{"id":48180,"date":"2021-06-28T10:57:17","date_gmt":"2021-06-28T17:57:17","guid":{"rendered":"\/us\/en\/blog\/?p=48180"},"modified":"2025-10-24T08:55:02","modified_gmt":"2025-10-24T15:55:02","slug":"best-rpa-tools","status":"publish","type":"post","link":"\/us\/en\/blog\/best-rpa-tools\/","title":{"rendered":"The 26 best RPA tools to optimize your business"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">RPA (Robotic Process Automation) has become hugely popular due to its ease of implementation and the fact it can significantly boost ROI. Finding the best RPA tools for your small business can seem daunting, but we&#8217;ve got you covered.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">An estimated <\/span><a href=\"https:\/\/research.aimultiple.com\/rpa-stats\/\"><span style=\"font-weight: 400;\">53% of businesses<\/span><\/a><span style=\"font-weight: 400;\"> have already started their RPA journey, and in just five years it\u2019s expected that nearly all companies will have adopted this kind of <\/span><a href=\"https:\/\/www.automationanywhere.com\/rpa\/intelligent-automation\"><span style=\"font-weight: 400;\">intelligent automation<\/span><\/a><span style=\"font-weight: 400;\"> in one form or another.<\/span><\/p>\n<p>Here&#8217;s what we&#8217;ll cover today:<\/p>\n<ul>\n<li><a href=\"#one\">What is Robotic Process Automation (RPA)?<\/a><\/li>\n<li><a href=\"#two\">What are the business benefits of RPA?<\/a><\/li>\n<li><a href=\"#three\">7 ways industries are benefiting from RPA tools in 2021<\/a><\/li>\n<li><a href=\"#four\">10 Core factors of an effective RPA tool<\/a><\/li>\n<li><a href=\"#five\">26 best RPA tools to automate and optimize your business<\/a><\/li>\n<\/ul>\n<hr \/>\n<p>Did you know <strong>1 in 4 businesses are experiencing a decrease in productivity<\/strong> over the last few months? Learn more in our <em>State of Hybrid Work <\/em>report.<\/p>\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/report\/2021_state_of_hybrid_work.pdf\" data-id=\"69d11d4ca5973\" id=\"69d11d4ca5973\">\n\t\t<button tabindex=\"on\"  on=\"tap:69d11d4ca5973.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd9 Get report<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\"> Get this free report to access all key findings from our hybrid work survey.<\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69d11d4ca5973.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy! <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<hr \/>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\"><a id=\"one\"><\/a>What is Robotic Process Automation (RPA)?\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Robotic process automation (RPA) is a technology that makes it easy to build and manage \u2018robots\u2019 that mimic human interactions with digital systems and softwares.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RPA helps companies eliminate tedious manual tasks through solutions like <\/span><a href=\"https:\/\/www.automationanywhere.com\/rpa\/intelligent-document-processing\"><span style=\"font-weight: 400;\">document processing automation<\/span><\/a><span style=\"font-weight: 400;\">, freeing up employees to focus on core processes.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Some use an RPA solution as a stopgap on the way to incorporating intelligent automation (IA) and machine learning (ML). These tools are able to make judgments about future outputs, and some RPA solutions already incorporate these new technologies.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Just like people, these robots can understand how to read a screen, complete the appropriate keystrokes, identify and pull out data, navigate systems, and carry out a wide range of defined actions. The bonus is that they can do this far faster than humans can (and without having to take a coffee break).\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can learn more from this <\/span><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.automationanywhere.com\/rpa\/robotic-process-automation\">Robotic Process Automation explainer<\/a> and this <a href=\"https:\/\/www.youtube.com\/watch?v=61K7JeJixnU\">RPA video<\/a>.<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\"><a id=\"two\"><\/a>What are the business benefits of RPA?<\/span><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">RPA streamlines <a href=\"\/us\/en\/blog\/workflow-automation\/\">workflows<\/a> and makes organizations more efficient, profitable, and responsive. It also creates a happier workforce that\u2019s more engaged and productive because it removes previously mundane tasks from their \u2018to do\u2019 list.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The tech is non-disruptive and is fast and easy to incorporate in order to speed up digital transformation. It\u2019s perfect for creating automated workflows in legacy systems that may lack APIs or VDI\u2019s (virtual desktop infrastructures).\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">RPA can help companies make significant cost savings by driving big improvements in <a href=\"\/us\/en\/blog\/why-data-analytics-are-crucial-for-your-business\/\">business metrics<\/a>. RPA is low-cost and easy to deploy, requiring no customization of software or deep systems integration.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">RPA bots can quickly ramp up your processes, in order to match peak workloads and respond to spikes in demand.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Using RPA technology leads to greater accuracy, significantly reducing incidents of human error.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Robotic processing automation improves compliance, enabling companies to meet or exceed their compliance expectations.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Using RPA software allows companies to become more strategy-led with executives\u2019 time freed up to focus on driving the business forward.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Software increases job satisfaction for employees and makes them more engaged and productive.\u00a0<\/span><\/li>\n<\/ul>\n<figure style=\"width: 1813px\" class=\"wp-caption alignnone\"><img decoding=\"async\" src=\"https:\/\/media-exp1.licdn.com\/dms\/image\/C4E12AQEaXldSrcmxEA\/article-inline_image-shrink_1500_2232\/0\/1574830410206?e=1630540800&amp;v=beta&amp;t=rRl9s25A9IIzwnMmfq2mekgysq-fDYLPKOdQ9ttQiGM\" alt=\"No alt text provided for this image\" width=\"1813\" height=\"882\" \/><figcaption class=\"wp-caption-text\"><a href=\"https:\/\/www.linkedin.com\/pulse\/ghost-machine-robotic-process-automation-adriaan-stander\/\">Source<\/a><\/figcaption><\/figure>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\"><a id=\"three\"><\/a>7 ways industries are benefiting from RPA tools in 2021<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">More and more companies are seeing the benefits of RPA, in industries ranging from manufacturing and healthcare to the finance and insurance sector.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Benefits range from increased productivity and customer satisfaction to improved analytics and HR performance. From Walmart and Deutsche Bank to Ernst &amp; Young and American Express, enterprises across the globe are rapidly adopting RPA.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are some ways industries are seeing improvements:<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">1. Better business results<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">By enabling employees to focus on high value activities businesses are seeing improvements in their bottom line.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By automating certain business activities, such as data entry, <\/span><a href=\"\/us\/en\/blog\/4-reasons-why-call-center-agents-working-remotely-makes-sense\/\">call center agents<\/a> <span style=\"font-weight: 400;\">can spend more time on higher level tasks. Actually speaking to customers with complex issues, for instance. RPA automates lower value positions and allows humans to focus on value adding activities.\u00a0<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">2. Lower wage costs<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">In certain industries, such as banking, it\u2019s likely that a lot of back-end processes will be replaced by RPA automation. With robotic processes making some positions redundant, companies can redeploy staff if relevant opportunities exist or upskill them to ensure they are a good fit for other types of jobs.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Even when all staff are redeployed, automation will make for a leaner organizational structure and cost savings.<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">3. Reduced risk<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">When upgrading systems, companies sometimes go over budget without seeing any real results. Incorporating RPA is low risk and non-invasive, ensuring projects get completed more quickly\u2014using both <\/span><a href=\"https:\/\/www.automationanywhere.com\/rpa\/attended-vs-unattended-rpa\"><span style=\"font-weight: 400;\">attended automation<\/span><\/a><span style=\"font-weight: 400;\"> or unattended automation\u2014without causing disturbance to existing systems.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Here are a couple use cases of how RPA has helped companies mitigate risk:<\/span><\/h4>\n<ul>\n<li><a href=\"https:\/\/www.globalbankingandfinance.com\/a-framework-for-automation-in-financial-services\/\"><span style=\"font-weight: 400;\">Addiko Bank <\/span><\/a><span style=\"font-weight: 400;\">was able to reduce their complex loan decision times from a week to three working days by automating the loan decision process.\u00a0<\/span><\/li>\n<li><a href=\"https:\/\/www.amexglobalbusinesstravel.com\/\"><span style=\"font-weight: 400;\">American Express Global Business Travel<\/span><\/a><span style=\"font-weight: 400;\"> uses RPA to automate processes for canceling airline tickets and issuing refunds, thereby boosting customer satisfaction levels.\u00a0<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">4. Increased <a href=\"\/us\/en\/blog\/how-to-increase-customer-satisfaction\/\">customer satisfaction<\/a>\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Once RPA is implemented, companies can reduce or eliminate human error during the <\/span><a href=\"\/us\/en\/blog\/sales-process\/\"><span style=\"font-weight: 400;\">sales process<\/span><\/a><span style=\"font-weight: 400;\"> and other crucial areas of business, and customers will reap the benefits.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By reducing errors it will be easier, for instance, for a <a href=\"https:\/\/www.ringcentral.com\/contact-center.html\">contact center<\/a> agent to identify a customer\u2019s issues more quickly and address their queries.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Companies will also be able to offer better speed of service to customers. Rather than having to manually enter forms into the system or copy data between systems, RPA can do this at lightning speed.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As an example, many credit approvals and card management processes are now automated, increasing the speed and efficiency for customers.<\/span><\/p>\n<figure style=\"width: 599px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" src=\"https:\/\/miro.medium.com\/max\/1198\/0*BfabLOzlyDgQFuDv\" alt=\"\" width=\"599\" height=\"375\" \/><figcaption class=\"wp-caption-text\"><a href=\"https:\/\/medium.com\/@scarlett8285\/how-rpa-helps-to-improve-customer-service-7fe0abc9b810\">Source<\/a><\/figcaption><\/figure>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">5. Improved data quality<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">A reduction of errors means that organizations will have access to better quality data, thereby leading to more reliable analyses.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Robots can interact with legacy systems and uncover data that wasn\u2019t previously available or was too labor intensive to extract. This means the analytics team can access more data and be able to carry out more in-depth analysis.\u00a0<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">6. Improvements in HR<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">RPA means employees no longer have to spend their days copying data from one system to another. By incorporating no code RPA companies can democratize the development of automation so that teams can build and maintain their own automated systems.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is not only empowering, but means they can then focus on more interesting and challenging tasks, leading to a better <a href=\"\/us\/en\/blog\/5-steps-to-a-better-employee-experience-in-2021\/\">employee experience<\/a>.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">More and more companies are investing in RPA technology for their HR departments, reclaiming a big percentage of their time and increasing employee satisfaction levels.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Staff can spend less time identifying and assessing candidates and more time meeting with suitable candidates, attending networking events, or investing in training.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s an example of RPA software evaluating resumes:<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">7. Increased compliance<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Thanks to RPA, organizations can minimize their exposure to sensitive information because human interaction with this data is reduced. This results in a lower probability of fraud and non-compliance. The decision to <\/span><a href=\"https:\/\/www.automationanywhere.com\/rpa\/rpa-journey\"><span style=\"font-weight: 400;\">implement RPA<\/span><\/a><span style=\"font-weight: 400;\"> also enables companies to maintain detailed audit trails.<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\"><a id=\"four\"><\/a>10 core factors of an effective RPA tool<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">There\u2019s no shortage of vendors when it comes to the field of robotic process automation, so it can be difficult making a decision on who to opt for.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RPA product features are many and diverse\u2014so which should you have on your radar?<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">1. Ease of implementation<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">It\u2019s important to opt for an RPA system that is easy to implement, that is non-invasive, and compatible with your existing software. Check how capable the RPA tool is in terms of integrating with existing systems to avoid downtime and allow for a smooth transition.<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">2. Ease of use<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Choose a tool that\u2019s easy to use so that employees require little training. A no-code RPA solution is ideal, as it\u2019s appropriate for all levels of user, with or without a background in technology. That way, business analysts should be able to use the software even if they don&#8217;t have any programming knowledge.\u00a0<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">3. Speed of automation tools<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The aim of an RPA tool is to improve the speed of business processes, so this is one of the most important criteria to consider. Make sure your selected tool increases speed by ensuring it can carry out all the tasks you need quickly\u2014and that it has rapid mapping processes.\u00a0<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">4. Technical specs<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Ensure your RPA system has the requisite technical features including:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Screen scraping<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Scalability<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cognitive capabilities<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Superior <a href=\"\/us\/en\/blog\/small-business-cybersecurity\/\">security features<\/a><span style=\"font-weight: 400;\"> (in order to minimize exposure to malicious attacks, misuse of data, and privacy issues)\u00a0\u00a0<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">5. Cost of ownership<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The total ownership cost is another factor to consider before purchasing an RPA tool. This will depend on various factors including vendor fees, cost of implementation, license fee, and ongoing maintenance.\u00a0<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">6. Scalability<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">An important aspect of scalability is how and where an RPA solution is used in a company, and how that may expand in future.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s important to choose a tool that is easy to integrate with other technologies, and that has expanded accessibility.\u00a0<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">7. Exception handling<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Your RPA tool should have a well-designed exception handling function so it can detect errors automatically, faster than via human detection.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sometimes errors will need manual attention. In these cases, your RPA system should be able to direct these exceptions to the right person with the relevant expertise. If no attention is required, errors are handled by the robot. If your system is prone to errors, choose a tool with robust exception handling abilities.\u00a0<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">8. Customer support and tutorials<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Your RPA provider should be able to support you with reliable, consistent service so you can experience a smooth deployment and make use of any upcoming technical innovations.<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">9. Architecture<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">A good RPA tool needs to be adaptable and able to perform various previously time-consuming tasks within an organization.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Make sure employees have the right skills and experience to make the most of your tool, and ensure you have an understanding of where not to use the robots. If the selected RPA system suits your needs correctly, all complex designs and processes can be automated so they become more efficient.\u00a0<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">10. Governance<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Your chosen business process automation tool should be able to provide good visibility to all stakeholders, and everyone involved in all the processes. With notifications, pending actions, ROI dashboards, and other control and monitoring systems.\u00a0<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\"><a id=\"five\"><\/a>26 best RPA tools to automate and optimize your business<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">There are various RPA vendors on the market, each with their own specific features, some of which are better suited to certain types of organizations.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While we\u2019re undoubtedly biased (you\u2019ll find as at number one below), we\u2019re going to be entirely fair. The following list contains only genuine features and legitimate analyses of each tool:<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">1. <a href=\"https:\/\/www.automationanywhere.com\/\">Automation Anywhere<\/a>: RPA software for financial services, healthcare and insurance companies<\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-48181 size-large\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/06\/Screen-Shot-2021-06-28-at-1.45.31-PM-1024x347.png\" alt=\"automation anywhere\" width=\"1024\" height=\"347\" \/><\/p>\n<p><span style=\"font-weight: 400;\">This is a cloud-native and web based AI platform with a large expanse of business operations capabilities. Automation Anywhere helps organizations create and maintain a digital workforce of software bots that complete end-to-end business processes.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Drag and drop features are easy to implement, and the solution has a reasonable pricing structure. The software comes with hands-on tutorials and webinars, as well as extensive modular training.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Automation Anywhere offers a host of benefits:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Delivers an integrated and seamless experience\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">RPA bots can run both attended and unattended, so they can <\/span><a href=\"\/us\/en\/blog\/real-time-video-conferencing\/\">assist employees in real time<\/a> <span style=\"font-weight: 400;\">or run in the background on a virtual machine, taking care of back-end processes like data entry, unseen<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Secure RPA command center allowing for the efficient scheduling, management, and execution, as well as analytics of bots<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Integrates with a multitude of applications<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Features <\/span><a href=\"https:\/\/www.automationanywhere.com\/rpa\/intelligent-automation-ocr\"><span style=\"font-weight: 400;\">automating optical character recognition<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Debugging facilities highlight errors on tasks and enable users to detect issues<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Deploying, managing, and repairing automations is convenient with scheduling and prioritization taking place automatically<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h2 h3\"><span style=\"font-weight: 400;\">2. Eggplant: RPA of choice for leading organizations<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Eggplant Software empowers organizations to develop superior digital experience for customers. The RPA provider helps businesses to monitor and analyze end-to-end customer experience in order to achieve better business outcomes.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Pros<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Uses model based testing and AI to automate testing processes<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Helps to monitor insights post production and do load testing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Can schedule and maintain test assets in one place and create detailed logs<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Automates desktop based apps and web based apps using image and OCR Recognition<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Cons<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It\u2019s not open source software and can\u2019t be managed in-house<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Some users report that the reporting mechanism needs improvement<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">3. OutSystems: good for mobile platforms<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">OutSystems is a low-code rapid application development software trusted by thousands of companies worldwide. It\u2019s a solution that combines the power of low-code development with advanced mobile capabilities.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Pros<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Allows for visual development of app portfolios\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Integrates easily with existing systems<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Performs automatic dependency checking<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Very scalable solution<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">No lock in and centrally hosted\u00a0<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Cons<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Some users report limited AI capabilities<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Relatively expensive solution\u00a0<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">4. HelpSystems: for automation that scales\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">HelpSystems is a solution that helps businesses automate routine tasks with easy to configure robots for full-scale enterprise automation.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Features include intelligent document processing and data scraping, and the extraction of web browser tasks to integrate with critical business apps.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Pros<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Runs custom SQL reports and sends automated reports generated by other systems<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sends exception alerts and reminders to keep things on schedule<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Features email\/SMTP communications<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Uses logic-based tools<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Cons<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Some users report a lack of sufficient tools around system stability<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Doesn\u2019t support task shortcuts to run specific tasks<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">5. Kofax: reliable end-to-end solution\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Kofax Insight delivers analytics and process intelligence functionalities to help businesses monitor and optimize operational processes.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Pros<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Creates rich visualizations, analytics, and integration in an end-to-end solution<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Supports operational performance and compliance<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enables businesses to understand customer behavior patterns<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Easy for anyone in the organization to use<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Cons<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Limited use of robots<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Some users report a non-user friendly interface<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Could be more support for AI<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">6. Agenty: Best for data scraping<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Agenty is a scalable, cloud-based SaaS RPA solution that has a host of features including data scraping, web automation, text extraction, OCR, and change detection. The software is easy to use with no coding requirements.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Pros<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Features a sentiment analysis agent to extract negative or neutral sentiment with confidence score from an Excel file or agent<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Machine translation agent can translate input text in selected language using machine based API<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Easy to set up<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Easy to scale<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Cons<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Some report poor customer service<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">7. Microsoft Power Automate RPA: for automation with less code<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Power Automate (previously Microsoft Flow) automates manual paper-based processes and can create new automations and processes within different departments. Capabilities range from sending emails to big functionalities such as getting multi-chain approvals.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Pros<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Integrates with many other applications, including Microsoft 365<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Schedules flows efficiently<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sends reminders and approvals\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Easy to use interface and templates<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Cons<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Isn\u2019t entirely low-code, so does require some skill to use<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Could have better logging capabilities<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">8. Zoho: best for CRM<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Zoho is a cloud-based integrated Customer Relationship Management platform that has extended support for phone, email, live chat, and social media.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Zoho\u2019s AI-powered sales assistant, Zia, can provide advanced interpretations and solutions for the sales team so reps can spend more time selling and less entering data.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Pros<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provides top level workflow automation and lead scoring\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sends real-time notifications\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Has advanced analytics features and process management<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Easy to onboard<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Has a developer platform<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Cons<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Some users report that security could be improved<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Can be difficult to navigate<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">9. Pega: Automation software for sales, marketing, service, and operations<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Pega is a reliable RPA platform for companies looking to accelerate strategic change. The solution can be deployed across several departments, enabling companies to fill gaps and provide infrastructure to evolve a business.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Pros<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provides industry-specific solutions\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ability to integrate with a broad range of partners<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Scalability, reusability of code, and ease of customization according to business or channel\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Easy to manage multiple teams who are developing code quickly<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Offers a Decision Strategy Manager<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Cons<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Could introduce more reporting features and would be better if developers had more features with which to customize reports<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Documentation is not clear to some users who claim it misses key features or is incorrect<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">10. Contextor: an industrial approach to process automation\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Contextor is an innovative software solution that\u2019s based on the performance of real-time interactions. The system interacts with all a workstation\u2019s applications simultaneously. Contextor is designed to help companies elevate their customers\u2019 experience.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Pros<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Scalable solution\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Good ease of use<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Integrates with a large number of third party apps<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Applies changes automatically\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Remotely analyses robots in production reducing maintenance time<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Cons<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Some users report slow customer support<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">11. Kryon: for accelerating time to production<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Kryon is an automation solution that features full-cycle automation and encompasses task and process mining, process discovery, and automation. Kyron can be easily scaled into partner platforms including Software AG and Verint.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Pros<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Generates visualizations allowing users to identify the best automation fits<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Can be used for training purposes by suggesting the best paths for completing path processes of unstructured data<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">User-friendly for both business users and experienced developers\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Allows users to start from process discovery\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It\u2019s easy for users to define fallbacks and error-handling procedures<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">High levels of engagement<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Good support quality<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Cons<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customers sometimes mention Kryon has a slightly low bot performance<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Kryon requires robust integrations with ABBYY, Microsoft Cognitive Services, and others for analytics and processing<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">12. WinAutomation by Softomotive: Best for Windows apps<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">WinAutomation by Softomotive is a world class desktop automation tool that provides a powerful Windows-based platform for building software robots.\u00a0 It brings the benefits of RPA and helps companies reduce costs and improve productivity and accuracy of processes.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Pros<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">State of the art learning portal so students can learn and develop RPA skills<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Can cope with simple admin tasks as well as complex business processes<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reasonably priced with a free trial period<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Easy to use interface<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Quick to deploy for smaller automation tasks<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Cons<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It can be challenging dealing with OCR text recognition\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Some users question the software\u2019s stability<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">13. Antworks: best for research and consulting<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Antworks has an integrated platform, ANTstein, which uses Cognitive Machine Reading (CMR) technology. It processes various types of data including printed, handwritten, stamps, and signatures, and enables humans and bots to work together on one machine.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Pros<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Processes unstructured data which makes up a large amount of the data in various industries<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Addresses the limitations of RPA by processing structured, unstructured, image, and inferred data quickly<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Needs minimal code so assigning tasks is easy<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Cons<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Human support is still required to make decisions<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">14. Blue Prism: for project managers<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Blue Prism is a market leading tool that automates tasks, from HR processes to accounting and finance functionalities, without requiring human intervention. The software is easy to scale and designed as a platform to fit wider enterprise systems.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Pros<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">User-friendly and easy to manipulate and handle data<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Easy to set up <\/span><a href=\"\/us\/en\/blog\/automated-customer-service\/\"><span style=\"font-weight: 400;\">automated emails<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consistently secure when handling sensitive data\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Once processes are implemented, performs these with high degree of accuracy<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer support is good with forums a resource for resolution of issues<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Can handle a large amount of data<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Cons<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A little more pricey than some other RPA software<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Some users report that object recognition could be improved<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Software is not as visually attractive as some other systems<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">15. EdgeVerve: value for money solution\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">EdgeVerve is attractive for businesses, big and small, and comes equipped with various specialist features including <a href=\"https:\/\/www.ringcentral.com\/call-center.html\">call center<\/a> automation, testing, and legal contract analysis. Has a useful set of tools allowing for convenient scaling, version updates, and data migration.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Pros<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bot governance and runtime features are sophisticated and suitable for a larger company\u2019s auditing demands<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Has an API solution for integrating with third parties<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">High level of security<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Efficient service and quality of innovation with <a href=\"\/us\/en\/blog\/what-is-omnichannel-customer-support\/\">24\/7 access to customer support<\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Low cost compared with many other providers<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Cons<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Root cause analysis of robot failures could be improved, as well as maintenance capabilities<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Installation requires a significant amount of human intervention<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">16. Citrix: RPA for reviewing consumer behavior<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">An intuitive analytics service that enables users to monitor and identify inconsistencies and suspicious activities on networks. Using machine learning and advanced algorithms it provides valuable insights into user behavior, based on indicators including endpoints and network traffic.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Pros<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Easy to manage for XenApp and XenDesktop<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Good for remote multiple access<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Simple and elegant user interaction<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Easy to set customizable targets<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Cons<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Initial installation can be time consuming<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">User stability not always as good as desired<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">17. Jacada: self-service automation<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Jacada RPA applies end-to-end customer service automation across self and assisted-service. The software uses RPA and intelligent guidance together in technology that helps agents and customers work smarter.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Jacada features product scorecards that provide data about features, capabilities, net promoter scores, and satisfaction levels.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Pros<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Offers intelligent engagement to deal with complex problems, such as troubleshooting and regulation<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Works via all channels from voice and chat to email\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improves operational efficiencies<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Cons<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">May not be suitable for larger enterprises\u00a0<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">18. NICE: for contact centers<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">NICE is a Gartner magic quadrant leading company, recognized for delivering a solution that\u2019s dedicated, but not limited, to contact center automation.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Its new AI features include real-time speech analytics and real-time inventory checks. NICE also offers next-best offer recommendations for contact center representatives so they can improve a customer\u2019s experience at all parts of <\/span><span style=\"font-weight: 400;\">their journey<\/span><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Pros<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Features an automation finder that collects and analyzes employee data and suggests automations which can be actioned with a click<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Variety of OS, platform, and application connectors<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Text analytics and voice-driven automation with features for contact centers around content, classification, and processing<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Cons<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Software robots testing capabilities for unattended automation are limited<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Root-cause analysis of bot failures is tricky<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">19. NTT Data: for startups and SMEs<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">NTT-AT\u2019s RPA offers document and performance management, analytics, task management, and UI security. The elastic and scalable software supports both web and Windows.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Pros<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Good image matching functionality<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Wide number of services available\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Strong expertise in customer support<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Easy to use and ability to visualize flows and scenarios<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Flexibility in pricing and contracts<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Cons<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Can take some time to develop a robot<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">20. G1ANT:\u00a0 fast-developing RPA software<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">G1Ant is one of the fastest growing RPA softwares out there, and is a solution that can be implemented in-house or with the help of the G1ANT software team.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The process automation software is based on scripts with a new language designed purely for the robotization of processes. G1ANT is open source and welcomes developers to share ideas.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Pros<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Easy to set up and install<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Good for beginners, as well as advanced developers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer support is high quality\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Flexible and programmer-friendly<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ability to test software before buying<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Cons<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Could use some more tutorials and resources<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Requires a certain amount of downtime to learn<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">21. VisualCron: for high quality customer support<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">VisualCron is an automation, integration, and task scheduling tool for Windows users. No programming skills are required and it features a user-friendly interface that uses drag and drop features. The software provides over a hundred custom tasks for different technologies.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Pros<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer driven &#8211; development is based on feature requests<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Extended logging &#8211; audit, task, and output logs help with debugging requirements<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Handles flows and errors seamlessly<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Affordable solution\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Good customer service<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Cons<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Could take some downtime to get to grips with the software<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tutorials sometimes contain inaccuracies<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">22. Samsung SDS: big data analytics solution for process automation<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Samsung SDS enables companies to gain business insights from big data. The cloud-based platform connects devices and processes data efficiently, shortening the development time for services. The solution is optimized for enterprise-level companies with high scalability, advanced security, and high processing speeds.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Pros<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A one-stop solution in the cloud<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">High quality customer support<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Supports a large number of features<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Can be used for customer analytics and CRM<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">High level of integration and easy interface<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Cons<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Relatively pricey solution<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">23. SAP RPA: easy way to create intelligent bots<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">SAP makes it easy to build intelligent robots in order to hyper-automate tasks. SAP technology enables manual tasks to be automated so that resources can be redirected to higher value activities and processes.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Pros<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">SAP software is future-proofed for ongoing relevance<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Users can develop bots with a step-by-step sequence and dependencies<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It\u2019s possible to apply APIs and machine learning to make bots intelligent<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Training courses are available at SAP offices or in-house<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Users can access a comprehensive resource center<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Cons<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Some customers report that analytics and reporting could be improved<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">24. Servicetrace: application performance management platform<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Servicetrace is a longstanding robotic solutions provider and leader in synthetic user experience monitoring for app performance and test automation. Servicetrace holds a number of patents, and the technology is trusted by global enterprises in all industries.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Pros<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Software monitors business apps from a user perspective<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Operates without any restrictions on all GUIs\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ideal for insurance, IT, and manufacturing industries<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Can be deployed in production and test environments<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Cons<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">When deploying a high number of components, e.g. robots, workflows, and reports, navigation can be tricky<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">25. WorkFusion: best RPA for large volumes of processes and high handling times<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">WorkFusion works best with processes that are rule-based, and is a good tool for processes which involve high documentation processing\u2014e.g., in banks and other<\/span> <a href=\"\/us\/en\/blog\/how-ringcentral-positions-financial-services-organizations-to-thrive-in-the-digital-era\/\">financial institutions<span style=\"font-weight: 400;\">.<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">The software can automate all types of repetitive tasks that have been mapped, and requires little downtime to learn. Workfusion enables automation of the likes of <\/span><span style=\"font-weight: 400;\">mass email services<\/span><span style=\"font-weight: 400;\"> and reading Excel spreadsheets, etc. Users recommend using an external API to read OCR.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Pros<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Good support from the provider in terms of cost and technical requirements, and users are involved in <a href=\"https:\/\/safetyculture.com\/topics\/product-development\/\">product development<\/a><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Product is constantly upgrading in a bid to compete with leading players in the market<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Merges features of the two largest tools in RPA in terms of captured HTML objects<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Visually pleasing to developers<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Cons<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Documentation and course are confusing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Could do with more integration with 3rd party tools<\/span><\/li>\n<\/ul>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">26. UiPath RPA: for large, global enterprises<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">UiPath software enables robots to learn new skills via <\/span><a href=\"\/us\/en\/blog\/robots-are-go-artificial-intelligence-is-here-and-its-about-to-make-meetings-smarter\/\">AI and machine learning<\/a><span style=\"font-weight: 400;\">. UiPath enables users to build robust robots and measure automation performance. This on-premises solution offers a free 60-day trial.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">UiPath enables organizations to manage, deploy, and optimize automation at scale and run robots that are attended or unattended\u2014as well as test them.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The software also provides the ability to automatically capture and document processes as you work.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Pros<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The graphical user interface based code editor is highly user friendly<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Good availability of templates of custom processes<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Wide range of integrations with other leading software<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Good collaboration and sharing features and tools<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Advanced AI and machine learning based automation\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">State of the art security and authentication features<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Cons<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Could include even more integrations and collaboration tools<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Some users point to a lack of stability\u00a0<\/span><\/li>\n<\/ul>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\">Choosing an RPA tool<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Becoming an agile enterprise means having to operate a seamless mix of digital workers, human workers, and dynamically automated systems\u2014from the back office to front office customer service. Robotic process automation enables you to create new transformative ways to work, empowering people to focus on the issues that matter most to a business.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Adopting robust RPA software also allows you to gain better insights and control over the way work is carried out, and make better decisions around improvement. When it comes to selecting an RPA provider, make sure to do your research. They all come with a different set of capabilities, along with a lower or higher price tag.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>RPA (Robotic Process Automation) has become hugely popular due to its ease of implementation and the fact it can significantly boost ROI. Finding the best RPA tools for your small business can seem daunting, but we&#8217;ve got you covered. An estimated 53% of businesses have already started their RPA journey, and in just five years &#8230;<\/p>\n","protected":false},"author":29,"featured_media":48120,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[12586,37873,37874,14161,37872,37871],"class_list":["post-48180","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","tag-automation","tag-automation-anywhere","tag-intelligent-automation","tag-machine-learning","tag-robotic-process-automation","tag-rpa"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The 26 best RPA tools to optimize your business | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Learn about Robotic Process Automation (RPA) tools that can help 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