{"id":47698,"date":"2021-05-11T10:27:37","date_gmt":"2021-05-11T17:27:37","guid":{"rendered":"\/us\/en\/blog\/?p=47698"},"modified":"2023-01-18T03:28:21","modified_gmt":"2023-01-18T11:28:21","slug":"4-things-to-look-for-in-a-communications-mobile-app","status":"publish","type":"post","link":"\/us\/en\/blog\/4-things-to-look-for-in-a-communications-mobile-app\/","title":{"rendered":"4 things to look for in a communications mobile app"},"content":{"rendered":"<p><b>Highlights:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mobile use in the workplace grew steadily in the last decade, and accelerated during COVID.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In the hybrid workplace, employees will depend on their mobile devices more than ever to stay connected.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Choosing a communications provider that\u2019s mobile-first will be key to succeeding in hybrid work. Here\u2019s what to look for.<\/span><\/li>\n<\/ul>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Work can happen anywhere and anytime\u2014and when it does, employees are ready.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the last decade, we\u2019ve seen work become increasingly fluid as take-home PCs and smartphones became vital to our work lives. And we fully expect this trend to continue, <\/span><b>especially as hybrid work grows <\/b><span style=\"font-weight: 400;\">beyond the pandemic.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This means that more than ever before, workers will need their devices to support them flexibly wherever and whenever they\u2019re working.\u00a0<\/span><\/p>\n<h2><b>Mobile and the shift to hybrid work<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">People were already using their smartphones for work long before the pandemic. For example, a 2018 study found that seven in 10 Swiss workers used their <\/span><a href=\"https:\/\/www2.deloitte.com\/ch\/en\/pages\/technology-media-and-telecommunications\/articles\/immer-mehr-menschen-arbeiten-auf-dem-smartphone.html\"><span style=\"font-weight: 400;\">phones to perform work-related tasks<\/span><\/a><span style=\"font-weight: 400;\"> during their leisure time.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But smartphone usage surged during the pandemic, with people reporting <\/span><a href=\"https:\/\/www.prnewswire.com\/news-releases\/us-study-finds-covid-19-pandemic-transforms-cell-phone-usage-301066502.html\"><span style=\"font-weight: 400;\">more than a third more texting and video calling<\/span><\/a><span style=\"font-weight: 400;\"> from their cell phones. This will likely only continue to grow as hybrid work demands workers to use devices that keep them connected wherever they\u2019re working from.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t\t\t<\/p>\n<div class=\"rc-bottom-cta rc-bottom-cta__landscape\" style=\"background-image: url(\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/rc-bottom-cta-bg.png);\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t\t<img decoding=\"async\" width=\"930\" height=\"700\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/10\/Untitled-design-13.png\" class=\"responsive-image\" alt=\"Ready to work ...\" \/>\t\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"rc-bottom-cta__text\" style=\"\">\n<h3\n\t\t\t\t\t\t\t\tclass=\"rc-bottom-cta__title headline-copy\"\n\t\t\t\t\t\t\t\tstyle=\"\"\n\t\t\t\t\t\t>Ready to work from anywhere? Get our free guide. <\/h3>\n<\/p><\/div>\n<div class=\"rc-bottom-cta__btn-wrapper\" style=\"\">\n\t\t\t\t\t\t<a\n\t\t\t\t\t\t\t\tclass=\"btn btn-primary btn-lg rc-bottom-cta__link\"\n\t\t\t\t\t\t\t\ttitle=\"Get the Remote Work Playbook\"\n\t\t\t\t\t\t\t\thref=\"https:\/\/www.ringcentral.com\/remote-playbook\/\"\n\t\t\t\t\t\t\t\tdata-dl-name=\"Get the Remote Work Playbook\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"button\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"bottom cta banner\"\n\t\t\t\t\t\t\t\tdata-no-auto-dl=\"true\"\n\t\t\t\t\t\t\t\tstyle=\"\"\n\t\t\t\t\t\t\t\tonmouseover=\"\"\n\t\t\t\t\t\t\t\tonmouseout=\"this.style.backgroundColor='';this.style.borderColor='';this.style.color='';\"\n\t\t\t\t\t\t>Get the Remote Work Playbook<\/a>\n\t\t\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Smartphones, in particular, fill this need because they\u2019re portable and convenient to access from just about anywhere. Ever quickly check your email while out for the night or before you go to sleep? If you did it from your phone, then you know that <\/span><b>smartphones are key to staying connected<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As hybrid work grows and workers increasingly shift in and out of offices, collaboration via mobile app will grow with it. That\u2019s why it\u2019s important to choose the right communications app from the start. <\/span><b>One that has just as many features as its desktop counterpart<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are four key things to look for:<\/span><\/p>\n<h3><b>1. It all starts with the product strategy<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Many cloud communications providers build their mobile apps as an afterthought to desktop solutions. However, to meet the needs of a hybrid workforce, it\u2019s a good idea to look for a provider that gives the same level of attention to both their mobile and desktop apps.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For starters, make sure your provider has a mobile-based version of their product. It\u2019s also a good idea to check that their app is not just a pared-down version of the full product. It should offer all of the same features so that <\/span><b>anything you can do on desktop, you can also do on a phone<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><b>2. Messaging<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Team messaging is one of pillars of how we work together at RingCentral\u2014and really, it\u2019s the foundation for a strong culture of collaboration. In RingCentral, messaging teams are how we ask questions, share files and links, and keep track of projects\u2014things that are essential to working from anywhere.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The RingCentral mobile app provides full access to all of the messaging functionalities of the desktop version\u2014and to all of the information that gets shared there. From @mentions to the ability to share files and links to switching to calls or a video meeting with just a click\u2014you can do it all with our mobile app.<\/span><\/p>\n<h3><b>3. Video<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Video has become a must-have collaboration tool during the pandemic\u2014and with the rise of hybrid work, it\u2019s going to remain an important part of the communication mix.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As such, employees should be able to access video meetings on the mobile app. And once again, it\u2019s a good idea to make sure that the mobile version offers the full experience, with the same quality and functionalities as users can get on desktop.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With RingCentral, this includes HD video and audio, a choice of multiple layouts to see participants, as well as the ability to share screens and record.<\/span><\/p>\n<h3><b>4. Phone<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Sure, your smartphone is a phone, but if it\u2019s not connected to your organization\u2019s system, it inhibits the fast and easy communication hybrid workers need.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Look for a mobile app that not only provides the basics\u2014calling and SMS texting\u2014but also the ability to send and receive faxes and access full system functionalities\u2014such as call queues and employee directories to connect with colleagues with a single click.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Also, your mobile app should be able to handle calls even in low-signal areas. The RingCentral mobile app uses the industry-standard OPUS codec to deliver more clarity in HD voice, especially in challenging network environments.<\/span><\/p>\n<h2><b>Communications\u2014wherever work happens<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Gone are the days where work was limited to the office\u2014or even to working from home. As hybrid work proliferates, the nature of many people\u2019s jobs is becoming more fluid and flexible than ever before. And employees need tools to match.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As people move between workplaces, the devices will likely vary: desktop, mobile, or some combination of both. But to keep a high degree of productivity and collaboration, it\u2019s important to look for a provider that makes it easy for workers to do everything they need on every device\u2014and that includes mobile.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t\t\t<\/p>\n<div class=\"rc-bottom-cta rc-bottom-cta__landscape\" style=\"background-color:#FF8800;flex-direction: row-reverse;\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t\t<img decoding=\"async\" width=\"275\" height=\"203\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/mobile-app-small.jpg\" class=\"responsive-image\" alt=\"The RingCentral ...\" \/>\t\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"rc-bottom-cta__text\" style=\"color:ffffff;\">\n<h3\n\t\t\t\t\t\t\t\tclass=\"rc-bottom-cta__title headline-copy\"\n\t\t\t\t\t\t\t\tstyle=\"\"\n\t\t\t\t\t\t>The RingCentral mobile app has every feature available on the desktop app.<\/h3>\n<\/p><\/div>\n<div class=\"rc-bottom-cta__btn-wrapper\" style=\"\">\n\t\t\t\t\t\t<a\n\t\t\t\t\t\t\t\tclass=\"btn btn-primary btn-lg rc-bottom-cta__link\"\n\t\t\t\t\t\t\t\ttitle=\"Learn more\"\n\t\t\t\t\t\t\t\thref=\"https:\/\/www.ringcentral.com\/download.html\"\n\t\t\t\t\t\t\t\tdata-dl-name=\"Learn more\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"button\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"bottom cta banner\"\n\t\t\t\t\t\t\t\tdata-no-auto-dl=\"true\"\n\t\t\t\t\t\t\t\tstyle=\"\"\n\t\t\t\t\t\t\t\tonmouseover=\"\"\n\t\t\t\t\t\t\t\tonmouseout=\"this.style.backgroundColor='';this.style.borderColor='';this.style.color='';\"\n\t\t\t\t\t\t>Learn more<\/a>\n\t\t\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights: Mobile use in the workplace grew steadily in the last decade, and accelerated during COVID. In the hybrid workplace, employees will depend on their mobile devices more than ever to stay connected. Choosing a communications provider that\u2019s mobile-first will be key to succeeding in hybrid work. Here\u2019s what to look for. &nbsp; Work can &#8230;<\/p>\n","protected":false},"author":29,"featured_media":47699,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390],"tags":[],"class_list":["post-47698","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>4 things to look for in a communications mobile app | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Highlights: Mobile use in the workplace grew steadily in the last decade, and accelerated during COVID. 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