{"id":48188,"date":"2021-06-30T04:00:24","date_gmt":"2021-06-30T11:00:24","guid":{"rendered":"\/us\/en\/blog\/?p=48188"},"modified":"2022-12-30T05:30:43","modified_gmt":"2022-12-30T13:30:43","slug":"ringcentral-customers-validate-the-business-value-of-unified-messaging-video-and-phone","status":"publish","type":"post","link":"\/us\/en\/blog\/ringcentral-customers-validate-the-business-value-of-unified-messaging-video-and-phone\/","title":{"rendered":"RingCentral customers validate the business value of unified messaging, video, and phone"},"content":{"rendered":"

The shift to hybrid and remote workplace models is forcing businesses to rethink what work looks like\u2014including where, when, and how employees work together and what tools and processes are needed to optimally support productivity and employee satisfaction. New research from RingCentral demonstrates that deploying a unified communications solution can confer significant advantages for hybrid business models and help them to overcome the challenges they face as they transition to more flexible work arrangements.<\/span><\/p>\n

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\n\t\t\t\t\t\"Dig\t\t\t\t<\/div>\n
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\nDig into the details of our new customer success survey.<\/span><\/h3>\n<\/p><\/div>\n
\n\t\t\t\t\t\tGet the stats<\/a>\n\t\t\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p>\n

Real-life gains and improvements<\/b><\/h3>\n

We recently <\/span>surveyed<\/span><\/a> more than 500 RingCentral customers to better understand the real-life gains and improvements businesses realize from deploying an all-in-one communications platform. The results show that remote employees can be more productive and work together more effectively\u2014so long as they have the right tools.<\/span><\/p>\n

Top benefits cited by RingCentral customers<\/b><\/h2>\n

Overall, our Customer Success Metrics Survey found that businesses that use RingCentral experience an <\/span>average 32% increase in productivity<\/b>, with some gains that specifically benefit teams and organizations who don\u2019t always share the same physical space:<\/span><\/p>\n

70% increase in employee mobility<\/b><\/h3>\n

The first imperative for successful remote and hybrid work is straightforward: give employees tools that allow them to work together seamlessly from anywhere, whenever they want. RingCentral\u2019s messaging, video, and phone (MVP) solution is available on any device with a full suite of features that can be accessed via desktop or mobile app or browser. Whether workers are in the office, working from home, or on the road, they can easily message colleagues, jump on a call with a client, or join a video meeting. This access translates into a huge boost in the percentage of a workforce who are able to perform their jobs from anywhere.<\/span><\/p>\n

39% increase in meeting effectiveness<\/b><\/h3>\n

Meetings are a significant part of work life\u2014and remote and hybrid work can make them more challenging. RingCentral customers report a 39% increase in meeting effectiveness, with improvements that come before, during, and after group sessions. The ease of joining a meeting and ability to discuss and share information via tools such as screen sharing and annotations helps customers to reduce the number of in-person meetings by 53%, while our <\/span>RingCentral Team Connect<\/span><\/a> feature drives better end-to-end effectiveness by seamlessly layering on tools that improve groups\u2019 ability to schedule meetings, share information, and keep the momentum going after the meeting concludes.<\/span><\/p>\n

\"RingCentral<\/span><\/p>\n

31% decrease in app toggling<\/b><\/h3>\n

Hybrid and remote work can slow people down if they have to use multiple tools to enable the level of instant, seamless communication that exists in physical offices. But RingCentral\u2019s combined messaging, video, and phone functionalities\u2014which enable workers to seamlessly shift between modes of communication in a single app\u2014significantly reduce the amount of time lost to app toggling. Integrations with other apps offer further boosts to productivity, reducing the amount of time for employees to access resources and information by 27% and 23%, respectively.<\/span><\/p>\n

Enabling the workforce of the future\u2014now<\/b><\/h2>\n

As we move beyond the health crisis, the role of the office is changing, and almost everybody agrees that:<\/span><\/p>\n