{"id":48017,"date":"2021-06-15T00:00:07","date_gmt":"2021-06-15T07:00:07","guid":{"rendered":"\/us\/en\/blog\/?p=48017"},"modified":"2025-03-13T06:20:42","modified_gmt":"2025-03-13T13:20:42","slug":"customer-success-report-smb","status":"publish","type":"post","link":"\/us\/en\/blog\/customer-success-report-smb\/","title":{"rendered":"Lower costs, happier customers: How 500+ small businesses did it"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Cloud communications, collaboration, and <a href=\"https:\/\/www.ringcentral.com\/contact-center.html\">contact center<\/a> solutions offer employers more than a platform for connecting employees, partners, and customers\u2014they\u2019re also a driver of significant business value, as revealed by RingCentral\u2019s recent <\/span><a href=\"https:\/\/www.ringcentral.com\/customer_success_metrics_survey.html\"><span style=\"font-weight: 400;\">Customer Success Metrics Survey<\/span><\/a><span style=\"font-weight: 400;\">. And small and medium businesses were no exception to these significant benefits.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The survey results from more than 500 of RingCentral\u2019s small and medium business customers found that deploying our cloud communications\u2014all-in-one messaging, video, phone (MVP)\u2014and contact center solutions yields critical improvements both within their workforce as well as for customers, due to an improved ability to streamline workflows, increase the efficiency of meetings, and other productivity benefits.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8220;Our small and medium business customers highlighted the impact of our MVP solutions, citing improved mobility, productivity, and customer experience,&#8221; said Matt Hassett, Director of Small Business Marketing at RingCentral.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But don\u2019t take our word for it. Read on to learn what small business owners had to say about the ways RingCentral boosted <a href=\"\/us\/en\/blog\/time-management-strategies-to-improve-productivity-in-the-workplace\/\">employee productivity<\/a>, mobility, and more.\u00a0<\/span><\/p>\n<hr \/>\n<p class=\"p1\">\ud83d\udc40\u00a0 How are small businesses using RingCentral to drive productivity and business results? Grab our eBook to dive into five small business success stories.<\/p>\n<p class=\"p1\">\n<div class=\"download-form-widget standart-download-form\" data-url=\"http:\/\/netstorage.ringcentral.com\/ebook\/%D1%81ase_studies_small_business_success_stories.pdf\" data-id=\"6a0b297c62319\" id=\"6a0b297c62319\">\n\t\t<button tabindex=\"on\"  on=\"tap:6a0b297c62319.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd9 Grab the eBook<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udc40 \u200a Get this free eBook to get an inside look at five small business success stories. <\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:6a0b297c62319.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy! <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p>\n<hr \/>\n<h2><b>The numbers don&#8217;t lie: RingCentral&#8217;s impact on small businesses<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Starting from the time of deployment, our customers reported measurable improvements in all aspects of how they manage and use communications tools: reduced IT and hardware spending, fewer needless in-person meetings, improved mobility for remote workers, and other significant productivity benefits that will prepare their organizations for the ongoing evolution to a hybrid workforce:\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-49703\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/10\/SMB-930x700_2.png\" alt=\"SMB Customer Stats RingCentral Option 2\" width=\"930\" height=\"700\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s what some of small business leaders had to say about life with RingCentral:<\/span><\/p>\n<p><strong>\u201cWe had high phone bills, separate costs for online fax and a texting service, and we still ended up giving out our personal cell numbers to patients when we were away from the office. With RingCentral, we\u2019re saving thousands each year.\u201d<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Dr. Gina Dorfman<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Founder, <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/dental-practice-lockdown-case-study\/\"><span style=\"font-weight: 400;\">Dentistry for Kids and Adults<\/span><\/a><\/p>\n<p><strong>\u201cSince replacing our on-premises PBX with RingCentral, we haven\u2019t looked back. It was the right move for our growing business.\u201d<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Travis Luckey<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Director of Technology, <\/span><a href=\"https:\/\/www.ringcentral.com\/whyringcentral\/casestudies\/stumptown.html\"><span style=\"font-weight: 400;\">Stumptown Coffee<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">\t\t\t<\/p>\n<div class=\"rc-bottom-cta rc-bottom-cta__landscape\" style=\"background-color:#FF8800;flex-direction: row-reverse;\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t\t<img decoding=\"async\" width=\"848\" height=\"565\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/smb-mobile-comms.jpg\" class=\"responsive-image\" alt=\"These stats are ...\" \/>\t\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"rc-bottom-cta__text\" style=\"color:ffffff;\">\n<h3\n\t\t\t\t\t\t\t\tclass=\"rc-bottom-cta__title headline-copy\"\n\t\t\t\t\t\t\t\tstyle=\"\"\n\t\t\t\t\t\t>These stats are only part of the story. <\/h3>\n<\/p><\/div>\n<div class=\"rc-bottom-cta__btn-wrapper\" style=\"\">\n\t\t\t\t\t\t<a\n\t\t\t\t\t\t\t\tclass=\"btn btn-primary btn-lg rc-bottom-cta__link\"\n\t\t\t\t\t\t\t\ttitle=\" Read the full report\"\n\t\t\t\t\t\t\t\thref=\"https:\/\/www.ringcentral.com\/customer_success_metrics_survey.html\"\n\t\t\t\t\t\t\t\tdata-dl-name=\" Read the full report\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"button\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"bottom cta banner\"\n\t\t\t\t\t\t\t\tdata-no-auto-dl=\"true\"\n\t\t\t\t\t\t\t\tstyle=\"\"\n\t\t\t\t\t\t\t\tonmouseover=\"\"\n\t\t\t\t\t\t\t\tonmouseout=\"this.style.backgroundColor='';this.style.borderColor='';this.style.color='';\"\n\t\t\t\t\t\t> Read the full report<\/a>\n\t\t\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h2><b>An opportunity for business transformation<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Companies of all sizes have achieved value in deploying cloud communication, collaboration, and contact center solutions from RingCentral.<\/span> <span style=\"font-weight: 400;\">\u201cImplementing a modern cloud communications platform is about more than just an infrastructure or provisioning change,\u201d said Jocelyn Vallieres, RingCentral\u2019s Senior Director of Customer Value Acceleration. \u201cIt\u2019s an opportunity to transform the business and accelerate business value in ways that may be unexpected.\u201d<\/span><\/p>\n<h2><b>Ready for better business results?\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">With results that encompass 18 key business metrics, there\u2019s much more to unpack from our customer success survey. In this <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/category\/customer-survey\/\">Customer Survey Blog Series<\/a><\/span><span style=\"font-weight: 400;\">, we\u2019ll take a closer look at the results and explore some of the specific improvements seen across key business segments and within industry vertical markets.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Download the new <\/span><a href=\"https:\/\/netstorage.ringcentral.com\/brief\/csm_survey_findings_smb.pdf\"><span style=\"font-weight: 400;\">RingCentral Customer Success Survey datasheet<\/span><\/a><span style=\"font-weight: 400;\"> to take a closer look at the SMB results\u2014and book a demo now to get one step closer to seeing these improvements within your own organization.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\"><a href=\"https:\/\/ringcentral.chilipiper.com\/router\/us-router-blog-and-webinar\/\" onclick=\"window.open('https:\/\/ringcentral.chilipiper.com\/router\/us-router-blog-and-webinar\/', '_blank'); return false;\" class=\"shedule-demo-button\">Schedule a demo<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cloud communications, collaboration, and contact center solutions offer employers more than a platform for connecting employees, partners, and customers\u2014they\u2019re also a driver of significant business value, as revealed by RingCentral\u2019s recent Customer Success Metrics Survey. And small and medium businesses were no exception to these significant benefits. The survey results from more than 500 of &#8230;<\/p>\n","protected":false},"author":29,"featured_media":43200,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[],"class_list":["post-48017","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Lower costs, happier customers: How 500+ small businesses did it | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Get our Customer Success Metrics report and learn how RingCentral can supercharge your small business&#039;s productivity, customer satisfaction, and more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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