{"id":48485,"date":"2021-07-12T02:29:12","date_gmt":"2021-07-12T09:29:12","guid":{"rendered":"\/us\/en\/blog\/?p=48485"},"modified":"2025-03-13T06:43:35","modified_gmt":"2025-03-13T13:43:35","slug":"ringcentral-mvp-q2-2021-the-latest-features","status":"publish","type":"post","link":"\/us\/en\/blog\/ringcentral-mvp-q2-2021-the-latest-features\/","title":{"rendered":"RingCentral MVP Q2 2021: The latest features"},"content":{"rendered":"<p><b>Skip directly to:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#messaging\"><span style=\"font-weight: 400;\">Messaging<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#video\"><span style=\"font-weight: 400;\">Video<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#phone\"><span style=\"font-weight: 400;\">Phone<\/span><\/a><\/li>\n<li aria-level=\"1\"><a href=\"#global\">Global<\/a><\/li>\n<li aria-level=\"1\"><a href=\"#platform\">Platform and integrations<\/a><\/li>\n<\/ul>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">We\u2019ve all learned a lot about work since the start of the pandemic. We learned that work isn\u2019t a place you go\u2014but a thing you do. That workers are more productive when they\u2019re free to choose their own schedules. That staying connected with colleagues is more important than ever.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But most importantly, we learned that these trends are here to stay. Businesses are going <\/span><b>hybrid<\/b><span style=\"font-weight: 400;\"> in record numbers, with most executives expecting workers to spend <\/span><a href=\"https:\/\/www.mckinsey.com\/business-functions\/organization\/our-insights\/what-executives-are-saying-about-the-future-of-hybrid-work\"><span style=\"font-weight: 400;\">one to four days<\/span><\/a><span style=\"font-weight: 400;\"> in the office a week.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This hybrid future is indicative of one thing: <\/span><b>workers need new ways to collaborate<\/b><span style=\"font-weight: 400;\">. For example, teams aren\u2019t always physically together anymore\u2014some might have alternating schedules, while others work remotely full time. Everything from meeting rooms to phone calls need to support this new dynamic.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whichever direction you go, we have your back. Our latest releases are built to help you and your teams work better\u2014from anywhere. Here\u2019s everything to know about our Q2 2021 releases:<\/span><\/p>\n<hr \/>\n<h2><\/h2>\n<h2 style=\"text-align: center;\"><b><a id=\"messaging\"><\/a>Messaging<\/b><\/h2>\n<h3><b>1. Reply directly to tasks<\/b><\/h3>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-48487\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/07\/Task-reply.png\" alt=\"\" width=\"1916\" height=\"1019\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Messages can get buried in an instant, especially in larger messaging teams where discussions are frequent. That means your tasks\u2014action items that you can create in the RingCentral app\u2014may get buried too, along with the conversations tied to them.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Now, you can have conversations within a task itself. Replies to tasks are separate from the wider conversation in a group, making filtering out task-related comments much easier.<\/span><\/p>\n<h3><b>2. Set up call forwarding and voicemail settings<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Users can now set up their call routing and voicemail settings right within the RingCentral desktop app. Making these settings available within the app helps your business get up and running more quickly.<\/span><\/p>\n<h3><b>3. Chat with our chatbot<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Finding the right support resources can often take time. That\u2019s why we launched our new AI chatbot in the RingCentral app. The chatbot determines what type of support you need, helps you find the right articles, and even connects you to live representatives in our support department if needed.<\/span><\/p>\n<h3><b>4. Find help in our Resource Center<\/b><\/h3>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-47116\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/03\/option-1.png\" alt=\"\" width=\"930\" height=\"700\" \/><\/p>\n<p><span style=\"font-weight: 400;\">The RingCentral app is packed full of great features, but sometimes you might need help finding a particular feature or reach out to support. That\u2019s why the mobile app now comes with its own Resource Center where you can discover the latest features, get how-to tutorials, and contact support.<\/span><\/p>\n<hr \/>\n<h2><\/h2>\n<h2 style=\"text-align: center;\"><b><a id=\"video\"><\/a>Video<\/b><\/h2>\n<h3><b>1. Team Huddle: Hop in and out of conversations at any time<\/b><\/h3>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-48462\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/07\/Team-Huddle.gif\" alt=\"\" width=\"1280\" height=\"800\" \/><\/p>\n<p><span style=\"font-weight: 400;\">In the office, teams can physically huddle together on a whim. These ad hoc meetings are excellent for brainstorming sessions, casual conversations, and even celebrations. That\u2019s why we\u2019re making this possible in the RingCentral app too.<\/span><\/p>\n<p><b>Team Huddle<\/b><span style=\"font-weight: 400;\"> opens an always-on meeting room where members in the same messaging team can join and leave at any time. This allows for quick conversations without having to schedule meetings far in advance.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Learn more in our <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/team-huddle-and-more\/\"><span style=\"font-weight: 400;\">Team Huddle<\/span><\/a><span style=\"font-weight: 400;\"> blog.<\/span><\/p>\n<h3><b>2. RingCentral MVP: Add Video Pro and Pro+ users<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">For current and prospective MVP customers, administrators can now add Video Pro or Video Pro+ licenses to their account, thereby bringing more of their employees onto the RingCentral platform.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Some key benefits:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Scale up your business: Optimize for product-user fit in your business. Get the right solution for the right user.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It\u2019s simple and intuitive: Admins can easily add Video Pro and Pro+ licenses in MVP.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Feel empowered as an MVP: Bring more users onto a single platform, reduce shadow IT risk, and eliminate application siloes.<\/span><\/li>\n<\/ul>\n<h3><b>3. Logitech Rally Bar family for RingCentral Rooms\u2122<\/b><\/h3>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-47885\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/05\/Logitech-Rally-and-Rally-Bar-Mini.png\" alt=\"\" width=\"930\" height=\"700\" \/><\/p>\n<p><span style=\"font-weight: 400;\">As meeting rooms make their comeback, they have to evolve to support both in-office and remote workers. That\u2019s why we partnered with Logitech to launch all-in-one appliances that get your meeting rooms ready to go.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Logitech Rally Bar and Rally Bar Mini are designed for meeting rooms of all sizes, with speakers, microphones, camera, and RingCentral Rooms packaged together. Just set up and your teams are ready to join the conversation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Learn more in our <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/rally-bar-ga\/\"><span style=\"font-weight: 400;\">Logitech Rally<\/span><\/a><span style=\"font-weight: 400;\"> post.<\/span><\/p>\n<h3><b>4. RingCentral Rooms: Now with voice activation<\/b><\/h3>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-48096\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/06\/Voice-command-GIF.gif\" alt=\"\" width=\"1280\" height=\"800\" \/><\/p>\n<p><span style=\"font-weight: 400;\">While meeting rooms adapt to support hybrid work models, we also wanted to make them more convenient for hosts and participants to use.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Meeting rooms equipped with RingCentral Rooms now offer voice activation to start meetings. A half hour before the start of any meeting, employees can say \u201cHi RingCentral, join meeting\u201d to launch the next meeting on the schedule. This is available for both Mac and Android Rooms.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Learn more in our <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/new-touchless-features-for-your-meeting-rooms-now-available\/\"><span style=\"font-weight: 400;\">touchless features<\/span><\/a><span style=\"font-weight: 400;\"> post.<\/span><\/p>\n<h3><b>5. RingCentral Rooms: Meeting controls on your smartphone<\/b><\/h3>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-47459\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/04\/Rooms-Controller.png\" alt=\"\" width=\"930\" height=\"700\" \/><\/p>\n<p><span style=\"font-weight: 400;\">On top of voice activation, RingCentral Rooms hosts can now control meetings straight from the RingCentral app on their smartphones\u2014instead of having to use the shared tablet controller.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Using your phone as a controller means not having to disinfect a shared device before the meeting and no worries about infection from these high-touch surfaces. At the same time, you can use your phone from anywhere in the meeting room\u2014allowing meeting hosts to choose the best position in the room for being seen and heard and also allowing for greater seating flexibility for social distancing.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Learn more in our <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/new-touchless-features-for-your-meeting-rooms-now-available\/\"><span style=\"font-weight: 400;\">touchless features<\/span><\/a><span style=\"font-weight: 400;\"> post.<\/span><\/p>\n<hr \/>\n<h2><\/h2>\n<h2 class=\"heading h3 h2\" style=\"text-align: center;\"><b><a id=\"phone\"><\/a>Phone<\/b><\/h2>\n<h3><b>1. STIR\/SHAKEN: <\/b><b>Protect yourself from unwanted calls<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Every day, our phones are so inundated with robocalls that we try to ignore numbers we don\u2019t recognize. But that\u2019s not possible in business settings where customers try to reach you. In accordance with FCC mandates, we\u2019re taking an important step forward in protecting our customers.<\/span><\/p>\n<p><b>STIR\/SHAKEN <\/b><span style=\"font-weight: 400;\">is a framework that givesprovides voice service providers a way to &#8220;sign&#8221; caller IDs as legitimate on outbound calls, and identify inbound calls that are potentially spoofed.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Compliance with STIR\/SHAKEN helps our customers identify robocalls as spam so they only have to connect with legitimate callers<\/span><\/p>\n<h3><b>2. A new enterprise portal for federated accounts<\/b><\/h3>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-47584\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/04\/Enterprise-portal.png\" alt=\"\" width=\"1254\" height=\"393\" \/><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019re making it easy for enterprise companies and businesses with 45,000+ users to manage their accounts and users.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The new enterprise portal provides clear, consolidated visibility and admin functionality at the highest level. From a single pane, administrators will now be able to provision, manage, and search across all of their RingCentral accounts.\u00a0<\/span><\/p>\n<h3><b>3. Other administrative enhancements<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">On top of all-new phone features, we\u2019ve also made enhancements to the phone experience.<\/span><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\"> Admins now have a much simpler way to route calls to different touch points without having to navigate through complex setup processes.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Admins can now search for users by email in the Admin Portal. This helps them manage large user bases more efficiently.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Admins now have a new, simplified Add User flow with the ability to choose user types, add, and enable users in a single step.<\/span><\/li>\n<\/ol>\n<hr \/>\n<h2><\/h2>\n<h2 style=\"text-align: center;\"><b><a id=\"global\"><\/a>Global<\/b><\/h2>\n<h3><b>1. Welcoming new countries<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">We\u2019re always expanding the number of countries Global MVP supports. This quarter, we welcomed four new countries:<\/span><\/p>\n<ul>\n<li><strong>Greece<\/strong><\/li>\n<li><strong>Estonia<\/strong><\/li>\n<li><strong>Slovenia<\/strong><\/li>\n<li><strong>South Africa<\/strong><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This brings the current number of supported countries where local MVP is supported to 44.<\/span><\/p>\n<hr \/>\n<h2><\/h2>\n<h2 style=\"text-align: center;\"><b><a id=\"platform\"><\/a>Platform and integrations<\/b><\/h2>\n<h3><b>1. RingCentral for Salesforce: Updates<\/b><\/h3>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-48489\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/07\/RingCentral-for-Salesforce.png\" alt=\"\" width=\"1370\" height=\"1007\" \/><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral for Salesforce is one of our most popular apps\u2014and we made it even easier to install. The app now comes with an install wizard that guides new users through a series of simple steps so they can jump right into the action.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In addition, we also added a new Salesforce integration specifically for RingCentral Video Pro and Pro+ users. This is designed for our free and paid subscribers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Check out <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/ringcentral-salesforce\"><span style=\"font-weight: 400;\">RingCentral for Salesforce<\/span><\/a><span style=\"font-weight: 400;\"> here.<\/span><\/p>\n<h3><b>2. RingCentral for Zapier: Available now<\/b><\/h3>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-48490\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/07\/RingCentral-for-Zapier.png\" alt=\"\" width=\"1798\" height=\"1346\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Zapier makes it easy to automate tasks between apps, and RingCentral\u2019s integration with Zapier makes it easy to create custom workflows triggered by video meetings, voice, SMS, and fax activities on RingCentral. Check out our new action \u201c&#8217;create video meeting\u201d&#8217; and new triggers \u201c&#8217;SMS received\u201d&#8217; and \u201c&#8217;SMS sent\u201d&#8217; to help further automate your workflows.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Check out <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/ringcentral-zapier\"><span style=\"font-weight: 400;\">RingCentral for Zapier<\/span><\/a><span style=\"font-weight: 400;\"> here.<\/span><\/p>\n<hr \/>\n<h2><\/h2>\n<h2 style=\"text-align: center;\"><b>More to come<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">As you settle into new work paradigms, we\u2019re here to make sure you and your teams have everything you need to stay connected. That doesn\u2019t stop with just these features. Keep an eye out for even more improvements to RingCentral in the months ahead.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Learn more about \t<span class=\"hover-block-link\"><span style=\"font-weight: 400;\">RingCentral MVP<\/span> \t\t<span class=\"hover-block\"><br \/>\n\t\t\t<span class=\"hover-block-wrapper\" data-ssrc=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/07\/MVP-GW.png\"><img decoding=\"async\" width=\"746\" height=\"708\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/07\/MVP-GW.png\" class=\"responsive-image\" alt=\"\" \/>\t\t\t<span class=\"hover-block-title\">RingCentral MVP<\/span><br \/>\n\t\t\t\t<span class=\"hover-block-text\">Work together from anywhere with messaging, video conferencing, and phone calls\u2014all in a single platform.<\/span><br \/>\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\" class=\"view-all\" data-dl-name=\"Learn more\" data-dl-element=\"link\" data-dl-additional-info=\"ebook\">Learn more<span class=\"svg-icon\" aria-hidden=\"true\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 11.5C0 11.2239 0.223858 11 0.5 11H21.6797C21.9559 11 22.1797 11.2239 22.1797 11.5V12.5C22.1797 12.7761 21.9559 13 21.6797 13H0.5C0.223858 13 0 12.7761 0 12.5V11.5Z\" fill=\"#066FAC\"><\/path>\n\t\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1718 12.0001L15.8086 6.63691C15.6134 6.44165 15.6134 6.12506 15.8086 5.9298L16.5157 5.22269C16.711 5.02743 17.0276 5.02743 17.2228 5.22269L23.6467 11.6465C23.8419 11.8418 23.8419 12.1584 23.6467 12.3536L17.2228 18.7775C17.0276 18.9727 16.711 18.9727 16.5157 18.7775L15.8086 18.0704C15.6134 17.8751 15.6134 17.5585 15.8086 17.3633L21.1718 12.0001Z\" fill=\"#066FAC\"><\/path>\n\t\t\t\t\t\t\t<\/svg><\/span><\/a><br \/>\n\t\t\t\t\t\t\t<\/span><br \/>\n\t\t<\/span><br \/>\n\t<\/span><\/span><span style=\"font-weight: 400;\">here.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Skip directly to: Messaging Video Phone Global Platform and integrations &nbsp; We\u2019ve all learned a lot about work since the start of the pandemic. We learned that work isn\u2019t a place you go\u2014but a thing you do. That workers are more productive when they\u2019re free to choose their own schedules. That staying connected with colleagues &#8230;<\/p>\n","protected":false},"author":29,"featured_media":48486,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18885],"tags":[37885,27972],"class_list":["post-48485","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ringcentral-newsdesk","tag-mvp","tag-roundup"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>RingCentral MVP Q2 2021: The latest features | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Skip directly to: Messaging Video Phone Global Platform and integrations &nbsp; We\u2019ve all learned a lot about work since the start of the pandemic. 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