{"id":48833,"date":"2021-08-12T13:14:57","date_gmt":"2021-08-12T20:14:57","guid":{"rendered":"\/us\/en\/blog\/?p=48833"},"modified":"2025-03-13T06:20:35","modified_gmt":"2025-03-13T13:20:35","slug":"salud-customer-story","status":"publish","type":"post","link":"\/us\/en\/blog\/salud-customer-story\/","title":{"rendered":"How did this wellness company survive a pandemic?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">For years, the wellness company <a href=\"https:\/\/www.ringcentral.com\/whyringcentral\/casestudies\/salud.html\">Salud by Dr. Rigo (Salud Para Todos)<\/a> has grown at an impressive pace\u2014regularly developing new natural products, hiring staff, and expanding its customer base. Founded by medical doctor Jose Rigoberto P\u00e9rez D\u00edaz, Salud grew into a global eCommerce company when Dr. Rigo recruited his entrepreneurial daughters, <\/span><span style=\"font-weight: 400;\">Sarah P\u00e9rez Jarrett and Hilda P\u00e9rez, to expand operations. But in 2020, the lockdowns threatened everything the company had worked for.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Salud team saw the irony. A health company that became known around the world for helping people improve their wellbeing\u2014by developing products to support respiratory and digestive functions, bone and joint health, skin rejuvenation, energy levels, and more\u2014was suddenly forced to close its doors because a virus threatened the world\u2019s health.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But Salud\u2019s management team didn\u2019t have time to focus on the problem. They had to devise a solution\u2014their employees and customers were counting on them. And because the company had RingCentral, CEO Sarah and COO Hilda were able to devise and implement a solution almost immediately.<\/span><\/p>\n<hr \/>\n<p class=\"p1\">\ud83d\udc40\u00a0 Does managing a small business need to be <i>this <\/i>hard? Nope. Learn from your peers and grab our eBook to dive into five small business success stories.<\/p>\n<p class=\"p1\">\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/ebook\/\u0441ase_studies_small_business_success_stories.pdf\" data-id=\"69ef98a2e9d22\" id=\"69ef98a2e9d22\">\n\t\t<button tabindex=\"on\"  on=\"tap:69ef98a2e9d22.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd9 Grab eBook<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udc40 \u200a Get this free eBook to get an inside look at five small business success stories. <\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69ef98a2e9d22.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy! <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p>\n<hr \/>\n<h2 class=\"heading h2\">Transitioning team communications and customer support to the cloud<\/h2>\n<p><span style=\"font-weight: 400;\">Both Salud\u2019s primary storefront location and the company\u2019s headquarters were based in New York City\u2014which faced some of the strictest and most rapid shutdown mandates in the US. As Sarah recalls, \u201cWe had to make some huge changes overnight\u2014starting with moving our entire shipping operation into my living room in Florida.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With Salud&#8217;s employees all suddenly forced to <a href=\"\/us\/en\/blog\/the-pros-and-cons-of-working-remotely\/\">work remotely<\/a>, Sarah and Hilda needed to figure out both how to keep the staff connected and how to keep the company accessible to customers calling for products or other types of support. RingCentral helped to solve both challenges.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In terms of <a href=\"\/us\/en\/blog\/customer-support\/\">customer support<\/a>, Sarah notes that the transition to a remote operation went surprisingly smoothly. \u201cOur team all had the RingCentral apps on their cell phones and laptops so that everyone could answer calls to our customer service number from any of those devices. So even though we weren\u2019t in the same place anymore, we were still able to cover those calls and keep giving our customers outstanding service.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t\t\t<\/p>\n<div class=\"rc-bottom-cta rc-bottom-cta__landscape\" style=\"background-image: url(\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/rc-bottom-cta-bg.png);\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t\t<img decoding=\"async\" width=\"1920\" height=\"1096\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/05\/Screen-Shot-2021-05-20-at-3.25.27-PM.jpg\" class=\"responsive-image\" alt=\"Read the Salud ...\" \/>\t\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"rc-bottom-cta__text\" style=\"\">\n<h3\n\t\t\t\t\t\t\t\tclass=\"rc-bottom-cta__title headline-copy\"\n\t\t\t\t\t\t\t\tstyle=\"\"\n\t\t\t\t\t\t>Read the Salud &amp; RingCentral success story<\/h3>\n<\/p><\/div>\n<div class=\"rc-bottom-cta__btn-wrapper\" style=\"\">\n\t\t\t\t\t\t<a\n\t\t\t\t\t\t\t\tclass=\"btn btn-primary btn-lg rc-bottom-cta__link\"\n\t\t\t\t\t\t\t\ttitle=\"Get the full story\"\n\t\t\t\t\t\t\t\thref=\"https:\/\/www.ringcentral.com\/whyringcentral\/casestudies\/salud.html\"\n\t\t\t\t\t\t\t\tdata-dl-name=\"Get the full story\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"button\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"bottom cta banner\"\n\t\t\t\t\t\t\t\tdata-no-auto-dl=\"true\"\n\t\t\t\t\t\t\t\tstyle=\"\"\n\t\t\t\t\t\t\t\tonmouseover=\"\"\n\t\t\t\t\t\t\t\tonmouseout=\"this.style.backgroundColor='';this.style.borderColor='';this.style.color='';\"\n\t\t\t\t\t\t>Get the full story<\/a>\n\t\t\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Maintaining internal communications proved an easy transition as well, which was particularly surprising considering that the Salud staff had expanded to include employees in Spain, the Dominican Republic, and the Bahamas. As Sarah explains, <a href=\"\/us\/en\/blog\/enabling-a-hybrid-and-connected-workforce-with-ringcentral-video\/\">RingCentral Video<\/a> made it easy to hold regular team meetings\u2014sometimes just to give employees a chance to see each other face-to-face\u2014no matter where people were geographically.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cRingCentral took the place of our old conference room,\u201d she says. \u201cWe\u2019d jump on <a class=\"waffle-rich-text-link\" href=\"https:\/\/www.ringcentral.com\/video-call.html\">video calls<\/a>, get to see each other, and discuss whatever we needed to get done\u2014marketing messaging, sales projects, or just catching up. It allowed us to keep feeling like a team.\u201d<\/span><\/p>\n<h2 class=\"heading h2\">Gaining more communication insights than ever\u2014with help from Konnectryx<\/h2>\n<p><span style=\"font-weight: 400;\">Because the COVID-19 lockdowns placed greater importance on Salud\u2019s use of <a href=\"\/us\/en\/blog\/what-is-cloud-communications\/\">cloud communications<\/a>, Sarah and Hilda used the opportunity to investigate additional RingCentral tools and functionality to improve their operations. To help with this, they turned to Salud\u2019s trusted IT consulting partner, Konnectryx.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Michael\u202fAmico, Konnectryx\u2019s VP of Worldwide Sales, explains that one example of how his team helped unify and streamline Salud\u2019s workflows was to implement a Salesforce platform for the company. \u201cWe helped train the team on some of the RingCentral features they hadn\u2019t used before but would be using now\u2014including RingCentral\u2019s integration with Salesforce.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sarah points out that the Konnectryx team\u2019s work led to many benefits\u2014including improved workflows, cost savings, and greater insight than ever into the details of the company\u2019s day-to-day operations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cWe had different systems collecting data, and our team was spending time re-entering that data from one system into another. Konnectryx\u2019s great work consolidating everything into Salesforce and RingCentral helped us\u2014both by making things run more efficiently and also saving us money.\u201d\u202f\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sarah continues: \u201c<\/span><span style=\"font-weight: 400;\">My management team and I can see so much about what\u2019s happening across the company now. We can make sure our customers, especially our long-term customers, are always getting their calls answered right away. We can see how quickly our team is picking up calls on average. We can even use RingCentral\u2019s call recordings to settle disputes with credit card companies. It\u2019s more visibility than we\u2019ve ever had.\u201d<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>For years, the wellness company Salud by Dr. Rigo (Salud Para Todos) has grown at an impressive pace\u2014regularly developing new natural products, hiring staff, and expanding its customer base. Founded by medical doctor Jose Rigoberto P\u00e9rez D\u00edaz, Salud grew into a global eCommerce company when Dr. Rigo recruited his entrepreneurial daughters, Sarah P\u00e9rez Jarrett and &#8230;<\/p>\n","protected":false},"author":29,"featured_media":46891,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[],"class_list":["post-48833","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How did this wellness company survive a pandemic? | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"\u201cWe had to make some huge changes overnight\u2014starting with moving our entire shipping operation into my living room in Florida.\u201d\" 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