{"id":47822,"date":"2021-05-25T12:11:46","date_gmt":"2021-05-25T19:11:46","guid":{"rendered":"\/us\/en\/blog\/?p=47822"},"modified":"2024-07-26T01:24:51","modified_gmt":"2024-07-26T08:24:51","slug":"high-tech-collaboration-requires-higher-levels-of-ip-protection","status":"publish","type":"post","link":"\/us\/en\/blog\/high-tech-collaboration-requires-higher-levels-of-ip-protection\/","title":{"rendered":"High-tech collaboration requires higher levels of IP protection"},"content":{"rendered":"<p><b>Highlights:<\/b><\/p>\n<ul>\n<li><a href=\"#ucc\">High-tech companies deploy UCC solutions for enhanced security<\/a><\/li>\n<li><a href=\"#available-secure\">What makes a UCC platform highly available and secure?<\/a><\/li>\n<li><a href=\"#data-integrity\">RingCentral&#8217;s committed to ensuring data integrity and protections<\/a><\/li>\n<\/ul>\n<hr \/>\n<p><span style=\"font-weight: 400;\">Last year when everyone\u2019s work-from-anywhere orders sent us home, many high-tech organizations very hastily turned to cloud-based video conferencing to host company meetings. The last thing anyone wanted or expected to experience were intermittent outages or significant security gaps that could undermine innovation and their company\u2019s super-critical intellectual property (IP) protections.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t\t\t<\/p>\n<div class=\"rc-bottom-cta rc-bottom-cta__landscape\" style=\"background-image: url(\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/rc-bottom-cta-bg.png);\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t\t<img decoding=\"async\" width=\"930\" height=\"700\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/02\/Asset-1_High_tech_eBook_Blog-image_930x700.png\" class=\"responsive-image\" alt=\"Collaborative ...\" \/>\t\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"rc-bottom-cta__text\" style=\"\">\n<h3\n\t\t\t\t\t\t\t\tclass=\"rc-bottom-cta__title headline-copy\"\n\t\t\t\t\t\t\t\tstyle=\"\"\n\t\t\t\t\t\t>Collaborative communications for the new high-tech workplace<\/h3>\n<\/p><\/div>\n<div class=\"rc-bottom-cta__btn-wrapper\" style=\"\">\n\t\t\t\t\t\t<a\n\t\t\t\t\t\t\t\tclass=\"btn btn-primary btn-lg rc-bottom-cta__link\"\n\t\t\t\t\t\t\t\ttitle=\"Learn more\"\n\t\t\t\t\t\t\t\thref=\"https:\/\/www.ringcentral.com\/collaborative_high_tech_ebook.html\"\n\t\t\t\t\t\t\t\tdata-dl-name=\"Learn more\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"button\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"bottom cta banner\"\n\t\t\t\t\t\t\t\tdata-no-auto-dl=\"true\"\n\t\t\t\t\t\t\t\tstyle=\"\"\n\t\t\t\t\t\t\t\tonmouseover=\"\"\n\t\t\t\t\t\t\t\tonmouseout=\"this.style.backgroundColor='';this.style.borderColor='';this.style.color='';\"\n\t\t\t\t\t\t>Learn more<\/a>\n\t\t\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But, that\u2019s exactly what happened to some firms, even those with rigorous regulatory compliance concerns. Consequently, some organizations <\/span><a href=\"https:\/\/www.bbc.com\/news\/technology-52133349\"><span style=\"font-weight: 400;\">banned the use of a popular video conferencing platform<\/span><\/a><span style=\"font-weight: 400;\"> to shore up perceived vulnerabilities. In some instances, uninvited guests were \u201cbombing\u201d meetings and making abusive remarks. As a result, companies quickly learned to avoid incidents such as uninvited meeting guests that might lead to the loss of <\/span><a href=\"https:\/\/www.law.com\/newyorklawjournal\/2020\/12\/10\/use-zoom-lose-trade-secrets-yikes\/?slreturn=20210324183018\"><span style=\"font-weight: 400;\">trade secrets<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h2 class=\"heading h2\"><a id=\"ucc\"><\/a><b>Unified communications and collaboration: A more secure solution<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">These notable experiences left an impression on high-tech companies concerned about sullying their reputation. Many of those opting for a more robust approach to security turned instead to unified communications and collaboration (UCC) platform solutions, which combine video, messaging, and phone in one secure, cloud-based application. A recent Metrigy Workplace Collaboration Study<sup>1<\/sup><\/span><span style=\"font-weight: 400;\"> shows that achieving better security was top of mind for 35% of the high-tech companies<sup>2<\/sup><\/span><span style=\"font-weight: 400;\"> that tried UCC last year. Nearly two-thirds of high-tech firms said they plan to spend more on securing collaborative communications this year\u2014a higher percentage than for any other industry including financial services and healthcare.<\/span><\/p>\n<blockquote class=\"quote\"><p><span style=\"font-weight: 400;\">achieving better security was top of mind for 35% of the high-tech companies that tried UCC last year<\/span><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">While cloud-enabling communications was often the capability that prompted many high-tech companies to deploy UCC solutions, a core feature that quickly caught on was the integration of collaborative capabilities (both synchronous and asynchronous) that had long been siloed across two or three applications. High-tech firms found themselves not only planning, and meeting, but innovating and creating new IP over digital channels. The security pros soon realized: once collaboration moves online, it requires real-time protections.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One upshot of the video conferencing security misadventures is evident in the Metrigy survey findings. Today, 44% of high-tech firms have prepared a workplace collaboration security plan and another 18% intend to develop one this year. We take that to mean high-tech firms will hold collaborative communications applications to a mission-critical standard.<\/span><\/p>\n<h2><b>Prioritizing security and compliance<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Vituity is a case in point. Like a Silicon Valley tech startup, Vituity began in a California garage, except the entrepreneur incubating this healthcare tech company was a physician rather than an engineer. When <\/span><a href=\"https:\/\/www.ringcentral.com\/whyringcentral\/casestudies\/vituity.html\"><span style=\"font-weight: 400;\">Vituity<\/span><\/a><span style=\"font-weight: 400;\">, caring for nearly 8 million patients annually across 450 practice locations, sought to replace its legacy, office-based phone system, the thinking was they didn\u2019t want their doctors and clinicians tethered to desk phones.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But to enable its 5,000 physicians and clinicians to make calls from anywhere, Vituity first had to ensure that patient records and confidentiality wouldn\u2019t be compromised and that they would adhere to stringent security and regulatory compliance practices that govern healthcare providers. They selected RingCentral\u2019s work-from-anywhere cloud solution because it met those requirements.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cOur physicians could now give out their work numbers to patients and take those calls on their personal cell phones from anywhere,\u201d said Amith Nair, Vituity CIO. \u201cThey weren\u2019t exposing their private phone numbers\u2014they were keeping patient communications secure through the RingCentral system. Most importantly, they were now accessible when patients needed to reach them.\u201d<\/span><\/p>\n<h2 class=\"heading h2\"><a id=\"available-secure\"><\/a><strong>A highly available and secure platform: Checking off all the boxes<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Successful business collaboration starts with building trust between teammates. But to create a safe space for online collaboration, you need a highly available and secure platform. RingCentral\u2019s approach is to engineer robust security measures at every level of our architecture to ensure data integrity and protections.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Under the hood of our service, you\u2019ll see the pillars of our security, data center, and cloud service architecture, which include these key capabilities:<\/span><\/p>\n<h3><b>\u201cFive-nine\u201d uptime<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">We\u2019re fully redundant in every location we serve with real-time disaster recovery that ensures 24\/7 business continuity for our customers. In fact, our data centers have \u201cfive-nine\u201d uptime, at 99.999%.<\/span><\/p>\n<h3><b>Certifications and standards<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">We\u2019re certified for ISO 27001-audited data centers and offer the controls to meet the confidentiality, integrity, and availability (CIA) principles of information security. To prevent interception of your communications, we provide Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) encryption between all endpoints.<\/span><\/p>\n<h3><b>Quality of Service<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">We provide connectivity through a private backbone that\u2019s independent of local providers or telco operators and offer worldwide local access numbers. If needed, we can provision you a Direct Connect circuit directly to our cloud. We provide HD voice and video utilizing the Opus Interactive code for audio and video, as well as the G.722 codec for audio. You can actively monitor your phone systems\u2019 call quality performance via our reporting dashboard. You can proactively address potential problems or troubleshoot at a granular level.<\/span><\/p>\n<h3><b>Fraud prevention<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">We prevent toll fraud through access control, detection controls, and usage throttling, which gives you granular control over international calls. Our global security department actively monitors your account to detect irregular calling patterns and prevent fraudulent charges.<\/span><\/p>\n<h2 class=\"heading h2\"><a id=\"data-integrity\"><\/a><b>RingCentral\u2019s commitment to leading-edge security<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">This past year has underscored the value of our deep commitment to high availability and security. As <\/span><a href=\"https:\/\/www.ringcentral.com\/high-tech\"><span style=\"font-weight: 400;\">high-tech<\/span><\/a><span style=\"font-weight: 400;\"> companies have learned, tapping the integrated capabilities of unified video, messaging, and phone won\u2019t move the needle if the solution is unavailable when needed most. Protecting your innovation and collaborative IP is essential for distributed tech teams innovating together as a hybrid workforce. That\u2019s literally the essence of what we do.<\/span><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/technology\/security.html\"><span style=\"font-weight: 400;\">Click here<\/span><\/a><span style=\"font-weight: 400;\"> to learn more about RingCentral\u2019s leading-edge security and commitment to protecting collaborative IP.<\/span><\/p>\n<hr \/>\n<div style=\"font-size: 14px;\">\n<p><sup>1<\/sup> <span style=\"font-weight: 400;\">Metrigy Workplace Collaboration Study: 2021-22<\/span><\/p>\n<p><sup>2<\/sup> <span style=\"font-weight: 400;\">Metrigy Workplace Collaboration Study: 2021-22<\/span><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Highlights: High-tech companies deploy UCC solutions for enhanced security What makes a UCC platform highly available and secure? RingCentral&#8217;s committed to ensuring data integrity and protections Last year when everyone\u2019s work-from-anywhere orders sent us home, many high-tech organizations very hastily turned to cloud-based video conferencing to host company meetings. The last thing anyone wanted or &#8230;<\/p>\n","protected":false},"author":29,"featured_media":47824,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18722],"tags":[36747,36782,36783,26147,1640,6099],"class_list":["post-47822","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-startups","tag-collaboration-and-communications","tag-high-availability","tag-ip-protection","tag-ringcentral-for-high-tech","tag-security","tag-unified-communications-and-collaboration"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>High-tech collaboration requires higher levels of IP protection | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Leverage RingCentral\u2019s commitment to leading-edge security and commitment to protecting collaborative IP. Discover how in this article.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/high-tech-collaboration-requires-higher-levels-of-ip-protection\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"High-tech collaboration requires higher levels of IP protection\" \/>\n<meta property=\"og:description\" content=\"Leverage RingCentral\u2019s commitment to leading-edge security and commitment to protecting collaborative IP. 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