{"id":48183,"date":"2021-06-29T00:00:52","date_gmt":"2021-06-29T07:00:52","guid":{"rendered":"\/us\/en\/blog\/?p=48183"},"modified":"2025-03-13T06:20:40","modified_gmt":"2025-03-13T13:20:40","slug":"professional-services-report-2021","status":"publish","type":"post","link":"\/us\/en\/blog\/professional-services-report-2021\/","title":{"rendered":"REPORT: How 148 service companies increased mobility by 70%"},"content":{"rendered":"

Cloud communications platforms offer service-sector employers and employees more than a platform for communication. It turns out, they also drive significant business value by providing work-from-anywhere (and anytime) mobility that wasn\u2019t available before, as revealed by RingCentral\u2019s recent <\/span>Customer Success Metrics Survey<\/b><\/a>. The professional service industry was no exception to these significant benefits generated through employee efficiency and collaboration.<\/span><\/p>\n

Top takeaways from the survey<\/h2>\n

\"RingCentral<\/p>\n

The survey results from more than 148 of RingCentral\u2019s professional and consumer services<\/a> customers found that deploying our all-in-one messaging, video, and phone solution yields critical improvements both within the workforce as well as for customers. Some key benefits include improved ability to streamline workflows, increased efficiency of meetings, and increased access to resources, information, and other communication touchpoints.<\/span>\u00a0<\/span><\/p>\n

“Our Professional Service customers confirmed the value of our open platform for enabling improved collaboration, workflows, and mobility,\u201d said Matt Hassett, Director of Small Business Marketing at RingCentral. \u201cThe result: more productivity and improved customer satisfaction.\u201d<\/span>\u00a0<\/span><\/p>\n

Starting from the time of deployment, our customers reported measurable improvements in how they manage and use communications tools<\/a>: reduced IT and hardware spending, fewer needless in-person meetings, improved mobility for remote workers, and other significant improvements to productivity. These benefits will not only serve them for the post-COVID recovery period but also help to prepare their organizations for the ongoing evolution to a hybrid workforce.<\/span><\/p>\n

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\nThese stats are only part of the story. <\/b>Get all the good news.<\/h3>\n<\/p><\/div>\n
\n\t\t\t\t\t\tRead the report<\/a>\n\t\t\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n

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In their own words: Professional and consumer service leaders on RingCentral<\/h2>\n

Here\u2019s what other business leaders have to say about life with RingCentral:\u00a0<\/span><\/p>\n

\u201cSince we rolled out RingCentral, our revenue has more than doubled\u2014it\u2019s up 230%. We\u2019ve reviewed all other factors to see what else might be responsible, and we\u2019ve isolated RingCentral as the primary driver.\u201d<\/b><\/p>\n

Al Noufaro<\/span><\/p>\n

Founder and CEO, <\/span>Junk Chuckers<\/span><\/a><\/p>\n

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\u201cBy retiring our PBX systems, and consolidating phone and video conferencing tools with RingCentral, we\u2019ve saved 30\u201340%.\u201d\u00a0<\/b><\/p>\n

Neil Lertnamvongwan<\/span><\/p>\n

Director of Information Technology, <\/span>Pinnacle Renewable Energy<\/span><\/a><\/p>\n

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While at the height of the healthcare crisis, <\/span>around 70% of organizations believed that the single biggest concern for continued remote working was a drop in productivity<\/span><\/a>. But thanks to RingCentral, our service industry customers told us they were 30% more productive, achieved nearly 100% mobility, and saw marked increases in customer satisfaction.\u00a0<\/span><\/p>\n

Cloud communications: An opportunity for business transformation<\/h2>\n

Companies of all sizes have achieved value in deploying cloud communication solutions from RingCentral.<\/span><\/p>\n

\u201cImplementing a modern cloud communications platform is about more than just an infrastructure or provisioning change,\u201d said Jocelyn Vallieres, RingCentral\u2019s Senior Director of Customer Value Acceleration. \u201cIt\u2019s an opportunity to transform the business and accelerate business value in ways that may be unexpected.\u201d<\/span><\/p>\n

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Learn how to streamline communications in professional services with our free how-to guide.<\/span> <\/p>\n

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