{"id":47559,"date":"2021-04-26T09:58:51","date_gmt":"2021-04-26T16:58:51","guid":{"rendered":"\/us\/en\/blog\/?p=47559"},"modified":"2023-01-18T03:28:45","modified_gmt":"2023-01-18T11:28:45","slug":"what-is-always-on-culture-and-how-does-it-impact-work","status":"publish","type":"post","link":"\/us\/en\/blog\/what-is-always-on-culture-and-how-does-it-impact-work\/","title":{"rendered":"What is \u201calways-on\u201d culture and how does it impact work?"},"content":{"rendered":"<p><b>Highlights:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The average employee clocked in <\/span><b>2.5 extra hours a day<\/b><span style=\"font-weight: 400;\"> during the pandemic.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">40% say they experienced employee burnout.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Always-on culture is hurting remote and hybrid employees. Here\u2019s what we can do about it.<\/span><\/li>\n<\/ul>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><i><span style=\"font-weight: 400;\">\u201cWorkin\u2019 9 to 5, what a way to make a livin\u2019.\u201d <\/span><\/i><span style=\"font-weight: 400;\">It may seem hard to believe now but that old Dolly Parton song, 9 to 5, actually reflects how work life used to be. But the days of work being confined to so-called business hours are long gone.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">First, the concept was dealt a blow by the proliferation of smartphones. Then the pandemic erased the lines between the office and home even further. So if it seems like work never really stops anymore \u2026 well, you\u2019re not wrong.<\/span><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p style=\"text-align: center;\">\u2b50 <strong>Your work-from-anywhere future<\/strong> \u2b50<\/p>\n<p style=\"text-align: center;\">Here&#8217;s the secret to a successful hybrid and remote-first workplace.<\/p>\n<p><center>\t<\/p>\n<div class=\"download-form-widget enterprise-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/ebook\/what-your-business-needs.pdf\" data-id=\"69da1c741e887\" id=\"69da1c741e887\">\n\t\t<button tabindex=\"on\"  on=\"tap:69da1c741e887.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">Get the eBook<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">Tomorrow's workplace is hybrid and remote-first. Is yourcommunications system ready?<\/div>\n<form class=\"download-form ENTERPRISE\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div><input type=\"hidden\" name=\"Asset_ID__c\" value=\"ODAM-02486\" class=\"download-form-input\"><\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog Enterprise\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"enterprise download form\" data-dl-name=\"Download now\">Download now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69da1c741e887.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/center><\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><b>What is \u2018always-on\u2019 culture?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">We\u2019ve all been there. It\u2019s after dinner and you\u2019re about to binge watch TV on the couch when you get a message from your boss: \u201cCan you fix this?\u201d <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Since it seems like a quick ask and you\u2019d rather not have to deal with it first thing tomorrow, or keep your boss waiting, you open your laptop only to discover that the task isn\u2019t quite as quick or as simple as you thought.\u00a0 Several hours later, the job is done but it\u2019s taken up most of the time you have to unwind and you\u2019re feeling burnt out.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Welcome to <strong>\u201calways-on\u201d work culture<\/strong>, in which you&#8217;re always on the clock.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Though employees may technically be able to sign off at normal hours, the problem with an always-on culture is that work never really stops. Even worse, it\u2019s a vicious cycle perpetuated by every ping. First your coworker or manager sends you a question or quick task. Then the notification on your phone sets you in action. They respond to your response, or send feedback. It goes on all night.<\/span><\/p>\n<div class=\"rc-subscribe\" id=\"new-rc-subscribe\"  style=\"background-image:url('\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/subscribe.png')\">\n\t\t<button class=\"close js-popup-close\"><svg class=\"icon_close_mobile\" width=\"20\" height=\"20\"><use xlink:href=\"#icon_close_mobile\"><\/use><\/svg><\/button><\/p>\n<div class=\"rc-subscribe__wrapper\">\n<div class=\"rc-subscribe__wrapper_text\">\n<h3 class=\"rc-subscribe__title h2\">Stay informed with RingCentral<\/h3>\n<div class=\"rc-subscribe__subtitle\">Subscribe to our emails for the latest blogs, events, and exclusive content on AI-powered communication solutions. Stay ahead with insights and tips from the leader in trusted AI communications.<\/p>\n<p>\t\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/legal\/privacy-notice.html\" target=\"_blank\" data-dl-name=\"Privacy Notic\" data-dl-element=\"link\" data-dl-additional-info=\"social\" rel=\"noreferrer noopener\">Privacy Notice<\/a>\n\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"rc-subscribe__wrapper_form\">\n<form class=\"\" data-event-init=\"true\" novalidate data-js-form>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\tname=\"email\"\n\t\t\t\t\t\t\t\tplaceholder=\"Email address *\"\n\t\t\t\t\t\t\t\ttitle=\"Must be valid email. example@yourdomain.com\"\n\t\t\t\t\t\t\t\tminlength=\"4\"\n\t\t\t\t\t\t\t\tmaxlength=\"255\"\n\t\t\t\t\t\t\t\ttype=\"email\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tpattern=\"[a-z0-9._%+\\-]+@[a-z0-9.\\-]+\\.[a-z]{2,}$\"\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\tautocomplete=\"on\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-events-hover=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"email\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"LET'S WORK TOGETHER\"\n\t\t\t\t\t\t\t\taria-label=\"Email address *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"email-subscribe-errors\"\n\t\t\t\t\t\t><br \/>\n\t\t\t\t\t\t<span class=\"field__errors\" id=\"email-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<select\n\t\t\t\t\t\t\t\tname=\"Country__c\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-label=\"Country *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"country-subscribe-errors\"\n\t\t\t\t\t\t><option value=\"\" disabled=\"disabled\" selected=\"selected\">Country<\/option><option value=\"Canada\">Canada<\/option><option value=\"United_States\">United States<\/option><\/select><\/p>\n<p>\t\t\t\t\t\t<span class=\"field__errors\" id=\"country-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<button type=\"submit\" data-event-init=\"true\">Subscribe<\/button>\n\t\t\t\t\t<\/div>\n<\/p><\/form>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"confirm-form\" role=\"status\" aria-live=\"polite\" style=\"display: none;\" aria-hidden=\"true\">\n<div class=\"confirm-form__text\">Thank you for your interest in RingCentral<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p><span style=\"font-weight: 400;\">And the problem has gotten even worse over the last year. The average employee working remotely during the pandemic clocks an extra 2.5 hours of work per day, <\/span><a href=\"https:\/\/www.cnn.com\/2021\/02\/05\/business\/working-from-home-hours-pandemic-scli-intl-gbr\/index.html\"><span style=\"font-weight: 400;\">research has found<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But before we\u2019d ever heard of COVID, the democratization of technology had already begun fueling the rise of \u201calways-on\u201d workplace culture. After workers became able to check email from anywhere on their Blackberries\u2014and even more so as mobile work capabilities progressed and surged from there\u2014it became the norm for many to respond to a quick email, polish up a PowerPoint presentation or review a report, or perform countless other tasks at all hours of the day.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><b>As work hours increase, so does burnout<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Those extra hours may seem like a boon for productivity\u2014even if they do come at the expense of one\u2019s personal life. But the truth is, when you have an always-on culture, businesses and employees both suffer.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Three in four workers say they\u2019ve experienced <\/span><a href=\"https:\/\/www.flexjobs.com\/blog\/post\/flexjobs-mha-mental-health-workplace-pandemic\"><span style=\"font-weight: 400;\">burnout at work<\/span><\/a><span style=\"font-weight: 400;\">, while 40% say they felt especially burnt out during the pandemic, at a time when many were working after-hours more than ever before. When burnout occurs, productivity, employee engagement and <\/span><a href=\"https:\/\/www.mayoclinic.org\/healthy-lifestyle\/adult-health\/in-depth\/burnout\/art-20046642\"><span style=\"font-weight: 400;\">even health can plummet<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This means that always-on culture is a business risk\u2014as well as a risk to employee wellbeing\u2014that must be addressed. Here are four tactics for reducing burnout and managing always-on culture.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><b>1. Set clear expectations<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">If you don\u2019t want employees to work at all hours, it\u2019s important to say so. Setting formal and informal guidelines\u2014both at the team and company level\u2014can help to reinforce the importance of downtime and reduce any unintended pressure to respond to work matters after hours.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Though blanket <\/span><a href=\"https:\/\/www.hrreporter.com\/focus-areas\/culture-and-engagement\/banning-after-hours-email-may-not-be-the-best-idea\/323811\"><span style=\"font-weight: 400;\">bans on after-hours emails<\/span><\/a><span style=\"font-weight: 400;\"> may, in fact, do more harm than good, communicating expectations around urgent and non-urgent matters (and defining what constitutes each!) provide clarity, and gives workers a great control sense of control over their personal time.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><b>2. Set an example<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Of course, telling employees they don\u2019t need to feel bad about logging off at the end of the day is only effective if they truly believe the company supports work-life balance.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But if managers say one thing and do another, it sends a message that any efforts to protect personal time are in name only. Set an example by encouraging managers to log off too\u2014and if they send non-urgent correspondence at night, to either set email to send automatically when work reopens or to specify that an immediate response is not expected.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><b>3. Encourage health and wellness<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Businesses can help to reduce burnout by supporting employees with tools for better health and wellness. Access to mental health services, physical activity, and self-care programs can help to prevent or reduce stress as well as its consequences. Some companies even incentivize health and wellness practices: <\/span><a href=\"https:\/\/www.bbc.com\/news\/business-36641119\"><span style=\"font-weight: 400;\">Aetna pays workers<\/span><\/a><span style=\"font-weight: 400;\"> $25 for every 20 nights in which they get seven hours of sleep, up to $300 annually.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><b>4. Leverage your communication tools<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Using effective communication solutions can help workers to get more out of their working hours\u2014and also protect their personal time. For example, we know the average employee wastes about an hour each day switching between apps. That lost time can make it harder to get more done during business hours, forcing work to bleed into the off hours.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Using a platform such as RingCentral, which streamlines communication and helps workers get more done thanks to integrations with other business apps, can help people get more done during the day so they can truly shut down later on. And when it\u2019s time to shut down, encouraging employees to set their status to \u201cDo not disturb\u201d prevents unwanted interruptions.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"heading h2\"><b>Happier, more productive workplaces<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">It may be counterintuitive but working at all hours doesn\u2019t mean more work gets done. Not only does always-on culture <\/span><i><span style=\"font-weight: 400;\">not<\/span><\/i><span style=\"font-weight: 400;\"> drive productivity, it can actually erode business health by contributing to employee stress and burnout.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For happier, more productive employees, it\u2019s important to set and honor boundaries that protect personal time. After all, when workers have enough time for their hobbies, families, and to nurture their health, it\u2019s a win for everyone.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights: The average employee clocked in 2.5 extra hours a day during the pandemic. 40% say they experienced employee burnout. Always-on culture is hurting remote and hybrid employees. Here\u2019s what we can do about it. &nbsp; \u201cWorkin\u2019 9 to 5, what a way to make a livin\u2019.\u201d It may seem hard to believe now but &#8230;<\/p>\n","protected":false},"author":29,"featured_media":47560,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[30721],"class_list":["post-47559","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","tag-hybrid-work"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>What is \u201calways-on\u201d culture and how does it impact work? | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Highlights: The average employee clocked in 2.5 extra hours a day during the pandemic. 40% say they experienced employee burnout. 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