{"id":48021,"date":"2022-06-14T04:00:48","date_gmt":"2022-06-14T11:00:48","guid":{"rendered":"\/us\/en\/blog\/?p=48021"},"modified":"2024-06-17T01:47:55","modified_gmt":"2024-06-17T08:47:55","slug":"6-best-practices-for-collaborative-communication-for-healthcare-providers","status":"publish","type":"post","link":"\/us\/en\/blog\/6-best-practices-for-collaborative-communication-for-healthcare-providers\/","title":{"rendered":"6 best practices for collaborative communication for healthcare providers"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">The simplest actions can have the biggest effects. In the healthcare field, if one provider doesn\u2019t communicate effectively with another provider, patients could die.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">How can providers improve healthcare communications for better patient outcomes? The answer lies in collaborative communications, through which information flows between providers for coordinated care.<\/span><\/p>\n<hr \/>\n<h4 class=\"heading h4\"><strong><span style=\"color: #ff6600;\"><img decoding=\"async\" class=\"wp-image-54286 size-medium alignleft\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2022\/06\/Screen-Shot-2023-03-28-at-1.55.14-PM-300x269.png\" alt=\"Guide to HIPAA-compliant communication\" width=\"300\" height=\"269\" \/>Free eBook<\/span><\/strong><\/h4>\n<h4 class=\"heading h4\"><span style=\"color: #000080;\">HIPAA-compliant communications <\/span><\/h4>\n<p><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"download-form-widget enterprise-download-form\" data-url=\"https:\/\/assets.ringcentral.com\/us\/ebook\/hipaa-compliant-communication-healthcare-providers.pdf\" data-id=\"6a0c4d39d0c96\" id=\"6a0c4d39d0c96\">\n\t\t<button tabindex=\"on\"  on=\"tap:6a0c4d39d0c96.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd9 Get the guide<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">Your guide to HIPAA-compliant communications between healthcare providers<\/div>\n<form class=\"download-form ENTERPRISE\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog Enterprise\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"enterprise download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:6a0c4d39d0c96.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\"> Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<hr \/>\n<h2><b>What is collaborative communication?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">\u201c<\/span><a href=\"https:\/\/www.pmi.org\/learning\/library\/collaborative-communication-six-building-blocks-564\"><span style=\"font-weight: 400;\">Collaborative communication<\/span><\/a><span style=\"font-weight: 400;\">\u201d is a concept that has its roots in the world of business. It\u2019s built on two foundations: collaboration and communication.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Collaboration involves working together closely to complete a project or achieve an organizational goal. Communication is critical to collaboration, yet not all the communication that takes place within a collaboration brings the parties closer to success.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Researchers who study behavior within organizations explain that collaborative communication involves updating everyone working on a project often and discussing issues openly. Everyone collaborating understands what\u2019s going on and what needs to happen next.<\/span><\/p>\n<h2><b>The role of collaborative communication in healthcare\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Collaborative communication plays a crucial role in healthcare. When providers don\u2019t communicate, patients suffer the consequences.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to research published in the Journal of Oncology Practice, the most common oncology-related medical errors were directly related to a lack of communication between providers and facilities. These medical errors comprised\u00a0<\/span><a href=\"https:\/\/www.journalofclinicalpathways.com\/news\/lack-care-coordination-identified-largest-safety-concern-oncology\"><span style=\"font-weight: 400;\">over 50% of all reported adverse events<\/span><\/a><span style=\"font-weight: 400;\"> at the Veteran Affairs hospitals the researchers studied.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A lack of care coordination doesn\u2019t just affect patients; it also hurts healthcare organizations\u2019 bottom line. Research from the American Journal of Managed Care revealed that insufficient care coordination raises the cost of chronic disease management by\u00a0<\/span><a href=\"https:\/\/healthitanalytics.com\/news\/poor-care-coordination-raises-chronic-disease-costs-by-4500\"><span style=\"font-weight: 400;\">over $4,500 over the course of three years<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h2><b>Collaborative communication best practices in the healthcare field<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">How can providers boost collaborative communication within care teams? Here are some best practices providers can put in place to ensure better outcomes and higher efficiency:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Using the right technology<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Making sure everyone is on the same page, literally<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ensuring care teams can communicate through mobile devices<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Giving care team members multiple communication channels<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Securing communication so it\u2019s HIPAA-compliant<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Offering file-sharing capabilities for effective collaborative communications<\/span><\/li>\n<\/ol>\n<h3><b>Using the right technology<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The right technology for healthcare communications must include easy access from anywhere at any time. Healthcare never sleeps, and since healthcare teams are often working in different facilities and locations, the ability to connect anywhere at any time is essential.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Cloud communications platforms offer a set of collaboration tools (video, telephony, chat, and file-sharing) in one place. They save time and effort; providers and teams don\u2019t have to navigate through point systems, and they\u2019re easy to use.<\/span><\/p>\n<h3><b>Making sure everyone is on the same page, literally<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If you want to empower providers to communicate effectively with their staff and colleagues, you have to make sure everyone is using the same solution.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One provider can\u2019t be using one solution, while his colleagues and staff use other communication tools. Healthcare organizations can avoid this situation by choosing a cloud communications platform that\u2019s easy to use and encourages collaborative communication.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-48023\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/06\/communications-healthcare.jpeg\" alt=\"RingCentral for healthcare\" width=\"930\" height=\"620\" \/><\/p>\n<h3><b>Ensuring care teams can collaborate through mobile devices<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Market-leading cloud communications platforms enable users to utilize mobile devices. Mobile devices have become ubiquitous in healthcare; researchers predict that by 2022,\u00a0<\/span><a href=\"https:\/\/www.forbes.com\/sites\/forbescommunicationscouncil\/2020\/02\/03\/employing-mobile-devices-to-improve-healthcare-communications-and-the-quality-of-patient-care\/?sh=2a2fb4f31a2f\"><span style=\"font-weight: 400;\">95% of physicians and bedside nurses<\/span><\/a><span style=\"font-weight: 400;\"> will use mobile devices in some capacity. That doesn\u2019t take into account all of the other healthcare team members, including radiologists, phlebotomists, and paramedics, who will also have mobile devices.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A cloud communications platform that\u2019s mobile-enabled lets providers communicate with one another while they\u2019re tending to patients. For example, a specialist could text a patient\u2019s primary care physician to alert her that he\u2019s put the patient on a new medication.<\/span><\/p>\n<h2><b>Giving care team members multiple communication channels<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The right cloud communications platform offers providers and care team members more than one channel to share information.<\/span><\/p>\n<p>That\u2019s important because, first, there will be times when it\u2019s easier to text rather than call, or vice versa. Secondly, providers from different generations will have different preferences; Baby Boomers will feel more comfortable on the phone, while Millennials and Gen Zs find it easier to text or jump on a <a class=\"waffle-rich-text-link\" href=\"https:\/\/www.ringcentral.com\/video-call.html\">video call<\/a>.<\/p>\n<p><span style=\"font-weight: 400;\">Third, multiple channels make it easier to share information. Let\u2019s say a surgeon wanted to show the patient\u2019s primary care physician how a wound is healing. He can switch to a video call and point the camera at the wound so the patient\u2019s doctor can see it.<\/span><\/p>\n<h3><b>Securing communication so it\u2019s HIPAA-compliant<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">In 2019, the Department of Health and Human Services\u2019 Office for Civil Rights enforced ten financial penalties resulting from HIPAA non-compliance. These financial penalties totaled<\/span>\u00a0<a href=\"https:\/\/www.hipaajournal.com\/hipaa-enforcement-in-2019\/\"><span style=\"font-weight: 400;\">over $12 million<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Communications transmitted electronically, even if they\u2019re telephone calls, fall under HIPAA regulations. If you use collaboration tools that aren\u2019t secure, you could be liable for significant fines. Choosing the right cloud communications platform protects your communications and helps you avoid penalties for HIPAA non-compliance.<\/span><\/p>\n<h3><b>Offering file-sharing capabilities for effective collaboration<\/b><\/h3>\n<p>Although it\u2019s helpful to hold <a class=\"waffle-rich-text-link\" href=\"https:\/\/www.ringcentral.com\/free-conference-call.html\">conference calls<\/a> with all members of the care team, there\u2019s only so much collaborating they can do if they don\u2019t have a patient\u2019s file in front of them.<\/p>\n<p><span style=\"font-weight: 400;\">Market-leading cloud communications platforms offer file-sharing capability so that everyone on the care team has access to the same information. It helps them avoid fatal mistakes, such as prescribing the wrong medication or administering the incorrect dosage.<\/span><\/p>\n<h2><b>RingCentral\u2019s cloud communications platform boosts collaborative communication in healthcare<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">RingCentral\u2019s cloud communications platform improves collaborative communication in healthcare by offering the following capabilities:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Built-in HIPAA-compliant, HITRUST-certified security features<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Multiple communication channels, including telephony, chat, and video conference<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Real-time collaboration<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Effective collaborative communications lead to better outcomes for patients because providers and team members are less likely to make errors when everyone has the same information. Moreover, costs go down because patients recover sooner when they get the right care the first time.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"rc-post-content-cta rc-post-content-cta_green\">\n<div class=\"rc-post-content-cta-columns\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t<img decoding=\"async\" width=\"1050\" height=\"700\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/bigstock-Doctors-Working-With-Tablet-Co-280961836_600x.jpg\" class=\"responsive-image\" alt=\"\" \/>\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"headline-copy\" style=\"text-align:left;\">HIPAA-compliant communications between healthcare providers<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n<div class=\"bottom-cta-logo-container\">\n<div class=\"bottom-cta-logo\"><span aria-hidden=\"true\"><svg width=\"154\" height=\"34\" viewBox=\"0 0 154 34\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-logo-977554452\" 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9.60219Z\" \/>\n\t\t\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M16.9769 0.548269C16.101 0.914019 15.307 1.44981 14.6364 2.12196L16.332 3.81756C16.7764 3.37 17.3041 3.01548 17.8865 2.77325C18.4688 2.53102 19.0928 2.40429 19.7232 2.40269C20.3537 2.40108 20.9777 2.523 21.5616 2.76362C22.1439 3.00264 22.6749 3.35556 23.1225 3.79991L24.8181 2.10431C23.8106 1.1001 22.5289 0.415123 21.1333 0.139206C19.7377 -0.139919 18.2907 0.00285184 16.9769 0.548269Z\" \/>\n\t\t\t\t\t\t<\/svg><\/span><\/div>\n<\/p><\/div>\n<div class=\"bottom-cta-link\">\n\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/email\/hipaa-compliant-communication-healthcare-providers.html\" class=\"view-all view-all-white \" data-dl-name=\"Read the guide\" data-dl-element=\"button\" data-dl-additional-info=\"bottom cta banner\" data-no-auto-dl=\"true\">Read the guide<span class=\"svg-icon\" aria-hidden=\"true\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-arrow-977554452\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<title id=\"cta-ring-arrow-977554452\">Ring Central Logo<\/title>\t\n\t\t\t\t\t<path d=\"M0 11.5C0 11.2239 0.223858 11 0.5 11H21.6797C21.9559 11 22.1797 11.2239 22.1797 11.5V12.5C22.1797 12.7761 21.9559 13 21.6797 13H0.5C0.223858 13 0 12.7761 0 12.5V11.5Z\" ><\/path>\n\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1718 12.0001L15.8086 6.63691C15.6134 6.44165 15.6134 6.12506 15.8086 5.9298L16.5157 5.22269C16.711 5.02743 17.0276 5.02743 17.2228 5.22269L23.6467 11.6465C23.8419 11.8418 23.8419 12.1584 23.6467 12.3536L17.2228 18.7775C17.0276 18.9727 16.711 18.9727 16.5157 18.7775L15.8086 18.0704C15.6134 17.8751 15.6134 17.5585 15.8086 17.3633L21.1718 12.0001Z\" ><\/path>\n\t\t\t\t<\/svg><\/span><\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h2><b>Improve healthcare communication at your organization with RingCentral<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">RingCentral\u2019s cloud communications platform empowers providers and staff members to communicate effectively, no matter where they are. Collaborative communication is secure, giving patients, staff, and providers alike peace of mind. With multiple communication channels, care teams can share information in a manner that best fits the situation.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Better healthcare outcomes at a lower cost. Cloud communication systems are transforming healthcare. <a href=\"https:\/\/www.ringcentral.com\/office\/industry-solutions\/healthcare-communications-cloud-phone-systems.html?__mscta=2469_87501_7398\"><strong>Find out how.<\/strong><\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The simplest actions can have the biggest effects. In the healthcare field, if one provider doesn\u2019t communicate effectively with another provider, patients could die. How can providers improve healthcare communications for better patient outcomes? The answer lies in collaborative communications, through which information flows between providers for coordinated care. Free eBook HIPAA-compliant communications What is &#8230;<\/p>\n","protected":false},"author":292,"featured_media":54092,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18674],"tags":[],"class_list":["post-48021","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-healthcare"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>6 best practices for collaborative communication for healthcare providers | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Learn how to collaborate more effectively within your healthcare organization, for better patient care, and teamwork, and security.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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