer from stress and burnout.<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400\"><a id=\"tips\"><\/a>4 tips for effective hybrid work for small businesses<\/span><\/h2>\n<p>Now that we know the pros and cons of hybrid work, let&#8217;s cover a few ways small businesses can avoid common pitfalls and successfully transition to a hybrid work model:<\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400\">1. Keep communicating<\/span><\/h3>\n<p><span style=\"font-weight: 400\">This is the #1 path to <\/span>effective<span style=\"font-weight: 400\"> hybrid working. Keep <\/span><span style=\"font-weight: 400\">team members<\/span><span style=\"font-weight: 400\"> connected by giving them multiple channels of communication, and do regular check-ins to ensure everyone\u2019s happy and productive.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Video conferencing is especially useful, and not just for meetings. Think onboarding and ice-breaker sessions for newbies and quizzes or virtual drinks to encourage bonds between remote and in-<\/span><span style=\"font-weight: 400\">office workers<\/span><span style=\"font-weight: 400\">.<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400\">2. Get (and use) the right tools<\/span><\/h3>\n<p>You can\u2019t expect hybrid teams to be effective if they don\u2019t have the means to do so. Tools for communication, collaboration, and productivity are essential to the hybrid workplace.<\/p>\n<p>According to our study, <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/video-conferencing-apps\/\">video conferencing<\/a> remains one of the most critical tools. Almost a third of businesses have a more positive view of it as a core communication channel, with two in five using it more frequently.<\/p>\n<p>Imagine HD video conferencing\u00a0<em>and<\/em> powerful team messaging in one easy-to-use app. We&#8217;re talking file sharing, task tracking, and one-click flip to video. That&#8217;s RingCentral!<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-43590\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/09\/file-sharing-integrations-with-dropbox-and-box.gif\" alt=\"file sharing in RingCentral's cloud collaboration solution\" width=\"800\" height=\"699\" \/><\/p>\n<p style=\"text-align: center\">\ud83d\udcd9 <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/remote-working-tools\/\"><strong>READ MORE: 15 best remote working tools\u00a0<\/strong><\/a><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400\">3. Stay flexible<\/span><\/h3>\n<p><span style=\"font-weight: 400\">Respect the fact that people have learned to work in a new way, and embrace it. <\/span>Flexible working<span style=\"font-weight: 400\"> hours can mean the difference between someone staying with your company or leaving, so don\u2019t be slow to adopt the culture.<\/span><\/p>\n<p><span style=\"font-weight: 400\">In the office itself, you could create a more relaxed <\/span><span style=\"font-weight: 400\">work environment <\/span><span style=\"font-weight: 400\">by moving away from traditional layouts\u2014how about standing desks and a comfortable coffee-break area?<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400\">4. Set expectations on both sides<\/span><\/h3>\n<p><span style=\"font-weight: 400\">Clear instructions are crucial to ensure that both in-office and <\/span><span style=\"font-weight: 400\">remote teams<\/span><span style=\"font-weight: 400\"> are aware of their working hours, tasks, and deadlines. Trust is also important\u2014if you\u2019re going to monitor remote workers with time-tracking or <\/span>call monitoring<span style=\"font-weight: 400\">, let them know and give them the chance to ask questions.<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400\"><a id=\"five\"><\/a><a id=\"best-software\"><\/a>The best software for hybrid work and small businesses<\/span><\/h2>\n<p><span style=\"font-weight: 400\">Well, you\u2019ve probably figured it out by now&#8230; RingCentral MVP has everything you need for seamless and effective hybrid working. In one app, it gives you video, phone, messaging, file sharing, and task management\u2014plus <a href=\"https:\/\/www.ringcentral.com\/apps\/\">loads of integrations<\/a>, including: GMail, Google Drive, Outlook, Salesforce, and even <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/12-benefits-ringcentral-cloud-pbx-for-microsoft-teams\/\">cloud phone services for Microsoft Teams<\/a>.<\/span><\/p>\n<p><span style=\"font-weight: 400\">These smart tools make it a cinch to communicate and collaborate, whether you\u2019re working remotely or in the office. Seven layers of security keep your data protected, and with a 99.999% SLA there are no concerns about downtime.<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400\"><a id=\"future\"><\/a>The <\/span><span style=\"font-weight: 400\">future of work<\/span><\/h2>\n<p>Hybrid work is the future because it gives businesses and workers the best of both worlds. The transition brings opportunities and challenges, and hopefully, we\u2019ve shown you how to approach this way of working.<\/p>\n<p>Keep these insights and tips in your back pocket, and you\u2019ll be all set to enjoy the benefits of hybrid work. Don\u2019t forget to contact RingCentral to discover how <a href=\"\/us\/en\/blog\/what-exactly-is-unified-communications-as-a-service\/\">unified communications<\/a> can boost your business.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hybrid work for small business highlights This article includes findings from our recent research into hybrid work, including: More and more businesses are going hybrid, with small businesses leading the way Benefits include better work-life balance and cost savings Watch out for challenges like loneliness and decreased productivity The right tools will help hybrid teams &#8230;<\/p>\n","protected":false},"author":1131,"featured_media":48191,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901,18390],"tags":[2790,30721],"class_list":["post-48975","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","category-communication-and-collaboration","tag-future-of-work","tag-hybrid-work"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Hybrid work for small business: How to do it right | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Are hybrid work and small business a match made in heaven? Find out what the research has to say, and how to avoid common pitfalls of remote teams.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/hybrid-work-small-business\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hybrid work for small business: How to do it right\" \/>\n<meta property=\"og:description\" content=\"Are hybrid work and small business a match made in heaven? 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