{"id":47525,"date":"2021-04-22T16:14:03","date_gmt":"2021-04-22T23:14:03","guid":{"rendered":"\/us\/en\/blog\/?p=47525"},"modified":"2025-09-17T23:10:23","modified_gmt":"2025-09-18T06:10:23","slug":"5-reasons-to-add-ringcentral-cloud-pbx-to-your-microsoft-teams","status":"publish","type":"post","link":"\/us\/en\/blog\/5-reasons-to-add-ringcentral-cloud-pbx-to-your-microsoft-teams\/","title":{"rendered":"5 reasons to add RingCentral Cloud PBX to your Microsoft Teams"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Highlights:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The built-in telephony in Microsoft Teams\u2014and its respective Calling Plans\u2014often don\u2019t meet the needs of enterprise users.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Direct routing<\/b><span style=\"font-weight: 400;\"> connects third-party telephony carriers into Microsoft Teams.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">From out-the-box deployment to 99.999% uptime SLA, here are a few reasons to consider <\/span><b>RingCentral Cloud PBX for your Microsoft Teams<\/b><span style=\"font-weight: 400;\"> direct routing.<\/span><\/li>\n<\/ul>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Messaging, video meetings, emails\u2014businesses today have a number of communication tools to choose from.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Yet, when it comes to connecting with colleagues and customers, <\/span><b>phone calls still reign supreme<\/b><span style=\"font-weight: 400;\">. In fact, phone calls rank as the <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/phone-statistics\/\"><span style=\"font-weight: 400;\">second most popular choice<\/span><\/a><span style=\"font-weight: 400;\"> for internal and external communication, right behind email for most.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t\t\t<\/p>\n<div class=\"rc-bottom-cta rc-bottom-cta__landscape\" style=\"background-image: url(\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/rc-bottom-cta-bg.png);\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t\t<img decoding=\"async\" width=\"930\" height=\"700\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/04\/Untitled-design-4.png\" class=\"responsive-image\" alt=\"Learn all of ...\" \/>\t\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"rc-bottom-cta__text\" style=\"\">\n<h3\n\t\t\t\t\t\t\t\tclass=\"rc-bottom-cta__title headline-copy\"\n\t\t\t\t\t\t\t\tstyle=\"\"\n\t\t\t\t\t\t>Learn all of the ins and outs of Microsoft Teams direct routing, including reliability, security, and different options.<\/h3>\n<\/p><\/div>\n<div class=\"rc-bottom-cta__btn-wrapper\" style=\"\">\n\t\t\t\t\t\t<a\n\t\t\t\t\t\t\t\tclass=\"btn btn-primary btn-lg rc-bottom-cta__link\"\n\t\t\t\t\t\t\t\ttitle=\"Join the webinar\"\n\t\t\t\t\t\t\t\thref=\"https:\/\/redmondmag.com\/webcasts\/2021\/04\/ringcentral-june-1.aspx?partnerref=rc601-1\"\n\t\t\t\t\t\t\t\tdata-dl-name=\"Join the webinar\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"button\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"bottom cta banner\"\n\t\t\t\t\t\t\t\tdata-no-auto-dl=\"true\"\n\t\t\t\t\t\t\t\tstyle=\"\"\n\t\t\t\t\t\t\t\tonmouseover=\"\"\n\t\t\t\t\t\t\t\tonmouseout=\"this.style.backgroundColor='';this.style.borderColor='';this.style.color='';\"\n\t\t\t\t\t\t>Join the webinar<\/a>\n\t\t\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This brings us to Microsoft Teams and its native voice services. Many businesses choose Microsoft Teams for its suite of communication tools, including messaging and video. The problem is, their phone features leave a lot to be desired for many enterprise users. So much so that businesses might seek other options to Microsoft\u2019s own Calling Plans.<\/span><\/p>\n<h2><b>Direct routing: The basics<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Luckily, Microsoft Teams offers an alternative: <\/span><b>direct routing<\/b><span style=\"font-weight: 400;\">. Businesses can connect their preferred third party telephony solution to Microsoft Teams for PSTN connectivity. This involves managing with their own Session Border Controller (SBC) hardware\/software to connect SIP trunks to the outside world, or having it managed by their direct routing provider.<\/span><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/microsoft-teams-not-all-direct-routing-integrations-are-equal\/\"><span style=\"font-weight: 400;\">Direct routing<\/span><\/a><span style=\"font-weight: 400;\"> can be broken down into three types:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Basic access<\/b><span style=\"font-weight: 400;\">: Includes SIP connectivity but no phone numbers, calling minutes or advanced features, and limited support provisions.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Direct routing as a service<\/b><span style=\"font-weight: 400;\">: A subscription model that includes SIP connectivity, SBC provision and management, phone numbers, calling minutes, and only a few overlay features.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Enhanced Microsoft Teams telephony service<\/b><span style=\"font-weight: 400;\">: Built on the features of direct routing as a service but also includes multiple additional advanced features.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Choosing the right direct routing option will depend on your needs. But if you\u2019re looking for a complete package of enterprise-grade Cloud PBX, RingCentral Cloud PBX for Microsoft Teams might be the solution for your direct routing needs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s look at several advantages of having RingCentral as a partner for your Microsoft Teams deployment:<\/span><\/p>\n<h2><b>1. Ease of use<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">There\u2019s a lot to consider when looking for a direct routing solution, but we look at it from a bottom-up approach: <\/span><b>what do most of your users need?<\/b><span style=\"font-weight: 400;\"> Some might want more advanced features such as call reports and analytics, but when it comes to everyday users, most just want a simple interface with calling capabilities right in their Teams application.<\/span><\/p>\n<h3><b>Our solution:\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">With RingCentral Cloud PBX, you can keep users at the center of the Teams experience. Phone capabilities\u2014such as the RingCentral dialer\u2014are embedded natively into Teams so users never have to leave the app to make calls. The combination of phone, video, and messaging gives your entire workforce a unified suite of communication tools all in one convenient location.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What\u2019s more, native PTSN in 40+ countries and <a href=\"https:\/\/www.ringcentral.com\/how-does-virtual-phone-number-work.html\">virtual numbers<\/a> in more than 100 nations around the world allows your users to reach anywhere they need to connect, with emergency services available at all of these locations. We also guarantee quality of service globally with 30+ data centers, 40+ carriers, and 200+ ISPs.<\/span><\/p>\n<h2 class=\"heading h2\"><b>2. Enterprise-grade features<\/b><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-47527\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/04\/Screen-Shot-2021-04-22-at-4.08.57-PM.png\" alt=\"\" width=\"964\" height=\"592\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Microsoft Teams comes with a set of basic voice features, but sometimes, enterprises need more. For example, native functions such as caller ID management and call recording aren\u2019t included in Teams\u2019 Phone System.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Also, users might want both their unified communications and contact center capabilities in the same interface. That\u2019s where RingCentral comes in.<\/span><\/p>\n<h3><b>Our solution:<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The RingCentral platform\u2014which comes with your direct routing service\u2014offers more advanced features that meet enterprise users\u2019 needs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, users have access to advanced call queueing and custom <a href=\"https:\/\/www.ringcentral.com\/contact-center\/interactive-voice-response.html\">IVR<\/a> capabilities that help route inbound calls. Sales agents have access to their favorite <a href=\"https:\/\/www.ringcentral.com\/free-trial-engage-voice-salesforce-integration.html\">CRM integrations (such as Salesforce)<\/a>. IT administrators can look into call analytics and gain actionable insights into call quality, device connectivity, and other critical KPIs.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Additionally, whereas Microsoft Teams has undergone several pivots in its lifetime, RingCentral has always specialized in pure cloud communications\u2014with over 20 years of experience addressing telephony\u2019s biggest pain points.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t\t\t<\/p>\n<div class=\"rc-bottom-cta rc-bottom-cta__landscape\" style=\"background-color:#FF8800;flex-direction: row-reverse;\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t\t<img decoding=\"async\" width=\"930\" height=\"700\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/08\/home-office-picture-id1193214720.jpg\" class=\"responsive-image\" alt=\"Over 85% of ...\" \/>\t\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"rc-bottom-cta__text\" style=\"color:ffffff;\">\n<h3\n\t\t\t\t\t\t\t\tclass=\"rc-bottom-cta__title headline-copy\"\n\t\t\t\t\t\t\t\tstyle=\"\"\n\t\t\t\t\t\t>Over 85% of Teams users choose Direct Routing for their telephony. Here&#8217;s why<\/h3>\n<\/p><\/div>\n<div class=\"rc-bottom-cta__btn-wrapper\" style=\"\">\n\t\t\t\t\t\t<a\n\t\t\t\t\t\t\t\tclass=\"btn btn-primary btn-lg rc-bottom-cta__link\"\n\t\t\t\t\t\t\t\ttitle=\"Get the report\"\n\t\t\t\t\t\t\t\thref=\"https:\/\/www.ringcentral.com\/cloud-pbx-for-microsoft-teams\"\n\t\t\t\t\t\t\t\tdata-dl-name=\"Get the report\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"button\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"bottom cta banner\"\n\t\t\t\t\t\t\t\tdata-no-auto-dl=\"true\"\n\t\t\t\t\t\t\t\tstyle=\"\"\n\t\t\t\t\t\t\t\tonmouseover=\"\"\n\t\t\t\t\t\t\t\tonmouseout=\"this.style.backgroundColor='';this.style.borderColor='';this.style.color='';\"\n\t\t\t\t\t\t>Get the report<\/a>\n\t\t\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h2><b>3. Reliability: 99.999% uptime SLA<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Downtime brings collaboration to a standstill\u2014and in a future where work happens anywhere and anytime, losing even minutes of service can affect your business. Whether they\u2019re planned shutdowns for updates or unexpected outages, your service provider should guarantee a certain level of uptime SLA.\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.theverge.com\/2021\/4\/1\/22362975\/microsoft-teams-xbox-live-down-outage-issue\"><span style=\"font-weight: 400;\">Service disruptions<\/span><\/a><span style=\"font-weight: 400;\"> continue to plague Microsoft Teams, many of which last for hours. At the same time, Microsoft guarantees an uptime SLA of only 99.9%, which equates to <\/span><a href=\"https:\/\/netstorage.ringcentral.com\/ebook\/cloud_pbx_for_microsoft_teams.pdf\"><span style=\"font-weight: 400;\">nearly nine hours of downtime per year<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><b>Our solution:<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">RingCentral offers several advantages in the way of uptime and reliability.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our 99.999% uptime SLA is the gold standard in cloud services. Compared to Microsoft Teams\u2019 own SLA, RingCentral users experience <\/span><b>only<\/b> <b>six minutes of downtime per year<\/b><span style=\"font-weight: 400;\">. And when every minute counts, teams can collaborate with confidence knowing that their communications are backed by RingCentral\u2019s high standards for reliability and business continuity.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the event of a service disruption (such as a power outage or natural disaster), Microsoft Teams users have another option: the RingCentral App. Accessible from any device (PC, smartphone, tablet), the RingCentral App gives your users multiple ways to access their communications and peace of mind that they\u2019re not missing any important calls.<\/span><\/p>\n<h2><b>4. Ready to deploy right out of the box<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Deploying direct routing for Microsoft Teams without the help of a third-party provider requires a considerable amount of technical and financial capability. IT teams would need to know how to use Powershell\u2014Microsoft\u2019s proprietary management framework\u2014as well as an SBC device to connect SIP trunks to the outside world.<\/span><\/p>\n<h3><b>Our solution:<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">With RingCentral Cloud PBX for Microsoft Teams, you can leave the operation entirely up to us. We maintain and operate the complete high-availability Teams Direct Routing infrastructure using MSFT-certified SBCs\u2014so you don\u2019t have to.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What\u2019s more, the system can be easily managed via an intuitive, accessible-anywhere admin portal. Other than Teams license requirements, there are no additional RingCentral Cloud PBX fees for leveraging direct routing, and can be set up easily by engaging RingCentral Professional Services through a package which includes configuration, three hours of admin training, and ongoing support to address any technical issues.<\/span><\/p>\n<h2><b>5. Do more with third-party business apps<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Today\u2019s workers use much more than just communication apps for their day-to-day work. Calendars, CRMs, ERP, HR tools\u2014chances are your organization use hundreds of business apps every day across different teams.\u00a0<\/span><\/p>\n<h3><b>Our solution:<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">RingCentral\u2019s native out-of-the-box and custom integrations simplify the communications experience and eliminate having to switch between multiple applications by connecting RingCentral with your users\u2019 favorite apps.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, you can schedule, start, or join video meetings directly from Microsoft Teams and access <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/features\/microsoft-pbx-integration\/overview.html\"><span style=\"font-weight: 400;\">phone capabilities right from Teams chat<\/span><\/a><span style=\"font-weight: 400;\"> or integrate productivity and call efficiency into <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/features\/salesforce-integration\/overview.html\"><span style=\"font-weight: 400;\">Salesforce<\/span><\/a><span style=\"font-weight: 400;\">.<\/span> <span style=\"font-weight: 400;\">No matter your workflow, our open platform can be customized to meet your unique business needs.<\/span><\/p>\n<h2><b>Get more done with Microsoft Teams<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Whether your users need advanced features not available in Teams, or just want a robust phone system in their Teams interface, RingCentral has all of your bases covered.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Don\u2019t just take our word for it. Gartner recognized us as a <\/span><b>Magic Quadrant Leader in UCaaS<\/b><span style=\"font-weight: 400;\"> for <\/span><a href=\"https:\/\/www.ringcentral.com\/lp\/gartner-magic-quadrant.html\"><span style=\"font-weight: 400;\">six years in a row<\/span><\/a><span style=\"font-weight: 400;\">. And Omdia for <\/span><a href=\"https:\/\/www.ringcentral.com\/omdia.html\"><span style=\"font-weight: 400;\">four years in a row<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t\t\t<\/p>\n<div class=\"rc-bottom-cta rc-bottom-cta__landscape\" style=\"background-image: url(\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/rc-bottom-cta-bg.png);\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t\t<img decoding=\"async\" width=\"930\" height=\"700\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/02\/member-experience.jpg\" class=\"responsive-image\" alt=\"A modern ...\" \/>\t\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"rc-bottom-cta__text\" style=\"\">\n<h3\n\t\t\t\t\t\t\t\tclass=\"rc-bottom-cta__title headline-copy\"\n\t\t\t\t\t\t\t\tstyle=\"\"\n\t\t\t\t\t\t>A modern business phone fully integrated with Microsoft Teams<\/h3>\n<\/p><\/div>\n<div class=\"rc-bottom-cta__btn-wrapper\" style=\"\">\n\t\t\t\t\t\t<a\n\t\t\t\t\t\t\t\tclass=\"btn btn-primary btn-lg rc-bottom-cta__link\"\n\t\t\t\t\t\t\t\ttitle=\"Learn more\"\n\t\t\t\t\t\t\t\thref=\"https:\/\/www.ringcentral.com\/microsoft-teams.html\"\n\t\t\t\t\t\t\t\tdata-dl-name=\"Learn more\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"button\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"bottom cta banner\"\n\t\t\t\t\t\t\t\tdata-no-auto-dl=\"true\"\n\t\t\t\t\t\t\t\tstyle=\"\"\n\t\t\t\t\t\t\t\tonmouseover=\"\"\n\t\t\t\t\t\t\t\tonmouseout=\"this.style.backgroundColor='';this.style.borderColor='';this.style.color='';\"\n\t\t\t\t\t\t>Learn more<\/a>\n\t\t\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights: The built-in telephony in Microsoft Teams\u2014and its respective Calling Plans\u2014often don\u2019t meet the needs of enterprise users. Direct routing connects third-party telephony carriers into Microsoft Teams. From out-the-box deployment to 99.999% uptime SLA, here are a few reasons to consider RingCentral Cloud PBX for your Microsoft Teams direct routing. &nbsp; Messaging, video meetings, emails\u2014businesses &#8230;<\/p>\n","protected":false},"author":29,"featured_media":47526,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390],"tags":[35588,15345,17885],"class_list":["post-47525","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration","tag-direct-routing","tag-microsoft-teams","tag-ringcentral-cloud-pbx"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>5 reasons to add RingCentral Cloud PBX to your Microsoft Teams | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Highlights: The built-in telephony in Microsoft Teams\u2014and its respective Calling Plans\u2014often don\u2019t meet the needs of enterprise users. 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