{"id":47602,"date":"2021-04-29T13:04:31","date_gmt":"2021-04-29T20:04:31","guid":{"rendered":"\/us\/en\/blog\/?p=47602"},"modified":"2025-09-18T21:21:20","modified_gmt":"2025-09-19T04:21:20","slug":"microsoft-teams-direct-routing-why-you-need-99999-reliability","status":"publish","type":"post","link":"\/us\/en\/blog\/microsoft-teams-direct-routing-why-you-need-99999-reliability\/","title":{"rendered":"Microsoft Teams Direct Routing: Why you need 99.999% reliability"},"content":{"rendered":"<p><b>Highlights:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Global outages continue to plague Microsoft Teams and its users, shutting down communications for hours at a time.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Microsoft Teams 99.9% uptime SLA translates to nine hours of downtime every year. This can cost businesses millions in lost revenue.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.ringcentral.com\/microsoft-teams.html\"><b>RingCentral Cloud PBX for Microsoft Teams<\/b><\/a><span style=\"font-weight: 400;\">, our Direct Routing integration, offers a backup plan in the event of a Microsoft Teams service outage.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Direct Routing users also have full access to the RingCentral app, which offers 99.999% uptime year-round\u2014the highest in the industry, and is available via <\/span><span style=\"font-weight: 400;\">desktop, mobile, and web app for maximum failover.<\/span><\/li>\n<\/ul>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">From where we work to how we perform our daily tasks, it\u2019s hard to keep track of all the ways COVID has changed our lives over the last year. And while many elements may revert back to how they once were, some things will likely stick around.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Microsoft Teams, for example, became the communication app of choice for many during the pandemic. Now used by more than 500,000 companies around the world, Teams has changed how entire organizations collaborate and has become vital to their productivity and connections.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t\t\t<\/p>\n<div class=\"rc-bottom-cta rc-bottom-cta__landscape\" style=\"background-color:#FF8800;flex-direction: row-reverse;\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t\t<img decoding=\"async\" width=\"930\" height=\"700\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/04\/compliant-cloud-communications-financial-services.png\" class=\"responsive-image\" alt=\"5 reasons to ...\" \/>\t\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"rc-bottom-cta__text\" style=\"color:ffffff;\">\n<h3\n\t\t\t\t\t\t\t\tclass=\"rc-bottom-cta__title headline-copy\"\n\t\t\t\t\t\t\t\tstyle=\"\"\n\t\t\t\t\t\t>5 reasons to add RingCentral Cloud PBX to your Microsoft Teams<\/h3>\n<\/p><\/div>\n<div class=\"rc-bottom-cta__btn-wrapper\" style=\"\">\n\t\t\t\t\t\t<a\n\t\t\t\t\t\t\t\tclass=\"btn btn-primary btn-lg rc-bottom-cta__link\"\n\t\t\t\t\t\t\t\ttitle=\"Read the blog\"\n\t\t\t\t\t\t\t\thref=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/5-reasons-to-add-ringcentral-cloud-pbx-to-your-microsoft-teams\/\"\n\t\t\t\t\t\t\t\tdata-dl-name=\"Read the blog\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"button\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"bottom cta banner\"\n\t\t\t\t\t\t\t\tdata-no-auto-dl=\"true\"\n\t\t\t\t\t\t\t\tstyle=\"\"\n\t\t\t\t\t\t\t\tonmouseover=\"\"\n\t\t\t\t\t\t\t\tonmouseout=\"this.style.backgroundColor='';this.style.borderColor='';this.style.color='';\"\n\t\t\t\t\t\t>Read the blog<\/a>\n\t\t\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But while Teams offers an impressive suite of collaboration tools, its <\/span><b>reliability <\/b><span style=\"font-weight: 400;\">often comes into question. The service has been <\/span><a href=\"https:\/\/www.theverge.com\/2021\/4\/1\/22362975\/microsoft-teams-xbox-live-down-outage-issue\"><span style=\"font-weight: 400;\">plagued with outages<\/span><\/a><span style=\"font-weight: 400;\">, some lasting several hours. In fact, another <\/span><a href=\"https:\/\/www.theverge.com\/2021\/4\/27\/22405300\/microsoft-teams-down-outage-worldwide-issues\"><span style=\"font-weight: 400;\">recent outage<\/span><\/a><span style=\"font-weight: 400;\"> left users without access to their customers or collaboration tools for several hours around the world.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s why it matters:<\/span><\/p>\n<h2><b>Implications of a 99.9% uptime service level agreement (SLA)<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Microsoft Teams provides a <\/span><a href=\"https:\/\/www.microsoftvolumelicensing.com\/DocumentSearch.aspx?Mode=3&amp;DocumentTypeId=37\"><span style=\"font-weight: 400;\">99.9% uptime SLA<\/span><\/a><span style=\"font-weight: 400;\">, offering service credits if Microsoft falls below this minimum availability. Sounds like a solid proposition, doesn\u2019t it? But let\u2019s unpack what 99.9% uptime actually means.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Just like it sounds, a 99.9% uptime offers service availability 99.9% of the time, with outages, whether planned or otherwise, no more than 0.1% of the time.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t\t\t<\/p>\n<div class=\"rc-bottom-cta rc-bottom-cta__landscape\" style=\"background-image: url(\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/rc-bottom-cta-bg.png);\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t\t<img decoding=\"async\" width=\"930\" height=\"700\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/04\/Untitled-design-4.png\" class=\"responsive-image\" alt=\"Learn all of ...\" \/>\t\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"rc-bottom-cta__text\" style=\"\">\n<h3\n\t\t\t\t\t\t\t\tclass=\"rc-bottom-cta__title headline-copy\"\n\t\t\t\t\t\t\t\tstyle=\"\"\n\t\t\t\t\t\t>Learn all of the ins and outs of Microsoft Teams Direct Routing, including reliability, security, and different option.<\/h3>\n<\/p><\/div>\n<div class=\"rc-bottom-cta__btn-wrapper\" style=\"\">\n\t\t\t\t\t\t<a\n\t\t\t\t\t\t\t\tclass=\"btn btn-primary btn-lg rc-bottom-cta__link\"\n\t\t\t\t\t\t\t\ttitle=\"Join the webinar\"\n\t\t\t\t\t\t\t\thref=\"https:\/\/redmondmag.com\/webcasts\/2021\/04\/ringcentral-june-1.aspx?partnerref=rc601-1\"\n\t\t\t\t\t\t\t\tdata-dl-name=\"Join the webinar\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"button\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"bottom cta banner\"\n\t\t\t\t\t\t\t\tdata-no-auto-dl=\"true\"\n\t\t\t\t\t\t\t\tstyle=\"\"\n\t\t\t\t\t\t\t\tonmouseover=\"\"\n\t\t\t\t\t\t\t\tonmouseout=\"this.style.backgroundColor='';this.style.borderColor='';this.style.color='';\"\n\t\t\t\t\t\t>Join the webinar<\/a>\n\t\t\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Now consider what these percentages actually mean in a real-world business setting. There are 8,760 hours\u201424 times 365\u2014in a given year, so 99.9% of that comes out to about 8,571 hours. <strong>This equates to<\/strong> <\/span><b>nine hours of downtime annually<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s a lot of time, especially because when outages occur, work comes to a halt. Employees can\u2019t collaborate, customers get frustrated, and business suffers. For enterprises, this can translate to <\/span><a href=\"https:\/\/www.atlassian.com\/incident-management\/kpis\/cost-of-downtime\"><span style=\"font-weight: 400;\">millions of dollars in lost revenue<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h2><b>RingCentral\u2019s gold standard: 99.999% SLA<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">RingCentral offers the industry\u2019s highest SLA\u2014<\/span><a href=\"https:\/\/www.ringcentral.com\/technology\/reliability.html\"><b>99.999%<\/b><\/a><span style=\"font-weight: 400;\">, also called \u201cfive nines\u201d availability. It might not sound like a lot more, but let\u2019s do the math.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What does the difference between 99.9% and 99.999% work out to? With a 99.999% uptime guarantee, businesses can anticipate <strong>less than 6 minutes of downtime per year<\/strong>.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At RingCentral, we\u2019ve also experienced a huge surge in usage throughout the pandemic. But accommodating more users hasn\u2019t affected our commitment to reliability. Even better, <\/span><a href=\"https:\/\/www.ringcentral.com\/microsoft-teams.html\"><b>RingCentral Cloud PBX for Microsoft Teams<\/b><\/a><span style=\"font-weight: 400;\">, our Direct Routing integration, gives customers a plan B in case of a Teams outage.\u00a0<\/span><\/p>\n<h2><b>The RingCentral app<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Direct Routing customers also have access to the RingCentral app. The RingCentral app gives Teams users an alternative so that even when Microsoft services go down, <\/span><b>you\u2019ll never miss an important call<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The RingCentral app can be accessed on any device via desktop app, mobile app, or browser. It can also be centrally pushed out in the browser by IT staff in the Chrome browser if there is a preference to not download any apps.\u00a0<\/span><\/p>\n<h3 class=\"heading h3\"><b>Here\u2019s what the RingCentral app offers:\u00a0<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Feel secure with 30+ data centers that provide seven layers of <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/how-reliable-would-your-phone-system-be-in-a-disaster\/\"><span style=\"font-weight: 400;\">failover redundancy<\/span><\/a><span style=\"font-weight: 400;\"> that minimize service interruption in case of geographic outages or natural disasters.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Get flexibility for both admins and users with rich call handling (including transfer, conference, park, and call recording).<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Easily &#8220;switch&#8221; your live calls between your devices to continue the conversation without disruptions.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Access advanced call control features like call queues, heads-up display, reception console, monitor\/whisper\/barge functionality, and more.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Easily communicate with your customers with SMS\/MMS.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Send and review faxes.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">RingCentral\u2019s systems are also located in the same facilities as all major telecommunications carriers to maintain the fastest response times and interconnect services possible. Our commitment to reliability is just one of the RingCentral attributes that earned our platform recognition as a <\/span><a href=\"https:\/\/www.ringcentral.com\/lp\/gartner-magic-quadrant.html\"><span style=\"font-weight: 400;\">Gartner Magic Quadrant Leader<\/span><\/a><span style=\"font-weight: 400;\"> for the last six years in a row.\u00a0<\/span><\/p>\n<h2><b>Downtime is simply not an option\u00a0\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Employees today are more reliant on cloud communications tools than ever, especially in the work-from-anywhere world. And collaboration solutions that support this new work paradigm aren\u2019t going away.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For many businesses, Microsoft Teams is their solution of choice. But for workers to collaborate and serve their customers, they need a provider with a proven record of the highest levels of reliability.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral\u2019s industry-leading 99.999% SLA minimizes these risks while also providing backup alternatives and added functionalities and features. You can rest assured knowing that, no matter where your employees are, they\u2019ll always have access to their customers and collaboration tools.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights: Global outages continue to plague Microsoft Teams and its users, shutting down communications for hours at a time. Microsoft Teams 99.9% uptime SLA translates to nine hours of downtime every year. This can cost businesses millions in lost revenue. RingCentral Cloud PBX for Microsoft Teams, our Direct Routing integration, offers a backup plan in &#8230;<\/p>\n","protected":false},"author":29,"featured_media":47604,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390,18391],"tags":[15345],"class_list":["post-47602","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration","category-it-leadership","tag-microsoft-teams"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Microsoft Teams Direct Routing: Why you need 99.999% reliability | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Highlights: Global outages continue to plague Microsoft Teams and its users, shutting down communications for hours at a time. 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