{"id":48757,"date":"2021-08-17T07:00:02","date_gmt":"2021-08-17T14:00:02","guid":{"rendered":"\/us\/en\/blog\/?p=48757"},"modified":"2025-07-02T08:54:24","modified_gmt":"2025-07-02T15:54:24","slug":"flexible-communications","status":"publish","type":"post","link":"\/us\/en\/blog\/flexible-communications\/","title":{"rendered":"How flexible communications are revolutionizing the way we work"},"content":{"rendered":"<p><b>Highlights<\/b><span style=\"font-weight: 400;\">:<\/span><\/p>\n<ul>\n<li><a href=\"#one\">Taking the right paths forward<\/a><\/li>\n<li><a href=\"#two\"><span style=\"font-weight: 400;\">Required pit stop: Integrations<\/span><\/a><\/li>\n<li><a href=\"#three\"><span style=\"font-weight: 400;\">RingCentral Cloud PBX for Microsoft Teams<\/span><\/a><\/li>\n<li><a href=\"#four\"><span style=\"font-weight: 400;\">Paving the way for a flexible future\u00a0<\/span><\/a><\/li>\n<\/ul>\n<hr \/>\n<p><span style=\"font-weight: 400;\">In recent years, the workplace has transitioned into a new world. The way we work has gone through a rapid metamorphosis, with flexible communications taking center stage.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">More businesses are now shifting to remote and <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/hybrid-remote-work\/\"><span style=\"font-weight: 400;\">hybrid work<\/span><\/a><span style=\"font-weight: 400;\"> models. In a marked change from previous years, research suggests that <\/span><a href=\"https:\/\/buffer.com\/2021-state-of-remote-work\"><span style=\"font-weight: 400;\">97.6% of employees<\/span><\/a><span style=\"font-weight: 400;\"> would like to work remotely at least some of the time.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With these new working models coming into play, the tools that once served us are coming up short. As the communications landscape continues to evolve, businesses have been left asking \u201cHow can we navigate this new world?\u201d\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whether you\u2019re hoping to improve your internal or external communications, replace your current tool, or add a new one, we\u2019re here to help you overcome your communications conundrum. The right communications tool, with complete flexibility, can be your competitive advantage and key to stronger <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/collaboration-styles\/\"><span style=\"font-weight: 400;\">team collaboration<\/span><\/a><span style=\"font-weight: 400;\"> and productivity.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">\ud83d\udcda\u00a0 Grab our free eBook and l<\/span><span style=\"font-weight: 400;\">earn how to future-proof your workplace with flexible communications.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/ebook\/future-proof-your-workplace.pdf\" data-id=\"6a0b182e9526f\" id=\"6a0b182e9526f\">\n\t\t<button tabindex=\"on\"  on=\"tap:6a0b182e9526f.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd9 Grab the eBook<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udc40 \u200a Get this free eBook to learn how to future-proof your workplace. <\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:6a0b182e9526f.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy! <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p><\/span><\/p>\n<hr \/>\n<h2><span style=\"font-weight: 400;\"><a id=\"one\"><\/a>Taking the right paths forward\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">It\u2019s critical to navigate this new communications landscape the right way\u2014your business\u2019s success depends on it\u2014and we\u2019re here to help. In this blog post, we\u2019ll share the best paths to take moving forward when it comes to communications and highlight a required pit stop: integrations.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Path 1: Message, video, and phone\u2014together<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Did you know <\/span><a href=\"https:\/\/netstorage.ringcentral.com\/documents\/live_in_your_apps.pdf\"><span style=\"font-weight: 400;\">67% of workers<\/span><\/a><span style=\"font-weight: 400;\"> believe a unified platform would improve their workflow? <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/what-is-ucaas\/\"><span style=\"font-weight: 400;\">Unified communications as a service (UCaaS)<\/span><\/a><span style=\"font-weight: 400;\"> makes it possible to have phone calls, messaging, and video conferencing all in a single app. With an <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\"><span style=\"font-weight: 400;\">all-in-one, integrated communications tool<\/span><\/a><span style=\"font-weight: 400;\">, you can easily communicate on your preferred channel of choice from anywhere\u2014no more toggling between multiple apps.\u00a0\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Managing multiple communications apps can get costly and cause headaches, which is why UCaaS is the best route to take. Having just one vendor to service all your business communications needs will make your life simpler and open up more time for you to focus on your business.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With advanced UCaaS tools, like <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\"><span style=\"font-weight: 400;\">RingCentral MVP<\/span><\/a><span style=\"font-weight: 400;\">\u2122, you\u2019ll see a direct, positive impact on your business results. For example, <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/customer-success-report-smb\/\"><span style=\"font-weight: 400;\">RingCentral\u2019s small and medium business customers<\/span><\/a><span style=\"font-weight: 400;\"> saw a 68% increase in employee mobility, 50% increase in customer satisfaction, and 33% increase in employee productivity after deploying RingCentral\u2019s unified communications and contact center solutions.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Thanks to RingCentral, California-based startup <\/span><a href=\"https:\/\/www.ringcentral.com\/whyringcentral\/casestudies\/thetalake.html\"><span style=\"font-weight: 400;\">Theta Lake<\/span><\/a><span style=\"font-weight: 400;\"> is able to use unified communications to unleash innovation and communicate like an enterprise.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"quote-text-break-point\">\n<p class=\"qute-text\">\u201c<\/span><span style=\"font-weight: 400;\">Even though [our team] is separated by geography, RingCentral is helping us to build a close-knit and highly effective team\u2014all working toward a common purpose&#8230; The more time we spent working with RingCentral\u2019s unified communications solution as an integration partner, the clearer it became how valuable it could be internally.<\/span><span style=\"font-weight: 400;\">\u201d <\/p>\n<p class=\"quote-text-author\">\u2014Anthony Cresci, VP of Business Development and Operations at Theta Lake<\/p>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Anthony also has some words of advice for other small businesses that are considering a new communications tool:<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"quote-text-break-point\">\n<p class=\"qute-text\">\u201cFind the right communications partner now, even if they offer more than you need while you\u2019re in startup mode. If all goes to plan, you\u2019ll soon be a growing and thriving company, and at that point, you\u2019ll want your business communications environment to support your success, not hinder it.\u201d <\/p>\n<p class=\"quote-text-author\">\u2014Anthony Cresci, VP of Business Development and Operations at Theta Lake<\/p>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Path 2: Prioritize productivity<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Fun fact: <\/span><a href=\"https:\/\/getvoip.com\/blog\/2020\/07\/10\/state-of-uc-2020\/\"><span style=\"font-weight: 400;\">81% of employees<\/span><\/a><span style=\"font-weight: 400;\"> feel collaboration apps improve productivity. If your communications and collaboration tools aren\u2019t boosting productivity, then reconsider your next move.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Technology is meant to maximize productivity between employees, vendors, and other stakeholders\u2014not hinder it. Think about what your employees need to be successful, and then give it to them. For example, employees don\u2019t want to deal with complicated and unreliable tools.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Empower your employees by enabling them to collaborate seamlessly across messaging, video meetings, phone calls, texts, and faxes. Even consider the little things that can make all the difference in your employees\u2019 work lives, such as letting them use their <a href=\"https:\/\/www.ringcentral.com\/business-phone-numbers.html\">business phone number<\/a> on their cell phone, so they can easily connect on the go and not be tied to their desk.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Always keep productivity as a focal point when making decisions. Ask yourself, \u201cWill this decision help boost productivity?\u201d If so, it\u2019s a path to strongly consider.\u00a0\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Path 3: Mobile-friendly with the cloud<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Being able to work from different locations is at the top of everyone\u2019s priorities, and <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/cloud-communications\/\"><span style=\"font-weight: 400;\">77% of businesses<\/span><\/a><span style=\"font-weight: 400;\"> agree that cloud communications support a mobile workforce.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Employees don\u2019t want to be tied to their desks, especially when <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/6-statistics-you-should-know-about-hybrid-and-remote-work\/\"><span style=\"font-weight: 400;\">remote and hybrid work<\/span><\/a><span style=\"font-weight: 400;\"> is on the rise. By choosing a <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/how-to-find-a-cloud-provider-you-can-trust\/\"><span style=\"font-weight: 400;\">cloud-based communications provider<\/span><\/a><span style=\"font-weight: 400;\">, you can manage your business from anywhere and communicate using any device (phone, laptop, tablet, you name it) on mobile, desktop, or web. With RingCentral MVP, you can even use a switch feature that lets you seamlessly change from desktop to mobile (and vice versa) as you work on the go.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Moving to the cloud isn\u2019t as scary as you might think it is either\u2014with the right vendor, you can easily keep your existing phone number or get new local, global, or toll-free numbers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019re living in a time when desk phones are now optional, not mandatory, so why not take advantage of it.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Path 4: If it\u2019s not reliable, it\u2019s time to axe it<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">When it comes to communications tools, having strong reliability is a requirement. If you can\u2019t rely on your messages, video meetings, or phone calls to work, then what\u2019s the point? Imagine having your phone call drop unexpectedly when you\u2019re on an important call with a client\u2014that\u2019s not a good look and can potentially cost your business money.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Make sure you set your business up for success with bulletproof reliability. For starters, pick a communications vendor that offers 24\/7 multichannel support, 99.999% uptime that keeps you connected during outages and disasters, and a #1 rating by industry experts. For example, <\/span><a href=\"https:\/\/www.ringcentral.com\/lp\/gartner-magic-quadrant.html\"><span style=\"font-weight: 400;\">RingCentral is a Gartner UCaaS Magic Quadrant Leader six years in a row<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">Path 5: Security credentials are essential<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Did you know, on average, only 5% of companies\u2019 folders are properly protected and cybercrime is estimated to cost the world <\/span><a href=\"https:\/\/www.forbes.com\/sites\/chuckbrooks\/2021\/03\/02\/alarming-cybersecurity-stats-------what-you-need-to-know-for-2021\/?sh=5c20d79958d3\"><span style=\"font-weight: 400;\">$10.5 trillion<\/span><\/a><span style=\"font-weight: 400;\"> annually by 2025? In addition, security breaches have<\/span><a href=\"https:\/\/www.accenture.com\/us-en\/insights\/security\/cost-cybercrime-study\"><span style=\"font-weight: 400;\"> increased by 67% over the last five years<\/span><\/a><span style=\"font-weight: 400;\">. This is alarming to say the least.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Organizations are spending more than ever to protect their business from security threats. It\u2019s time to step up to the mark when it comes to communications compliance and security provisions.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Pick a communications vendor that has leading security certifications, such as SOC 3 and HITRUST, and compliance with industry requirements, such as HIPAA and FINRA, to ensure that your business always operates securely and in accordance with industry standards.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With RingCentral, you\u2019ll get a number of global certifications, including SOC 2, SOC 3, HITRUST, FINRA, HIPAA, C5, ISO 27017, ISO 27018, and GDPR compliance. To top this all off, RingCentral is complete with <\/span><a href=\"https:\/\/www.ringcentral.com\/technology\/security.html\"><span style=\"font-weight: 400;\">seven layers of security<\/span><\/a><span style=\"font-weight: 400;\"> to fully protect your business.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-44309\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/10\/seven-layers-of-security.png\" alt=\"RingCentral's seven layers of security\" width=\"533\" height=\"399\" \/><\/p>\n<h2><span style=\"font-weight: 400;\"><a id=\"two\"><\/a>Required pit stop: Integrations\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Now that we\u2019ve walked through the five paths to take when it comes to navigating the communications landscape, let\u2019s talk about one critical pitstop: integrations. By choosing a UCaaS solution that integrates with the way you work, you\u2019ll be able to take full advantage of flexible communications.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Still not convinced when it comes to the power of integrations? Let the numbers speak for themselves with our top five benefits list below.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-48759\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/08\/Screen-Shot-2021-08-04-at-10.06.39-AM.png\" alt=\"top five benefits of an integrated approach and integrations\" width=\"2048\" height=\"463\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Start having some fun and simplify your workflows with integrations. There are hundreds of integrations and open APIs available that make it easy for you to work directly from your favorite apps. With RingCentral, you can leverage 250+ integrations in the <\/span><a href=\"http:\/\/apps.ringcentral.com\"><span style=\"font-weight: 400;\">RingCentral App Gallery<\/span><\/a><span style=\"font-weight: 400;\"> and open APIs through the <\/span><a href=\"http:\/\/developer.ringcentral.com\"><span style=\"font-weight: 400;\">RingCentral developer portal<\/span><\/a><span style=\"font-weight: 400;\"> to customize all your workflows, including integrations with Microsoft Teams, Salesforce, and Google Cloud. <\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-48760\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/08\/Screen-Shot-2021-08-04-at-10.09.13-AM.png\" alt=\"RingCentral integrations\" width=\"557\" height=\"264\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Whether you\u2019re looking to take a multi-vendor approach to your UCaaS stack or use a single vendor, RingCentral provides you with the flexibility and options you need to be successful using whichever tools you choose.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s walk through one example of an integration that can help future-proof your business: <\/span><a href=\"https:\/\/www.ringcentral.com\/microsoft-teams.html\"><span style=\"font-weight: 400;\">RingCentral Cloud PBX for Microsoft Teams<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\"><a id=\"three\"><\/a>RingCentral Cloud PBX for Microsoft Teams<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Microsoft Teams was a fast-growing app during the pandemic. The company added <\/span><a href=\"https:\/\/www.businessofapps.com\/data\/microsoft-teams-statistics\/\"><span style=\"font-weight: 400;\">95 million users in 2020<\/span><\/a><span style=\"font-weight: 400;\"> alone.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But there\u2019s one area where it falls short: telephony. If you have Microsoft Teams, then you\u2019re well aware that it does <\/span><span style=\"font-weight: 400;\">not<\/span><span style=\"font-weight: 400;\"> include external telephony. There are two ways to add telephony to Microsoft Teams. You can either use a Microsoft Calling Plan or use <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/microsoft-teams-not-all-direct-routing-integrations-are-equal\/\"><span style=\"font-weight: 400;\">Direct Routing<\/span><\/a><span style=\"font-weight: 400;\"> with a third-party provider like RingCentral. Direct Routing lets you use a telephony carrier to connect to a PSTN (public switched telephone network).\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/5-reasons-to-add-ringcentral-cloud-pbx-to-your-microsoft-teams\/\"><span style=\"font-weight: 400;\">RingCentral Cloud PBX for Microsoft Teams<\/span><\/a><span style=\"font-weight: 400;\"> lets you access all Microsoft Teams features, while gaining the power of RingCentral\u2019s enterprise-grade telephony to back it up.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">\ud83d\udd0d Learn the top 12 benefits of RingCentral Cloud PBX for Microsoft Teams with our free datasheet.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/datasheets\/cloud-pbx-for-ms-teams-smb.pdf\" data-id=\"6a0b182e9541b\" id=\"6a0b182e9541b\">\n\t\t<button tabindex=\"on\"  on=\"tap:6a0b182e9541b.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udc40  Grab the datasheet<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udc40 \u200a Get this free datasheet covering RingCentral Cloud PBX for Microsoft Teams. <\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:6a0b182e9541b.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy! <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p><\/span><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">Below are just some of the many benefits you\u2019d get with RingCentral Cloud PBX for Microsoft Teams:\u00a0<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>Ease of use<span style=\"font-weight: 400;\">: Integrate natively into Teams to enjoy the same interface without additional downloads, bots, or plugins.\u00a0<\/span><\/b><\/li>\n<li aria-level=\"1\"><strong>Advanced PBX features<\/strong><span style=\"font-weight: 400;\">: Enjoy advanced call controls, IVR, call handling and recording, reports and analytics, call queues, SMS, fax, and more.\u00a0<\/span><\/li>\n<li aria-level=\"1\"><b>Mobility<\/b><span style=\"font-weight: 400;\">: Communicate and collaborate seamlessly across any mode, any device, anywhere.\u00a0\u00a0<\/span><\/li>\n<li aria-level=\"1\"><b>Flexibility and scalability<\/b><span style=\"font-weight: 400;\">: As your team grows, add new users within a few seconds.<\/span><\/li>\n<li aria-level=\"1\"><b>Ready to deploy<\/b><span style=\"font-weight: 400;\">: RingCentral helps maintain and operate your complete high-availability Teams Direct Routing infrastructure using Microsoft-certified session border controllers (SBC).<\/span><\/li>\n<li aria-level=\"1\"><b>Analytics<span style=\"font-weight: 400;\">:<\/span> <span style=\"font-weight: 400;\">Identify key trends, set alerts, and more, for complete visibility across voice communications.<\/span><\/b><\/li>\n<li aria-level=\"1\"><strong>Global calling<\/strong><span style=\"font-weight: 400;\">: <\/span><span style=\"font-weight: 400;\">Reach 40+ countries, up from the 26 countries that Microsoft Calling Plans offer.<\/span><span style=\"font-weight: 400;\"> Plus, enjoy local and toll-free numbers in 110+ countries. <\/span><\/li>\n<li aria-level=\"1\"><b>Stronger reliability<\/b>: RingCentral has 99.999% uptime SLA compared to Microsoft Teams\u2019 99.9% uptime SLA. This might not seem like a big difference, but it is. RingCentral\u2019s 99.999% uptime SLA equates to six minutes of downtime a year, while Microsoft Teams\u2019 99.9% uptime SLA equates to nine hours. Imagine how much this can negatively impact your business given the average cost of IT downtime is <a href=\"https:\/\/www.the20.com\/blog\/the-cost-of-it-downtime\/\">$5,600 per minute<\/a>. Yes, you read that right\u2014$5,600 per minute.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-48762\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/08\/Screen-Shot-2021-08-04-at-10.11.31-AM.png\" alt=\"RingCentral 99.999% uptime SLA Microsoft Teams 99.9% uptime SLA\" width=\"551\" height=\"196\" \/><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s no wonder <\/span><a href=\"https:\/\/netstorage.ringcentral.com\/ebook\/cloud_pbx_for_microsoft_teams.pdf\"><span style=\"font-weight: 400;\">over 85% of Microsoft Teams<\/span><\/a><span style=\"font-weight: 400;\"> users have enabled telephony through a third-party Direct Routing service over Microsoft Calling Plans.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s take a look at one business benefiting from the RingCentral Cloud PBX for Microsoft Teams integration. Top UK law firm <\/span><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/whyringcentral\/casestudies\/howard-kennedy.html\"><span style=\"font-weight: 400;\">Howard Kennedy<\/span><\/a><span style=\"font-weight: 400;\">, with 400 employees, uses RingCentral Cloud PBX for Microsoft Teams to consolidate business communications and serve its international network of clients. <\/span><span style=\"font-weight: 400;\">Jonathan Freedman, Head of Technology and Security<\/span><span style=\"font-weight: 400;\"> at <\/span><span style=\"font-weight: 400;\">Howard Kennedy, shares:<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"quote-text-break-point-large\">\n<p class=\"quote-text\"><\/span><span style=\"font-weight: 400;\">\u201c<\/span><span style=\"font-weight: 400;\">RingCentral Cloud PBX for Teams integrated effortlessly into our Microsoft Teams environment. On top of this, RingCentral had 99.999% availability and a solid reputation for business telephony.\u201d <\/p>\n<p class=\"quote-text-author\">Jonathan Freedman, Head of Technology and Security at Howard Kennedy<\/p>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h2><span style=\"font-weight: 400;\"><a id=\"four\"><\/a>Paving the way for a flexible future\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">UCaaS and integrations are paving the way for a future of <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/hybrid-work\/\"><span style=\"font-weight: 400;\">flexible communications<\/span><\/a><span style=\"font-weight: 400;\">, and RingCentral is center stage. The way we work has changed a lot over the last year, and that means the tools we rely on have too.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With RingCentral, you can run your business how you want. Whether you\u2019re in the office, at home, or on the move, your productive streak can continue. Thanks to top-rated security, advanced PBX and customer engagement features, and a flexible platform, RingCentral is trusted by more than 350,000 small businesses.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/the-ringcentral-advantage-for-small-businesses\/\"><span style=\"font-weight: 400;\">the RingCentral Advantage<\/span><\/a><span style=\"font-weight: 400;\">, we\u2019re with you every step of the way\u2014you\u2019ll get a comprehensive mix of experts, tools, and resources to help you successfully deploy RingCentral across your business. Most importantly, RingCentral is specifically designed to grow <\/span><i><span style=\"font-weight: 400;\">with<\/span><\/i><span style=\"font-weight: 400;\"> your business for long-term scalability. We\u2019re more than a solution, we\u2019re your partner. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights: Taking the right paths forward Required pit stop: Integrations RingCentral Cloud PBX for Microsoft Teams Paving the way for a flexible future\u00a0 In recent years, the workplace has transitioned into a new world. The way we work has gone through a rapid metamorphosis, with flexible communications taking center stage.\u00a0 More businesses are now shifting &#8230;<\/p>\n","protected":false},"author":29,"featured_media":48818,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[11059,2790,2898,15345],"class_list":["post-48757","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","tag-flexible-communications","tag-future-of-work","tag-integrations","tag-microsoft-teams"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How flexible communications are revolutionizing the way we work | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Learn the best paths to take moving forward when it comes to 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