{"id":47579,"date":"2021-04-28T22:16:43","date_gmt":"2021-04-29T05:16:43","guid":{"rendered":"\/us\/en\/blog\/?p=47579"},"modified":"2025-03-13T06:43:41","modified_gmt":"2025-03-13T13:43:41","slug":"powerful-new-phone-features-to-keep-your-team-connected","status":"publish","type":"post","link":"\/us\/en\/blog\/powerful-new-phone-features-to-keep-your-team-connected\/","title":{"rendered":"Powerful new phone features to keep your team connected"},"content":{"rendered":"<p><b>Highlights:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#primary\"><b>Primary number<\/b><\/a><span style=\"font-weight: 400;\">: Admins and users can now select one of their direct numbers and display it as their primary one across all endpoints (RingCentral desktop app, mobile app, Admin Portal)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#shared\"><b>Shared voicemail<\/b><\/a><span style=\"font-weight: 400;\">: Designate multiple users as co-recipients of a voicemail.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#enterprise\"><b>Enterprise portal for Federated Accounts<\/b><\/a><span style=\"font-weight: 400;\">: For organizations with 45,000+ users, admins can now manage all accounts from a single interface.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"#heads\"><b>Heads-up display<\/b><\/a><span style=\"font-weight: 400;\">: Manage extension lists, monitor calls, and make and receive calls for others.<\/span><\/li>\n<\/ul>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Predictions from all corners of the professional world are in: <\/span><b>work is going hybrid<\/b><span style=\"font-weight: 400;\">. This brings up two questions: what is hybrid work, and what does it mean for your technology?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Hybrid work is a new approach towards work that allows employees to split their time between the office and home. For example, an employee might work in the office three days a week while spending the rest at home. Others might choose their own schedules entirely.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And when it comes to hybrid work, businesses will lean into their collaboration tools more than ever. Workers will increasingly communicate over messaging, video, and phone calls as colleagues can be anywhere at any time.\u00a0<\/span><\/p>\n<h2><b>New phone features | April 2021<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">But while messaging and video are undoubtedly essential, <\/span><b>phone calls <\/b><span style=\"font-weight: 400;\">are still the preferred method of communication. It makes sense, too. How many times have you needed a quick response only to end up waiting hours or days?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s why we\u2019re continuing to innovate new calling features and make collaboration even easier for you. Check out our latest additions below:<\/span><\/p>\n<h3 class=\"heading h3\"><b><a id=\"primary\"><\/a>1. Primary number<\/b><\/h3>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-47615\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/04\/Primary-numberSHDW.png\" alt=\"\" width=\"1315\" height=\"862\" \/><\/p>\n<p><span style=\"font-weight: 400;\">For various reasons, users might have more than one direct number to their phones. But their primary number might be inconsistent across all endpoints\u2014their desktop app, mobile app, Admin Portal, etc.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The new <\/span><b>primary number<\/b><span style=\"font-weight: 400;\"> feature allows users or admins to set a primary phone number that displays consistently across your entire RingCentral ecosystem.<\/span><\/p>\n<h3 class=\"heading h2 h3\"><b><a id=\"shared\"><\/a>2. Shared voicemail<\/b><\/h3>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-47616\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/04\/Shared-voicemailSHDW.png\" alt=\"\" width=\"1044\" height=\"902\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Whether it\u2019s the front-desk staff at a doctor\u2019s office or a customer feedback line, there are scenarios where multiple people may need to access a common voicemail account as part of their everyday responsibilities. For organizations that need voicemail storage and access to be tied to job function\u2014rather than accessed only by specific, named individuals\u2014we\u2019re unveiling shared voicemail.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Shared voicemail<\/strong> allows organizations to designate multiple users as co-recipients for voicemail, improving team efficiency and communication. With shared common voice mailboxes, messages can be listened to, saved, or deleted by any user who is added as a co-recipient.<\/span><\/p>\n<h3 class=\"heading h2 h3\"><b><a id=\"enterprise\"><\/a>3. Enterprise portal for Federated Accounts\u00a0<\/b><\/h3>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-47614\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/04\/Enterprise-portalSHDW.png\" alt=\"\" width=\"1294\" height=\"398\" \/><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019re making it easy for enterprise companies and businesses with 45,000+ users to manage their accounts and users.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The new <\/span><b>enterprise portal<\/b><span style=\"font-weight: 400;\"> provides clear, consolidated visibility and admin functionality at the highest level. From a single pane, administrators will now be able provision, manage, and search across all of their RingCentral accounts.\u00a0<\/span><\/p>\n<h3 class=\"heading h2 h3\"><b><a id=\"heads\"><\/a>4. Heads-up display (open beta)<\/b><\/h3>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-47624\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/04\/Tip_HUD_.gif\" alt=\"\" width=\"1280\" height=\"800\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Previously only available in RingCentral Phone, we\u2019ve extended heads-up display (HUD) functionality to the RingCentral desktop app.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With <strong>heads-up display<\/strong>, you can manage extension lists, monitor, and delegate calls right from your desktop. See your team members\u2019 availability, and route calls to the right employee at the right time.<\/span><\/p>\n<h2 class=\"heading h2\"><b>Powerful calling with RingCentral<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">At RingCentral, we\u2019re dedicated to providing state-of-the-art features that make managing communications simpler, more effective and more convenient\u2014and that includes our focus on phone capabilities.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But we\u2019re more than just phones. Check out the latest video and message features in our post below \u201c<\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/new-presentation-modes\/\"><span style=\"font-weight: 400;\">New presentation mode, video backgrounds, mobile features, and more now available<\/span><\/a><span style=\"font-weight: 400;\">\u201d.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t\t\t<\/p>\n<div class=\"rc-bottom-cta rc-bottom-cta__landscape\" style=\"background-color:#FF8800;flex-direction: row-reverse;\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t\t<img decoding=\"async\" width=\"930\" height=\"700\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/04\/RCV-new-features-April-2021.png\" class=\"responsive-image\" alt=\"New ...\" \/>\t\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"rc-bottom-cta__text\" style=\"color:ffffff;\">\n<h3\n\t\t\t\t\t\t\t\tclass=\"rc-bottom-cta__title headline-copy\"\n\t\t\t\t\t\t\t\tstyle=\"\"\n\t\t\t\t\t\t><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;New presentation mode, video backgrounds, mobile features, and more now available&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:1310721,&quot;3&quot;:{&quot;1&quot;:0},&quot;21&quot;:0,&quot;23&quot;:2}\">New presentation mode, video backgrounds, mobile features, and more now available<\/span><\/h3>\n<\/p><\/div>\n<div class=\"rc-bottom-cta__btn-wrapper\" style=\"\">\n\t\t\t\t\t\t<a\n\t\t\t\t\t\t\t\tclass=\"btn btn-primary btn-lg rc-bottom-cta__link\"\n\t\t\t\t\t\t\t\ttitle=\"Read the Blog\"\n\t\t\t\t\t\t\t\thref=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/new-presentation-modes\/\"\n\t\t\t\t\t\t\t\tdata-dl-name=\"Read the Blog\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"button\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"bottom cta banner\"\n\t\t\t\t\t\t\t\tdata-no-auto-dl=\"true\"\n\t\t\t\t\t\t\t\tstyle=\"\"\n\t\t\t\t\t\t\t\tonmouseover=\"\"\n\t\t\t\t\t\t\t\tonmouseout=\"this.style.backgroundColor='';this.style.borderColor='';this.style.color='';\"\n\t\t\t\t\t\t>Read the Blog<\/a>\n\t\t\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights: Primary number: Admins and users can now select one of their direct numbers and display it as their primary one across all endpoints (RingCentral desktop app, mobile app, Admin Portal) Shared voicemail: Designate multiple users as co-recipients of a voicemail. Enterprise portal for Federated Accounts: For organizations with 45,000+ users, admins can now manage &#8230;<\/p>\n","protected":false},"author":29,"featured_media":47582,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18885],"tags":[1118],"class_list":["post-47579","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ringcentral-newsdesk","tag-phone"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Powerful new phone features to keep your team connected | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Highlights: Primary number: Admins and users can now select one of their direct numbers and display it as their primary one across all endpoints\" \/>\n<meta name=\"robots\" content=\"index, follow, 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