{"id":48795,"date":"2021-08-05T15:09:25","date_gmt":"2021-08-05T22:09:25","guid":{"rendered":"\/us\/en\/blog\/?p=48795"},"modified":"2025-03-13T06:43:33","modified_gmt":"2025-03-13T13:43:33","slug":"introducing-the-ringcentral-for-microsoft-teams-embedded-dialer","status":"publish","type":"post","link":"\/us\/en\/blog\/introducing-the-ringcentral-for-microsoft-teams-embedded-dialer\/","title":{"rendered":"Introducing the RingCentral for Microsoft Teams embedded dialer"},"content":{"rendered":"<p><b>Highlights:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Microsoft Teams users can now add the RingCentral softphone dialer directly into their platform.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The embedded dialer syncs with your RingCentral contacts for easy access so users can quickly make calls without searching numbers.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Teams users can also use the <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\"><b>RingCentral MVP<\/b><\/a><span style=\"font-weight: 400;\"> app as a calling endpoint, with enterprise-grade features (Five 9s uptime SLA, custom <a class=\"waffle-rich-text-link\" href=\"https:\/\/www.ringcentral.com\/contact-center\/interactive-voice-response.html\">IVRs<\/a>, integrations) not offered in Teams.<\/span><\/li>\n<li aria-level=\"1\">Calling in Microsoft Teams comes at no extra cost. With a RingCentral MVP subscription, you won&#8217;t have to pay the <span style=\"font-weight: 400;\">$8 phone system license fees required by Microsoft.<\/span><\/li>\n<\/ul>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">If there\u2019s one thing we\u2019ve learned from the global pandemic, it\u2019s that our communications are at the heart of how we work. Whether that\u2019s in the office, at home, or a mixed approach, being able to message, call, and meet with colleagues from anywhere is essential to our success.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For many businesses, that meant expanding their Microsoft Teams suite as people worked remotely\u2014many for the first time ever. The collection of communication features helped teams navigate a world without the face-to-face interactions they get in the office.<\/span><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>\ud83d\udc40 <strong>Looking for the right Microsoft Teams direct routing partner?<\/strong> Check out our guide on picking the best provider for your company.<\/p>\n<p><center>\t<\/p>\n<div class=\"download-form-widget enterprise-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/documents\/microsoft-teams-and-telephony.pdf\" data-id=\"6a08fb48da531\" id=\"6a08fb48da531\">\n\t\t<button tabindex=\"on\"  on=\"tap:6a08fb48da531.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">Get the whitepaper<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">Check out our guide on picking the best direct routing provider for your company.<\/div>\n<form class=\"download-form ENTERPRISE\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div><input type=\"hidden\" name=\"Asset_ID__c\" value=\"ODAM-02658\" class=\"download-form-input\"><\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog Enterprise\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"enterprise download form\" data-dl-name=\"Get the whitepaper\">Get the whitepaper<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:6a08fb48da531.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\"> Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/center><\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Now, as businesses iron out their return to work plans, those tools have a vital role to play. This means, for most companies, <\/span><b>Microsoft Teams is here to stay<\/b><span style=\"font-weight: 400;\">. And workers who\u2019ve used Microsoft Teams alongside RingCentral will want to keep both.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So we listened. We\u2019re excited to announce our newest update to the <\/span><strong><a href=\"https:\/\/www.ringcentral.com\/apps\/ringcentral-for-microsoft-teams\">RingCentral for Microsoft Teams integration<\/a><\/strong><span style=\"font-weight: 400;\">: <\/span><b>the RingCentral dial-pad<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><b><a id=\"what\"><\/a>What\u2019s new?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The RingCentral dial-pad is now embedded natively into Teams, allowing users to make calls to contacts or extensions in their RingCentral contact list and dial any external phone number.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-48797\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/08\/Embedded-dialer-1.gif\" alt=\"\" width=\"748\" height=\"584\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Accessing the softphone is incredibly easy:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click on the native <\/span><b>R<\/b><span style=\"font-weight: 400;\"> icon in your Teams left navigation bar to open the RingCentral tab.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Use the Chat tab to make calls, and start or join meetings with the RingCentral bot.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Toggle to the Phone tab to use the RingCentral dialer to make calls and view a running list of your call history.\u00a0<\/span><\/li>\n<\/ol>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-48798\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/08\/Embedded-dialer-2.gif\" alt=\"\" width=\"775\" height=\"594\" \/><\/p>\n<p><span style=\"font-weight: 400;\">The embedded dialer matches your RingCentral contacts and extensions so you can quickly make calls without having to look up their number. You can also type in a specific phone number to the embedded dialer to make outbound calls without having to switch windows.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b><a id=\"enterprise\"><\/a>Enterprise-grade calling features\u00a0<\/b><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-48799\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/08\/Embedded-dialer-3.gif\" alt=\"\" width=\"775\" height=\"594\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Users of both Microsoft Teams and RingCentral can now also use the RingCentral app as a calling endpoint. This gives users access to our enterprise-grade calling features, which include:<\/span><\/p>\n<h3><b>1. Five 9s reliability<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Downtime can freeze teamwork in its tracks\u2014and although they\u2019re relatively infrequent these days, they can occur. When they do, businesses lose out on minutes or hours of innovation, collaboration, and revenue.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Keep your business up and running with limited downtimes with RingCentral\u2019s <\/span><b>99.999% uptime SLA<\/b><span style=\"font-weight: 400;\">. That translates to <\/span><b>just five minutes of downtime per year<\/b><span style=\"font-weight: 400;\"> (including scheduled maintenance). Companies can rest assured knowing their users will always have access to their tools at any time.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Learn more about our reliability in our post, \u201c<\/span><strong><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/in-a-work-from-home-world-service-level-agreements-for-cloud-communications-take-center-stage\/\">What 99.999% uptime really means for your business<\/a><\/strong><span style=\"font-weight: 400;\">.\u201d<\/span><\/p>\n<h3><b>2. Seven layers of security<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">When you trust us with your data, we protect it at all costs. The RingCentral platform is built with the most robust security measures in the industry. From SSAE 18 and ISO 27001-audited data centers to multiple firewalls and intrusion detection systems, we\u2019ve instituted extensive measures at every level of our infrastructure.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Learn more about how we protect your data in our <\/span><a href=\"https:\/\/www.ringcentral.com\/trust-center.html\"><span style=\"font-weight: 400;\"><strong>Trust Center<\/strong><\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><b>3. Integrations<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Our RingCentral platform comes with thousands of pre-built integrations with your favorite business apps, including Salesforce, Google, and Microsoft 365. If you want a custom app, our open platform gives you everything you need to build your own.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Learn more about integrations in our <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/p\/all\"><span style=\"font-weight: 400;\"><strong>App Gallery<\/strong>.<\/span><\/a><\/p>\n<div class=\"rc-subscribe\" id=\"new-rc-subscribe\"  style=\"background-image:url('\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/subscribe.png')\">\n\t\t<button class=\"close js-popup-close\"><svg class=\"icon_close_mobile\" width=\"20\" height=\"20\"><use xlink:href=\"#icon_close_mobile\"><\/use><\/svg><\/button><\/p>\n<div class=\"rc-subscribe__wrapper\">\n<div class=\"rc-subscribe__wrapper_text\">\n<h3 class=\"rc-subscribe__title h2\">Stay informed with RingCentral<\/h3>\n<div class=\"rc-subscribe__subtitle\">Subscribe to our emails for the latest blogs, events, and exclusive content on AI-powered communication solutions. Stay ahead with insights and tips from the leader in trusted AI communications.<\/p>\n<p>\t\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/legal\/privacy-notice.html\" target=\"_blank\" data-dl-name=\"Privacy Notic\" data-dl-element=\"link\" data-dl-additional-info=\"social\" rel=\"noreferrer noopener\">Privacy Notice<\/a>\n\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"rc-subscribe__wrapper_form\">\n<form class=\"\" data-event-init=\"true\" novalidate data-js-form>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\tname=\"email\"\n\t\t\t\t\t\t\t\tplaceholder=\"Email address *\"\n\t\t\t\t\t\t\t\ttitle=\"Must be valid email. example@yourdomain.com\"\n\t\t\t\t\t\t\t\tminlength=\"4\"\n\t\t\t\t\t\t\t\tmaxlength=\"255\"\n\t\t\t\t\t\t\t\ttype=\"email\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tpattern=\"[a-z0-9._%+\\-]+@[a-z0-9.\\-]+\\.[a-z]{2,}$\"\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\tautocomplete=\"on\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-events-hover=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"email\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"LET'S WORK TOGETHER\"\n\t\t\t\t\t\t\t\taria-label=\"Email address *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"email-subscribe-errors\"\n\t\t\t\t\t\t><br \/>\n\t\t\t\t\t\t<span class=\"field__errors\" id=\"email-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<select\n\t\t\t\t\t\t\t\tname=\"Country__c\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-label=\"Country *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"country-subscribe-errors\"\n\t\t\t\t\t\t><option value=\"\" disabled=\"disabled\" selected=\"selected\">Country<\/option><option value=\"Canada\">Canada<\/option><option value=\"United_States\">United States<\/option><\/select><\/p>\n<p>\t\t\t\t\t\t<span class=\"field__errors\" id=\"country-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<button type=\"submit\" data-event-init=\"true\">Subscribe<\/button>\n\t\t\t\t\t<\/div>\n<\/p><\/form>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"confirm-form\" role=\"status\" aria-live=\"polite\" style=\"display: none;\" aria-hidden=\"true\">\n<div class=\"confirm-form__text\">Thank you for your interest in RingCentral<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><b><a id=\"call\"><\/a>Call in Microsoft Teams at no extra cost to you<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">And the best part? Our <\/span><strong><a href=\"https:\/\/www.ringcentral.com\/apps\/ringcentral-for-microsoft-teams?utm_source=blog&amp;utm_medium=linkedin&amp;utm_campaign=MSTeams_Embedded_Dialer\">RingCentral integration into Microsoft Teams<\/a><\/strong><span style=\"font-weight: 400;\"> comes at <strong>no extra cost to you<\/strong>. With a <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/plansandpricing_a.html#office\"><span style=\"font-weight: 400;\"><strong>RingCentral MVP subscription<\/strong><\/span><\/a><span style=\"font-weight: 400;\">, you don\u2019t have to pay the $8 phone system license that Microsoft requires for calling with direct routing in Teams.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><b><a id=\"enjoy\"><\/a>Enjoy all that RingCentral has to offer in Microsoft Teams<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">RingCentral for Microsoft Teams allows users to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Make calls natively:<\/b><span style=\"font-weight: 400;\"> Dial any <a href=\"https:\/\/www.ringcentral.com\/office\/features\/local-numbers\/overview.html\">phone number<\/a>, extension, or RingCentral contact through the embedded dialer<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Call history<\/b><span style=\"font-weight: 400;\">: View call history including missed, received, and outbound calls<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Meet: <\/b><span style=\"font-weight: 400;\">Start a RingCentral Video meeting<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Manage meetings:<\/b><span style=\"font-weight: 400;\"> Schedule a RingCentral Video meeting in the Teams calendar with an auto-generated or customized password.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Join meetings:<\/b><span style=\"font-weight: 400;\"> In-chat meeting cards and global dial-in numbers allows team members to connect in seconds.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">@ mention RingCentral in a Teams conversation to bring up bot commands including:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Meet:<\/b><span style=\"font-weight: 400;\"> Start a RingCentral video meeting<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Help:<\/b><span style=\"font-weight: 400;\"> Brings back the RingCentral Bot menu<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Login:<\/b><span style=\"font-weight: 400;\"> Login to RingCentral in a single command<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Logout:<\/b><span style=\"font-weight: 400;\"> Logout of RingCentral<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><b>Get the RingCentral for Microsoft Teams integration today<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Visit the<\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/ringcentral-for-microsoft-teams?utm_source=blog&amp;utm_medium=linkedin&amp;utm_campaign=MSTeams_Embedded_Dialer\"><span style=\"font-weight: 400;\"><strong> RingCentral App Gallery<\/strong><\/span><\/a><span style=\"font-weight: 400;\"> to start using the Teams integration or simply add RingCentral from the app store within Microsoft Teams.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights: Microsoft Teams users can now add the RingCentral softphone dialer directly into their platform. The embedded dialer syncs with your RingCentral contacts for easy access so users can quickly make calls without searching numbers. Teams users can also use the RingCentral MVP app as a calling endpoint, with enterprise-grade features (Five 9s uptime SLA, &#8230;<\/p>\n","protected":false},"author":1143,"featured_media":48796,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18885],"tags":[2898],"class_list":["post-48795","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ringcentral-newsdesk","tag-integrations"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Introducing the RingCentral for Microsoft Teams embedded dialer | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Highlights: Microsoft Teams users can now add the RingCentral softphone dialer directly into their platform. 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