{"id":48925,"date":"2021-08-25T04:00:47","date_gmt":"2021-08-25T11:00:47","guid":{"rendered":"\/us\/en\/blog\/?p=48925"},"modified":"2023-10-18T08:48:19","modified_gmt":"2023-10-18T15:48:19","slug":"5-ways-healthcare-providers-can-promote-mental-and-behavioral-health","status":"publish","type":"post","link":"\/us\/en\/blog\/5-ways-healthcare-providers-can-promote-mental-and-behavioral-health\/","title":{"rendered":"5 ways healthcare providers can promote mental and behavioral health"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Highlights:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Patients often face significant barriers to mental healthcare<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Telehealth enables patients to receive mental healthcare, regardless of their location<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Providers can promote greater access to mental healthcare services using a secure healthcare communications platform<\/span><\/li>\n<\/ul>\n<hr \/>\n<p><span style=\"font-weight: 400;\">For years, Americans have suffered in silence with mental health issues; they\u2019ve lacked access due to barriers such as cost and a lack of clinicians to treat them. The events of 2020 were a breaking point. Months of isolation and volatility led to anxiety and other mental health issues. It became clear that Americans need greater access to affordable mental healthcare.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t\t\t<\/p>\n<div class=\"rc-bottom-cta rc-bottom-cta__landscape\" style=\"background-color:#FF8800;flex-direction: row-reverse;\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t\t<img decoding=\"async\" width=\"1388\" height=\"928\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/08\/hipaa-providers.png\" class=\"responsive-image\" alt=\"Quick guide to ...\" \/>\t\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"rc-bottom-cta__text\" style=\"color:ffffff;\">\n<h3\n\t\t\t\t\t\t\t\tclass=\"rc-bottom-cta__title headline-copy\"\n\t\t\t\t\t\t\t\tstyle=\"\"\n\t\t\t\t\t\t>Quick guide to HIPAA-compliant communication between healthcare providers<\/h3>\n<\/p><\/div>\n<div class=\"rc-bottom-cta__btn-wrapper\" style=\"\">\n\t\t\t\t\t\t<a\n\t\t\t\t\t\t\t\tclass=\"btn btn-primary btn-lg rc-bottom-cta__link\"\n\t\t\t\t\t\t\t\ttitle=\"Learn more\"\n\t\t\t\t\t\t\t\thref=\"https:\/\/www.ringcentral.com\/whitepaper\/hipaa-security-guide-cloud-communications.html\"\n\t\t\t\t\t\t\t\tdata-dl-name=\"Learn more\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"button\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"bottom cta banner\"\n\t\t\t\t\t\t\t\tdata-no-auto-dl=\"true\"\n\t\t\t\t\t\t\t\tstyle=\"\"\n\t\t\t\t\t\t\t\tonmouseover=\"\"\n\t\t\t\t\t\t\t\tonmouseout=\"this.style.backgroundColor='';this.style.borderColor='';this.style.color='';\"\n\t\t\t\t\t\t>Learn more<\/a>\n\t\t\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Healthcare providers, even if they don\u2019t specialize in mental health, can help their patients access mental and behavioral healthcare services thanks to the rise of telehealth. Read on to learn what steps they can take to provide care for patients\u2019 physical and psychological needs.<\/span><\/p>\n<h2><b>The problem with mental healthcare in the US<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">A 2020 report showed that<\/span><a href=\"https:\/\/mhanational.org\/issues\/2020\/mental-health-america-access-care-data#four\"> <span style=\"font-weight: 400;\">57 percent of American adults<\/span><\/a><span style=\"font-weight: 400;\"> with mental illness don\u2019t receive treatment. There are some significant cost barriers. For example, only<\/span><a href=\"https:\/\/www.cnbc.com\/2021\/05\/10\/cost-and-accessibility-of-mental-health-care-in-america.html\"> <span style=\"font-weight: 400;\">56 percent of psychiatrists<\/span><\/a><span style=\"font-weight: 400;\"> accept commercial insurance as compared to their peers practicing other specialties.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Moreover, there\u2019s a shortage of qualified mental healthcare providers in the US.<\/span><a href=\"https:\/\/www.cnbc.com\/2021\/05\/10\/cost-and-accessibility-of-mental-health-care-in-america.html\"> <span style=\"font-weight: 400;\">Over 112 million Americans<\/span><\/a><span style=\"font-weight: 400;\"> live in areas where mental health providers are scarce; 55 percent of counties in the US don\u2019t have a psychiatrist, psychologist, or social worker.<\/span><\/p>\n<h3><b>2020 \u2013 A watershed moment for mental health<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The year 2020 was a watershed moment for mental health awareness and usage. As a result of a global health crisis, Americans were isolated and scared. Suddenly, it was no longer safe to do so many day-to-day activities.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Americans utilized mental and behavioral health services in record numbers. Research from Cigna revealed that between March 2020 and March 2021, outpatient behavioral telehealth<\/span><a href=\"https:\/\/www.cigna.com\/about-us\/newsroom\/innovation\/covid-19-impact-virtual-and-behavioral-health\"> <span style=\"font-weight: 400;\">visits rose 27 percent<\/span><\/a><span style=\"font-weight: 400;\">. Even as telehealth visits for other specialties decreased as society began to recover, patients still held telehealth appointments with their mental healthcare providers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Mental healthcare became more accessible during the pandemic as regulations changed. Not only did<\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/8-top-drivers-of-telehealth-adoption-in-2020\/\"> <span style=\"font-weight: 400;\">providers receive reimbursement<\/span><\/a><span style=\"font-weight: 400;\"> for telehealth appointments (something that wasn\u2019t always the case), but licensing laws were relaxed so providers could treat patients outside of their jurisdiction.<\/span><\/p>\n<h2><b>How can healthcare providers maintain mental healthcare momentum?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">As society begins to recover and healthcare providers see more patients in person, how can they maintain the momentum of 2020, in which more Americans got the mental healthcare they desperately needed?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There are some things that healthcare providers can do to promote mental health services:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Offer telehealth services<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Utilize the right healthcare communications platform<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ensure continuity of care, regardless of health restrictions<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reduce some of the barriers to care<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Prioritize security for patient peace of mind and regulatory compliance<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-48927\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/08\/healthcare-providers-hipaa.png\" alt=\"RingCentral for healthcare\" width=\"930\" height=\"595\" \/><\/p>\n<h2><b>Offer telehealth services<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The first step to making mental healthcare more accessible is by offering telehealth. Before the spring of 2020,<\/span><a href=\"https:\/\/www.nature.com\/articles\/s41386-021-00960-4\"> <span style=\"font-weight: 400;\">less than one percent<\/span><\/a><span style=\"font-weight: 400;\"> of mental healthcare and substance abuse treatment sessions were held through telehealth.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Telehealth enables greater access to mental healthcare for patients living in areas without providers. It also reduces the stigma of seeking treatment for mental health issues. If you can receive help from the comfort of your own home, you\u2019re more likely to do it.<\/span><\/p>\n<h2><b>Utilize the right healthcare communications platform<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Using<\/span> <span style=\"font-weight: 400;\">the right healthcare communications platform<\/span><span style=\"font-weight: 400;\"> makes it easier to deliver telehealth services.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A healthcare communications platform built on a unified communications platform allows providers to connect to patients through chat, video conference, and telephony. It also works on mobile devices, so patients don\u2019t need to be in front of a desktop.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Moreover, it should be easy to use for patients and providers. Neither party should have to struggle because that diminishes the patient experience (and hurts patient engagement).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A telehealth communications platform should also make it easy to share information with the rest of a patient\u2019s care coordination team. A mental healthcare provider could send a secure text or hold a video conference with a patient\u2019s primary care physician to discuss medication or treatment plans.<\/span><\/p>\n<h3><b>Ensure continuity of care, regardless of health restrictions<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">As mentioned earlier, the healthcare crisis of 2020 made it unsafe for people to gather, especially in small spaces. Many healthcare providers stopped seeing patients in person.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For patients with mental health needs,<\/span><a href=\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/6-ways-cloud-based-communications-ensure-continuity-of-care\/\"> <span style=\"font-weight: 400;\">continuity of care<\/span><\/a><span style=\"font-weight: 400;\"> is crucial. Switching providers means they have to build a new relationship with someone else, which can be challenging. By utilizing telehealth services, patients can stay with the same provider by seeing them virtually.<\/span><\/p>\n<h3><b>Reduce the barriers to care<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The American healthcare system is grappling with numerous issues. Access to mental health is one of them. There are several things that need to change for widespread, affordable access to mental healthcare to be widely available. However, the first step is for mental healthcare providers to reach out to underserved populations through telehealth.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With a healthcare communications platform, providers can reach patients in rural areas or areas where there\u2019s a shortage of mental health professionals. Patients don\u2019t have to travel long distances to receive mental healthcare.<\/span><\/p>\n<h3><b>Prioritize security for patient peace of mind and regulatory compliance<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If you\u2019re a patient sharing your mental health issues with a provider, you want to know that your personal information won\u2019t wind up in the wrong hands. In 2020,<\/span><a href=\"https:\/\/healthitsecurity.com\/news\/the-10-biggest-healthcare-data-breaches-of-2020\"> <span style=\"font-weight: 400;\">millions of patient records<\/span><\/a><span style=\"font-weight: 400;\"> were breached as a result of poor security practices.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Market-leading healthcare communications platforms utilize multiple layers of security, as well as 24\/7 platform monitoring, end-to-end encryption, and proactive fraud mitigation. Patients feel secure that their personal data won\u2019t be compromised, while providers adhere to regulations and don\u2019t risk fines and penalties.<\/span><\/p>\n<h2><b>Provide mental health telehealth services with RingCentral\u2019s healthcare communications platform<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">RingCentral\u2019s healthcare communications platform helps providers deliver the mental healthcare their patients need. The omnichannel platform offers providers and patients flexibility, reliability, and security, so patients receive vital treatment while providers stay compliant with regulations. To learn more,<\/span><a href=\"https:\/\/www.ringcentral.com\/office\/industry-solutions\/healthcare-providers.html#SFForm\"> <span style=\"font-weight: 400;\">request a demo<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights:\u00a0 Patients often face significant barriers to mental healthcare Telehealth enables patients to receive mental healthcare, regardless of their location Providers can promote greater access to mental healthcare services using a secure healthcare communications platform For years, Americans have suffered in silence with mental health issues; they\u2019ve lacked access due to barriers such as cost &#8230;<\/p>\n","protected":false},"author":292,"featured_media":43959,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18674,33837],"tags":[1682,7534],"class_list":["post-48925","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-healthcare","category-telehealth","tag-healthcare","tag-unified-communications-platform"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>5 ways healthcare providers can promote mental and behavioral health | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Healthcare providers can promote their patients\u2019 mental health in several ways, including using a telehealth communications platform.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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Mehaffey","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/3515b4bfc2170f6873b43016cada4aca3fb2d79566c22517f1d39f424d9be6dd?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/3515b4bfc2170f6873b43016cada4aca3fb2d79566c22517f1d39f424d9be6dd?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/3515b4bfc2170f6873b43016cada4aca3fb2d79566c22517f1d39f424d9be6dd?s=96&d=mm&r=g","caption":"Lance Mehaffey"},"description":"Lance Mehaffey has spent over 20 years exploring the healthcare space as a facility administrator and while leading the industry go-to-market and sales enablement strategy for global information and communication technology companies. He focuses heavily on how cloud-based communication, collaboration, and contact center solutions can enable providers, payers, and life science organizations to reimagine patient and client engagement, cross-functional team agility, and operational workflow efficiency.","sameAs":["https:\/\/Ringcentral.com"],"url":"\/us\/en\/blog\/author\/lance-mehaffey\/"}]}},"rc_img_url":"\/us\/en\/blog\/wp-content\/uploads\/2020\/09\/how-to-join-a-video-meeting.jpg","rcblog_by_author":"<a href=\"\/us\/en\/blog\/author\/lance-mehaffey\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/3515b4bfc2170f6873b43016cada4aca3fb2d79566c22517f1d39f424d9be6dd?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">Lance Mehaffey<\/span><\/a>","rc_author_full_name":"Lance Mehaffey","rc_author_avatar":"\/us\/en\/blog\/wp-content\/uploads\/2023\/02\/Lance-Headshot-11-21-22.jpg","rc_author_link":"\/us\/en\/blog\/author\/lance-mehaffey\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/verticals\/healthcare\/amp\">Healthcare<\/a><a href=\"\/us\/en\/blog\/category\/telehealth\/amp\">, Telehealth<\/a>","amp_link":"\/us\/en\/blog\/5-ways-healthcare-providers-can-promote-mental-and-behavioral-health\/amp","excerpt_title":"5 ways healthcare providers can promote mental and behavi...","_links":{"self":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/48925","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/users\/292"}],"replies":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/comments?post=48925"}],"version-history":[{"count":0,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/48925\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media\/43959"}],"wp:attachment":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media?parent=48925"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/categories?post=48925"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/tags?post=48925"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}